Sykes Cottages Reviews

Name: Sykes Cottages
Address: Sykes Holiday Cottages Lime Tree House Hoole Lane, Chester
Rating: 1.20

1.2 Rating 1,536 Reviews

4 %

of reviewers recommend Sykes Cottages

Company Reviews

Metrics

1.2

Based on 1,536 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Location:

Sykes Holiday Cottages Lime Tree House Hoole Lane
Chester
CH2 3EG

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Sykes Cottages 1 star review on 27th January 2025

Anonymous

Sykes Cottages 1 star review on 17th November 2024

Anonymous

223

Anonymous

Anonymous // 01/01/2019

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“I booked a cottage in May last year and paid deposit. The holiday is for this September. I looked at the reviews last week and they were just awful, as they were on a different cottage holiday website. One particular problem is with the shower leaking down into the living room, plus the cottage is dirty. A lady who booked the cottage for June this year asked Sykes if the shower had been fixed before she went. They assured her it had been fixed but when she arrived it hadn't and it spoiled her holiday. You can't speak to anyone at Sykes because the phone keeps cutting you off. Messaged them on their app to cancel my holiday and waited a week before it was cancelled. They are refusing to refund my deposit, despite them being in breach of their booking terms so now I'm having to appoint a solicitor. Avoid this horrible company.”

Helpful Report

Posted 10 months ago

“Shockingly bad customer services, this company is clearly doesnt care about their reputation and is chasing profits only because there is literally ZERO customer services, you message them and they say the chat isnt available, after they make it available on the website and let you type away, there is no email facility, the support with booking section is to rigid so it doesnt appy....no phone number. Literally impenetrable ! Last time I will book through this company.”

Helpful Report

Posted 10 months ago

“We made a booking through Sykes which was accepted and we received a confirmation email of our booking. A few months later we were told by Sykes that this was now cancelled as the owner had taken a personal booking and it was therefore now double booked and ours had to be cancelled. The other options we had looked at were no longer available at this stage and whilst Sykes sent us some alternative options, none of these were of appropriate price, standard or location. We therefore had to book elsewhere and ended up paying double for the accommodation of our trip. When talking to Sykes, we were told that it was completely at the owner’s discretion and they could accept and then cancel a booking whenever they liked with no repercussions. Obviously, this came as a huge shock to us as it is a terrible business model for anyone booking with them so we would highly advise against using this company, as we know companies such as Airbnb would not allow this. R.e. compensation for our complaint, we were told Sykes could not do anything and it was entirely at the owner’s discretion, which obviously we never then heard back from. On investigation of this, we found this was a complete lie by Sykes (according to their terms and conditions found online) and they could provide us with 20% compensation following our complaint. I have now tried to call Sykes a number of times and requested call-backs and nobody has contacted us. We think this is completely unacceptable and would strongly advise people to avoid booking with this company at all costs.”

Helpful Report

Posted 10 months ago

“We booked to go away in October 2024 but had to cancel due to possible relocation in that month. We cancelled in June so gave plenty of notice. We took out their insurance as a precaution. Do not waste your money. It is with a third party company Called Davies Group Insurance and is not worth a penny. There are only three ways that you will get your money back - loss of limb, certified illness and death. Sykes are impossible to get hold of. Companies like this should not be allowed to operate. Consistently bad reviews and no customer service to speak of. We lost our money but with the bad reviews I think we got away lightly. Both companies should be ashamed but doubt that they are. AVOID.”

Helpful Report

Posted 10 months ago

“My parents stayed at Thatched Cottage in Chipping Campden. The cottage was dirty, garden a disgrace. The toilet was faulty and bathroom out of action for three days. After complaining Sykes phoned and said they would offer some compensation only for this offer to be withdrawn. Sykes obviously do not care about their customers and are happy for them to stay in sub standard accommodation. Do not use Sykes, they are a disgrace.”

Helpful Report

Posted 10 months ago

“Terrible customer service, well, no customer service at all. I accidentally booked the wrong dates, I asked for a date change within 2 hours and they point blank refused, even though the dates I wanted were free. This was through AIRBNB , who were brilliant and sorted me a full refund. Do not book a cottage through Sykes!”

Helpful Report

Posted 10 months ago

“So far, not been able to contact at all. My account says I have no booking. Spent a whole afternoon trying to get in touch, finally after hours searching ( nobody answers the phone), I've found an email. The voice says contact through WhatsApp, but it's a landline. Ridiculous.”

Helpful Report

Posted 10 months ago

“Booked a holiday, took ages as you want to make sure you get the right place and do it right. Get a phone call the following day to say we have cancelled your holiday. No explanation, just it's not available for that week. I said ok your issue so give me the week before same price and I'll be happy with that. The week before turned out to be 200 more expensive and they had the cheek to ask for more money. I'm like, wait a minute, you've wasted my time because you've double booked me, own your mistake and accept the loss and learn from it. No budging, wouldn't do anything that'd put them at a loss, but they were very keen to try and sell another rental!! Unethical company, wouldn't trust them. My kids are very upset, thanks to an incompetent and greedy company.”

