Suntransfers.com Reviews

Name: Suntransfers.com
Rating: 4.60

4.6 Rating 11,753 Reviews

76 %

of reviewers recommend Suntransfers.com

Company Reviews

Metrics

Info

4.6

Based on 11,753 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Suntransfers.com:

Founded in 2008, Suntransfers.com has swiftly grown to become Europe's favourite private airport transfer company. We now provide an unrivalled choice of services and destinations ranging from VIP city transfers to low cost holiday taxis operated from more than 500 airports and travel gateways worldwide.

Millions of customers will experience our great value service this year and their complete satisfaction remains our highest priority. Much of our success over the years has been down to having a great team who are dedicated to providing our customers with great value airport transfers combined with unbeatable customer service.

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Suntransfers.com 5 star review on 31st October 2016

Mrs Vicki Currie

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They promise meet & great and fast service. What a joke. 4 adults and 5 children waited 1,5 hours in Barcelona airport. This is the first time in my life our transfer didn’t work out. Nice driver ans low price, but I rather pay double next time to leave right away.”

Helpful Report

Posted 1 year ago

“We had a very good experience using sun transfers, we used them for Menorca. The driver was waiting for us when we arrived with my name on a bit of paper and he was so helpful taking my bags off me and taking them to our mini bus, he had a lovely posh mini bus. When we arrived at the villa (we was early) he spoke to the cleaners to see if we could leave our bags there and we was able too. I had to change our pick up point which was easy to do, I did this a couple of days before departure. On departure day we had the same driver and the posh mini bus which was nice. We had a lovely experience using this service and will be using it again. I would like to thank our driver for a great service 😊 (I think his name was Miguel)”

Helpful Report

Posted 1 year ago

“Absolute joke - waited at the airport for an hour - nobody would answer the phone to then be told at 11.45pm that the taxi wasn’t coming ! Small child no way of getting to the hotel £126 !!! No apology no refund so far !!! DO NOT BOOK THESE CLOWNS”

Helpful Report

Posted 1 year ago

“Always on time, taxi is never anything but immaculate and drivers are extremely helpful. Only transfer I would use as they are extremely reliable, easy to book and communication is excellent.”

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Posted 1 year ago

“We booked a return transfer from faro Airport...on arrival our driver was an hour late..After numerous phone calls he arrives...('not good when you have 3 children in your group..one of who is autistic..)then he decides to stop at a garage and charge his phone leaving us in a vehicle in 30 degrees heat...for 15 mins..on our departure our pick up was on time but the vehicle was on its last legs and I reckon we would have been quicker walking...I would avoid this company as there is much better transfer companys in albufeira.AVOID”

Helpful Report

Posted 1 year ago

“A fqir price and nearly half the price of any competitors I checked. On making an error whilst booking, the customer service team rectified quickly with one phone call and were very polite and nice to deal with.”

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Posted 1 year ago

“I booked a return transfer from Girona Barcelona Airport. Supposed to meet us in the arrival hall , no sign of them , after 20 mins asked the lady in the arrivals hall , who worked for the Airport and she said , we have so much complaints from this company . I phoned them , they said they would find out and call me back in 5 mins, no one phone call back, after another 30 mins. Call again , same thing that they would call back, No One called back after another 20 mins . At this time there was no one left at the airport. I call back again , same thing , she said that she would definitely call back in 5 mins . In the meantime a taxi pulled up ( this was 1.40 mins after we arrived in the hall. we all grabbed the taxi. When we were in the taxi she did call back and said (20 mins later ) taxi on the way. I explained that we were canceling the transfers and she said she would arrange a full refund. What a nightmare getting my refund back , it was if we had done something wrong not them. I honestly can't understand the good reviews this company receive, they are so dishonest.”

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Posted 1 year ago

“Wonderful service, very nice and polite driver, clean and comfortable car, reasonable price. It's the second time I use suntransfers and I already ordered for my next.”

Helpful Report

Posted 1 year ago

“Disgrace the way we were treated as a family. After prepaying them.. and then received a call to cancel and told get a taxi. Costing €350”

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Posted 1 year ago

“Booked return transfers from Verona airport to accommodation in Lake Garda. Both drivers were punctual courteous and cars were comfortable. Highly recommended”

Helpful Report

Posted 1 year ago

“We purchased a transfer for 2 people from the Barcelona Airport to our hotel. Paid for the transfer using a Citibank Master Card. Have verified payment was made in writing by our credit card company. Suntransfers says they have not received payment and has not provided our verification. After 4 conversations over 4 weeks thru chat with Suntransfers and sending written verification from our bank that payment was made, they still deny that payment was made. We have asked our CC company to retract the payment made and we will obtain travel assistance from another provider.”

