Suntransfers.com Reviews

Name: Suntransfers.com
Rating: 4.60

4.6 Rating 11,752 Reviews

76 %

of reviewers recommend Suntransfers.com

Company Reviews

Metrics

Info

4.6

Based on 11,752 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Suntransfers.com:

Founded in 2008, Suntransfers.com has swiftly grown to become Europe's favourite private airport transfer company. We now provide an unrivalled choice of services and destinations ranging from VIP city transfers to low cost holiday taxis operated from more than 500 airports and travel gateways worldwide.

Millions of customers will experience our great value service this year and their complete satisfaction remains our highest priority. Much of our success over the years has been down to having a great team who are dedicated to providing our customers with great value airport transfers combined with unbeatable customer service.

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Suntransfers.com 5 star review on 31st October 2016

Mrs Vicki Currie

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service, great communication and friendly drivers- 5 🌟 service- highly recommended”

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Posted 7 months ago

“No one showed up. Four 80 year old women stranded in Barcelona airport. Refund promised but only partial given.”

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Posted 7 months ago

“Very professional from start to finish. Would highly recommend. We had to book last minute and they were brilliant The driver who met us was brilliant, the car wonderful and transfer very smooth which was what we needed at the end of a long day. Booking process was easy and confirm came through as promised and very quickly.”

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Posted 7 months ago

“I can only echo the majority of reviews below DO NOT USE THIS COMPANY. They advertise clean professional cars &staff then send the opposite, it took me 3 call and over an hour to get my party of 8 collected at bar every airport, the van that finally turned up would not pass MOT in the UK. The return journey never happened I waited until booked collection time no show so I called them and was told there would be no transport coming for us note I called them not the other way, this left me to get 8 people including two young children to the airport and severely risked us missing flight, extra cost to me €135 Suntransfers have offered me £65 from original bill of £144 so less than 50% of what I paid them no account taken for first journey issues and complete no show for return journey, never mind my extra costs. I did write to them to ask for improved refund but no reply hence this message. DO NOT USE THIS COMPANY”

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Posted 7 months ago

“DO NOT USE THIS COMPANY. My family of 5 including a 1 year old with buggy were called at 12:25 that our driver would not be coming to collect us at 12:30 to bring us to faro from lagos. Its a 1 hour drive. The company did not offer to help find another driver or company to help us. They basically said we were on own. All they could do is offer a refund. We managed to get a cab by ourselves but it took a bit of convincing to get the driver to take us as we had 2 large suitcases, 3 carry on suitcases, a buggy and there was five of us. I'm writing this while on way to the airport. Fingers crossed we make our flight. Had we been given adequate notice I would have been able to arrange a transfer with another company that we used to go to zoomarine during our stay. We called them up but their closest driver was 20 mins away. Airport is 1 hour drive so didn't want to wait. Do not use this company for anything.”

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Posted 7 months ago

“Don’t bother if you’re in Malta. Booked a so called Premium transfer from the airport to St Julian’s bay. Picked up by young woman driving a small hatchback, no help with luggage and she kept radio blaring during journey. It’s obvious the company gets an Uber type driver in to provide the pickup Would not recommend, you might as well get a taxi from the rank which are cheaper and plentiful - nothing premium about this service ! Date of experience: 26 April 2024”

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Posted 7 months ago

“Title: Unreliable Airport Pickup and Unannounced Cancellation Rating: ★☆☆☆☆ I recently booked an airport pickup service that turned out to be a highly disappointing and stressful experience. Not only did the driver fail to show up on time, but the service was ultimately canceled without any prior notification, leaving me stranded at the airport. After waiting for an extended period, I contacted the company to inquire about the status of my ride. To my dismay, I was told that my booking had been canceled. There was no prior communication regarding the cancellation, and the lack of transparency was both unprofessional and frustrating. The company offered no immediate alternative solutions or compensation for the inconvenience caused. I had to quickly find another means of transportation on my own, which resulted in further delays and unexpected costs. The entire experience was disorganized and left me feeling let down. The company's failure to communicate the cancellation in advance demonstrated a lack of regard for customer satisfaction. I would not recommend this airport pickup service due to its unreliability and poor customer service.”

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Posted 8 months ago

“I put gold protection on it and they are reluctant to refund my money.”

