TBCo Reviews

Name: TBCo
Address: 170B Great Junction Street, 170B Great Junction Street, Edinburgh
Rating: 4.89

4.9 Rating 7,258 Reviews

98 %

of reviewers recommend TBCo

4.9

Based on 7,258 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0131 516 9229

Email:

info@tartanblanketco.com

Location:

170B Great Junction Street,
170B Great Junction Street
Edinburgh
EH6 5LJ

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Erin Williams

Elizabeth (LIZ) Jimenez

658

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Extremely disappointed with the service I have received so far. I have never written a review online before but feel in this case it is warranted. I placed an order on the 2nd December with items for Christmas presents. It still has not arrived. Following sending two emails and then contacting the company on WhatsApp I was told I could either get a refund or a gift card. When I responded to ask if I could get the items sent out again but with next day delivery to ensure they arrived in time for Christmas my message was just completely ignored. I now have very limited options for buying Christmas presents as it is so close to Christmas. I’m putting a review on here in the hope that someone from the company will contact me and help resolve the situation.”

Helpful Report

Posted 5 months ago

Hi there, Thank you for taking the time to leave a review. I'm so sorry to hear you are unhappy with your experience. Due to the festive period our team to aim to get back to all emails within 72 hours, but due to our high volume of emails we have been taking longer than our usual response times. We apologise if you were unhappy with the initial response to help resolve your issue, I can confirm we have now created a new order to be shipped out to you. Have a lovely Christmas. Warmly, Team TBCo

Posted 5 months ago

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Posted 5 months ago

“So love these pyjamas.”

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Posted 5 months ago

Hi there, Thank you for leaving us a review, we are pleased to hear that you love your PJ's!

Posted 5 months ago

“Just bought my second lambswool blanket from TBCo and super happy with the quality, price, and fast shipping (to Canada) in both cases!”

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Posted 5 months ago

Hi there, Thank you for leaving us a review, we are always grateful for feedback. We are pleased to hear that you have been happy with your purchases from us, and glad that your blankets arrived quickly! Warmly, Team TBCo.

Posted 5 months ago

“Great quality, arrived speedily. Would buy again.”

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Posted 5 months ago

Many thanks for your review! We are very pleased to hear you are happy with your purchase!

Posted 5 months ago

“Pity the scarf ordered didn’t come in a more protective box rather than a brown paper bag. Apparently it’s made in China as per the label not made in Scotland, disappointing.”

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Posted 5 months ago

“Better than I expected. Quality blanket. Beautiful colours.”

TBCo 5 star review on 17th December 2024

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Posted 5 months ago

“Speedy delivery, very high quality product that you buy for life.”

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Posted 5 months ago

“I ordered a oversized scarf from tbco 2 years ago. It is absolutely my favorite scarf I have ever owned. I have been wanting the same pattern and colors in a blanket but it has been sold out for some time. Finally saw it was back in stock and ordered it as quickly as possible. It is beautiful and so warm!”

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Posted 5 months ago

“lovely blankets going to be my curtains thanks”

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Posted 5 months ago

“First the discount code didn't work, I tried contacting with no luck, and decided to buy anyway. The product looks completely different than on the website the quality is meh, not worth the price I think. Costumer service is not responding. It was a bad idea to shop here”

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Posted 5 months ago

“Genuinely my favorite set of pyjamas I’ve ever owned. So obviously great quality, thick and warm enough for the winter without being too hot to sleep in. Waiting impatiently for the rest of my pyjamas to wear out so I can gradually replace them all with these!”

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Posted 5 months ago

Many thanks for your lovely review! We are so happy to hear you love your TBCo PJs and are awaiting for the next set! Warmly, Team TBCo

Posted 5 months ago

“Very happy with my purchase”

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Posted 5 months ago

“So pleased! From ordering to delivery and communication I can wholeheartedly recommend TBCO and I love ❤️ my red triangular scarf”

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Posted 5 months ago

Hi there! Thank you for your review! We really appreciate all our customers feedback! So happy to hear you are pleased with your purchase with us! Warmly, Team TBCo

Posted 5 months ago

“‘Made in Inner Mongolia’ may have more positive connotations than ‘Made in China’, but its rather misleading.”

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Posted 5 months ago

“I paid but my package is lost. Was delivered somewhere in the street. I informed you but nobody is answering. Please reimburse my order on my card.”

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Posted 5 months ago

“I recently gave a a friend a cashmere Stewart Dress Antique Tartan pattern scarf and he absolutetly loved it !! He said it was warm, beautiful and comfortable wearing it on cold East Coast days !!”

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Posted 5 months ago

Hi there, Thank you for leaving such a kind and thoughtful review! We are so glad you were pleased with your TBCo order. Warmly, Team TBCo.

Posted 5 months ago

“Beautiful pyjamas, great quality. Exceeded my expectations! I’ve had my eye on them for ages and so happy to now have some. Came in a cute bag and with a matching scrunchie. Now have my eyes on the bedding!”

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Posted 5 months ago

Hi there, Thanks so much for leaving a positive review! We love hearing your feedback, and are so glad that you love your new TBCo pyjamas. Warmly, Team TBCo.

Posted 5 months ago

“I love my navy throw! It's the perfect accent for the bottom of my bed.”

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Posted 5 months ago

Hi there, it is lovely to hear that you love your new TBCo throw. We appreciate your positive feedback and hope to see you again soon! Warmly, Team TBCo.

Posted 5 months ago

“The scarf I got was great quality, but the pictures on the website were not true to what the product was. The colors were way off.”

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Posted 5 months ago

TBCo is rated 4.9 based on 7,258 reviews