TBCo Reviews

Name: TBCo
Address: 170B Great Junction Street, 170B Great Junction Street, Edinburgh
Rating: 4.89

4.9 Rating 7,224 Reviews

98 %

of reviewers recommend TBCo

4.9

Based on 7,224 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0131 516 9229

Email:

info@tartanblanketco.com

Location:

170B Great Junction Street,
170B Great Junction Street
Edinburgh
EH6 5LJ

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654

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“What was all the hype about your Magpie launch? I went online for both launch dates at exactly the time said and picked up the green check board scarf only to be thrown out after entering my details. What a load of marketing nonsense. I don't think you had any stock to sell just a PR stunt. Same thing happened to my daughter. We registered as you asked us to do. I think it is silly and counter-productive as has really put me off using your company again. If your having problems getting things from China perhaps you need to think about sourcing from UK and help save the planet in the process (probably off-set your customer funded charity campaign which you take the credit for championing in a more transparent, honest way). You sent me an e-mail asking me to complete my purchase, so thought perhaps technical problem your end but clearly not as page non-responsive and cart emptied by yourselves. No telephone number to contact anyone. Replied to your email but no response so guess one of those automated numbers. Basically maximising your profit with zero customer service. I know times are hard but don't think the answer is to cut staff to the bone. It takes a long time to build a brand and no time lose it. Stop treating customers as if your doing them a favour letting them buy your products. Sorry for the rant but so tired of stupid media manipulation.”

Helpful Report

Posted 3 years ago

Hi there! We're so sorry for this frustrating experience! The collaboration was far more popular than we anticipated, to the point it gave some a less than pleasant customer experience, and we absolutely apologise for that. Our web store doesn’t allow for items to be reserved when added to cart, only once payment is complete, and due to the traffic rush, there were unfortunately many who didn’t get the scarf they were after. Your feedback is very important to us, as we’ve based our company around finding suppliers who champion sustainability and donating 2% of our annual revenue to positive impact charities. We always aim to respond to all customer messages as quickly as possible so I'm really sorry if we didn't get back to you as quickly as expected. We did have a busier than usual day so may still be catching up on some messages - I'm sorry if you felt that we were ignoring you please rest assured that absolutely isn't the case! Thank you so much for your patience, as each collaboration is an experiment and we never quite know how they will go and what kind of demand they will have. Again, we're so sorry your experience was less than pleasant and hope you know this was never our intent.

Posted 3 years ago

“I received my blanket today and what a beauty. I’m so pleased with it, the quality is superb and the colour is just what I wanted for my bedroom (Macrae grey lambswool). It will make for a cosier bed this winter. Thank you!”

TBCo 5 star review on 17th November 2021

Helpful Report

Posted 3 years ago

Hi Sam, Thanks so much for taking the time to leave us such a great review! So lovely to see how gorgeous your new blanket looks in your room - enjoy and stay colsie!

Posted 3 years ago

“I love my lambswool knee blanket - it's soft and light and the pattern is gorgeous (Persevere plaid). It arrived quickly to the US, packaged in a really nice box that would be great for gift-giving, and in a paper mailing bag - so yay for recyclable packaging materials!”

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Posted 3 years ago

Hi there, Thanks so much for taking the time to leave us such a wonderful review! I hope you enjoy your lovely new knee blanket - enjoy and stay colsie!

Posted 3 years ago

“My lovely recycled blanket arrived in less than 48 hours beautifully wrapped. Shopping with you was a joy from start to finish, thanks.”

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Posted 3 years ago

Hello Chrissie, Thanks so much for leaving us such an amazing review! So happy to hear that you had such a great experience shopping with us - hopefully we'll see you pop back again soon! :)

Posted 3 years ago

“It's beautiful, it really keeps me warm, the pattern is fantastic and service was fast and friendly.”

Helpful Report

Posted 3 years ago

Thank you for the lovely review Rory! So glad to hear you can keep nice and cosy this winter.

