TBCo Reviews

Name: TBCo
Address: 170B Great Junction Street, 170B Great Junction Street, Edinburgh
Rating: 4.89

4.9 Rating 7,221 Reviews

98 %

of reviewers recommend TBCo

4.9

Based on 7,221 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0131 516 9229

Email:

info@tartanblanketco.com

Location:

170B Great Junction Street,
170B Great Junction Street
Edinburgh
EH6 5LJ

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654

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I placed an order on 26th October. It has not arrived and customer services are unresponsive. No delivery attempt was made (for reasons unknown to me - my address was accurate) and instead the courier sent it back to TBCo. I contacted TBCo hoping for a swift resolution but their customer service is poor. I have had two responses from them - one saying they are looking into my request with no reply since, and one reply on WhatsApp saying they can’t find my email. Unhelpful. I would like to be refunded. The phone number does not ring out. I cannot recommend this company. The product I purchased was expensive and they do not seem to care about their customers. While delivery issues may be the fault of the courier, the company are wholly in charge of taking care of the customer and are responsible for their products arriving safely. The next step will be to report them to Trading Standards.”

Helpful Report

Posted 2 months ago

Hi there, Thank you for getting in touch and taking the time to leave us feedback. I'm sorry to hear our team was unable to provide a swift resolution for you. We have looked into this with our customer experience team and can see we have now fully refunded your order after investigating the issue with the courier. After further investigation, our internal tracking software has indicated that the shipping address provided was incomplete. We apologise if Evri did not allow you to divert your order to another address or collection point. Our team is looking into why this was not an option for you. Our company is no longer contactable by phone and does not display a number on our website, socials or Google profile. But we will happily call any customers upon request, as we know this may be an easier option for some. Again, apologies we were unable to provide a resolution quicker than we usually expect. We appreciate your patience at this time and thank you again for your valued feedback. Warmly, Team TBCo

Posted 2 months ago

“I love my new scarf - I was a bit apprehensive about wearing an oversized scarf, but as soon as I put it on, the warmth and comfort I felt just made me want to keep it on forever. Great quality wool, I am very happy with my purchase.”

Helpful Report

Posted 2 months ago

HI there! We are so happy to hear you love your new scarf! We value our customers feedback and so pleased to hear about your experience! Warmly, Team TBCo

Posted 2 months ago

“The order arrived quickly, it was just what I wanted, I'm wearing it now!”

Helpful Report

Posted 2 months ago

Thank you for leaving us a review! So good to hear you like your order!

Posted 2 months ago

“The scarfs are lovely and made well. They were both individually boxed and well presented.”

Helpful Report

Posted 2 months ago

Many thanks for your amazing feedback! We are pleased to know you are happy with your order!

Posted 2 months ago

“Lovely PJs but sizing info incorrect and bottoms too small. Have requested an exchange but still waiting to hear >24hrs later which is not ideal. I have bought several blankets from them and very happy with those however.”

Helpful Report

Posted 2 months ago

“Thank you for these wonderful items. Again everything was perfect starting from the order process till the very rapide delivery. :)”

Helpful Report

Posted 2 months ago

Hi there! Thank you for leaving us a lovely review! It's great to hear you are happy with your order! Warmly, Team TBCo

Posted 2 months ago

“Beautiful design and quality! Love my blanket!”

Helpful Report

Posted 2 months ago

Thank you for your feedback! We are so happy you love your new blanket!

Posted 2 months ago

“I recently ordered a blanket from tbco. and I am so impressed! The blanket is wonderful—soft, warm, and beautifully made. It arrived on time and the packaging was just lovely. I highly recommend them to anyone looking for a cosy addition to their home!”

Helpful Report

Posted 2 months ago

Hi there! Many thanks for your lovely review! We are so pleased to hear you are happy with your new blankets!

Posted 2 months ago

“Nice products, thanks”

Helpful Report

Posted 2 months ago

Many thanks for leaving a review for us!

Posted 2 months ago

“Stunning throw that looks amazing on our bed. Love supporting an ethical and environmentally conscious company. We will be repeat customers. 💛”

Helpful Report

Posted 2 months ago

Hi there! Many thanks for your review! We are happy to hear all our customers feedbacks. Warmly, Team TBCo.

Posted 2 months ago

“The scarf is very nice and the ordering was OK, but I was very disappointed to see that it was made in China. I was not careful enough reading the product info.”

Helpful Report

Posted 2 months ago

“I’m a huge fan ofTBCo. Everything is gorgeous. I’ve just ordered some more of their stunning frilled pillowcases in pink and red stripes. Hurry or they’ll all be gone!”

Helpful Report

Posted 2 months ago

Thank you so much for leaving us a lovely review! We hope you enjoy your new TBCo pillowcases! Warmly, Team TBCo

Posted 2 months ago

“Love these products, their blankets and scarfs are so luxurious. They make beautiful gifts.”

Helpful Report

Posted 2 months ago

Thank you for taking the time to leave a review, we really appreciate all customer feedback!

Posted 2 months ago

“Very quick efficient service . I purchased a large lambs wool blanket with embroidery for my nieces wedding present / the quality and colours were absolutely beautiful and the couple were so pleased . Defo buy again they were so pleased that it was personalised with their wedding date”

Helpful Report

Posted 2 months ago

Hi there, Thank you for taking the time to leave us a review. We love to hear your feedback and its great to hear you are happy with the purchased blanket! Warmly, Team TBCo

Posted 2 months ago

“Very pleased with my purchase,good quality😃”

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Posted 2 months ago

Thank you for leaving a review, lovely to hear!

Posted 2 months ago

“I've bought the Merino Triangle Scarf in Rust....it arrived and it was love at first sight. The color matches all my clothes, the warmth it gives is so pleasant that I want to wear it all day. I can wear it in different ways and the fine material envelops the neck like a silk scarf. Thank you!”

Helpful Report

Posted 2 months ago

Hi there! Many thanks for your lovely review! We are pleased to know that you enjoy wearing your new scarf! Warmly, Team TBCo

Posted 2 months ago

“My first Christmas present for a friend. Beautiful colour and so soft. I think/hope she'll love itt! Packaging is beautiful too”

Helpful Report

Posted 3 months ago

Hi there! Thank you for taking the time to leave us a review! We are pleased to know you are happy with your order. Warmly, Team TBCo

Posted 2 months ago

“I love my red wool triangle scarf…I’ve torn it several times and have had compliments every time I do. It seemed quite expensive but it’s great quality so worth it”

Helpful Report

Posted 3 months ago

Many thanks for taking the time to leave us feedback! So lovely to hear, glad to hear you are enjoying your TBCo purchase.

Posted 2 months ago

“Gorgeous snoods, my friends all love them but all were sold out ،beautiful packaging and excellent product with fantastic customer services,”

Helpful Report

Posted 3 months ago

Hi there, Thank you for taking the time to leave us a review. We love to hear your feedback and its great to hear you are happy with your order! Ensure you are added to our emailing system to be notified when your item is back in stock! Warmly, Team TBCo

Posted 2 months ago

“Please make the strip bedding in super king”

Helpful Report

Posted 3 months ago

Many thanks for taking the time to leave us a feedback! We love hearing customers reviews. Team TBCo

Posted 2 months ago

TBCo is rated 4.9 based on 7,221 reviews