Sunlounger Travel Reviews

Name: Sunlounger Travel
Address: 11 Arthur Business Park, Thorby Avenue, March, Cambridgeshire
Rating: 4.97

5.0 Rating 1,622 Reviews

100 %

of reviewers recommend Sunlounger Travel

Company Reviews

Metrics

5.0

Based on 1,622 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
On-time Delivery	99%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Sunlounger Travel 5 star review on 22nd February 2025

Joanne

Sunlounger Travel 5 star review on 15th January 2025

Ian

Sunlounger Travel 5 star review on 5th January 2025

Paula

Anonymous

Anonymous // 01/01/2019

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“Sophie was very good, and quick at responding to my request. And I booked with her.”

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(Gloucester) - Posted 6 months ago

“Very helpful and friendly service”

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(Gloucester) - Posted 6 months ago

“Customer care was fantastic .”

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(Central Milton Keynes) - Posted 6 months ago

“Very professional and helpful”

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(Gloucester) - Posted 6 months ago

“Kerry is amazing she got me just what I wanted! She deserves a pay rise thanks Kerry! Will always recommend you to every I know your a star 🌟”

Sunlounger Travel 5 star review on 14th October 2024

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(Gloucester) - Posted 6 months ago

“Staff always friendly and welcoming, always book our holidays from the kings Lynn branch”

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(King's Lynn) - Posted 6 months ago

“As soon as we walked in we was welcomed and on couple of occasions we spoke to 3 different people all very well mannered great customer service and extremely helpful :)”

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(King's Lynn) - Posted 6 months ago

“Excellent service from Evelyn Frost, booking our cruise”

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(King's Lynn) - Posted 6 months ago

“This is our 4th booking through Sunlounger. Nothing is ever a problem, the ladies are helpful and knowledgeable, we would recommend over going direct or using other high street stores”

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(King's Lynn) - Posted 6 months ago

“Easy and stress free, everything we wanted and more”

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(Central Milton Keynes) - Posted 6 months ago

“Such good service, will be using you from now on”

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(Wisbech) - Posted 6 months ago

“Excellent”

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(King's Lynn) - Posted 6 months ago

“Very helpfull”

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(Wisbech) - Posted 6 months ago

“We booked our holiday today, fabulous service from Regan and Nikki. Regan came up with some fab recommendations and great prices. I will definitely use Sunlounger for my next holiday😁Thankyou.”

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(Wisbech) - Posted 6 months ago

“We went into the 'shop' and gained the information we required to meet our chosen holiday. We informed the advisor that a telephone call would be made on the Monday when holiday dates had been confoirmed at work. When I made the call to the advisor (who had given me her card) she had all the details of our enquiry, everything was confirmed back to me; the holiday was booked, plane sdeats and our parking. The process was brilliant, very professional, details double checked and easy to manage by telephone. A very good experience from start to finish.”

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(King's Lynn) - Posted 6 months ago

“Great communication and all booked very simply and quickly. Kara was very helpful in sorting everything out.”

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(Gloucester) - Posted 6 months ago

“Your email system wasn't working very well and even though I replied I never had a response. So I had to chase up the enquiry, it would have been good practice to following up on your behalf knowing you have a glitch! Secondly, the 2nd person I was in touch with, when I said I would make the payment later that day or next day. Told me the office times, but never mentioned they were away or on annual leave next day. I just feel customer service could be improved! The content of what you eventually provided was fine. However the initial enquiry brief had to tweaked as I asked for dates outside of Easter school holidays and was only given holiday dates. I commuicated via telephone and email.”

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(King's Lynn) - Posted 6 months ago

Thank you for your review; we truly value your feedback. We were unaware that the issue had affected multiple customers, and while we make it a priority to follow up regularly with our clients, it’s possible that in this case, the timing fell within our usual 3-day turnaround. This timeframe is designed to give our clients the space to consider their options without feeling pressured. However, we will certainly take your suggestion on board and explore the possibility of reaching out sooner in the future. Regarding your concern about the second member of staff, I would like to clarify that as a unified team, we assist one another’s clients to ensure that care is provided around the clock, rather than being dependent on the availability of a specific consultant. We apologise if this gave the impression of a lapse in service, as it is our goal to provide seamless support at all times. Lastly, I’m sorry to hear there was some confusion regarding the dates. But I’m glad I was able to assist and secure your booking on behalf of my colleague. Thank you again for bringing this to our attention, and please don’t hesitate to reach out if you have any further concerns.

Posted 6 months ago

“Always a pleasure to go into the branch. The girls are always very chirpy and helpful.”

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(King's Lynn) - Posted 6 months ago

“Kaylee was wonderful. So helpful, listen to our requirements. Found us a great holiday, made the whole process easy.”

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(Central Milton Keynes) - Posted 6 months ago

“Wonderful service over the phone, beat my online quote without a quibble, lovely friendly voice on the other end. Happy customer 😀”

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(Gloucester) - Posted 6 months ago

Sunlounger Travel is rated 5.0 based on 1,622 reviews