Suntransfers.com Reviews

Name: Suntransfers.com
Rating: 4.60

4.6 Rating 11,764 Reviews

76 %

of reviewers recommend Suntransfers.com

Company Reviews

Metrics

Info

4.6

Based on 11,764 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Suntransfers.com:

Founded in 2008, Suntransfers.com has swiftly grown to become Europe's favourite private airport transfer company. We now provide an unrivalled choice of services and destinations ranging from VIP city transfers to low cost holiday taxis operated from more than 500 airports and travel gateways worldwide.

Millions of customers will experience our great value service this year and their complete satisfaction remains our highest priority. Much of our success over the years has been down to having a great team who are dedicated to providing our customers with great value airport transfers combined with unbeatable customer service.

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Suntransfers.com 5 star review on 31st October 2016

Mrs Vicki Currie

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sajnos csalódott vagyok. A kifizetett transzver nem jott értünk , éjjel a liszaboni repülőtéren kellett újabb buszt keresnünk ...9 ember hoppon maradt.”

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Posted 1 year ago

“We were emailed at 21.41 yesterday to say our transfer from Lisbon cruise port to the airport was cancelled. It was due to pick us up at 09.55 this morning. Luckily the taxi rank outside of the cruise terminal had one taxi that was able to take us. Extremely disappointed.”

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Posted 1 year ago

“My expetience with Suntransfer is more than excellent. Everything in time wirh polite and amazing driver in Naples. I had very difficult situation at the beggining of my vacation and Suntransfer driver saved my vacation. I forgot my backpack in taxi with all documents and all cash that I had with me for vacation..i contacted Emergency center by phone and in one hour I had everything as I left . He brought everything in front of my hotel. Everything free of charge. I am more than satisfied. This is my transfer choice forever.”

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Posted 1 year ago

“A éviter à tout prix A éviter à tout prix. Après avoir payé une réservation de bus 14 places, notre contrat a été modifié le soir avant notre départ sans nous laisser le choix. Notre bus 14 places est devenu un fourgon 7 places sans climatisation. Nous avons donc dû laisser la moitié de notre matériel en Espagne! Une horreur cette entreprise. Date of experience: August 01, 2023”

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Posted 1 year ago

“All costs should be calculated during the reservation and payment process. They called me a few days later asking for extra money for children's seats. They knew that I was travelling with children (and knew their ages), so if child seats were obligatory, they shouldn't let me finish the reservation without adding these. I found it a try to charge an extra fee and cancelled the whole reservation. If you don't like to be surprised in such a way, I don't recommend them.”

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Posted 1 year ago

“I used Suntransfers for a recent holiday to Turkey for myself and my family. It was very easy to book online. They sent a text message the day before both of our flights to confirm pick up times. Our flight was late arriving in Turkey and we also had to wait about 45mins for our luggage. They did contact me to make sure we where ok, which I replied that we where waiting for luggage which wasn't an issue. I would highly recommend this company and will be using again for our next holiday.”

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Posted 1 year ago

“###DO NOT USE UNDER ANY CIRCUMSTANCES### Appalling service. Like many on this site we used them and were let-down by them not turning up for return journey to airport from Albufeira to Faro. Called number on paperwork various times for it to just ring out. Had to book a taxi and nearly missed flight. Emailed company on return and got one wholly unsatisfactory reply. ABSOLUTE RUBBISH SERVICE!”

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Posted 1 year ago

“Horrible service from this company… we’re a young family who were just left without a taxi before our flight with no warning. Stay away.”

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Posted 1 year ago

“Hi! I've used your services for years but had an extremly poor experience in Sorrento this year which left us stranded & almost missed our return flight home. The amount refunded did NOT cover the cost or anxiety caused by a poor process! Also the premium rate paid service was not the car sent on the first leg of the journey Then gave you a 2nd chance on keeping a booking to Vienna & then had an Uber! Extremely disappointed!”

