Suntransfers.com Reviews

Name: Suntransfers.com
Rating: 4.60

4.6 Rating 11,764 Reviews

76 %

of reviewers recommend Suntransfers.com

Company Reviews

Metrics

Info

4.6

Based on 11,764 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Suntransfers.com:

Founded in 2008, Suntransfers.com has swiftly grown to become Europe's favourite private airport transfer company. We now provide an unrivalled choice of services and destinations ranging from VIP city transfers to low cost holiday taxis operated from more than 500 airports and travel gateways worldwide.

Millions of customers will experience our great value service this year and their complete satisfaction remains our highest priority. Much of our success over the years has been down to having a great team who are dedicated to providing our customers with great value airport transfers combined with unbeatable customer service.

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Suntransfers.com 5 star review on 31st October 2016

Mrs Vicki Currie

Anonymous

Anonymous // 01/01/2019

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“Não peguem essa empresa falcatrua! Não apareceram para me pegar no aeroporto de Cancún!”

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Posted 1 year ago

“V.good experience”

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Posted 1 year ago

“Excellent service, very efficient, highly recommended.”

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Posted 1 year ago

“I have used suntransfers on a few occasions in France and most recently in Kos after itnwas recommended to me by a friend. The service was excellent with all drivers being punctual and courteous, with clean, comfortable, spacious vehicles and always good value for money.”

Helpful Report

Posted 1 year ago

“For travelers outside the European time zones, Suntransfers is a not a good choice for transfer service. Their free cancelation policy of 48-hours prior is really misleading. If an airline cancels it flight last minute and you have to reschedule pick-up - Suntransfer considers it a cancelation/rebooking. So you not only lose your original payment, but have to pay more to reschedule for new date & time. I am Chicago-based travel consultant and I booked suntransfer service for London Heathrow for Sunday morning. Client's flight departure from Newark was on Saturday. Due to weather problems, United Airlines rescheduled client's flight to depart on Sunday, arrive on Monday in Heathrow. When client tried to reschedule with Suntransfer for Monday pick-up, she was told that it was not possible because the assigned driver is not available for the new date & time. This doesn't make sense. I thought I reserved and paid for a transfer nor a specific driver. What would Suntransfer do if the driver is unable to perform the pick-up as originally booked? So now the client is left with having to book a new transfer for 100euros and lose the 100euros already paid.”

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Posted 1 year ago

“Driver failed to arrive for two trips. Do not book with this company!”

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Posted 1 year ago

“I found suntransers absolutely brilliant. Very comfortable cars and very nice professional staff. Easy to find they stood waiting with our name, very friendly and a great price. Staff recommended some good spots for us to visit on our holiday too. The website was easy to use too.”

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Posted 1 year ago

“We booked and PAID FOR the meet and greet service. This did not happen (once again) and we were left wandering around the airport looking for assistance. When we eventually did find the desk (which was under a totally different name) the young girl on the desk was incredibly rude and obnoxious. There's plenty other of very unhappy Suntransfers customers ~ DO NOT USE SUNTRANSFERS.”

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Posted 1 year ago

“I use Suntransfers exclusively in Türkiye as the airport we fly in and out of is in Antalya which is 2 hours from Alanya. I have never had an issue with the drivers or vehicles. They have always been on time and courteous. I like being able to book online and pay in advance. That way, there is no "misunderstanding" regarding cost, as can be the case with taxi service.”

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Posted 1 year ago

“Went away with party of 8, transfers going was fantastic but the return was well No Appearance. Booking was for 2.05pm on the 2nd July and the hotel was on a one way street. 8 pair of eye waiting at least an hour prior to pickup outside hotel and in reception. By 2.10pm there was no show so we tried every option to contact then with no avail. 2.26pm we got a email stating with us not been at hotel our booking was cancelled with no refund but said we'd be better getting the refund from our own insurance. Luckily for us the receptionist at our hotel was fantastic and managed to get us 2 more taxi's, which at first she said would be difficult been in Tossa de mar. Fortunately we made our flights but we will not be using these again as the 2 taxi's cost an extra 80 euros each totaling 160 euros which I will be pursuing to get back Reference. SUNTR_NB4016”

