Freja Reviews

Name: Freja
Address: 4 Coleman Street, 6th Floor, London, Cirencester
Rating: 4.53

4.5 Rating 165 Reviews

88 %

of reviewers recommend Freja

4.5

Based on 165 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email
Queries Resolved In	2 - 3 Hours

Write Your review

Tell us how Freja made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’ve been buying Freja bone broth for a few months now. I love it, it’s very good quality and so easy to use. I add garlic, ginger, salt and apple sider vinegar and it tastes amazing. I also blend it with avocado or grass fed butter, it’s delicious. I drink it every day. It improved my skin and helped with my dry eyes. I don’t need to use eye drops. Great value for money. Highly recommend”

Helpful Report

Posted 1 year ago

Thank you for your kind words Anna, and the fantastic ideas for how you use the Chicken Bone Broth. I love to see how people use our products. Have a lovely rest of the day.

Posted 1 year ago

“Had an issue, was not the quickest at responding but then resolved the issue”

Helpful Report

Posted 1 year ago

“Have emailed multiple times as I have not received my order of £33 powdered broth. DPD advised me to go through Freja but im not getting any responses so now ive lost my money.”

Helpful Report

Posted 1 year ago

“Not only are the products from this company of superb quality, Freja Foods' customer service is astonishingly good. I recently made an order with Freja Foods which failed to be delivered due to a problem with DPD. I contacted the customer service team via email and within minutes (18 to be precise!) a new order had been placed free of charge by the team. It was delivered the next business day. Such a refreshing change in a world of complacency. Bravo gang! Keep it up :-)”

Helpful Report

Posted 1 year ago

“Bone Broth…. Who would have thought the wonders it could have on hormone stability. Thought I’d give it a try after extensive research and now I’m a monthly subscriber. Not to mention, all the gorgeous recipes. Healthy & delish. Game changer. Thanks Freja 🫶🏽”

Helpful Report

Posted 1 year ago

“There was a wrong delivery once Stuart at Freja confirmed the mistake they quickly rectified it and I received the correct order the next day”

Helpful Report

Posted 1 year ago

“A brilliant product that makes a delicious addition to soups, stews and gravy. So good for us especially in the winter months. Brilliant customer service too”

Helpful Report

Posted 1 year ago

“Brilliant product. I am using it to help with my digestive issues and flare ups of diverticulitis. Very tasty to drink or added to soups ect. Customer service is great. Answered a query about promotions quickly and resolved the issue straight away.”

Helpful Report

Posted 1 year ago

“The service is brilliant first of all. In addition, upon receiving my nicely packaged bone broth, I immediately made some chicken soup (as we are all suffering from colds in my home) which was easy, comforting and delicious. I will definitely buy some more. I think I'll try the powder next as a portable warming drink to have at work.”

Helpful Report

Posted 1 year ago

“excellent source of protein, helpful company to deal with”

Helpful Report

Posted 1 year ago

“Great product and super helpful customer service.”

Helpful Report

Posted 1 year ago

“Very helpful ! Thank you!”

Helpful Report

Posted 1 year ago

Thank you for your kind words. Have a lovely rest of the day.

Posted 1 year ago

“Stuart has excellent communication skills and made me feel happy with my choice to contact Freja, the products are amazing too!”

Helpful Report

Posted 1 year ago

Thank you ever so much for your lovely words. I will be sure to pass them along to the rest of the team. Have a lovely rest of the day.

Posted 1 year ago

“I ordered the powder, assuming since it is advertised as ‘tasty’ that it would taste the same as the liquid. However it has a very subtle (almost like warm water but not quite), rancid taste. Dishwater like! Disappointing!”

Helpful Report

Posted 1 year ago

“Company is a scam. BEWARE. I replaced an order on the 9th of August 2023 and PAID £5.99 FOR NEXT DAY DELIVERY which is today 10th of August 2023 and they took my money and never delivered it. They sent only the data details to DPD courier and not my parcel. When I registered my details with them they have the irony and the guts to put on my account that my parcel was delivered WHEN IT IS NOT TRUE. THIEVES. SCAMMERSNOT RECOMMENDED.”

Helpful Report

Posted 1 year ago

Hi there, We are sorry to hear that you have not received your order. As this review has been done anonymously, please can you email our customer service team on hello@frejafoods.com so we can look into this for you? They will also be able to refund you for the extra you paid for next day delivery once we have the order details. From Aisling and the Freja team

Posted 1 year ago

“Would love to order a small ammount as I am on my own, but it seems I can only bulk order”

Helpful Report

Posted 1 year ago

Hello Edward, We are very sorry to hear that you are not happy with our service. Unfortunately it's not viable for us to send out single cartons due to a number of reasons including higher risk of a single carton being damaged in transit. However, if you would like find your nearest stockist feel free to email our customer service team on hello@frejafoods.com to provide us with your postcode - you would then have the option to buy single cartons of our broth. Hope this helps! From Aisling and the Freja team

Posted 1 year ago

“Delivery never turned up! The fault lies with the Post Office - they sent me a photo of the delivery ‘left in a safe place’ where is this safe place, it’s certainly not the communal area of my apartments!!!”

Helpful Report

Posted 1 year ago

“This is a quality uncontaminated and wholesome product. I love everything about it. The flavour is well-balanced and not overwhelming, so it is mild enough not to overwhelm if used as part of a recipe and just right if used as a hot drink. We love it as one 1/3 of a nourishing tomato soup with passata and water.”

Helpful Report

Posted 1 year ago

“My favourite bone broth!”

Helpful Report

Posted 1 year ago

“Nutritious, tasty and convenient. I've enjoyed them as part of a weight-loss regime, adding diced veg and sometimes, snall pieces of meat. I find them filling, and each carton makes 3 meals, making them good value. Highly recommend.”

Helpful Report

Posted 2 years ago

Freja is rated 4.5 based on 165 reviews