“Ordered my second iPhone from Smart Cellular and wasn’t disappointed with the pristine condition the iPhone 12 arrived it! However, I’d also ordered an Apple box as it was a Christmas present, and this never arrived and after several calls and emails it transpired that they were experiencing issues getting such accessories out on delivery before Christmas. Just wish they had been straight up front about such issues and not left me believing it was going to show up. Eventually I agreed to have a refund - but still awaiting the free gifts of a wireless charger though.”
Dear Tony,
Thank you for your thoughtful 4-star review! We're glad to hear that your second iPhone arrived in pristine condition and met your expectations.
We sincerely apologize for the inconvenience regarding the Apple box and the delays in communication. Transparency is important to us, and we appreciate your feedback; it helps us improve. We're working on resolving the issues with accessories and will ensure your refund is processed promptly.
Rest assured, your free gift, the wireless charger, is on its way. If you have any further questions or need assistance, please don’t hesitate to reach out. We appreciate your understanding and look forward to serving you again in the future!
Best regards,
The Smart Cellular Team
“Easy to order online. There was a delay getting the phone to me within the specified time frame but that time period covered Christmas and New Year so perhaps understandable in the circumstances. I was kept updated via email. The phone itself when it arrived was absolutely immaculate. It was supposed to be in excellent condition and that’s exactly what I received. Very pleased with the product.”
Dear B,
Thank you for your thoughtful 4-star review! We're glad to hear that you found the online ordering process easy and that you were kept updated throughout the delivery process, especially during the busy holiday season.
It's wonderful to know that your phone arrived in immaculate condition as expected. Your satisfaction is important to us, and we appreciate your understanding regarding the delay. If you have any further questions or need assistance, please don’t hesitate to reach out. We look forward to serving you again!
Best regards,
The Smart Cellular Team
Dear Valued Customer,
Thank you for your thoughtful 4-star review! We appreciate your kind words about our customer service and are glad to hear that we were prompt in addressing any delays you experienced.
Our team works hard to provide good value and efficient solutions, so your feedback is truly appreciated. We're here to help whenever you need us, and we look forward to serving you again in the future!
Best regards,
The Smart Cellular Team
“Web site simple to use easy transaction.
Product as expected.
Delivered outside time frame promised but it was the week before Christmas so forgiven. Would l buy from them again Yes 100 %”
Dear Adrian,
Thank you for your great 4-star review! We're delighted to hear that you found our website easy to use and the transaction straightforward.
We appreciate your understanding regarding the delivery timing, especially during the busy holiday season. It’s wonderful to know that you’d choose us again without hesitation!
If you need anything in the future or have any questions, don’t hesitate to reach out.
Best regards,
The Smart Cellular Team
“I dropped my old phone and urgently need to renew it. I found smart cellular online ordered one and it arrived promptly. It was nearly new condition for a reasonable price”
Dear Valued Customer,
Thank you for your wonderful 4-star review! We're happy to hear that you found your new phone in nearly new condition and that it arrived promptly.
Your satisfaction is important to us, and it’s great to know we could help you out in a time of need. If you have any questions or need further assistance, please don’t hesitate to reach out!
Best regards,
The Smart Cellular Team
“The phone took a while to arrive, so don't expect a next day delivery. Order early and you won't be disappointed. However I still haven't received the original box that I ordered with the phone. I ordered on the 3rd of December for a Christmas present. Not a massive issue as I just purchased another box from a different seller, in time for Christmas. But I'm having issues getting a refund for the box I ordered with the phone. May be worth considering getting a box from another seller if you want it quickly.”
Dear Andy,
Thank you for your thoughtful 4-star review! We appreciate your feedback regarding the delivery time and understand that timely arrivals are important, especially during the holiday season. We're glad to hear that you found a solution for the box.
Regarding your refund issue, we certainly want to assist you in resolving that as quickly as possible. Don’t hesitate to reach out to our customer service team for any further support.
Your insights are invaluable, and we’re here to help if you have any more questions!
Best regards,
The Smart Cellular Team
Dear Valued Customer,
Thank you for your 4-star review! We're glad to hear that one of your iPhone 13s arrived on time and in good condition.
We understand that waiting for the second one can be a bit frustrating, and we appreciate your patience during this time. If you have any questions or need assistance regarding your order, please don't hesitate to reach out!
Best regards,
The Smart Cellular Team
Dear Valued Customer,
Thank you for your kind 4-star review! We’re thrilled to hear that you had a great experience with our customer service and that your phone arrived quickly. It’s wonderful to know that you found the best price and that the phone is in pristine condition!
Your recommendation means a lot to us. Should you need any assistance or have questions in the future, please don’t hesitate to get in touch.
Best regards,
The Smart Cellular Team
Dear Robbie,
Thank you for your great 4-star review! We're thrilled to hear that your phone is working perfectly and looks almost new. It's always wonderful to make someone's special occasion a bit brighter, even if it's a belated gift!
Your happiness is important to us, and we truly appreciate your feedback. If you ever have questions or need support in the future, just let us know!
Best regards,
The Smart Cellular Team
“Ordered phone in unlocked pristine condition. Unfortunately, when the phone arrived it was locked but pristine. Emailed the company and received a prompt response. Ordered a second identical phone, which again arrived promptly, in pristine condition and works beautifully.”
