In response to the reviews left on here, Smart Cellular have replied to say please contact our customer service team. However one number does not work, and the other says you are in a queue, followed by a message saying no one is available to take the call and to email. Email says will respond within 2 working days but then no reply received. Please let me know Smart Cellular how you can be contacted in a way that actually works so I can a refund for a phone still not received.
Hi Emily,
We apologize for the difficulties you've faced in reaching our team. We're currently experiencing a high volume of inquiries, but we assure you that we’re working to respond as quickly as possible. Please email us again at sales@smartcellular.co.uk with your order details, and we’ll prioritize your request to resolve the issue promptly.
Best regards,
The Smart Cellular Team
Thank you for taking the time to leave a review regarding your experience with Smart Cellular. We truly appreciate your feedback and apologize for any inconvenience caused by our lack of response.
We understand that not receiving a reply can be extremely frustrating, and we apologize for falling short of your expectations. Rest assured, we take customer satisfaction very seriously, and your feedback will help us improve our services.
We would like to extend our sincerest apologies for any inconvenience caused by the issues you faced with your order. We genuinely value your opinion, and we would greatly appreciate it if you could provide us with more details about your experience. This will enable us to address the specific concerns you raised and make necessary improvements.
Please feel free to share any suggestions or ideas on how we can make things better for you. Your input is invaluable to us, as it helps us enhance our customer experience and deliver the service we strive for.
Thank you once again for reaching out and bringing these issues to our attention. We are committed to rectifying any shortcomings and restoring your faith in our company. Should you have any further concerns or questions, please do not hesitate to contact us.
Best regards,
Smart Cellular Team
Where is my payment for my phone that we sent you 6weeks ago you keep saying we will ring you from your account department but they never ring 4times we have been told this have you totally ripped us off for £200 or will you actually contact us and pay us what you owe us
Are order number is sc28918
Where is my refund? Can you prove, in ANY way, that your business has not 100% ripped me off? (Order #000078859). Don't bother asking me to email you again - that ship has sailed.
Still the same as a year ago... wish I'd done my research properly ordered 2 phones only recieved one and noones replying to my messages and the phone number doesn't work! Absolutely shocking customer service! I must've been one of the unlucky ones to get ripped off out of £215!!!! As also never recieved a confirmation that I ordered the phones only to say 1 is out for delivery
Why do you not respond to emails? Your telephone number is useless! No one picks up! You take peoples money, fail to supply the product and services that you advertise on the website. REFUND MY MONEY PLEASE!
Just wondering if you had any luck in getting hold of anyone? I am having the same issue with them. Bought a phone over 2 weeks ago from them and had nothing but generic emails. 1st one said phone was getting picked and dispatched. 2nd & 3rd emails a week later saying they are really busy and it will be sent out soon but still nothing. They haven't replied to any emails or messages.
Also in the same boat. Ordered 2 phones for my kids for Xmas recieved 1 and they haven't sent the other. But no contact whatsoever now reading messages and not responding ?
Ordered IPhone6XL, with money taken from my bank on 14th Dec. Still not delivered.
Dr F Cook, Swallows Cottage, Greens Lane, Downholland, L31 4LS,
When is it likely to arrive?
