TBCo Reviews

Name: TBCo
Address: 170B Great Junction Street, 170B Great Junction Street, Edinburgh
Rating: 4.89

4.9 Rating 7,230 Reviews

98 %

of reviewers recommend TBCo

4.9

Based on 7,230 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0131 516 9229

Email:

info@tartanblanketco.com

Location:

170B Great Junction Street,
170B Great Junction Street
Edinburgh
EH6 5LJ

Write Your review

Tell us how TBCo made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

654

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“The scarf I got was great quality, but the pictures on the website were not true to what the product was. The colors were way off.”

Helpful Report

Posted 3 months ago

“Lovely and soft but wayyy to big. I ordered the size 4-7 and im a size 5.5. These get pulled off with the slightest movement in bed.”

Helpful Report

Posted 3 months ago

“I purchased two of the recycled wool blankets. They are beautiful and fairly soft so I am overall happy with them, but they are thinner than I would have anticipated and likewise not very warm.”

Helpful Report

Posted 3 months ago

“Overall 3*** bc Products beautiful. Delivery timely. 5***** 'importation supplemental fee'. 1* I expected to pay VAT but the fee was 2.5x as much. Sorry, but I will rely on horrible, unethical Amzn.co.uk where I don't have a surprise import fee.”

Helpful Report

Posted 3 months ago

“I had to pay additional postage before I could receive my surprise gift from my niece. Just making you aware, for future orders.”

Helpful Report

Posted 4 months ago

Hi there, Thank you for taking the time to leave a review. I'm so sorry to hear you had to pay additional postage. The only time we would expect additional charges is when shipping to Canada or ROW such as Iceland, as we do not cover the duties and taxes. But all UK and EU orders, should not be expected to pay any additional costs outside the shipping fee. Please contact us with your order number and we can hopefully resolve why you were charged additional postage. Warmly, Team TBCo

Posted 4 months ago

“Returned the pyjamas unfortunately. They were a completely different colour in real life and the material was hard. Very disappointing, particularly given the price.”

Helpful Report

Posted 4 months ago

“The scarf is very nice and the ordering was OK, but I was very disappointed to see that it was made in China. I was not careful enough reading the product info.”

Helpful Report

Posted 5 months ago

“Hello you shipped with Fedex. They have very poor delivery service in my city. I have been home for w days waiting for mt package. I then receive and email telling me it was impossible to deliver my package to me. I still. Do not have my pillowcases. Well, they arrived today after I changed to a relay service. I will pick them up tomorrow. Its not the product, its the shipping.”

Helpful Report

Posted 7 months ago

Hello Cynthia, We are sorry that the you are having problems with the delivery service in your area. We will look into this shipment for you and get back to you with an update on the courier. We will work to resolve this for you.

Posted 7 months ago

Hi Cynthia, thank you for taking the time to leave a review. I can confirm out team have been in contact with you and confirmed we are actively working with the courier to have your order delivered. We hope to resolve this issue as quickly as possible for you.

Posted 6 months ago

“I had lots of problems with my initial order which was a gift from my son . But it was dealt with efficiently and tactfully and having tried several options I finally had a pair of PJs that I love . It was fairly time consuming but didn’t cost any extra due to carriage returns being paid . The product is warm comfortable and of good quality . I think I was unlucky in my initial choices of sizes etc but I ended up very happy with my product and the service I had .”

Helpful Report

Posted 7 months ago

Hi there, thank you for leaving a review! We are sorry to hear that you had problems with your initial order, but glad to hear that our customer experience team was able to help and that you were happy with your PJ's in the end.

Posted 7 months ago

“Beautiful scarves, and wonderful colours. Sadly let down by very ordinary customer service. On ordering I realised the postal address format had been adjusted by Shopify and was now incorrect. I immediately emailed the team — no more than ten minutes after my order — asking them to correct. A whole day later the order was sent and I received an email from Tara saying it couldn’t be changed as I’d already placed my order. Surely they could’ve changed the order after it was placed, unless they’d completely outsourced the whole process (ie. basically a drop shipper). Not hugely impressive for a shop claiming to be boutique and high quality. If you’re truly a boutique shop you should offer better customer service.”