Dear Customer,
Thank you for your thoughtful 4-star review! We're happy to hear that the second phone arrived promptly and in pristine condition, and that it's working beautifully for you.
We sincerely apologize for the initial issue with the first phone being locked, but we’re glad our customer service team was able to respond promptly. Your feedback helps us improve, and we appreciate your understanding.
If you need any further assistance, please feel free to reach out. We're here to help!
Best regards,
The Smart Cellular Team
“Phone works really well but I was a little disappointed about the condition. Unfortunately customer support did not respond to any of my emails. Lucky my wife is over the moon with the S23 so that’s all that matters”
Dear Matty,
Thank you for your wonderful 4-star review! We’re delighted to hear that your phone arrived well-packaged and in excellent condition, just in time for Christmas. We appreciate your understanding regarding the slight delay in dispatch, as we do our best to handle peak times.
Your feedback means a lot to us, and we’re here to help if you have any further questions or need assistance in the future.
Best regards,
The Smart Cellular Team
“The phone is great; overall I am happy. It took an extra couple of days to arrive than what I was told which made me think I might have been scammed but this was not the case.”
Dear Valued Customer,
Thank you for your thoughtful 4-star review! We're glad to hear that you're happy with the phone overall. We apologize for the delay in delivery and understand how that might have caused some concerns.
Your feedback is invaluable to us as we work to improve our services. If you need any assistance or have further questions, please don’t hesitate to reach out!
Best regards,
The Smart Cellular Team
“Phone is perfect - was expecting delivery next working day so ordered when I would be at home the following day. However it took nearly 3 weeks. Would not have been an issue if advised.”
Dear James,
Thank you for your 4-star review! We're delighted to hear that you love your new phone. We sincerely apologize for the unexpected delay in delivery; we understand how important timely service is. Your feedback is crucial in helping us enhance our communication about shipping times.
If there's anything else we can assist you with or if you have further questions, please feel free to reach out!
Best regards,
The Smart Cellular Team
“Ordered a pristine iPhone 12 in purple and when it arrived, it was impressive, looked brand new. Very happy with the condition of the phone but the delivery was not as stated. This is something you really need to focus on, I have purchased refurbished phones for years through a couple of companies and if it wasn’t for the delayed despatch you could have been my number 1.”
Dear Ian,
Thank you for your valuable 4-star review! We're delighted to hear that you're impressed with the condition of your iPhone 12—it’s always our goal to provide high-quality products.
We sincerely apologize for the delay in delivery, and we appreciate your feedback on this matter. It helps us to prioritize improvements in our processing times.
If there's anything else we can do for you or if you have further questions, please don’t hesitate to reach out. We hope to have the opportunity to serve you better in the future!
Best regards,
The Smart Cellular Team
“Slight delay over stated delivery date but arrived before Xmas and excellent phone as described. Was a bit worried reading reviews but emails answered and delivered what they said they would.”
Dear WM,
Thank you for your thoughtful 4-star review! We're pleased to hear that your phone arrived before Christmas and that it met your expectations. We appreciate your understanding regarding the slight delivery delay and are glad that our communication put your mind at ease.
Your feedback is important to us as we strive to enhance our service continually. Should you have any questions or need assistance in the future, please don’t hesitate to reach out!
Best regards,
The Smart Cellular Team
“Ordered a 14 pro phone for my daughter for Christmas, was getting a bit panicky as it took about 2 weeks to come instead of two days. Finally received the item and was in great condition apart from it wasn’t the colour I had ordered. However was too late to send back as Christmas was nearly upon us. My daughter is very happy with it so that’s good 👍🏻 and it was the best value I could find. Also, Steve on the live chat was pretty helpful”
Dear Valued Customer,
Thank you for your thoughtful 4-star review! We’re glad to hear that your daughter is happy with the phone and that you found it to be the best value available. We apologize for the delay in shipping and the mix-up with the color; we understand how frustrating that can be, especially during the busy holiday season.
We appreciate your kind words about Steve from our live chat—our team is always here to help! Should you need any assistance in the future, please feel free to reach out.
Best regards,
The Smart Cellular Team
Dear Valued Customer,
Thank you for your constructive 4-star review! We’re glad to hear you’re enjoying your new phone. We truly appreciate your feedback regarding the website and the shipping notifications. We are continuously working to enhance our services and your insights are invaluable in this process.
If you have any further suggestions or need assistance, please don’t hesitate to reach out!
Best regards,
The Smart Cellular Team
“Before anything else; the phone I purchased for my daughter was in mint condition even though classed as good-an iPhone 13pro. The main reason I decided to use smart cellular was the good condition which was cheaper than other companies but slightly more expensive than say others average condition phones. Ordered at the beginning of December it took over 2.5 weeks to arrive and only 4 days before Christmas. I’d be lying if I said I wasn’t concerned. The online chat is your only means of support and it’s ok but can be frustrating when you’re trying to find stuff out whilst on limited times at work.”
Dear Andrew,
Thank you for your thoughtful 4-star review! We’re delighted to hear that the iPhone 13 Pro you purchased for your daughter exceeded your expectations with its condition. It’s great to know that you found our prices competitive as well.
We apologize for the delay in shipping and understand how concerning that can be, especially close to the holidays. We’re continually working to improve our support systems, and your feedback is truly valuable in that regard.
If you have any further questions or need assistance, don’t hesitate to reach out through our online chat.
Best regards,
The Smart Cellular Team
