sinks-taps.com Reviews

Name: sinks-taps.com
Address: Blenheim Park, Pocklington Ind.Estate, York, East Riding of Yorkshire
Rating: 4.70

4.7 Rating 5,115 Reviews

100 %

of reviewers recommend sinks-taps.com

4.7

Based on 5,115 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

01759 307262

Email:

enquiries@sinks-taps.com

Location:

Blenheim Park,
Pocklington Ind.Estate,
York
East Riding of Yorkshire
YO42 1NR

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sinks-taps.com 5 star review on 26th March 2025

147

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“cannot track orders when items are bought as a guest - not all people want to have another password to remember - I should be able to track my order by using email address and order number!”

Helpful Report

Posted 7 years ago

Hi Lee Thank you for your feedback and comments. You are actually able to track your order details by either calling our Customer Service team or using the LIVE CHAT facility that is usually operational 7 days a week and available up to 9-10pm. The website does warn you when placing the order, that if you don't create a simple password you wont be able to track the order online afterwards. However, we take all feedback onboard and will consider any changes to the system that we feel necessary to improve our customers experience. I did call you earlier today to discuss the issue so I could fully understand your complaint and will feed this conversation back to the relevant team. Kind Regards, Richard.

Posted 7 years ago

“worst company ever dealt with paid £19 for delivery then after repeated phone calls told no go manager hung phone up on us and when we rang back refused to speak to us”

Helpful Report

Posted 7 years ago

“Their customer service is awful. They don't phone you back, they don't respond to complaint e mails, when you do speak to them they accuse you of phoning up for an argument. Don't be sucked in by the 'family run business' - a really unpleasant company to do business with.”

Helpful Report

Posted 8 years ago

Hi Mr Osborn We are indeed a family run business (that we are proud of) and have thousands of positive customer reviews. However, that doesn't mean that we will please 100% of our customers 100% of the time. On a very small number of occasions we have customers, such as yourself who are not happy with the service we have provided. We apologise if you felt the way we dealt with your problem wasn't up to standard. The main problem, which you haven't mentioned is that you accepted a ceramic sink on a specialist delivery service that required you to inspect the sink on delivery and sign to say you have specifically received the item in perfect/undamaged condition. We also send out numerous emails before the delivery to advise that you MUST check the sink and do not simply accept without checking it first. Almost two weeks after taking delivery and signing the drivers delivery note to say you had received it in perfect condition, you then reported the sink was smashed! We attempted to get the delivery company to accept a claim but they responded by saying the delivery was signed for and that the sink had been on your site for almost two weeks and could have easily been damaged there. It is paramount that customers take a few minutes to just open the top of the box and check the ceramic product before accepting. Checking our system, we did miss a call back on one day due to high call volumes but we did speak to you the following day. We can also see that your complaint was upgraded and you spoke with the Managing Director. Again, we apologise if your were not happy with the service and the outcome of the issue but looking at our records we did and have done all we can to try and resolve the problem.

Posted 8 years ago

“I did not read the email about checking product. BIG MISTAKE. When builders took sink off pallet and unwrapped it, they found the yellow a4 note about checking the product before signing for it and a sink in pieces. Delivery was quick, but the driver did not put item where I asked him to. Customer service post sale very clear about it being my fault for not checking. No refund for item or delivery, no returns allowed for broken sink. Please check item no matter how rushed your delivery man appears to be.”

Helpful Report

Posted 8 years ago

“The sink I bought came with black plastic plug. I would not of bought it if I'd known. I was unable to purchase any plugs to fit the sink and I found the people I spoke to in the company were not helpfully in fact the guy was very sharp. Returned are at the cost of yourself. Now I have a sink and drainer sitting in my attick”

Helpful Report

Posted 8 years ago

Hi Mrs Kelly We are sorry you weren't happy with the products we supplied or the service you received, we try very hard to look after all our customers. The product you purchased was on offer at just £79 and consisted of a round bowl sink, round bowl drainer, wooden chopping board, metal drainer basket and full waste kit. The plugs supplied are a Black resin type and we did check to see if an alternative was available. As with all our orders, if you are not happy for any reason you can send them back within 14 days for a full refund.

