TBCo Reviews

Name: TBCo
Address: 170B Great Junction Street, 170B Great Junction Street, Edinburgh
Rating: 4.89

4.9 Rating 7,234 Reviews

98 %

of reviewers recommend TBCo

4.9

Based on 7,234 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0131 516 9229

Email:

info@tartanblanketco.com

Location:

170B Great Junction Street,
170B Great Junction Street
Edinburgh
EH6 5LJ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“The cover is very good quality, exactly what I wanted and a bargain for the sales price. Prompt delivery. Highly recommend!”

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Posted 1 year ago

“Quality blanket and just what I was looking for. Would recommend.”

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Posted 1 year ago

“This was my third order from TBCo. When I ordered previously the experience was excellent. The blankets were lovely and promptly sent to Scotland and Canada. No issues whatsoever. This time I sent a gift to Canada with a value slightly over the customs allowance. The recipient was asked to pay about 50 percent of the total value of the item in duties which she declined to do. Canada customs says the import rate on such items is 16-18%. I know TBCo are not responsible for import duties but the recipient said the form was not marked as a gift for import purposes. I emailed TBCo twice to see what would happen. Still haven't received a reply more than a week later. I received a message from UPS to say that they had returned the item to TBCo five days ago but TBCo did not inform me. I emailed them to find out what could be done but had no reply so I tried whats app but still no reply, so three weeks on my sister has no gift, I am out of pocket, and TBCo has the item. Disappointed as I would have liked to use this company again but with the complete absence of customer service, lack of refund, or attempt to redeliver to myself (as I requested) I won't be doing so.”

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Posted 1 year ago

Thank you for your review, we always appreciate feedback so we constantly improve. We are sorry your experience was not as expected. As is shown on our website we are unable to cover duties and taxes on orders to Canada and unfortunately have no control over how much is charged. We are also unable to mark a shipment as a gift as we are not the gift giver and can not assume a shipment is a gift. I can see there was a back and forth with our customer experience team regarding your order and you have now been refunded in full within 10 working days of the order arriving back with us.

Posted 1 year ago

“Excellent service and beautiful blanket. Cannot fault.”

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Posted 1 year ago

“I have now been buying your blankets since a year last Christmas, they are perfect for our needs, this year I have also gone for the shawl scarf wonderful.”

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Posted 1 year ago

“Great quality throws and great service from TBCo.”

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Posted 1 year ago

“This small blanket is soft, warm and beautiful. I'm delighted with it.”

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Posted 1 year ago

“Gorgeous blanket for such an amazing price, very happy!”

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Posted 1 year ago

“Excellent product, service and communication. I throughly recommend TBCo.”

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Posted 1 year ago

“Ordered as a gift, the delivery was on time. The product was carefully and beautifully packaged. Overall, very happy with the product.”

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Posted 1 year ago

“Beautiful baby blanket, soft and cuddly with gorgeous colours. Love it.”

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Posted 1 year ago

“I could wax lyrical about my beautiful herringbone wooly blanket! It is the perfect weight, the most lovely blend of wool, and the prettiest blanket I own Thank you tbco!”

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Posted 1 year ago

“Love, love, love my new blanket! The second I've bought from TBCo. So soft and warm and mostly recycled! Bravo!”

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Posted 1 year ago

“I am writing to express my disappointment with my recent experience with the Tartan Blanket Company. Unfortunately, I received an email notifying me that the items which I had ordered, are out of stock. While I understand that stock availability can sometimes be unpredictable, I was disappointed by the lack of communication regarding this issue. It would have been more convenient if I had been informed about the unavailability of the product prior to placing my order and not 6 days after. This would have allowed me to explore alternative options or make an informed decision. As a customer, I value transparency and effective communication. Unfortunately, my experience with the Tartan Blanket Company has fallen short in these areas. I had high expectations for the company based on the positive reviews and recommendations I had come across, but this experience has left me disappointed.”

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Posted 1 year ago

“Absolutely delighted with my purchases. The care and attention to the packaging was a good indicator of the quality of the items inside. I purchased two scarves and am delighted with them. The colours are beautiful and the fabrics, one cashmere, the other lambswool, are a treat to wear. I hope to use your company again.”

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Posted 1 year ago

“a beautiful blanket and fabulous value for money”

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Posted 1 year ago

“Ordered the small wool blanket as a shoulder shall for an outside wedding, Really good quality, the embroidery looks amazing - the day it arrived I ordered another blanket! So so pleased!”

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Posted 1 year ago

“Wonderful, high quality product. Speedy delivery and great packaging. Will definitely buy from you again.”

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Posted 1 year ago

“Got a Bango Beale blanket for Christmas and my gosh I love it. Placed an order for two items for upcoming events and was so pleased with the items I’ve placed another order for more items to give to friends as presents.”

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Posted 1 year ago

“I purchased this scarf for my daughter for her birthday, she loved it. The ordering and delivery process was seamless. I can recommend this product.”

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Posted 1 year ago

TBCo is rated 4.9 based on 7,234 reviews