Helpful Report

Posted 11 months ago

Hi Alex, Apologies we were unable to change the address on your order. Like mentioned on our website - order amendments are likely not possible as our warehouse team do work extremely fast, however we do try our best to make these changes when possible. Unfortunately your order had already been in our system for a hour before we were notified the address was incorrect by yourself. We can see your order was shipped early the following morning from when your order was placed and our team emailed the courier immediately upon finding the shipping address was incorrect. Our team appreciate your feedback and understand it can cause delays when changes such as these are not able to be made. However our Customer experience team is very small and sometimes are unable to get back in touch as quickly as we would like.

Posted 10 months ago

“Gorgeous print, fantastic material - thick and soft. However sizing is small. I am always an XL and the pants are a bit snug, the top won’t button over my butt. There is no stretch in the material - not a bad thing but due to how small it runs it’s not ideal.”

Helpful Report

Posted 11 months ago

“The material is high quality but low weight. I thought the wool would be thicker/heavier similar to Pendelton.”

Helpful Report

Posted 11 months ago

“I am replacing a scarf gifted to me, but now lost. As soon as I saw and felt the new scarf, I realised the high quality of previous one was lacking in my new purchase!! I'm not impressed with the quality of new one. It feels thinner, lighter and the white labels cheapens it. Even the fringe is flimsy! I wanted to keep the labels on to remind me of quality, but these are going to have to come off!!”

Helpful Report

Posted 1 year ago

“Nice quality scarf but the colours in the photo looked slightly different to what we got and doesn’t quite suit the person we bought it for in the end. We were a little disappointed but too much effort to exchange and pay for postage again etc.”

Helpful Report

Posted 1 year ago

“I wouldn’t describe this scarf as oversized at all, it’s quite light in my opinion. But it is quite pretty.”

Helpful Report

Posted 1 year ago

“Lovely product. The packaging was ridiculous. The company is eco friendly but if the postal vans have to carry many of those boxes they'll have to do 2 runs!! It was such a big box for a very small pair of gloves. Which are perfect.”

Helpful Report

Posted 1 year ago

“I am very happy with the quality & size of the large pet blankets & my cats love them. However, the colour indicated in the photos are not always the same as the colour of the blanket when it arrives. I have had to return blankets as the colours were totally different but I had no trouble in having them replaced. It would have been nice if I had been offered a discount when I pointed this out to customer service but they never acknowledged the problem. Had they acknowledged the problem or apologised I would have given another star.”

Helpful Report

Posted 1 year ago

“The website is easy to navigate and the ordering process is simple. Item delivered on time and well packaged. However, overall I was disappointed with my purchase. The actual blanket has a felt-like quality, doesn't feel soft or snuggly and worse still has an overpowering chemical-like smell which despite hanging up to air for 2 weeks still smells which means I still haven't been able to use it. The 3 stars given are for the product bought, not the company.”

Helpful Report

Posted 1 year ago

“The material is lovely and the colours wonderful, however, the edges are just overlocked not hemmed. I would never make a scarf and just overlock it - it looks cheap. Poor design”

Helpful Report

Posted 1 year ago

Hi Susan, Thank you for getting in touch! We're sorry to hear that you weren't happy with your recent purchase. All of our recycled wool blankets, full sized as well as knee sized, have overlocking along the edges. The colour of the stitching depends on the colour's of the blanket, which makes the stitching less visible on some blankets and more visible on others. We appreciate you getting in touch and expressing your concern, and I have made out design team aware of this feedback which will be taken on board. You are also welcome to return this blanket to us if you are unhappy with the design. If you have any further questions, please do not hesitate to get in touch.

Posted 1 year ago

“Dried Flower Winter Mini Bunch Flowers were nice but much smaller than expected (even taking into account the 20cm height description). Certainly feel they were expensive, if not overpriced for what was received which was disappointing as they were for a gift. Item was well packed and promptly delivered but would think twice about ordering again unfortunately.”

Helpful Report

Posted 3 years ago

Hi there, Thanks so much for taking the time to leave us a review - we really appreciate any and all feedback! I'm so sorry to hear that you were disappointed with the Dried Flower Winter Mini Bunch that you received. We do put all the sizing details on the website but I'm so sorry that you were disappointed in the item - especially as this was a special gift for a friend. We will definitely pass this on to our team and look into this further for you. If you need a hand with anything else in the meantime please do reach out to hello@tartanblanketco.com and we'll help you out in any way we can :)

Posted 3 years ago

TBCo is rated 4.9 based on 7,230 reviews