Posted 8 years ago

“A piece was missing and despite emailing and calling NO action”

Helpful Report

Posted 8 years ago

Hi Hilary. According to our records an email was sent from the manufacturers stating you didn't need a missing screw for the overflow as the overflow plate has a thread attached to the back of it already! Obviously if this is different to what you have, then please call us on 01759 307262.

Posted 8 years ago

“Would rate it lower if possible - never suffered such aggravation before because of a company I was simply trying to make a purchase from. Quite simply the rudest customer service and management teams I've ever spoken to. Still pending a refund. Avoid like the plague if you can..”

Helpful Report

Posted 8 years ago

Dear Ms Aumre. In most cases when we receive a customers negative review its because somewhere along the line we have made a mistake and caused unnecessary inconvenience, which quiet rightly we have to take full responsibility for. However, in the case of your negative review and its contents its simply not the case. You placed your order on Friday 1st July at 10:27am. By 4:02pm the same day we had inspected the item, cut a tap hole out of the sink and sent you an email giving 4 days notice for delivery. Advising you that delivery was scheduled for Tuesday and if this wasn't convenient then simply call us and we can change to a day that is more suitable for you. The sink was transported 226 miles to your local depot and then loaded onto a vehicle on Tuesday morning and out for delivery that day (today). At 9:08 this morning you rang our Customer Service department and said you couldn't accept delivery as you had to go to work. When a member of our team started to explain the problem of the sink being on a vehicle and already on its way to you, you started to become abusive. They explained the sink could be returned to the local depot and you could collect from there. This wasn't good enough and thats when you started swearing and being aggressive. So much so, that the 22 year old Customer Services team asked you to stop swearing and shouting as she was only trying to help. At this point she couldn't continue with the call and passed you onto the Customer Services Manager (me). I then tried to explain the situation and you were not interested in the slightest. You took no responsibility for the situation (not contacting us within the 4 days notice we gave you) and didn't see why you should collect from your local depot. You also didn't want to pay for a redelivery and expected us to cover the cost. You also tried to say you had tried to contact us on Sunday but we weren't open but didnt then try us on Monday! We have thousands of great Customer Reviews and when we get it wrong and its our fault then we have to put our hands up and accept the consequences. However, in this case you were totally unreasonable, verbally abusive and simply unwilling to accept any responsibility whatsoever. You weren't even willing to go a few miles to collect the sink from your local depot! To put this whole episode into perspective, we sent a sink out which has cost us £35 for delivery. It has failed and now costs us another £35 for the sink to be returned. Thats cost us £70, just because you couldn't find the time to call us in the four days notice that we gave you and instead call when the delivery vehicle is actually on its way to you. Finally, whatever the situation, I find it totally unacceptable for you to shout and scream abuse down the phone at a member of staff who is just trying to help resolve the problem.

Posted 8 years ago

“The customer service is the worst I have ever experienced from an online store. After not sending me the complete order they then accused me of damaging the goods myself and of not returning all the parts. The courier service is very expensive. I am still in dispute over my order and will continue to seek proper compensation. Do not buy from this company.”

Helpful Report

Posted 9 years ago

Hi Miranda. We are sorry to receive negative feedback from you and apologise for not meeting your expectations on this occasion. I have looked into the order and found the following. As usual, we open and inspect every single product before dispatch, The tap you ordered was inspected and sent out to you as normal. After receiving the item you then decided to send the item back, On return of any item we open and inspect again to ensure the product is fit for resale. On this occasion the tap came back with some of the internal protection missing. This resulted in the parts within the box damaging the main body of the tap. The pull out handspray was also missing. We immediately informed you of the situation. We do try and help customers wherever possible and if we could have accepted the damaged tap, we would have. However, due to the scratches and the missing handspray section, we were unable on this occasion.

Posted 9 years ago

“When first being in contact with Sinks-Taps, I was very happy with the service and they appeared to be very helpful. So I ordered a sink unit. Three weeks later I get a call saying that the factory the sink unit was coming from closed down for the summer holidays, so we could not have sink unit delivered until the beginning of September. Which we ended up agreeing to . When we did finally get the sink unit we had a plumber out asap. But we had a problem with trying to fit the sink unit into the existing unit. So we had to ask Sinks-taps to exchange the unit. But NO they could not possibily change it, it was far too much trouble. They would not be able to sell it again, it had to come back in the original packaging and be exactly as it was delivered. The problem was the delivery driver had taken the pallet and we did not keep all of the rest of the packaging. So to this day I have not had an exchange and I have therefore lost the money that I paid to the company. I am left with the sink unit and having to purchase another. Disgusting company.”

