skiddle Reviews

Name: skiddle
Rating: 4.41

4.4 Rating 23,556 Reviews

91 %

of reviewers recommend skiddle

Company Reviews

Metrics

Info

4.4

Based on 23,556 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About skiddle:

Primary ticket agency and events guide

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Phone:

03333 01 01 01

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skiddle 5 star review on 13th April 2025

Tracey Hartley

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I tried to order two tickets for a Peter Bruntnell gig. Having got through every step, I pressed 'Pay', only to be told that because I'd been inactive for eight minutes I was timed out and would have to start again. Absolute nonsense - there wa no delay at all.”

Helpful Report

Posted 7 months ago

Hi Michael, Thank you for leaving a review. Sorry for the 8 minutes, it's in place to stop bots from getting through as a safety precaution. Have a lovely day! JM Skiddle Customer Support Team

Posted 7 months ago

“The booking process was long and afterwards a long delay in taking payment caused me to have to restart.”

Helpful Report

Posted 7 months ago

Hey ian, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, MK Skiddle Customer Support Team

Posted 7 months ago

“The ticket information wasn’t clear Once we got them and put them on the apple wallet so easy there after. However, we paid for premium car parking and this wasn’t something available with the save the rave concert . I’m now £18 down and still haven’t received a refund which isn’t good for not getting something that was premium I feel the organiser wasn’t as good as it could of been and needs definitely bette preparation next time”

Helpful Report

Posted 7 months ago

Hi there, Thank you for leaving a review. I can see this is the first time you have reached out to Skiddle. Our review platform is for leaving a review of your experience rather than stating queries. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. AH Skiddle Customer Support Team

Posted 7 months ago

“Kept timing out after 2 minutes, wouldn’t load, not great 🥴”

Helpful Report

Posted 7 months ago

Hey there, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, AH Skiddle Customer Support Team

Posted 7 months ago

“Harder to use rush other sites because information like badge and email address didn’t pre-populate from the defaults stored in my my phone.”

Helpful Report

Posted 7 months ago

Hi there, Thank you for your feedback I am sorry to hear that your details didn't autofill when using Skiddle, this is likely to be an issue with your device rather than Skiddle. Have a great time at the event 🎉 AH Skiddle Customer Support Team

Posted 7 months ago

“Its ridiculous that you have to download the app to get your tickets”

Helpful Report

Posted 7 months ago

Hi there, Thank you for leaving a review. Funnily enough, we don't make customers download our app to access their tickets, you can simply download your tickets as a PDF from your confirmation email! Have a great time at the event 🎉 AH Skiddle Customer Support Team

Posted 7 months ago

“No the best first time booking experience”

Helpful Report

Posted 7 months ago

Hey Andrew, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, MK Skiddle Customer Support Team

Posted 7 months ago

“I do find booking with skiddle the most exasperating experience out of all the other ticket outlets, most send an email attachment with your ticket, job done.”

Helpful Report

Posted 7 months ago

Hi Nicholas, Thank you for your feedback, If you want to access your tickets instantly, I recommend using the Skiddle app to purchase your tickets. This way, you will be able to see your barcodes straight away! Have a great time at the event 🎉 AH Skiddle Customer Support Team

Posted 7 months ago

“It's not very user friendly due to the inconvenience of ordering a ticket. Three are too many extra optional charges such as a WhatsApp charge. That aside, it was not as much as a smooth checkout for a ticket as other websites. Also, forcing the user to create an account (even as a guest) is a very cheap attempt at gaining user data.”

Helpful Report

Posted 7 months ago

Hey there, Thanks for your feedback, Looking at optional extras, we offer only 2 optional extras: Refund Protection for customers who want to protect their booking and WhatsApp confirmation for customers who would like to see their bookings via WhatsApp rather than email. If you don't want any of these extras you can simply not select them when you book. As well as this we ask if you would like to receive marketing from the event organiser and marketing from Skiddle. This is entirely optional and down to the user's discretion. We need basic information such as your name and email address so we can email your tickets to you after you have purchased them. For more information about what data we store please see this handy article! https://help.skiddle.com/en/articles/5333316-why-do-you-need-my-contact-information-on-the-checkout Enjoy the event! AH Skiddle Customer Support Team

Posted 7 months ago

“I was very disappointed with Soul Town as they advertised Atlantic Starr on the line up for Saturday 31st of August 2024 and they did not perform and was missing from the line up. They was the main band I purchased a ticket.”

Helpful Report

Posted 7 months ago

Hi Shelly, Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. MW Skiddle Customer Support Team

Posted 7 months ago

“Hopeless experience, followed the procedure many times and recieved the email, but no link.”

Helpful Report

Posted 7 months ago

Hi Rick, Are you able to send us an email to custcare@skiddle.com so we can look into this for you? Thanks, LEB Skiddle Customer Support

Posted 7 months ago

“Was unable to make a refund for my ticket I never used.”

