TBCo Reviews

Name: TBCo
Address: 170B Great Junction Street, 170B Great Junction Street, Edinburgh
Rating: 4.89

4.9 Rating 7,221 Reviews

98 %

of reviewers recommend TBCo

4.9

Based on 7,221 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0131 516 9229

Email:

info@tartanblanketco.com

Location:

170B Great Junction Street,
170B Great Junction Street
Edinburgh
EH6 5LJ

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654

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I have just ordered twice in the last 2 weeks after the company was recommended by a friend. Excellent quality of items. Great price as I bought from sale range. Only niggle was that scarf I bought. was although described as grey it looked as if it had blue shades through it too on the photograph online. However it is very dark shades of grey tartan. In future I will pay more attention. Saying this my items in my 2nd order are beautiful and also fantastic quality. I would highly recommend the TBCo. to friends and family.”

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Posted 1 year ago

“Purchased a standard sized blanket, and a small blanket, both as gifts. Quality is gorgeous, both the blankets have a beautiful weight to them. Packaging was really lovely and could easily be gifted as it comes. Delivery was quick too. Once they arrived I instantly wanted one for myself so I’ve ordered an XL blanket and waiting for that one to arrive soon!”

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Posted 1 year ago

“Absolutely lovely scarves! So cosy and warm, I definitely plan to order more. Thank you TBCo!”

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Posted 1 year ago

“I ordered scarfs and blankets as gifts, I have to say that they are of the highest quality and comfort. Excellent purchase, I will 100% buy again from TBCo, need to buy something for myself now! Great value and superb quality!”

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Posted 1 year ago

“I bought 3 scarves, Cashmere grey brushed, Cashmere matt black tartan and lambswool grey charcoal ombre. I only kept the first one, it was really soft the sort of sizing I was looking for. The tartan was also lovely but just smaller than I wanted. And the lambswool one wasn't the shape I wanted and it's just not as soft as Cashmere. Lovely packaging and swift delivery. Not heard of tbco but there stuff is lovely”

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Posted 1 year ago

“Excellent service and beautiful quality items. Packaged really well and delivered promptly.”

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Posted 1 year ago

“As usual I was delighted with my TBCo purchases. The ordering was easy, service and delivery prompt and the quality of scarves/ blankets excellent. I am so happy with my order. Thanks so much. Look forward to future browsing!”

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Posted 1 year ago

“Lovely quality products. Exceptionally well packaged. Very reliable company.”

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Posted 1 year ago

“The cover is very good quality, exactly what I wanted and a bargain for the sales price. Prompt delivery. Highly recommend!”

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Posted 1 year ago

“Quality blanket and just what I was looking for. Would recommend.”

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Posted 1 year ago

“This was my third order from TBCo. When I ordered previously the experience was excellent. The blankets were lovely and promptly sent to Scotland and Canada. No issues whatsoever. This time I sent a gift to Canada with a value slightly over the customs allowance. The recipient was asked to pay about 50 percent of the total value of the item in duties which she declined to do. Canada customs says the import rate on such items is 16-18%. I know TBCo are not responsible for import duties but the recipient said the form was not marked as a gift for import purposes. I emailed TBCo twice to see what would happen. Still haven't received a reply more than a week later. I received a message from UPS to say that they had returned the item to TBCo five days ago but TBCo did not inform me. I emailed them to find out what could be done but had no reply so I tried whats app but still no reply, so three weeks on my sister has no gift, I am out of pocket, and TBCo has the item. Disappointed as I would have liked to use this company again but with the complete absence of customer service, lack of refund, or attempt to redeliver to myself (as I requested) I won't be doing so.”

Helpful Report

Posted 1 year ago

Thank you for your review, we always appreciate feedback so we constantly improve. We are sorry your experience was not as expected. As is shown on our website we are unable to cover duties and taxes on orders to Canada and unfortunately have no control over how much is charged. We are also unable to mark a shipment as a gift as we are not the gift giver and can not assume a shipment is a gift. I can see there was a back and forth with our customer experience team regarding your order and you have now been refunded in full within 10 working days of the order arriving back with us.

Posted 11 months ago

“Excellent service and beautiful blanket. Cannot fault.”

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Posted 1 year ago

“I have now been buying your blankets since a year last Christmas, they are perfect for our needs, this year I have also gone for the shawl scarf wonderful.”

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Posted 1 year ago

“Great quality throws and great service from TBCo.”

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Posted 1 year ago

“This small blanket is soft, warm and beautiful. I'm delighted with it.”

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Posted 1 year ago

“Gorgeous blanket for such an amazing price, very happy!”

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Posted 1 year ago

“Excellent product, service and communication. I throughly recommend TBCo.”

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Posted 1 year ago

“Ordered as a gift, the delivery was on time. The product was carefully and beautifully packaged. Overall, very happy with the product.”

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Posted 1 year ago

“Beautiful baby blanket, soft and cuddly with gorgeous colours. Love it.”

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Posted 1 year ago

“I could wax lyrical about my beautiful herringbone wooly blanket! It is the perfect weight, the most lovely blend of wool, and the prettiest blanket I own Thank you tbco!”

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Posted 1 year ago

TBCo is rated 4.9 based on 7,221 reviews