skiddle Reviews

Name: skiddle
Rating: 4.41

4.4 Rating 23,556 Reviews

91 %

of reviewers recommend skiddle

Company Reviews

Metrics

Info

4.4

Based on 23,556 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About skiddle:

Primary ticket agency and events guide

Visit Website

Phone:

03333 01 01 01

Write Your review

Tell us how skiddle made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

skiddle 5 star review on 13th April 2025

Tracey Hartley

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Booking a carers ticket was difficult and there was no clear way of how to do it or who to contact. While I did get the ticket in the end - it could be made a lot easier and more strait forward than it currently is.”

Helpful Report

Posted 8 months ago

Hi Taylor Thank you for leaving a review. Our review platform is for leaving a review of your experience rather than stating queries. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. MK Skiddle Customer Support Team

Posted 8 months ago

“Extra charges unwarranted....”

Helpful Report

Posted 8 months ago

Hi there, Thank you for your feedback. A booking fee is added per ticket and is calculated as a percentage of the face value. It's always displayed before you add any tickets to your basket. The booking fee is the margin that Skiddle applies in order to cover the cost of providing a secure ticketing service. Booking fees are non-refundable - this is across the board with all booking platforms. However, Skiddle are one of the only platforms offering booking fee credit on a future purchase and further information about this can be found within your automated refund email. MK Skiddle Customer Support Team

Posted 8 months ago

“Pretty annoying to book an event for women and nonbinary people and then have to class myself as unknown or whatever because you can only be male or female.”

Helpful Report

Posted 8 months ago

Hey Daryl, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, MK Skiddle Customer Support Team

Posted 8 months ago

“Gyptian should have played on the main stage , the one love stage and area was too small him and resulted in overcrowding . I was pushed and shoved constantly, I had to leave the area . Bar should have a better system but the music and atmosphere was good”

Helpful Report

Posted 8 months ago

Hi Natasha, Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. MK Skiddle Customer Support Team

Posted 8 months ago

“Easy good service to book through. Tickets came through quick and easy to access. Let down through follow up customer service, phones 3 times and phone was put down each time without being able to speak to an advisor”

Helpful Report

Posted 8 months ago

Hey Dominic, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, MK Skiddle Customer Support Team

Posted 8 months ago

“Needed to purchase a carers PA ticket. Had to provide confirmation that I am disabled which I have no issue with but then had to jump through so many hoops to actually get the ticket it was very frustrating. No clear instructions, waiting for people on chat box to get back to me took several messages. Very poor customer service.”

Helpful Report

Posted 8 months ago

Hi Kathryn, Thank you for leaving a review. I can see this has been resolved and is now added to your order. If you please could renew the review you have left to now suit out service. Have a lovely day! JM Skiddle Customer Support Team

Posted 8 months ago

“It took several attempts to make this booking.”

Helpful Report

Posted 8 months ago

Hi Malcolm, Thank you for leaving a review. Make sure when booking you are using the website or the app and are connected to a secure network to allow the best results of the Skiddle experience. Have a lovely day! JM Skiddle Customer Support Team

Posted 8 months ago

“a real hassle as a code to facilitate my paypal payment repeatedly failed to appear on my phone a bank card payment ultimately appeared to be satisfactory”

Helpful Report

Posted 8 months ago

Hello There, Thank you for your feedback. This does sound like a PayPal issue during your payment stage, not a Skiddle issue. If you believe it was a Skiddle issue can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. IJ Skiddle Customer Support Team

Posted 8 months ago

“Disappointed I could not download tickets straight away, they are a gift so needed them now”

Helpful Report

Posted 8 months ago

Hello Carol, Thank you for your feedback. In order to combat ticket touting and unauthorised duplication of tickets, you may notice that your Rapidscan barcodes have been suspended. Please check when your ticket(s) can be downloaded. This can be up to 1 day before the event. This is as requested by the event organisers directly. Apologies for any inconvenience caused. IJ Skiddle Customer Support Team

Posted 8 months ago

“Tickets were said to be invalid when we reached the venue!! Luckily they still let us in.”

Helpful Report

Posted 8 months ago

Hi there, Thank you for leaving a review. Our review platform is for leaving a review of your experience rather than stating queries. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. MK Skiddle Customer Support Team

Posted 8 months ago

“Impossible to access tickets without app and inability to store in iPhone wallet”

Helpful Report

Posted 8 months ago

Hi there, Thank you for your feedback. There are many different ways in which you are able to access your tickets. You can locate your order using our handy order finder tool in which you have the ability to resend your confirmation email (https://bit.ly/3WmjLTr). From this email, you can download your tickets as a PDF. Downloading your tickets: https://bit.ly/3WKrGJY You are also able to log into the app to access your tickets in your order history, or via skiddle.com/orders. MK Skiddle Customer Support Team

Posted 8 months ago

“I have never ordered tickets through Skiddle and as you are clearly pushing on each screen, to download your App, I will not be using you again.”

