Suntransfers.com Reviews

Name: Suntransfers.com
Rating: 4.60

4.6 Rating 11,753 Reviews

76 %

of reviewers recommend Suntransfers.com

Company Reviews

Metrics

Info

4.6

Based on 11,753 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Suntransfers.com:

Founded in 2008, Suntransfers.com has swiftly grown to become Europe's favourite private airport transfer company. We now provide an unrivalled choice of services and destinations ranging from VIP city transfers to low cost holiday taxis operated from more than 500 airports and travel gateways worldwide.

Millions of customers will experience our great value service this year and their complete satisfaction remains our highest priority. Much of our success over the years has been down to having a great team who are dedicated to providing our customers with great value airport transfers combined with unbeatable customer service.

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Suntransfers.com 5 star review on 31st October 2016

Mrs Vicki Currie

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Empresa desonesta! Estou até hoje esperando no aeroporto! Não apareceram! Segundo os transfer locais são acostumados a fazer isso! O número do telefone deles nem é de Cancún!”

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Posted 1 year ago

“TERRIBLE SERVICE , Second year running been let down by them , was supposed to be picked up 25th July 23 at 5.20am when no show contacted office who advised would contact driver, still no show 20 minutes later contacted again , advised to get a cab to airport, we had no taxi numbers , didn’t think we would need them as booked transfers , luckily we know faro centre well , walked to marina and thankfully got taxi there”

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Posted 1 year ago

“Horrible people to deal with. Stay away. Leave you stranded late at night in the dark with your young wife and young family. They don’t care.”

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Posted 1 year ago

“Top class service, have used a couple of times now”

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Posted 1 year ago

“If I could give zero stars I would. My family of six have just returned from Cancun. I booked a transfer from the airport to the hotel and a return transfer back to the hotel. Neither of the drivers turned up. We waited 90 minutes when we arrived and eventually had to get an expensive taxi bus. On the way back we nearly missed our flight because we had to wait for two taxis. There are many options out there - do not book Suntransfers.”

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Posted 1 year ago

“Absolutely the worst company that I have used for transfers. They had not arrived 40 minutes after the pick up time for the airport. I messaged them numerous times and called 10 times. Eventually they replied to say that the driver had gone to the wrong hotel wven though the full address was on the pick up sheet and they had dropped us off the week before. Eventually the driver turned up an hour late. We had paid for a premium mini coach for 10 people and 16 cases. It arrived with 9 seats and barely enough room for 10 cases. We had to get a taxi for 2 of the party and 6 cases. They ignored my complaints. Its disgusting. To top it all they dropped us at the wrong terminal so we had to get more taxis to the correct terminal. Absolutely awful service and dangerous driver.”

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Posted 1 year ago

“Fantastische service!! Propere auto’s, correcte autozitjes voor onze drie kinderen, vriendelijke en behulpzame chauffeurs. Op de terugrit naar de luchthaven vergat onze peuter haar knuffeltje. Binnen het uur reactie op mijn whatsappberichtje en 5 dagen later werd de knuffel met de post bezorgd. Zeer tevreden over deze diensten! Wij reisden met taxi Alex uit L’Estartit”

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Posted 1 year ago

“We booked this taxi weeks ago from Schipol airport to our destination and our pick up wasn’t at the departure gate as specified. We rang x 3 times and spoke with different staff members until we got the drivers number. He was over 30 minutes late. Our return transfer to the airport never arrived!!! We rang multiple times and was told they would call back!! They didn’t! They then said they couldn’t get in touch with driver and it wasn’t their fault! We had paid in FULL for this ‘service’ we then had to make our own way to airport (8 people one adult with additional needs) it was stressful and we found the CS in Sun transfer to be LESS then helpful . It was a disgrace. I wouldn’t recommend them to anyone ! They kept saying the driver was 20 minutes away when we eventually got through , we didn’t believe this . And we managed )with the kind help from other travellers ) to get to the airport just in time. Do not use this company.”

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Posted 1 year ago

“Shocking service. If I could give zero rating I would. We booked a return transfer from Duinrell to the airport and the driver did not show up. Sun Transfers could not get in touch with the driver so td us to book another cab. There is no taxi company in Dunrell or locally. Would not recommend this company and will never use them again.”

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Posted 1 year ago

“Não peguem essa empresa falcatrua! Não apareceram para me pegar no aeroporto de Cancún!”