Helpful Report

Posted 9 years ago

Dear Mrs Taylor. I'm sorry you were not happy with our service surrounding the supply of your order. We have thousands of happy customers and take customers service very seriously. In relation to your order, you ordered a sink we don't normally carry in stock, you then requested we cut a hole out of the sink for you, which we did. A number of weeks after delivery you called to say the base unit you had was not big enough for the sink to fit. We initially offered to take the sink back (even though we don't hold this item in stock, it had had a hole cut into it and it was outside our standard 14 day return period) with a restocking charge. However, you then advised us you had thrown all the packaging away and also were not happy that you would have to pay for the sink to be sent back to us using a specialist pallet service. There is a limited as to what we can offer and I'm afraid that in this case, I feel we were more than accomodating with our offer and I'm sorry you didn't feel it was good enough.

Posted 9 years ago

“When my Caple Shaftbury kitchen tap CHROME (S/CRU4/CH) £89.00 was unpacked it was found to be in an unsatisfactory condition with the tap lever which operated the hot water detached from the body of the tap. When this was screwed back into place it did not line up with the cold water lever. I contacted sink-taps and my husband spoke to customer services who said that if I returned the tap to them and paid for the return postage they would repair it for me. As an alternative he gave me instructions on how to strip-down and repair the tap myself, which I did not understand. Surely the tap should have been replaced without question under the terms of the Distance Selling Regulations (2014) ???”

Helpful Report

Posted 9 years ago

Dear Mrs Cheesebrough. We are sorry to receive your negative feedback. However, we must clarify the conversation that we had with your husband. The tap was delivered some months ago and your husband called last week to report the lever on the tap was loose. We explained that the lever is simply held in place by a single screw underneath the hot/cold cover. We explained how this could easily be rectified and gave instructions on how to do so. We also advised that the screw could come loose in the future, so it was a good idea to know how to tighten the screw. At no point did we say you would have to pay to return the tap to us. What we did advise was it was going to be more convenient and less fuss for you to simply tighten the screw. You originally sent an email to report the problem, and within 10 minutes, one of our Technical team members called you to discuss the problem and the fastest method to resolve the issue. I believe this was exceptional service and something which proves we place priority to all our customers and any problems that occur.

Posted 9 years ago

“I have been charged already, via my credit card for a product which is out of stock and which, obviously, I have not received. No-one has phoned me to explain what I should do next; I have piping already installed in my floor for the product I ordered; I need someone to ring me to clarify which subsitute product I can have which will fit the installed pipe.”

Helpful Report

Posted 9 years ago

Hi Sian. You ordered the cooker hood on 27th September at 6:49pm. On 29th September a member of our customer service team emailed you to say the model had been discontinued but we could supply the new replacement model. They also included a link to the product. Please accept my apologies as obviously you didn't pick up the email. i will ask a member of the team to call you now.

Posted 9 years ago

“Constantly chasing parts for two weeks ....no calls back when promised...in the end bought from elsewhere no apology held the job up. Don't waste your time with these...better service from B&Q and that's dating something!”

Helpful Report

Posted 9 years ago

Dear Mr Bray. Please accept our apologies for any inconvenience caused. I have looked into this matter and found the sink was in stock at the time of order but the tap was shown on the website as out of stock. We spoke to you about the delay on the phone and one of our Customer Service team then emailed you a list of three possible alternative models. It would seem from your comments that the email was not received and therefore you were under the impression that no one had come back to you. I have spoken to the Customer Service team and explained we must back up emails with possible alternative products, with a phone call to the customer! Again, please accept my sincere apologies. On this occasion we did not achieve our usually high standards of Customer Service! Regards, Richard (Managing Director)

Posted 9 years ago

“Not a good experience ... They said tap was damaged when returned but was sent special delivery and external packaging was not pictured ... Just the original package the taps was in and it arrived to me in that state ... I knew it was going to be problematic sending it back as the process is made to our you off and costs a fortune ... And when asked to send tap back to me they refused saying I could travel to York to pick it up .. Totally rubbish and will never use them again ... You just have to take their word for it that its damaged ... Awful experience and out of pocket for the Tap and the money it cost to return so over a £100 ,.. Royal Mail refused to repay as no evidence of external packing damage ..”