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Posted 8 months ago

“Worst experience ever they left us stranded at the airport stating that the driver was waiting and left because couldn’t contact me. I made my reservation for 3 pm for us to have plenty of time to do customs and luggage. Call them at 2:20 pm to let them know we’re ready and they said the driver left and couldn’t come back. They will take your money and give all the excuses. My group of 19 people ended taking a taxi to our hotel.”

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Posted 8 months ago

“Driver arrived early, contacted me to confirm where he was waiting. Very polite and friendly. Would highly recommend.”

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Posted 8 months ago

“Never ever suntransfer again! We were six persons, inclusive two children, standing in heavy rain 04.00 in the morning in Barcelona last monday. No transfer arrived! After 30 minutes we had contact with a "person" in a chat. No replay on telephone! No explaination, no excuce! No transfer were sent, they only ask us to take a taxi. After a couple of days they only sent the money back, nothing more! A scandal. !!!!! For your info were two taxis to the airport almost the same as the transfer. My advice is - take a taxi next time!”

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Posted 8 months ago

“I made a booking a month ahead of time for airport pick up, but never received an email confirmation. The booking was made for The wrong date, but Suntransfers “could not locate” My booking to make changes or cancel. I received a text from the driver and told him that was the wrong date, to not pick us up then, And told him to contact some transfers since they obviously did have my booking. Long story short, I do not have a ride for the correct date nor did I receive a refund for the incorrect date. Will not book again for our actual trip.”

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Posted 8 months ago

“Very good Transfer in Barcelona from the Airport to the Hotel and back to the Airport. We will Book this Service definitely again for our next Trip. Driver were very kind and Professional. A clear reommendation.”

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Posted 8 months ago

“We were left stranded, stresses & anxious after our return transfere never showed. There was a red flag when the driver couldn't find the very well established & known hotel on the original drop off. Seems he couldn't be bothered to try & find it again for the collect. We had to use an emergency taxi service to get us to the airport which in reality was very reasonably priced given the circumstances but Sun Transfers refuses to refund the difference in cost despite clearly been in breach of contract. The company has proved itself to be uncaring & unethical when it really comes down to it. The way to judge any company is when things go wrong. How do they deal with it. Sun Transferes don't deal with it well & don't seem to take their responsibilities seriously.”

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Posted 8 months ago

“Be aware that if you dare to late a bit, even you can chat with the driver, they won't wait for you :(”

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Posted 8 months ago

“Booked airport transfer in Tenerife. Return transfer never showed up and we had to search for a taxi last minute, risking to miss a flight home. They also overcharge a lot- we paid 150 euro return while taxi charges approximately 37 euro one way for same trip. Avoid!”

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Posted 8 months ago

“I booked a transfer and payed for it online it was a late night flight arriving 12.25 it was delayed by 2 hours the office was closed no direction given had to queue for taxi the hotel tried to contact sun transfers this was impossible do not use this company it’s all about image no customer service”

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Posted 8 months ago

“Customer service and delivery”

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Posted 8 months ago

“My experience with Suntransfers was incredibly disappointing. I had booked a shuttle for myself and a friend who was arriving in Bali. Unfortunately, my flight got canceled and pushed back, but my friend's flight was still on schedule. I made sure to communicate all the necessary details and even coordinated with their Baliku drivers in Bali through WhatsApp. However, despite our efforts, the service fell short of expectations. The driver, instead of waiting for my friend who experienced significant delays at the visa on arrival line, decided to cancel the trip prematurely. Suntransfers claimed they waited for a little over 3 hours, but my friend was in contact with the drivers after only 2 and a half hours. Despite the supposed cancellation, the driver still picked up my friend. However, they refused to drive her to the location we had already paid for, citing it was "too dark and too late." They offered to credit the cost towards another tour drive with them scheduled for the next day, but that trip was already paid for via Suntransfers. When I reached out to Suntransfers requesting a refund due to services not rendered, they refused to accommodate. This led to my friend missing her accommodation, causing unnecessary stress and financial loss. Despite our attempts to resolve the issue with Suntransfers, their response lacked empathy and failed to address the core concerns. Overall, I cannot recommend Suntransfers based on this frustrating experience.”

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Posted 9 months ago

“It was the best choice. We were a 6 members family,with two litle childs. We arrive late at night and leave too early. We loved the experience.”

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Posted 9 months ago

Suntransfers.com is rated 4.6 based on 11,752 reviews