Sunlounger Travel Reviews

Name: Sunlounger Travel
Address: 11 Arthur Business Park, Thorby Avenue, March, Cambridgeshire
Rating: 4.97

5.0 Rating 1,581 Reviews

100 %

of reviewers recommend Sunlounger Travel

Company Reviews

Metrics

5.0

Based on 1,581 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
On-time Delivery	99%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Sunlounger Travel 5 star review on 22nd February 2025

Joanne

Sunlounger Travel 5 star review on 15th January 2025

Ian

Sunlounger Travel 5 star review on 5th January 2025

Paula

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpful - waited a bit longer to finalise everything , but I think that was the fault of third party involvement no sunlounger”

Helpful Report

(Central Milton Keynes) - Posted 1 month ago

“Your email system wasn't working very well and even though I replied I never had a response. So I had to chase up the enquiry, it would have been good practice to following up on your behalf knowing you have a glitch! Secondly, the 2nd person I was in touch with, when I said I would make the payment later that day or next day. Told me the office times, but never mentioned they were away or on annual leave next day. I just feel customer service could be improved! The content of what you eventually provided was fine. However the initial enquiry brief had to tweaked as I asked for dates outside of Easter school holidays and was only given holiday dates. I commuicated via telephone and email.”

Helpful Report

(King's Lynn) - Posted 5 months ago

Thank you for your review; we truly value your feedback. We were unaware that the issue had affected multiple customers, and while we make it a priority to follow up regularly with our clients, it’s possible that in this case, the timing fell within our usual 3-day turnaround. This timeframe is designed to give our clients the space to consider their options without feeling pressured. However, we will certainly take your suggestion on board and explore the possibility of reaching out sooner in the future. Regarding your concern about the second member of staff, I would like to clarify that as a unified team, we assist one another’s clients to ensure that care is provided around the clock, rather than being dependent on the availability of a specific consultant. We apologise if this gave the impression of a lapse in service, as it is our goal to provide seamless support at all times. Lastly, I’m sorry to hear there was some confusion regarding the dates. But I’m glad I was able to assist and secure your booking on behalf of my colleague. Thank you again for bringing this to our attention, and please don’t hesitate to reach out if you have any further concerns.

Posted 5 months ago

“Rep was very helpful could not do enough for me, but having travelled frequently to Hamburg to visit family. Finding exspensive. regarding 2X i think she should be upgraded not down.”

Helpful Report

(King's Lynn) - Posted 9 months ago

I'm very pleased to hear you found the our team member helpful, however I am saddened to hear the costing increase that we unfortunately have no control over has left such a lasting impression. I understand that the query around charging for the assistance has been rectified and this is as always free of charge.

Posted 9 months ago

“We booked a holiday and took ages for someone to respond so had to call up. Luckily the woman on the phone was very helpful!”

Helpful Report

Posted 3 years ago

Hi Kevin, and thank you for both booking with us and your comments, we'll certainly pass them back to the branch. Please accept my apologies for the slight delay in the live chat response this morning, we only open at 9am and I can see that a colleague responded to your message before 10:30, however, I'd like to thank you for the very positive "amazing customer service on the phone" comment you made in the chat, it's much appreciated and I'll feed that back to branch as well.

Posted 3 years ago

Sunlounger Travel is rated 5.0 based on 1,581 reviews