Bought 2 year old Lunar Ariva from Swindon caravans in March 17. When I agreed to buy, pointed out that washroom tap was wobbly and that vanity mirror door silvering was corroded at edges. Was told that these faults were noted and that they woul be rectified along with any other snags identified at PDI. Some 3 weeks later I arrived to collect the van only to find that the two faults had not been corrected, a new vanity unit had been ordered and the mirror could be replaced by 'Roman Glass' glazing company. It was explained that Lunar spares may take 6 to 8 weeks to obtain, but remedial work would be done then. After some 10 weeks I phoned to see what was happening only to passed around the houses until a manager came on the line to say that unfortunately the parts had not been ordered but he would make sure that they were and that he apologised. When I told him that I was unimpressed he said that it wasn't his fault that others in the dept had not done their job. As yet Sep 17 still not fixed. Look elsewhere to buy your van, preferably not Lunar.
7 years ago
Swindon Caravan & Motorhome Group has a
4.7
average rating
from
726
reviews
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