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Posted 1 year ago

“V.good experience”

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Posted 1 year ago

“Excellent service, very efficient, highly recommended.”

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Posted 1 year ago

“I have used suntransfers on a few occasions in France and most recently in Kos after itnwas recommended to me by a friend. The service was excellent with all drivers being punctual and courteous, with clean, comfortable, spacious vehicles and always good value for money.”

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Posted 1 year ago

“For travelers outside the European time zones, Suntransfers is a not a good choice for transfer service. Their free cancelation policy of 48-hours prior is really misleading. If an airline cancels it flight last minute and you have to reschedule pick-up - Suntransfer considers it a cancelation/rebooking. So you not only lose your original payment, but have to pay more to reschedule for new date & time. I am Chicago-based travel consultant and I booked suntransfer service for London Heathrow for Sunday morning. Client's flight departure from Newark was on Saturday. Due to weather problems, United Airlines rescheduled client's flight to depart on Sunday, arrive on Monday in Heathrow. When client tried to reschedule with Suntransfer for Monday pick-up, she was told that it was not possible because the assigned driver is not available for the new date & time. This doesn't make sense. I thought I reserved and paid for a transfer nor a specific driver. What would Suntransfer do if the driver is unable to perform the pick-up as originally booked? So now the client is left with having to book a new transfer for 100euros and lose the 100euros already paid.”

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Posted 1 year ago

“Driver failed to arrive for two trips. Do not book with this company!”

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Posted 1 year ago

“I found suntransers absolutely brilliant. Very comfortable cars and very nice professional staff. Easy to find they stood waiting with our name, very friendly and a great price. Staff recommended some good spots for us to visit on our holiday too. The website was easy to use too.”

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Posted 1 year ago

“We booked and PAID FOR the meet and greet service. This did not happen (once again) and we were left wandering around the airport looking for assistance. When we eventually did find the desk (which was under a totally different name) the young girl on the desk was incredibly rude and obnoxious. There's plenty other of very unhappy Suntransfers customers ~ DO NOT USE SUNTRANSFERS.”

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Posted 1 year ago

“I use Suntransfers exclusively in Türkiye as the airport we fly in and out of is in Antalya which is 2 hours from Alanya. I have never had an issue with the drivers or vehicles. They have always been on time and courteous. I like being able to book online and pay in advance. That way, there is no "misunderstanding" regarding cost, as can be the case with taxi service.”

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Posted 1 year ago

“Went away with party of 8, transfers going was fantastic but the return was well No Appearance. Booking was for 2.05pm on the 2nd July and the hotel was on a one way street. 8 pair of eye waiting at least an hour prior to pickup outside hotel and in reception. By 2.10pm there was no show so we tried every option to contact then with no avail. 2.26pm we got a email stating with us not been at hotel our booking was cancelled with no refund but said we'd be better getting the refund from our own insurance. Luckily for us the receptionist at our hotel was fantastic and managed to get us 2 more taxi's, which at first she said would be difficult been in Tossa de mar. Fortunately we made our flights but we will not be using these again as the 2 taxi's cost an extra 80 euros each totaling 160 euros which I will be pursuing to get back Reference. SUNTR_NB4016”

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Posted 1 year ago

“Absolutely do not use. Didn’t provide services paid for in advance, Left us high and dry getting to the airport. Transfer to airport didn’t arrive. After waiting 10 minutes from the confirmed pickup time we called and were informed there had been an “administrative error” and no car was coming and to find another way to the airport. Here are the facts of what happened. June 26th booked online and paid for transfer from our accommodation in Palermo to the airport on June 30th (5 days ahead). Received confirmation email of booking one hour after payment. Day before received SMS confirmation of transfer and all details (note this was an extra €1.50). Pickup time was booked for 7:45am. By 7:55am no car had arrived so called the number on confirmation email. They picked up the phone quickly and said they would check. Six minutes later they called back and said there had been an “administrative error” and no car was coming. Advised us book a taxi and if it was more expensive they would pay the difference and what we had already paid would be refunded. They didn’t offer to fix the problem or try and find another car at the very last minute. A totally unacceptable outcome when you’re paying for a private transfer ahead of time, especially going to an airport.”

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Posted 1 year ago

Suntransfers.com is rated 4.6 based on 11,753 reviews