Swindon Caravan & Motorhome Group Reviews

Name: Swindon Caravan & Motorhome Group
Address: Greatfield, Royal Wootton Bassett,, Greatfield, Royal Wootton Bassett,, Swindon
Rating: 4.72

4.7 Rating 723 Reviews

93 %

of reviewers recommend Swindon Caravan & Motorhome Group

Company Reviews

Metrics

Info

4.7

Based on 723 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Swindon Caravan & Motorhome Group:

Award winning dealership selling new and second hand touring caravans & motorhomes. With branches in Swindon, Oxford and Reading. We cater to all your requirements, from caravan & motorhome sales and accessory shops to our workshops and aftersales service.

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Phone:

01793772096

Email:

tom@swindoncaravans.com

Location:

Greatfield, Royal Wootton Bassett,,
Greatfield, Royal Wootton Bassett,
Swindon
SN48EQ

Swindon Caravan & Motorhome Group 5 star review on 13th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpful and knowledgeable staff”

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Posted 7 years ago

“After purchasing an old Bessacar 550 GLD privately we then found it had major damp, after a few trips away we went into Swindon Caravans just see if they had something that better suited the car and also had the layout we really wanted. Within minutes our sale rep Tina not only found exactly what we wanted, we was so pleased we purchased it same day. All the staff since have been so helpful and kind. Even resolving a couple of small issues we had with our Baily Ranger 460/4 we purchased, no fuss and nothing was too much trouble. We now recommend Swindon Caravans to all our friends. 10/10 service from sales to after sales and indeed the staff in the shop.”

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Posted 7 years ago

“No pdi at all lots of problems and nothing much being done feel very let down by the whole experience”

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Posted 7 years ago

Hi Mr Powell, I understand your frustrations. As discussed via email, all the parts are currently on order with Lunar. The lead times on parts with Lunar is currently 8 weeks so we would expect them to be delivered by the end of the month / early November. Unfortunately we are unable to control this. As soon as the parts have been received from Lunar we will collect your caravan (as agreed) and undertake the remedial work. Regards, Tom

Posted 7 years ago

“Pleased to buy a bailey,hand over was ok all but a few snaggs with our 2017 caravan.sales staff could be friendlier”

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Posted 7 years ago

“Great staff and a friendly attitude which made our sale and purchase a very positive experience In the words of Arnie " we'll be back!"”

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Posted 7 years ago

“Very happy with the service we received on buying our new caravan. It was a huge deal for us as we were importing it into NZ without being able to visit the dealership. Communication was great, service was great. We will definitely use Swindon Caravans again for my future caravan purchases!”

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Posted 7 years ago

“my caravan leaks and they will do nothing to help us i admit I've missed a service but its only two years old a lunar quasar and they know that lunar have problems as the service manager told us they get loads back well thats £20,000 wasted no help offered at all”

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Posted 7 years ago

“Found my ideal caravan at a great price and the service was excellent”

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Posted 7 years ago

“Picked up caravan lunar Stella in July of this year 2017 overall good changeover”

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Posted 7 years ago

“A very professional team who did everything they said they would within the timeframe that they said they would do it in. Very courteous and friendly.”

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Posted 7 years ago

“Very quick response to initial enquiry, very helpful staff, plus the only dealer with the model we required. Pleasure to deal with and the ability to install my own supplied solar panel as an aftermarket fitment. Quality service.”

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Posted 7 years ago

“The caravan was ready on the due date with everything in place”

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Posted 7 years ago

“From when we bought our Lunar Delta a year ago to the service this year, pretty good service. Some issues at both events but totally able to discuss and get a good resolve. We are happy customer's. Even when we dropped in to day for gas and a couple of other bits great service, even though we had to wait as it was busy, they found items for us, that not on the shelf. Good service is attention to detail and they do this. Equally it's good to ask or discuss if not happy and they will help”

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Posted 7 years ago

“""Difficulty in getting an appointment, three months to investigate a faulty fridge!”

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Posted 7 years ago

“Bought 2 year old Lunar Ariva from Swindon caravans in March 17. When I agreed to buy, pointed out that washroom tap was wobbly and that vanity mirror door silvering was corroded at edges. Was told that these faults were noted and that they woul be rectified along with any other snags identified at PDI. Some 3 weeks later I arrived to collect the van only to find that the two faults had not been corrected, a new vanity unit had been ordered and the mirror could be replaced by 'Roman Glass' glazing company. It was explained that Lunar spares may take 6 to 8 weeks to obtain, but remedial work would be done then. After some 10 weeks I phoned to see what was happening only to passed around the houses until a manager came on the line to say that unfortunately the parts had not been ordered but he would make sure that they were and that he apologised. When I told him that I was unimpressed he said that it wasn't his fault that others in the dept had not done their job. As yet Sep 17 still not fixed. Look elsewhere to buy your van, preferably not Lunar.”

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Posted 7 years ago

“Friendly professional and dealt with all the issues as they arose with no complaints. And excellent service”

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Posted 7 years ago

“Very helpful sales person, Lee, at your Swindon branch who helped sort some of our many problems, when collecting our new caravan.”

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Posted 7 years ago

“Second post, first was how pleased we was with The sales team. Now I am pleased to say we collected our Baily 460/4 from Swindon. We requested some parts to be moved from our old van. Motor mover, rear camera and stereo. All done to a very high standard. Then on collection day Cliff did an overview of the van and all components to a very high standard, to the point I don't have to pick up the Manuel, and still being fairly new to caravaning says it all. Van was throughly cleaned even down to the toilet cassette. Swindon's standards are second to none. I have now added my touch a decal on the back, and my partner cannot wait to now add her touches to the inside. Have taken out the extended warranty for piece of mind so our next visit to Swindon (apart from the shop side) will be our service and have no worries as we know we will be looked after. If you want a company you can trust then look no further.”

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Posted 7 years ago

“Good choice of caravans and accessories.”

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Posted 7 years ago

“Having recently had a terrible experience at a different dealership we seriously considered giving up caravanning altogether, however, that thought didn't last long and we soon found ourselves looking again. We went to Swindon Caravans and fell in love with their last remaining 2016 Swift Conquerer 565. As they were making room for their 2018 stock, Andy gave us a really good deal and we took delivery of it in July 2017. Yes, a few minor niggles became apparent but these are being dealt with efficiently and courtiously. We are more than happy with the way Swindon Caravans have treated us and will not hesitate to recommend them.”

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Posted 7 years ago

Swindon Caravan & Motorhome Group is rated 4.7 based on 723 reviews