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Posted 1 year ago

“Absolutely disgusted with this company taxi for 7 no show rang company 10 mins after no turn up to be told they'd ring back and didn't even bother rang again 15 mins later and told they had a mechanical problem and I could have full refund where do I book a mini bus for 7 at 4 in the morning why did they not let me know beforehand also on arrival to the resort the taxi was an hour late , I have used this company many times but it has seriously gone down hill”

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Posted 1 year ago

“Servicio horrible, la hora de recogida ha sido 5 h del vuelo por lo que provocan que pierdas medio día de tu viaje. No lo recomiendo para nada.”

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Posted 1 year ago

“Empresa desonesta! Estou até hoje esperando no aeroporto! Não apareceram! Segundo os transfer locais são acostumados a fazer isso! O número do telefone deles nem é de Cancún!”

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Posted 1 year ago

“TERRIBLE SERVICE , Second year running been let down by them , was supposed to be picked up 25th July 23 at 5.20am when no show contacted office who advised would contact driver, still no show 20 minutes later contacted again , advised to get a cab to airport, we had no taxi numbers , didn’t think we would need them as booked transfers , luckily we know faro centre well , walked to marina and thankfully got taxi there”

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Posted 1 year ago

“Horrible people to deal with. Stay away. Leave you stranded late at night in the dark with your young wife and young family. They don’t care.”

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Posted 1 year ago

“Top class service, have used a couple of times now”

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Posted 1 year ago

“If I could give zero stars I would. My family of six have just returned from Cancun. I booked a transfer from the airport to the hotel and a return transfer back to the hotel. Neither of the drivers turned up. We waited 90 minutes when we arrived and eventually had to get an expensive taxi bus. On the way back we nearly missed our flight because we had to wait for two taxis. There are many options out there - do not book Suntransfers.”

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Posted 1 year ago

“Absolutely the worst company that I have used for transfers. They had not arrived 40 minutes after the pick up time for the airport. I messaged them numerous times and called 10 times. Eventually they replied to say that the driver had gone to the wrong hotel wven though the full address was on the pick up sheet and they had dropped us off the week before. Eventually the driver turned up an hour late. We had paid for a premium mini coach for 10 people and 16 cases. It arrived with 9 seats and barely enough room for 10 cases. We had to get a taxi for 2 of the party and 6 cases. They ignored my complaints. Its disgusting. To top it all they dropped us at the wrong terminal so we had to get more taxis to the correct terminal. Absolutely awful service and dangerous driver.”

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Posted 1 year ago

“Fantastische service!! Propere auto’s, correcte autozitjes voor onze drie kinderen, vriendelijke en behulpzame chauffeurs. Op de terugrit naar de luchthaven vergat onze peuter haar knuffeltje. Binnen het uur reactie op mijn whatsappberichtje en 5 dagen later werd de knuffel met de post bezorgd. Zeer tevreden over deze diensten! Wij reisden met taxi Alex uit L’Estartit”

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Posted 1 year ago

“We booked this taxi weeks ago from Schipol airport to our destination and our pick up wasn’t at the departure gate as specified. We rang x 3 times and spoke with different staff members until we got the drivers number. He was over 30 minutes late. Our return transfer to the airport never arrived!!! We rang multiple times and was told they would call back!! They didn’t! They then said they couldn’t get in touch with driver and it wasn’t their fault! We had paid in FULL for this ‘service’ we then had to make our own way to airport (8 people one adult with additional needs) it was stressful and we found the CS in Sun transfer to be LESS then helpful . It was a disgrace. I wouldn’t recommend them to anyone ! They kept saying the driver was 20 minutes away when we eventually got through , we didn’t believe this . And we managed )with the kind help from other travellers ) to get to the airport just in time. Do not use this company.”

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Posted 1 year ago

“Shocking service. If I could give zero rating I would. We booked a return transfer from Duinrell to the airport and the driver did not show up. Sun Transfers could not get in touch with the driver so td us to book another cab. There is no taxi company in Dunrell or locally. Would not recommend this company and will never use them again.”

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Posted 1 year ago

Suntransfers.com is rated 4.6 based on 11,764 reviews