TBCo Reviews

Name: TBCo
Address: 170B Great Junction Street, 170B Great Junction Street, Edinburgh
Rating: 4.89

4.9 Rating 7,238 Reviews

98 %

of reviewers recommend TBCo

4.9

Based on 7,238 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0131 516 9229

Email:

info@tartanblanketco.com

Location:

170B Great Junction Street,
170B Great Junction Street
Edinburgh
EH6 5LJ

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649

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“parcel arrived only after telephone complain with delay of a few days because of inaccurate adress !”

Helpful Report

Posted 9 years ago

I'm sorry to hear there was a problem with your shipping. I see that this order left the same day as the order was placed, I do apologise if it was delayed somewhere else along the line. This is not typical of our fast couriers. I hope that now you have your blanket you find it to be perfect for you and that you'll get many years use from this. ~Rach

Posted 9 years ago

“Good service and good quality product”

Helpful Report

Posted 9 years ago

Hi Kenneth, Thanks so mush for leaving a review, so pleased to hear you're happy with your blanket. ~Rach

Posted 9 years ago

“The quality of the rugs was so poor they are unfit for purpose As far as I cld see there was no method for returning FOLLOW UP I have to say that the response I received from The Tartan Blanket Co after they read my review was exceptional. They wrote to me....took the goods back at no cost to myself....refunded my payment and sent me a very nice, good quality gift . I will recommend them to my friends and hope to use them in the future. WELL DONE TO ALL INVOLVED”

Helpful Report

Posted 9 years ago

Hi Chris, Its such a shame to hear there is an issue with your order! We received your email to let us know that your blankets had arrived safely but we had no idea there was a problem. We would really like to help and do offer free returns with in the UK, please do let us know what the problem is. I hope to hear from you soon ~ Sam

Posted 9 years ago

Hi Chris, Many thanks for taking the time to update your review! We were really pleased to be able to help. We do take all feedback really seriously as it helps us improve. As you know we continue to stock the blankets you had ordered as they are really popular and we just love the tartans that are available in. However we have edited the description to make it really clear they are made from a lighter weight wool. We look forward to seeing you and your friends back with us in the future if you need anything else ~ Sam

Posted 9 years ago

“Good value - efficient delivery.”

Helpful Report

Posted 9 years ago

Hi Sheila, Thanks for taking the time to leave feedback. It's great to hear that you were happy with your purchase. ~Rach

Posted 9 years ago

TBCo is rated 4.9 based on 7,238 reviews