Helpful Report

Posted 7 months ago

Hi, Skiddle is a ticket outlet that provides a self-service platform for promoters/event organisers to list and sell tickets. Please be aware, that Skiddle's refund policy is as follows: Face-value refunds can only be offered if the event is cancelled or postponed as agreed upon purchase. I'd best advise passing on your unwanted ticket(s) to someone else to ensure that you don't lose out on the money spent. Alternatively, you can get in touch and we can provide you with some contact information to contact the event organisers where you can request your refund. Thanks, LEB Skiddle Customer Support

Posted 7 months ago

“Kept throwing me off the tickets I wanted to buy said they were out of stock then I paid full price to go back on and see the pay monthly tickets were still available”

Helpful Report

Posted 8 months ago

Hi Kizzie, Thank you for leaving a review. When tickets are put in a customer's basket, they are reserved for 8 minutes, allowing the customer to purchase. The amount of tickets selected and taken off sale until purchasing is complete. If the customer does not make the purchase within the 8 minutes given, the tickets are re-released for others to buy. It is likely that when you went to purchase your tickets, the payment plan tickets were already in someone else's basket but they did not complete their transaction in the time it to you to complete yours. I hope this helps clarify. CJ Skiddle Customer Support Team

Posted 7 months ago

“Very hard to use”

Helpful Report

Posted 8 months ago

Hey Denise, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, IJ Skiddle Customer Support Team

Posted 8 months ago

“I had to use 2 phones to book tickets because everytime I tried to verify and return to the skiddle site it sent me right back to the beginning. Very frustrating but I managed to book the tickets. I couldn't find a contact number for skiddle”

Helpful Report

Posted 8 months ago

Hello Ian, Thank you for your feedback. That is not an issue we have heard of before here at Skiddle, with the bank authentication taking you back to the main page. I will however, pass on the message. Skiddle has phone lines that are open Monday - Saturday, with our contact number published on the website. If you need any further assistance, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). IJ Skiddle Customer Support Team

Posted 8 months ago

“I didn't have any problem in the purchasing proccess, however, I prefer to receive the tickets directly in pdf, ready to download, instead of another code to downlode the final tickets. This makes me feel nervous, even more when Im buying a considerable amount of tickets for the first time.”

Helpful Report

Posted 8 months ago

Hi Maria, Thank you for your feedback. There are many different ways in which you are able to access your tickets. You can locate your order using our handy order finder tool in which you have the ability to resend your confirmation email (https://bit.ly/3WmjLTr). From this email, you can download your tickets as a PDF. Downloading your tickets: https://bit.ly/3WKrGJY You can download your ticket directly as a PDF. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). IJ Skiddle Customer Support Team

Posted 8 months ago

“Tried to call venue multiple times with no answwr.”

Helpful Report

Posted 8 months ago

Hello There, Thank you for your feedback. Please be aware, Skiddle is not a venue. Skiddle is solely the ticketing platform used by event organisers to list and sell events. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). IJ Skiddle Customer Support Team

Posted 8 months ago

“I found your site very long winded to use. I did not like only being able to access my ticket the day before the event.”

Helpful Report

Posted 8 months ago

Hello Teresa, Thank you for your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve on our site? We recommend creating a Skiddle account before purchasing, so that your details are saved, reducing checkout speed. In order to combat ticket touting and unauthorised duplication of tickets, you may notice that your Rapidscan barcodes have been suspended until a certain date before your event. This is done by the event organiser and not Skiddle. Apologies for any inconvenience this may have caused. Have a lovely day. IJ Skiddle Customer Support Team

Posted 8 months ago

“Incredibly complex process in order to retrieve tickets, almost forcing costumers to download their app. Not practical at all.”

Helpful Report

Posted 8 months ago

Hi Luis, Thank you for your feedback. There are many different ways in which you are able to access your tickets. You do not need to download our app. You can locate your order using our handy order finder tool in which you have the ability to resend your confirmation email (https://bit.ly/3WmjLTr). From this email, you can download your tickets as a PDF. Downloading your tickets: https://bit.ly/3WKrGJY You can then have these tickets printed, or just screenshotted on your phone. IJ Skiddle Customer Support Team

Posted 8 months ago

“Extremely inconvenient, hidden fees that they pretend are just to 'pay for scanning technology at the even' while the ticket is a QR code any phone could scan, a checkout system where you have to opt out of 2 different spam e-mail 'services' and then when emailed the ticket the ticket itself isn't even on the email but rather you have to follow a link, input MORE info until you get the privilege of downloading an 'old fashioned' pdf. If that's an old fashioned and out of date system compared to this nonsense then take me back to it any day.”

Helpful Report

Posted 8 months ago

Hi there, Thank you for your feedback. A booking fee is added per ticket and is calculated as a percentage of the face value. It's always displayed before you add any tickets to your basket. The booking fee is the margin that Skiddle applies in order to cover the cost of providing a secure ticketing service. There are many different ways in which you are able to access your tickets. You can locate your order using our handy order finder tool in which you have the ability to resend your confirmation email (https://bit.ly/3WmjLTr). From this email, you can download your tickets as a PDF. Downloading your tickets: https://bit.ly/3WKrGJY You are also able to log into the app to access your tickets in your order history, or via skiddle.com/orders. MK Skiddle Customer Support Team

Posted 8 months ago

skiddle is rated 4.4 based on 23,556 reviews