Helpful Report

Posted 1 year ago

“Absolutely do not use. Didn’t provide services paid for in advance, Left us high and dry getting to the airport. Transfer to airport didn’t arrive. After waiting 10 minutes from the confirmed pickup time we called and were informed there had been an “administrative error” and no car was coming and to find another way to the airport. Here are the facts of what happened. June 26th booked online and paid for transfer from our accommodation in Palermo to the airport on June 30th (5 days ahead). Received confirmation email of booking one hour after payment. Day before received SMS confirmation of transfer and all details (note this was an extra €1.50). Pickup time was booked for 7:45am. By 7:55am no car had arrived so called the number on confirmation email. They picked up the phone quickly and said they would check. Six minutes later they called back and said there had been an “administrative error” and no car was coming. Advised us book a taxi and if it was more expensive they would pay the difference and what we had already paid would be refunded. They didn’t offer to fix the problem or try and find another car at the very last minute. A totally unacceptable outcome when you’re paying for a private transfer ahead of time, especially going to an airport.”

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Posted 1 year ago

“They promise meet & great and fast service. What a joke. 4 adults and 5 children waited 1,5 hours in Barcelona airport. This is the first time in my life our transfer didn’t work out. Nice driver ans low price, but I rather pay double next time to leave right away.”

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Posted 1 year ago

“We had a very good experience using sun transfers, we used them for Menorca. The driver was waiting for us when we arrived with my name on a bit of paper and he was so helpful taking my bags off me and taking them to our mini bus, he had a lovely posh mini bus. When we arrived at the villa (we was early) he spoke to the cleaners to see if we could leave our bags there and we was able too. I had to change our pick up point which was easy to do, I did this a couple of days before departure. On departure day we had the same driver and the posh mini bus which was nice. We had a lovely experience using this service and will be using it again. I would like to thank our driver for a great service 😊 (I think his name was Miguel)”

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Posted 1 year ago

“Absolute joke - waited at the airport for an hour - nobody would answer the phone to then be told at 11.45pm that the taxi wasn’t coming ! Small child no way of getting to the hotel £126 !!! No apology no refund so far !!! DO NOT BOOK THESE CLOWNS”

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Posted 1 year ago

“Always on time, taxi is never anything but immaculate and drivers are extremely helpful. Only transfer I would use as they are extremely reliable, easy to book and communication is excellent.”

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Posted 1 year ago

“We booked a return transfer from faro Airport...on arrival our driver was an hour late..After numerous phone calls he arrives...('not good when you have 3 children in your group..one of who is autistic..)then he decides to stop at a garage and charge his phone leaving us in a vehicle in 30 degrees heat...for 15 mins..on our departure our pick up was on time but the vehicle was on its last legs and I reckon we would have been quicker walking...I would avoid this company as there is much better transfer companys in albufeira.AVOID”

Helpful Report

Posted 1 year ago

“A fqir price and nearly half the price of any competitors I checked. On making an error whilst booking, the customer service team rectified quickly with one phone call and were very polite and nice to deal with.”

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Posted 1 year ago

“I booked a return transfer from Girona Barcelona Airport. Supposed to meet us in the arrival hall , no sign of them , after 20 mins asked the lady in the arrivals hall , who worked for the Airport and she said , we have so much complaints from this company . I phoned them , they said they would find out and call me back in 5 mins, no one phone call back, after another 30 mins. Call again , same thing that they would call back, No One called back after another 20 mins . At this time there was no one left at the airport. I call back again , same thing , she said that she would definitely call back in 5 mins . In the meantime a taxi pulled up ( this was 1.40 mins after we arrived in the hall. we all grabbed the taxi. When we were in the taxi she did call back and said (20 mins later ) taxi on the way. I explained that we were canceling the transfers and she said she would arrange a full refund. What a nightmare getting my refund back , it was if we had done something wrong not them. I honestly can't understand the good reviews this company receive, they are so dishonest.”

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Posted 1 year ago

“Wonderful service, very nice and polite driver, clean and comfortable car, reasonable price. It's the second time I use suntransfers and I already ordered for my next.”

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Posted 1 year ago

“Disgrace the way we were treated as a family. After prepaying them.. and then received a call to cancel and told get a taxi. Costing €350”

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Posted 1 year ago

Suntransfers.com is rated 4.6 based on 11,764 reviews