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Posted 1 year ago

“Una porquería de empresa. Nos dejaron tirados , previo pago no reembolsable con tarjeta de crédito, en el aeropuerto de Miami. Había mucha cola en migraciones y no nos esperaron . " Tomen un taxi. No esperamos más " . No estuvieron ni una hora !! Unos sinvergüenzas!”

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Posted 1 year ago

“We booked this taxi service through our holiday company for our stay in Argeles, France. Our plane was delayed by just over an hour. When we finally landed at Perpignan Airport, cleared customs and got our suitcases we went into the arrivals hall and there waiting was our driver with a very clear board showing our name. He was very polite and extremely helpful, he wouldn't let me or my husband wheel our suitcases or carry our cabin bags, he took them and loaded into boot of the taxi. A week later we were collected by this same company who picked us up on time. Once again driver was polite, helpful and very courteous. Could not fault this company at all. We were very happy with both service from and to the airport.”

Helpful Report

Posted 1 year ago

“Do not use this company in the Algarve area. We had the most distressing time with them: we'd paid, checked the night before, but no sign of the transfer to take us to the airport in the morning. 20 minutes late, we called the rep on the phone said she'd call us straight back - but didn't. Another 20 minutes later, we were still holding on the phone for 10 minutes to get through, and when we did were told, eventually, 'get our own taxi'. The rep on the phone then outright lied to us, saying their service had been there on time, a lie they have since retracted. They've offered no compensation, nor any reason for their appalling service. We did make our flight - with literally minutes to spare thanks to a local cab firm who dropped everything to help us.”

Helpful Report

Posted 1 year ago

“Paphos airport experience not good, told to locate Amber Voyage desk outside terminal. But it's not there it is a small desk inside. Driver eventually arrived 25 minutes later, we would have been quicker by TUI coach.”

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Posted 1 year ago

“Experiência excelente a todos os níveis. Sempre com acompanhamento por whatsup e sempre a tempo e horas. Muito obrigado pelo excelente serviço. TR From Portugal”

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Posted 1 year ago

“We travelled from Istanbul to Izmir and arranged a transfer with Suntransfers from the airport to Kusadasi. The vehicle sent was small and both my wife and myself had very little leg room. It was a hot day and the driver drove at speed with the front windows open. He stopped and visited a store, leaving the engine running, and to his credit he bought us both a bottle of chilled water. He also had a drink which looked very much like beer As we approached our resort the vehicle started to struggle and lose power and the last 10-15 minutes of the transfer were extremely worrying We asked Suntransfers to send a different vehicle for the return journey. However, the same driver and vehicle turned up. By this stage it was impossible for us to arrange a different transfer to the airport, and we endured yet another cramped journey at break neck speeds in poor weather conditions All in all after probably 10 years of using this firm as our go to airport transfer company we have decided to look elsewhere from now on”

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Posted 1 year ago

“Avoid at all cost! Our transfer from the airport was cancelled without notice and without compensation apart from a pathetic 10% discount voucher off our next booking. The refund they gave was less than 50% of what we had paid so they effectively massively increased the cost of our return. Tried to cancel our return as zero confidence that they will arrive but can't do this online.”

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Posted 1 year ago

“Have used Sun Transfers before and always been very happy except unfortunately on this occasion. The pick up at the airport went well but on arrival at our destination of Nydri the driver dropped us off at the top of a narrow road and said that our hotel was further down - accept it wasn't!! So we had to ask around and discovered that it was down another narrow road over 200 metres away. So in the heat of mid afternoon we had to walk with 4 suitcases. We appreciate that some roads are narrow for cars, but at least get the correct one! The pick up to the airport went well with the car arriving at our hotel without any problem.”

Helpful Report

Posted 1 year ago

“Flight is 18:45 and the transfer is 35-40 minutes yet the pick up was scheduled for 14:00. Not my idea of a holiday.”

Helpful Report

Posted 1 year ago

Suntransfers.com is rated 4.6 based on 11,753 reviews