Helpful Report

Posted 10 months ago

“A week before our stay we were informed of building works next to the property. It turns out these are major works with loud noise and disruption 8-4pm weekdays (our stay is tue-fri). Skye’s are not responding to any communication and have not offered and kind of compensation or refund despite knowing about the work and having previous complaints that the building work ‘ruined’ previous guests holiday! There is no direct way of getting in touch with them or the direct host. The property is single glacéd and directly neighbours the building work that has the portalo backing onto the garden!”

Helpful Report

Posted 10 months ago

“Beware of booking with this company, they accused us of causing damage to the property we stayed in and took charges out of account without our permission. No photographs of alleged 'damage' and they waited over a week after we left before telling us. Absolutely disgusting and would never ever recommend again!!”

Helpful Report

Posted 10 months ago

“They are just impossible to get in touch with. Phone number takes you in circles. I’ve used their recommended forms of communication as well and no one has got in touch after 4 attempts. I’ve used WhatsApp, email and their online chat service and not one reply except for a survey asking about how they did!! Terrible”

Helpful Report

Posted 10 months ago

“Genuinely awful customer support. With a booking (and reference code) in hand I tried contacting them to ask to extend a booking via phone, (diverted to app) via the app (chat didn’t work, booing not recognised) and via WhatsApp. 4 hours later no response. No one to talk to. Nothing beyond an automated message saying they’ll come back to me. Will avoid and recommend avoiding.”

Helpful Report

Posted 10 months ago

“We rented a beautiful home from Sykes in Ambleside, England. Everything was great, but the heat did not work. The radiators were cold to the touch. I called Sykes about this and no one called me back. In addition, in my e mail correspondence with Sykes, they took several days to return e mails. In the business world the rule is to respond to your customers within 24 hours. I wrote a review to this effect on Sykes web site and they EDITED it! Then they wrote below the editing that it was approved by me. After my review, someone from Sykes did contact me by e mail to ask who I called when my call was not returned. I gave them the numbers I called -- the ones they provided! Then I get a form letter from Sykes saying that this has been investigated and case closed. No sorry, no explanation, nothing. I will never rent a property from Sykes again. They do not care about their customers and they are unprofessional. If you look at the above summary, Sykes has received 1,390 reviews on this forum and has 1 1/2 stars. That is pretty bad. Don't rent a Sykes property. There are so many other possibilities!”

Helpful Report

Posted 10 months ago

“Great location but it's not professionally cleaned. Oven dirty and washing machine with black grime on rubber.”

Helpful Report

Posted 10 months ago

“Appalling customer service from management. We stayed at a terrible damp property, with mould growing on the utensils, peeling paint, terrible mattresses and no instructions for the heating or hot water. I contacted Sykes a number of times over more than a month. They kept closing the case, I requested a manager call back on 5 occasions and never got one. They then put me through to manager when I refused to hang up who agreed to refund booking fee but never arranged it! Don't book with Sykes!”

Helpful Report

Posted 10 months ago

“I cancelled within 10 minutes of paying full amount having seen there was access issues my partner has mobility issues Got an e mail saying I would get a refund after 10 days Now they saying the cancellation fee is £867 the cost of the holiday absolutely raging You can’t get through on the phone and e mails bounce back Do not entertain these thieving clowns”

Helpful Report

Posted 10 months ago

“Booked a cottage for my partners 50th birthday. Received a phone call 5 days before we were due to travel telling me they had to cancel my booking. To late to book anything else....stay well away from this company.”

Helpful Report

Posted 10 months ago

“I haven't been yet but the cottage was £125 a night, we booked for 4 ,I've already paid £266 and my son who took over the booking has just paid £399 now that's £665 . I need to ring them up and find out whats happening ??? Can anybody tell me if a deposit is added so incase we damage the property ? Really can't believe it !”

Helpful Report

Posted 10 months ago

“No customer service. Couldn't care less They gave craven cottage 4 ticks based on the garden. They fail to tell you it backs on to a road,so traffic noise can be heard. Not as tranquil as they make out. The cottage itself is tatty. It's not worth of 4 ticks. Complained. But nothing. This property should be assessed again. Owners told its needs work.”

Helpful Report

Posted 10 months ago

“Absolutely shocking .. I booked a holiday in caravan in Cornwall, paid for it and then realised I had pressed June instead of July.. the company lied to me after I called and sent watts app messages and they even replied .. saying the land lady had said no to me getting a date changed pr even my money back .. They lied they had not spoken to the landlady and tried to blame booking.com who of course said it was sakes cottages that had messed up .. They will not take responsibility and the women you speak to on the phone are the most irritating non personality robotic clones of corporate companies no compassion ..Absolutely dead inside Shocking company if the land Lords only knew I now will make sure all my customers and clients will know NOT TO BOOK FROM THIS POOR CUSTOMER SERVICE”

Helpful Report

Posted 10 months ago

Sykes Cottages is rated 1.2 based on 1,536 reviews