TBCo Reviews

Name: TBCo
Address: 170B Great Junction Street, 170B Great Junction Street, Edinburgh
Rating: 4.89

4.9 Rating 7,221 Reviews

98 %

of reviewers recommend TBCo

4.9

Based on 7,221 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0131 516 9229

Email:

info@tartanblanketco.com

Location:

170B Great Junction Street,
170B Great Junction Street
Edinburgh
EH6 5LJ

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654

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Such good quality! I love my jammies , they are so comfy and the colours are amazing! They run a bit oversized though so probably I should have picked an xs rather than a small. I am a size 8 usually. I would highly recommend!”

Helpful Report

Posted 9 months ago

Hi there, We are so glad to hear that you love your new TBCo PJs! Thank you for taking the time to leave a review! We love to hear customer feedback.

Posted 6 months ago

“Gorgeous print, fantastic material - thick and soft. However sizing is small. I am always an XL and the pants are a bit snug, the top won’t button over my butt. There is no stretch in the material - not a bad thing but due to how small it runs it’s not ideal.”

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Posted 9 months ago

“Both the blankets and scarves have great quality and look lovely. The colors are true to the pictures. I already bought multiple items for myself and gifted some blankets and scarves to friends and family as well. I will definitely buy again in the future!”

Helpful Report

Posted 9 months ago

Hi there, Thank you for leaving a review! We always appreciate customer feedback, and are so happy to hear that you are loving your TBCo purchases.

Posted 6 months ago

“Purchased a personalised knee blanket as an 80th birthday gift. The recipient was absolutely delighted. Everything from ordering through to delivery was simple and the packaging gives an air of luxury.”

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Posted 9 months ago

Hi Linda, This is lovely to hear, we really appreciate your positive feedback! Thank you for purchase!

Posted 6 months ago

“Delivery time takes so long to Greece, still waiting for the product to be delivered unfortunately (shipped April 5th) so please fix this in order to be able to give you positive feedback 🥹”

Helpful Report

Posted 9 months ago

“I love my red triangular scarf - the colour is beautiful but it’s expensive for what it is. It’s not all that big and, in my view, could have been a little larger. One other thing: the tbco label sewn on is huge and sticks out in a really noticeable way. It’s difficult to remove, too, without damaging the scarf. I get that you need a label to advertise yourselves but this verging on the absurd! You’ve also initialled the scarf with your logo in the same colour but I don’t mind that so much as it’s discreet.”

Helpful Report

Posted 9 months ago

Hi Julia, Thank you for your feedback! Sorry to hear you are having trouble with the care label. We do attach these to all out products to ensure that customers have the correct care instructions. You should we able to easily remove the stitches keeping this attached to the scarf with a seam riper/ un-picker. There is also a dotted line where we recommend cutting the label, as we agree this is a chunky label to be wearing on your scarf! Warmly, Team TBCo

Posted 8 months ago

“The quality and design are excellent. The wool is soft and the colors coordinates well with different outfits. Customer service is also excellent and super friendly ; delivery is always on time and efficient. Finally a company that has it all together 👍👏”

Helpful Report

Posted 9 months ago

Hi there, Thank you for taking the time to leave such a positive review! It's so lovely to hear your feedback, and we are delighted that your pleased with your order. Warmly, Team TBCo

Posted 6 months ago

“The material is high quality but low weight. I thought the wool would be thicker/heavier similar to Pendelton.”

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Posted 9 months ago

“Gorgeous colours in this lovely blanket. Everyone in the neo natal clinic loved it.”

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Posted 10 months ago

Hi there, Thank you for leaving a review! We are so glad to hear that your blanket is well loved.

Posted 6 months ago

“I liked the product a lot - soft and warm and gentle on the skin. Would like to buy more less traditional blankets but the price is a bit off-putting. Please do a discount!!”

Helpful Report

Posted 10 months ago

“I've always loved TBCo's products, but I'm here to write a review of the excellent customer service. I purchsed a gift that had a shipping issue (unrelated to TBCo) and ended up popping into the store to get help. The staff went above and beyond - kind, helpful, and friendly - to resolve the issue quickly and painlessly. I love TBCo for beautiful and high quality blankets and scarves, and have gotten many gifts here. Will continue to do so now - especially given the service!”

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Posted 10 months ago

“Bought the Campbell Antique scarves for a family funeral to keep us all warm. Arrived on time and beautifully wrapped. The family loved their softness. It was a lovely touch of love.”

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Posted 10 months ago

“I am obsessed with TBCO! I have gifted myself (many!), and love selecting the perfect blankets for family and friends. Customer service is top notch. Packing is lovely and a bonus. Delivery is quick, returns & refunds are a breeze. The quality is incredible, I have Blankets, scarves and a hat - love it all!”

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Posted 10 months ago

“really lovely no complaints”

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Posted 10 months ago

“I’ve not stopped wearing my blanket scarf, gorgeous quality, colour and feel! I have had so many compliments. This scarf will be a seasonal staple, I’ll be purchasing a different colour next winter.”

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Posted 10 months ago

“Gorgeous cosy quality blankets - I love them! And so wonderful that they are eco friendly and made in Scotland. Ticks all my boxes. I highly recommend!”

Helpful Report

Posted 10 months ago

“Hello, I placed an order number 3394 on January 25th. They sent me an e-mail on February 4th that my order had been shipped via Yun Express. Since my cargo had not yet arrived after a long time and the product always remained in the same status in the system sent for me to track, I sent you an e-mail on February 18th. You got back to me on February 20th and told me to stay tuned with my tracking number. I wrote to Yun Ekspress, but they informed me that the cargo had not reached them. (I e-mailed you all the necessary messages in advance.) You got back to me on February 23 and wrote that the package left your warehouse on February 19. I last wrote to you on February 27, but you still haven't responded . There is confusion and customer dissatisfaction, but you reply to me within 3 days of every e-mail.”

Helpful Report

Posted 10 months ago

Hi there, Thank you for taking the time to leave a review, I'm sorry to hear of your experience. Would it be possible for you to reach out to us directly? We are unable to find your order number and have not heard of or used Yun Ekspress as a shipping method. Our team are more than happy to chat with you further on this situation, please reach out to us at hello@tartanblanketco.com.

Posted 10 months ago

“So pleased with purchase and service!”

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Posted 10 months ago

“I sent a query about a recent purchase last week. Still no reply to my enquiry. Such a shame that the customer service is not hat it was. I will return my item .”

Helpful Report

Posted 10 months ago

Hi there, Thank you for taking the time to leave a review, we appreciate all feedback. Apologies our team were unable to get back to you quick enough, we have recently experienced a few staff illnesses which have slowed down our replies, but appreciate you did wait longer than we would like for a reply from our team. Again apologies for any inconvenience caused.

Posted 10 months ago

“They represent themselves as the producers of their blankets. Of the several I bought in the past; the labels say Made in China/designed in Scotland or Made in India. I am not thrilled with this company and feel that they are deceitful and so, I would not purchase anymore products from them, for this reason alone; the blankets are ok.”

Helpful Report

Posted 10 months ago

Hi there, We are very open and proud of the fact that all of our products are designed in Scotland and Woven by our partner mills. Each product page states where the blanket, scarf or accessories etc are made to ensure people are aware that we do not manufacture within Scotland. If you would like to read more about our partners in India and Inner Mongolia and why we do not manufacture in Scotland we have a blog on our website that if very useful! you can find that here - https://tartanblanketco.com/blogs/tbco/why-we-no-longer-manufacture-in-scotland There may also be a few others that interest you, hope this helps!

Posted 10 months ago

TBCo is rated 4.9 based on 7,221 reviews