Posted 3 years ago

“Because of their stellar companies values and customer service, the Tartan Blanket Co. has become my "go-to" when I want to send a thoughtful gift to practically anyone I care about. Based on my own (albeit arbitrary) experience(s) with the Tartan Blanket Co., I would recommend them without hesitation. I honestly cannot speak highly enough about this company. I am a dual national of the United States and a country in the European Union. I reside in the United Kingdom. I have sent gift boxes from The Tartan Blanket Co. to friends and family in the USA, UK, and the EU. All arrived promptly. All recipients have enjoyed their gifts. After gifting so many blankets to others, I purchased a total of 4 Pet Blankets for my Scottish Terrier. 2 are Recycled Wool Pet Blankets (one is pictured here, in this review, along with the Scottie himself) and 2 are Rescued Recycled Wool Pet Blankets. I put the Rescued Recycled Wool Pet Blankets in my Scottie's dog beds, the regular Recycled Wool Pet Blankets goes on the human bed my Scottie is allowed on. My Scottie genuinely seems to love them all. As an owner, I appreciated the fact that I could embroider the blankets with his name and birth date (which I chose to do for two of the four). I was so impressed with their pet products that I recently purchased a Lambswool Knee Blanket for me, so I can finally have a Tartan Blanket Co. product of my own!”

Helpful Report

Posted 3 years ago

Thank you so much for taking the time to leave us such a wonderful review Amanda! What a lucky little Scottie dog with all of their lovely blankets. I'm so glad to hear you have finally managed to treat yourself to your very own blanket after treating so many others to their gifts. I hope this keeps you snuggly and cosy all winter.

Posted 3 years ago

“TBEU-1778 two baby lambswool blanket...arrived today so sweet! thank you giulia (Italy)”

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Posted 3 years ago

Thank you for your review Mauro! So glad to hear you loved your new baby blankets.

Posted 3 years ago

“The lambswool blanket is beautiful, soft and really good quality. It feel like cashmere. The colors are exactly as in the photo. My only disappointment is that it is much thinner than I expected. It is not thicker than a shawl. I am used to heavier and thicker woolen blankets.”

Helpful Report

Posted 3 years ago

Hello Zee, Thanks so much for taking the time to leave us such a great review! We totally agree, our Lambswool is so super soft it feels like such a luxury! The unique thing about our lambswool is that whilst it is nice and lightweight, the unique crimps in the individual strands generate air pockets that retain heat while repelling moisture, keeping you warm when you’re cool, and cool when you’re warm. Enjoy and Stay Colsie

Posted 3 years ago

“We had ordered a blanket for an 80th birthday. Unluckily it got lost on the way (not the Tartan Blanket Co's fault!). When we contacted them by email, they not only answered right away, but even made and sent us a second blanket on their expense. The blanket itself is beautiful and is used every day.”

Helpful Report

Posted 3 years ago

I'm so sorry your original order didn't make it to you. Thank you so much for contacting us so we could get this sorted for you. I'm so pleased to hear this has been such a treasured 80th birthday gift! Thank you for the lovely review.

Posted 3 years ago

“Sorry, Fido - no pet blanket for you. I thought I would check them out, and, after looking it over, I have decided that this one is going to be a lap blanket for me this winter. It will be extremely cozy on cold evenings when I am working, reading or watching TV. I also got a larger blanket for my bed. This s no wimpy coverlet. It is quite thick. You just can't beat real wool. My great grandmother had wool blankets and the warmth-vs-weight ratio is unparalleled. Note to US buyers: These blankets are not not huge in width (as are many US beds), so check bed vs blanket dimensions carefully before ordering. If you have a larger bed or more than one sleeper, one blanket per adult may be the best plan.”

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Posted 3 years ago

Thank you so much Caroline for taking the time to leave such a lovely review! Good news for Fido, we've just released even more pet blankets, so hopefully he can get his wee paws on one next time! For now you can cosy up together under your snuggly new blanket.

Posted 3 years ago

“Absolutely love this company and their products. Beautiful quality scarves, the gift boxes are presented perfectly, and the customer service is amazing. I live in Australia and the shipping was so quick (under a week). I Would definitely recommend.”

TBCo 5 star review on 8th September 2021

Helpful Report

Posted 3 years ago

So glad to hear your gorgeous gift arrived so quickly! Thank you so much for such a lovely review.

