So Simply Robell Reviews

Name: So Simply Robell
Address: The Granary, Hinton Business Park, Tarrant Hinton, Dorset
Rating: 4.85

4.9 Rating 15,256 Reviews

97 %

of reviewers recommend So Simply Robell

4.9

Based on 15,256 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About So Simply Robell :

Welcome to So Simply Robell

The Premier Online Robell Trousers & Jeans Store

The Largest Range Online of Robell Trousers and Jeans in Euope

Marie, Bella, Rose, Nena, Lena, Elena, Jacklyn, Star, Sonja & Ltd Editions

Summer & Winter Collections Always Available
An Online Store showcasing the German Trouser Company Robell.

Visit Website

Phone:

01258 446464

Email:

info@simplyrobell.com

Location:

The Granary, Hinton Business Park,
Tarrant Hinton
Dorset
DT11 8JF

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So Simply Robell 5 star review on 19th August 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Having ordered two different pairs of Bella trousers in size 10, I am disappointed to find that the waist on one pair measures 76cm while the waist on the other pair measures 73cm. The fit of the larger waist pair is generally bigger throughout the leg too. This means I have to return the larger pair at my own cost, which puts me off ordering Robell trousers online in the future when the sizing is so unreliable.”

Helpful Report

“Following a rcent order I needed to return items due to sizing issues, I was extremely disappointed to find that I was expected to pay for return postage. I won't be ordering from So Simply Robell in future.”

Helpful Report

“I have been a Robell customer since I retired 8 years ago buying direct from Simply Robell and a local shop. I have been very pleased with all my past purchases and recommended Robell to friends who have purchased many pairs. I returned my recent purchase of Bella cord trousers as the quality was vastly different from the pairs I already have. The cord was very thin and the trousers looked as if they had iron marks on them. The cord was inconsistent. Very disappointing.”

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“I purchased size 16 which is far too big for me … the pants is nice but I had to pay €16 custom duty .. if I had known sizing I could have ordered size 14”

Helpful Report

“Really sorry to post a bad review. Firstly I bought Marie winter-weight and they shrank on the first time of washing - which was carefully done and according to instructions. Foolishly I decided to buy more this winter, Rose winter weight, and again they have shrunk on the first wash. The whole trouser is a size smaller and the elastic waistband has shrunk too. The black ones are worst, I had to cut the elastic to get them to fit at all and they are still uncomfortably tight. Navy ones slightly better but still too tight in the leg, the length and the waist.”

Helpful Report

“Extremely disappointed. When washed for the first time, following the instructions, they have shrank. When contacting customer service to complain was told it was my fault. Very expensive, after one wash I am unable to wear these trousers. Very dissatisfied at response and after sales service.”

Helpful Report

“The Zoll Tax was 62,79 € !!!!!!!!!!!!!!! it is not good”

Helpful Report

“I have still not received my order”

Helpful Report

“I’m very disappointed but my order hasn’t arrived yet despite you despatching it almost a week ago.”

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“Wrong size sent for one item”

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“After months of delay, SimplyRobell eventually sent trousers by UPS. However SimplyRobell made an error on shipment documents so I received an invoice from UPS for taxes in excess of the price of the trousers. UPS need corrected documents from SimplyRobell before they will correct the situation. SimplyRobell has not supplied them and is no longer responding to my emails or the request from UPS. Meanwhile I’m getting penalty notices from UPS. I will never buy from SimplyRobell again. Nice clothes but really bad customer service.”

Helpful Report

“I ordered the same jeans in the same colour and it's like a different trouser. It's almost black not navy and the quality is extremely poor. I have several pairs of your Bella jeans so it's sad to see them changing”

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“I live in mainland Europe and was so disappointed that I had to pay €39 on delivery for custom duties. This is not mentioned on your site so I thought you had a European branch to cater for non UK orders”

Helpful Report

“Item ordered on 12 April and apparently dispatched on 13 April. Still haven't received it but I see you debited my credit card on 22 April. Have phoned twice but no one willing to help me until 21 working days have elapsed. I am very dissatisfied with the non-existent service so far and annoyed that I am being asked to review an item paid for but not yet received.”

Helpful Report

“Very disappointed with the fit, very baggy and fabric felt cheap.”

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“Had an issue not getting my parcel, emailed 3 times and had no response after 2 international phone calls as im living outside the uk I finally got a promise of a refund as my parcel was returned by royal mail to the company, my refund was not for the full amount so again I had to contact the company and they agreed to refund the full amount, as yet I have not had my refund as they say it takes up to a week, it is well over a week now and it looks like I will have to pick up the phone to them yet again.”

Helpful Report

“I had high hopes of the Marie fleece lined trousers but the fabric is nasty: looks and feels synthetic and is harsh to the touch despite being stretchy. Delivery was quick and telephone advice service was very charming. The so-called 'short' length is way too long for someone of 5'2". I'm afraid it was back to a well known high street retailer where short and extra short lengths are available at less than half the price and with nicer cut and better fabric. Returns are not free either! Disappointing.”

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“Ordered 5 weeks ago and haven’t received order or a refund. Most disappointed”

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“I have few pairs of Robell trousers but these ones were terrible horrible shiny material. The photos online do not show this they look like normal trousers.”

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“A nice pair of trousers but no pocket anywhere!”

Helpful Report

So Simply Robell is rated 4.9 based on 15,256 reviews