TBCo Reviews

Name: TBCo
Address: 170B Great Junction Street, 170B Great Junction Street, Edinburgh
Rating: 4.89

4.9 Rating 7,225 Reviews

98 %

of reviewers recommend TBCo

4.9

Based on 7,225 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0131 516 9229

Email:

info@tartanblanketco.com

Location:

170B Great Junction Street,
170B Great Junction Street
Edinburgh
EH6 5LJ

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654

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Superb customer service, a fabulous company with many beautiful pieces. Thank you for your understanding regarding my return.”

Helpful Report

Posted 1 day ago

“I Love my pink pjs, so comfortable!!”

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Posted 3 weeks ago

So glad you love them!! We have some lovely new additions arriving this spring/summer also. Have a lovely weekend, Team TBCo

Posted 3 weeks ago

“Mohair Wool Magenta Beanie. The beanie is gorgeous, the colour is fabulous and the quality is outstanding. Very speedy delivery, I am delighted with my purchase. Thank you!”

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Posted 4 weeks ago

Great to hear! hope you enjoy your new beanie. Thank you for taking the time to leave a review. Warmly, Team TBCo

Posted 3 weeks ago

“Love the "cotton" blanket I bought which looks great on our bed, but I was disappointed to see polyester in the fabric mix when the blanket was promoted as cotton. Tbco could be a bit more transparent about their blends for the price.”

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Posted 1 month ago

“HORRIFIC customer service. Had pjs bought for me as a birthday gift last October and sent them back to have a size exchanged. Parcel was received at their warehouse early November, however I have had no new size sent to me and NO COMMUNICATION from their team on status despite several emails and messages. The person who gifted to me has also received no refund, so this wasn’t done in error either. Lovely pjs but the horrendous customer service (which I can see is a theme from other reviews) would stop me ever buying from this business.”

Helpful Report

Posted 1 month ago

Hi there, Thank you for taking the time to leave a review. Our team resolved this issue for you within seven days of your original email, and we aim to respond to all emails within 72 hours. We are sorry if any inconvenience was caused during this occasion, as our team explained through email, we experienced a system error which resulted in your store credit not being automatically sent to you. Due to the festive period, our stock was selling at a fast rate, which meant we had to turn our exchanges off, as we are currently unable to reserve stock for exchanges. The product you had wanted to exchange for went out of stock, store credit should have been automatically emailed - but on this occasion failed to make its way to you. Again we do apologise for any inconvenience caused and our team did their best to resolve this as soon as possible for you. Warmly, Team TBCo.

Posted 3 weeks ago

“Having received a beautiful scarf for Christmas I ordered a pair of gloves and socks. Everything is attractively packaged and arrived quickly. Scarf gloves and socks are top quality very comfortable and cosy. Also wonderful colours. Thanks”

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Posted 1 month ago

“I brought the triangle scarf and hat in rust. They are very soft and warm. The scarf and hat are very good quality. They are definitely worth buying.”

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Posted 1 month ago

“Love my scarf !”

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Posted 1 month ago

“My spouse and I love your scarves! They look great and hold up to a Minnesota (USA) winter. Shown here at at -23 degree Celsius.”

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Posted 1 month ago

“Lovely and warm, great shape and fit and lovely colours.”

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Posted 1 month ago

“This scarf was a gift for my daughter and she loves it. She has been wearing it a lot and it looks great.”

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Posted 1 month ago

“the order came on time was beatuifully packed and the scarves were outstanding”

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Posted 1 month ago

“Soft, cozy, and chic. Wearing it makes me feel very put together (with minimal effort). Be ready for tons of compliments!”

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Posted 1 month ago

“Very pleased”

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Posted 1 month ago

“I purchased a wool scarf from TBCo. as a gift for my daughter to replace the one she unfortunately lost while traveling last year. She was so happy to receive a new one, and she’s been wearing it every day for the past week! The quality is excellent.”

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Posted 1 month ago

“I purchased pyjamas as a Christmas gift in November for a family member unfortunately they are slightly smaller, although do state oversized?? When I went to do my return advised cannot be refunded or exchanged for a bigger size. I under the return policy but come on it was a Christmas gift and at £100 I think is shocking. Thought I would buy them at the time because waiting in my experience you don’t get the sizes they are out of stock. Not a happy customer”

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Posted 1 month ago

“I bought the Merino Triangle Scarf as a Christmas present for my sister and could not be happier. From the packaging to the quality of the scarf itself, everything was perfect. Now I just need to buy one for myself!”

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Posted 1 month ago

“Excellent service, Thank you. Christmas gift, very well received. Lovely blanket.”

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Posted 1 month ago

“Customer service is non existent. I have returned an item close a month ago and have not received any updates or any responses to my emails. I will never shop with this company again. BUYER BEWARE they will accept a return but not send your money back!”

Helpful Report

Posted 1 month ago

Hi there, Thank you for taking the time to leave a review. I'm sorry to hear you have not yet received a reply. Our team is experiencing a high volume of emails, and it is taking us longer than we would like to get back in touch. I have looked into this for you and can see your order arrived back with our returns partner in the US on the 12th, and we state it can take up to 16 working days, from the date of delivery for any returns to be processed. However, I have now processed this for you and you should receive a notification shortly. Hope you have a lovely Christmas and New Year Warmly, Team TBCo https://tartanblanketco.gorgias.help/en-GB/how-long-will-my-refund-take-853813

Posted 1 month ago

“Amazing customer service. My order was lost in another country for over 10 days, when I reached out they immediately sent a new one and overnighted it so that it would come in time for Christmas! The scarf is beautiful and amazing quality. Thank you!!”

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Posted 1 month ago

Hi there! Many thanks for taking the time to leave us a lovely review! We are so glad to hear you are happy with our service and TBCo products! Warmly, Team TBCo

Posted 1 month ago

TBCo is rated 4.9 based on 7,225 reviews