TBCo Reviews

Name: TBCo
Address: 170B Great Junction Street, 170B Great Junction Street, Edinburgh
Rating: 4.89

4.9 Rating 7,221 Reviews

98 %

of reviewers recommend TBCo

4.9

Based on 7,221 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0131 516 9229

Email:

info@tartanblanketco.com

Location:

170B Great Junction Street,
170B Great Junction Street
Edinburgh
EH6 5LJ

Write Your review

Tell us how TBCo made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

654

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Hi! I ordered a scarf on December 7 for my daughter as a gift. Unfortunately, we have not yet received the scarf and have attempted to reach out to the company through call/email/WhatsApp, but have not yet received a response. I am leaving a review as a representation of the customer service during the holiday season rather than the product. I am requesting a timeline for product delivery.”

Helpful Report

Posted 4 weeks ago

Hi there, Thank you for reaching out and taking the time to leave a review. We aim to respond to all customers within 72 hours, but due to the festive period, this is taking slightly longer than usual, as we a a very small team. I can see you contacted us on the 18th, apologies if we have missed previous contacts to this. Our team contacted you on the 22nd to help resolve this for you. Hope we can get this sorted for you soon. Warmly, Team TBCo

Posted 3 weeks ago

“I love these pjs! Material is soft, and they fit really nicely.”

Helpful Report

Posted 4 weeks ago

Hi there, Thank you for leaving us a review. We love to hear customer feedback, and its lovely to hear that you are pleased with your TBCo. PJ's!

Posted 3 weeks ago

“Awful experience. I ordered a blanket, it was never delivered and I am still waiting for a response to getting a replacement sent to me. I have tried emailing them, contacting them in WhatsApp, via instagram and Facebook but have had no response over a two week period. I don’t think I will ever receive a response or my blanket. I spent a lot of money on it.”

Helpful Report

Posted 4 weeks ago

Hi there, Thank you for taking the time to leave a review, we are sorry to hear you have experienced such a delay. Due to the festive period, we are experiencing a high volume of contacts and it is taking longer than we would like to get back in touch. We understand how frustrating this can be and do apologies for any inconvenience caused. I can see our team have now arranged for a in-store collection to help resolve this for you. Warmly, Team TBCo

Posted 4 weeks ago

“Gorgeous product beautifully packaged, I bought additional embroidery personalisation which was tastefully added and really made the gift extra special.”

Helpful Report

Posted 4 weeks ago

Hi there, Thank you for leaving such a positive review. We are so pleased that you loved your purchase. Hope to see you again soon! Warmly, Team TBCo.

Posted 4 weeks ago

“Extremely disappointed with the service I have received so far. I have never written a review online before but feel in this case it is warranted. I placed an order on the 2nd December with items for Christmas presents. It still has not arrived. Following sending two emails and then contacting the company on WhatsApp I was told I could either get a refund or a gift card. When I responded to ask if I could get the items sent out again but with next day delivery to ensure they arrived in time for Christmas my message was just completely ignored. I now have very limited options for buying Christmas presents as it is so close to Christmas. I’m putting a review on here in the hope that someone from the company will contact me and help resolve the situation.”

Helpful Report

Posted 4 weeks ago

Hi there, Thank you for taking the time to leave a review. I'm so sorry to hear you are unhappy with your experience. Due to the festive period our team to aim to get back to all emails within 72 hours, but due to our high volume of emails we have been taking longer than our usual response times. We apologise if you were unhappy with the initial response to help resolve your issue, I can confirm we have now created a new order to be shipped out to you. Have a lovely Christmas. Warmly, Team TBCo

Posted 4 weeks ago

Helpful Report

Posted 4 weeks ago

“So love these pyjamas.”

Helpful Report

Posted 1 month ago

Hi there, Thank you for leaving us a review, we are pleased to hear that you love your PJ's!

Posted 4 weeks ago

“Just bought my second lambswool blanket from TBCo and super happy with the quality, price, and fast shipping (to Canada) in both cases!”

Helpful Report

Posted 1 month ago

Hi there, Thank you for leaving us a review, we are always grateful for feedback. We are pleased to hear that you have been happy with your purchases from us, and glad that your blankets arrived quickly! Warmly, Team TBCo.

Posted 4 weeks ago

“Great quality, arrived speedily. Would buy again.”

Helpful Report

Posted 1 month ago

Many thanks for your review! We are very pleased to hear you are happy with your purchase!

Posted 3 weeks ago

“Pity the scarf ordered didn’t come in a more protective box rather than a brown paper bag. Apparently it’s made in China as per the label not made in Scotland, disappointing.”

Helpful Report

Posted 1 month ago

“Better than I expected. Quality blanket. Beautiful colours.”

Helpful Report

Posted 1 month ago

“Speedy delivery, very high quality product that you buy for life.”

Helpful Report

Posted 1 month ago

“I ordered a oversized scarf from tbco 2 years ago. It is absolutely my favorite scarf I have ever owned. I have been wanting the same pattern and colors in a blanket but it has been sold out for some time. Finally saw it was back in stock and ordered it as quickly as possible. It is beautiful and so warm!”

Helpful Report

Posted 1 month ago

“lovely blankets going to be my curtains thanks”

Helpful Report

Posted 1 month ago

“First the discount code didn't work, I tried contacting with no luck, and decided to buy anyway. The product looks completely different than on the website the quality is meh, not worth the price I think. Costumer service is not responding. It was a bad idea to shop here”

Helpful Report

Posted 1 month ago

“Genuinely my favorite set of pyjamas I’ve ever owned. So obviously great quality, thick and warm enough for the winter without being too hot to sleep in. Waiting impatiently for the rest of my pyjamas to wear out so I can gradually replace them all with these!”

Helpful Report

Posted 1 month ago

Many thanks for your lovely review! We are so happy to hear you love your TBCo PJs and are awaiting for the next set! Warmly, Team TBCo

Posted 3 weeks ago

“Very happy with my purchase”

Helpful Report

Posted 1 month ago

“So pleased! From ordering to delivery and communication I can wholeheartedly recommend TBCO and I love ❤️ my red triangular scarf”

Helpful Report

Posted 1 month ago

Hi there! Thank you for your review! We really appreciate all our customers feedback! So happy to hear you are pleased with your purchase with us! Warmly, Team TBCo

Posted 3 weeks ago

“‘Made in Inner Mongolia’ may have more positive connotations than ‘Made in China’, but its rather misleading.”

Helpful Report

Posted 1 month ago

“I paid but my package is lost. Was delivered somewhere in the street. I informed you but nobody is answering. Please reimburse my order on my card.”

Helpful Report

Posted 1 month ago

TBCo is rated 4.9 based on 7,221 reviews