Helpful Report

Posted 8 months ago

Hi S J Burgess, Thank you for your feedback. There are many different ways in which you are able to access your tickets. You can locate your order using our handy order finder tool in which you have the ability to resend your confirmation email (https://bit.ly/3WmjLTr). From this email, you can download your tickets as a PDF. Downloading your tickets: https://bit.ly/3WKrGJY You are also able to log into the app to access your tickets in your order history, or via skiddle.com/orders. MK Skiddle Customer Support Team

Posted 8 months ago

“Skiddle are normally very good but have let me down this time around. Tried booking an early bird ticket with a discount code, which wasn't accepted. Contacted Skiddle for help but got no reply and this missed out on the early bird tickets. Ended up £60 out of pocket. Still no reply a week later.”

Helpful Report

Posted 8 months ago

Hi James) Thank you for leaving a review. I can't seem to find any messages from you concerning this order, Our review platform is for leaving a review of your experience rather than stating queries. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. AH Skiddle Customer Support Team

Posted 8 months ago

“I booked online. The actual brooking process was fairly straightforward, after I downloaded the App. When I turned up at the venue, on event night, even though I had a QR code image, there was no reference in the venues files that I had booked. The management made it clear that they didn't believe I had paid for a ticket and wanted me to leave the registration area, and the venue building. Rather reluctantly, I was allowed in after I showed Skiddle's confirmation email to the door staff. The experience was both a little embarrassing and moderately stressful.”

Helpful Report

Posted 8 months ago

Hey there, Thanks for your feedback and I am sorry to hear about your experience, Skiddle is purely the booking platform for event organisers to list tickets for their events. This means that it is the event organisers' responsibility to inform the venue of what ticket outlets are selling tickets for the event, and to make the barcodes available to scanning staff. If you would like to speak to the event organiser about this, I'd best recommend contacting them via the events' social media. Thanks, AH Skiddle Customer Support Team

Posted 8 months ago

“Not available to return tickets for resale.”

Helpful Report

Posted 8 months ago

Hi, Re:Sell is an opt-in service which we provide to event promoters to use once the event has sold out and if the event organiser has opted in to use this feature. You are unable to list your tickets on Re:Sell due to both of these criteria not being met. Please try passing tickets on privately! Thanks, LEB

Posted 8 months ago

“Not that easy to navigate”

Helpful Report

Posted 8 months ago

Hi, Thank you for your feedback. There are many different ways in which you are able to access your tickets. You can locate your order using our handy order finder tool in which you have the ability to resend your confirmation email (https://bit.ly/3WmjLTr). From this email, you can download your tickets as a PDF. Downloading your tickets: https://bit.ly/3WKrGJY You are also able to log into the app to access your tickets in your order history, or via skiddle.com/orders. LEB Skiddle Customer Support Team

Posted 8 months ago

“I bought 4 tickets that should have been £21 with all the ad ons of booking fees it ended up at £26.50 it’s a rip off”

Helpful Report

Posted 8 months ago

Hi, Thank you for your feedback. Skiddle is a self-service platform and the event organisers determine the ticket pricing structure themselves. LEB Skiddle Customer Support Team

Posted 8 months ago

“Simple enough progress but £9 booking fee plus another £1 "handling fee" is way over priced for essentially doing nothing.”

Helpful Report

Posted 9 months ago

Hi there, Booking fees are charged simply because we pay the full face value of your ticket back to the event organiser. A booking fee is added per ticket and is calculated as a percentage of the face value. It's always displayed before you add any tickets to your basket. The booking fee is the margin that Skiddle applies in order to cover the cost of providing a secure ticketing service. This includes overheads such as debit/credit card processing fees, VAT, customer services, call handling, account management, administration, website development, secure server costs and profit. The RapidScan ticket fee covers the overheads incurred by dispatching the order or providing the scanning technology used to produce and validate your ticket quickly and efficiently at the event. As you can appreciate without charging a fee we, unfortunately, wouldn't be able to operate. However, we can understand that you'd like to pay as little as you can for your event tickets so we always aim to keep our fees to a minimum. Thanks, LB Skiddle Customer Support

Posted 9 months ago

“I dont know why im paying a ticket fee for an eticket? I cant stick that on my walk and what resources does it use to send me an email in the exchange for the price of the ticket.”

Helpful Report

Posted 9 months ago

Hey there, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, MK Skiddle Customer Support Team

Posted 9 months ago

“Debit card authentication issue, had to use PayPal. First time I've experienced this online”

Helpful Report

Posted 9 months ago

skiddle is rated 4.4 based on 23,556 reviews