“I contacted Customer Service for help and received an e-mail reply the very next day with a 'link' to enable me to order the Teddy I wanted. I could not have asked for a better service. The Teddy is beautiful, and it was so easy to organise, and my daughter absolutely loves it. Thank you to everyone who worked on this for me. God Bless.”
“Very pleased with the item purchased as a special gift. When I first received my order it arrived slightly damaged during delivery. I notified 'Gift Experience' of this. They immediately replied to say they are working on a replacement. With only days to go for Christmas, it would have arrived but for a postal strike. Still worked out well. So pleased with the item, very impressed with the service. THANK YOU.”
“I've used The Gift Experience before but for Christmas this year I ordered a personalised mug for my son with a photo of him & our dog, plus 2 personalised notepads for my parents. The quality of the photo reproduction on all the items is excellent and everyone was thrilled with their presents - high five successful Christmas! Thank you & I look forward to ordering from you again :)”
“Very pleased with The Gift Experience. It was a gift for my best friends 60th birthday, with a personal engraving. Ordered at the last minute, it was delivered exactly on time, despite terrible weather conditions in the UK. Very grateful, thank you!”
“Diamond Wedding year book for 1962 was very well made, and despite Royal mail got here on time! An unusual gift that eas well received.
We would recommend.
.”
“the experiense with your company was very good, explained everything in detail, about the site, but mainly the detail of the product, which was exactly correct when received, my grandson is over the moon with the cuff links, he is an opera singer and sometimes has to wear very formal wear, he says these fit the occasions, I shall certainly looking at Gift Experience Again thank you Mrs R Seed”
“Products ordered for delivery to the recipients. Package arrived when advertised, in fantastic condition, and all items ordered were of top quality, including the personalisation!”
“Will never order from yourself again . Broken decanter and could not get any satisfaction from your customer service sent photo again and again still no satisfaction all I want is my money refunded .”
“Great product. Bought as a birthday gift for a friend, He loved it. However, took 1 star because delivery wasn’t on time, he got it days after his birthday. There was no updates on delivery, I had to be writing emails to ask for delivery updates.”
Hi Veronica,
Thanks for your review, I am sorry to read that delivery took a little longer than estimated and it caused the gifts to be late for the event.
Unfortunately, there can be unforeseen delays in the Royal Mail network which we have no control over, I know how frustrating it is to be waiting on a delivery and I can only apologise once again for any upset or inconvenience caused.
Hi Soumyajyoti
Thanks for your review, I am sorry you are not happy with this.
Examples of finished products are shown on the website and you did have the option to select a more expensive gift box or no box at all but chose not to.
Thanks again for your feedback.
“Issue with delivery and Im now without my order and without a refund, awful experience. They use a delivery service with a terrible reputation, and make little effort to resolve issues. Not worth the risk, you can get the same products from a more reputable provider with more reliable service.”
Hi
Thanks for your review, I am sorry to read this.
I can see from your order that you had put in the incorrect address on your order which seems to have caused this issue.
Please make sure you have orders sent to the correct address in future to prevent any further disappointment.
“Customised bookmark arrived poorly packaged and as a result was damaged in transit. Talked to TGE and they replaced within a couple of days. The replacement arrived packaged propery and of good quality. Original product pretty poor but the reaction to the problem has me pleased with their customer service.”
Hi Andrew
Thanks for your review, I'm really sorry to read of the initial issue with your order but I am so pleased our team were able to help you out and get a replacement sent!
Hi Georgina,
Thanks for your review, I am sorry to read that you are unhappy with the quality of the item.
We also replied within 7 minutes of your initial email but it seems this wasn't received by you initially.
“I bought this for a birthday present. The complete ordering to receiving the gift was brilliant. It was well packed and the gift was excellent quality. I would definitely recommend them.”