Posted 3 years ago

“I love this company so much! Their blankets and scarves are beautiful and of very good quality. Customer service is excellent and very quick to respond. I cannot recommend this brand enough to my loved ones!”

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Posted 3 years ago

Thanks for such a lovely review Sarah! I'm so glad to hear you've had such a great experience and would recommend us, it really means the world to us.

Posted 3 years ago

“The blanket is really beautiful, soft and light. Just perfect. I live in France and the delivery was quick. I would definitely recommend! (and buy again). Thank you”

Helpful Report

Posted 3 years ago

Hello there, Thanks so much for taking the time to leave us such a lovely review! So happy to hear that you love your new blanket and it got to you safe and sound in France!! Enjoy and stay colsie!

Posted 3 years ago

“I have two recycled wool blanket scarves and just ordered my third! I live in the northeast of the US and during the last year and a half of “ dining outside” these scarves (blankets) have kept me warm and comfy while dining al fresco! Sometimes I wear it on my shoulders other time I simple keep it on my lap. I can enjoy outside dining without the bulk of a coat…. Not to mention it is soft and stylish and very warm. The scarves can be thrown over jeans or worn with a more formal look. Either way they are fantastic! So happy I stumbled upon this site! Slowly but surely I will have one in every color!”

Helpful Report

Posted 3 years ago

Hello Diane, Thank you so much for taking the time to leave us such a lovely review! So amazing to hear that your blanket scarves have been your go-to lockdown accessory! We totally agree they are the perfect wee layer to take outside with you! Enjoy!

Posted 3 years ago

“I have bought recycled wool and lambswool knee and full size blankets for myself and friends. over the past 18 months. Every item is beautiful and well packaged. Good tracking service, which came in handy when sending a present directly to a friend in the first lockdown. Quick delivery. Customer service is great. Most evenings I'm curled up on the sofa wrapped in one of their blankets.”

Helpful Report

Posted 3 years ago

Hello there, Thanks so much for taking the time to leave such a great review! It means so much to our team! So lovely to hear that you've bought some of our lovely blankets for you and your friends! (They really do make the best gifts!) Stay colsie!

Posted 3 years ago

“Absolutely in love with this company and what it stands for! Not only was it packed nicely, the receipt was not included so i was able to send it directly as a gift to my boyfriend. He loved the colours and the fact that the embroidered name on it was subtle! We've already been using it on cold rainy days here in the Netherlands - I would definitely recommend to family and friends :)”

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Posted 3 years ago

What a perfect addition to a cold, rainy day! So glad your boyfriend loved his gift. Thank you for leaving such a lovely review Raevita.

Posted 3 years ago

“The product came right on schedule, and the picnic blanket was absolutely gorgeous! The quality was better than I could have imagined, and the picnic blanket has become an essential springtime staple. I love it and would definitely recommend.”

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Posted 3 years ago

Hello there, Thank you so much for taking the time to write us such a lovely review!! So happy to hear that you love your new picnic blanket - we absolutely love them too!! Happy Picnicking!! :)

Posted 3 years ago

“I have not used my blanket yet as I'm not born But it arrived here in Texas USA and my parents really like it.They have folded it up and put it on my new cot When I am big enough I will use it for tummy time My Nana says Thankyou, she bought it for me and sent it across the sea for me Thanks”

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Posted 3 years ago

What a lovely gift to receive! I hope you love snuggling up under your new blanket. Thank you so much for leaving us a lovely review, and thank you to Nana for purchasing such a thoughtful gift!

Posted 3 years ago

“Would definitely buy again, so pleased with the blanket and the recipients loved it too. Thank you!”

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Posted 3 years ago

I'm so glad to hear the recipients loved their gift! Thank you so much for a lovely review Emma. We look forward to welcoming you back with us. Stay Colsie!

Posted 3 years ago

“I had the gift box shipped directly to my mom, so I haven't seen it in person, but she called it awesome twice and said it's so beautifully packaged she hates to rip it apart. The selection of snacks and things was great!”

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Posted 3 years ago

I'm so glad your Mom loves her gift! Thank you so much for sharing your feedback with us Jaime!

Posted 3 years ago

TBCo is rated 4.9 based on 7,224 reviews