Helpful Report

Posted 9 years ago

Dear Joanne. We are sorry you are not happy with the process surrounding your returned tap. We have a very rigorous inspection system for products being sent out to customers as well as products being returned. Your tap was sent back to us using your own choice of courier (we offered to collect the parcel using DPD which included insurance for loss or damage in transit at £19.95, which you declined to accept). When items arrive back with us we inspect them almost immediately (usually within 1hour). On inspection of your tap it was found that the lever on the tap had been completely broken off. As you stated it left you in good condition, the only company that should be at fault here is Royal Mail as clearly the item was damaged in transit. As a small Company we make great efforts to offer very high levels of customer service. We have absolutely nothing to gain by saying the tap is damaged when it isn't. In fact we emailed you pictures of the damage along with the packaging within a few two hours. We also spoke to you to explain what had happened. The conversation regarding the return of the broken tap was, we could send it back using DPD at a small cost or alternatively for customers close enough, it could be collected. We are sorry if you feel we have not offered the level of service you expected. However, this tap was almost definitely damaged in transit and I do think you should push Royal Mail accept responsibility and cover the cost of a replacement.

Posted 9 years ago

“I was told By sinks-taps that I would need some extra fixings to instal my franke sinks. I was unable to get the sinks fitted as soon as I expected. When the sinks were fitted it transpired that I did not infact need the additional fixings. I contacted sinks-taps as soon as I knew this but they have stated that they are unwilling to refund me as it is outside their returns policy. As a result I am now left with £54 worth of unused and unopened fixings which I have no use for. This is really poor and I would not recommend this firm when their approach is like this.”

Helpful Report

Posted 9 years ago

Dear Mr Kirk. Thank you for your constructive and valuable feedback. Unfortunately as a business we have to have some form of structured returns policy. At the moment it is 14 days which runs inline with the laws surrounding online trading. We are looking at increasing the timescale to possibly 30 days. However, in your case you had the products for almost 3 months so it still wouldn't have been of benefit. In relation to your comment regarding our sales staff telling you that you need a plumbing kit. We never TELL a customer they have to have something we simply recommend all the options. Every sink needs a plumbing kit underneath and we simply advised you that the sink didn't come with one as standard. You then decided to purchase a plumbing kit but ultimately didn't end up using the one you bought. We have taken your comments onboard and will be making spot checks on sales advisors to ensure we continue to achieve our high levels of customer service at all times.

Posted 9 years ago

“Price paid for tap received was not the price shown on your website, when I called your sale team to reclaim a refund I was told unlucky. I had agreed to pay the quoted price over the telephone and as such I had no complaint, However it was my wife who saw the tap on your site and asked me to place the order,I had no idea of the website price. Your staff were no help whatsoever and I will not use or recommend you in the future.Poor service.”

Helpful Report

Posted 10 years ago

“Very poor services”

Helpful Report

Posted 10 years ago

“would not recommend. all sorts of trouble with wrong items being sent and not having delivery on time and then having to argue to get the right item delivered because they didn't 'believe' I didn't'have item”

Helpful Report

Posted 10 years ago

“I ordered products that said they would fit my cooker hood but when they arrived they were the wrong size. I phoned customer services about returning them and was told to email photos to determine their condition, which i did. I waited but got no reply so i phoned again and was told to send the photos again which i did and still got no reply. To cut a long story short this went on for a while i got absolutely no where and so ended up with filters that don't fit my cooker hood and out of pocket, buyer beware. Dear Mr Broadbent Thank you for your reply, but in respose i have never recieved a reply from you through an email if i had i would have said, and secondly if customer services had actually told me to just return the filters within 10 days that would have been fine, unfortunatly i was not given this information. The way it was explained to me i believed the photos had to be viewed first by a member of the company so you could ascertain the condition of the goods before they could be returned, again many thanks for your reply, regards, David Tuvey (not Turvey)”

Helpful Report

Posted 10 years ago

Dear Mr Turvey. I feel your negative review is somewhat unfair as your version of events is simply not correct. The filters your ordered online were for a cooker hood that was not bought from us in the first place and you actually purchased the wrong filters. On the 23rd April you called to say the filters didn't fit your hood. A Customer services advisor asked you to send images so we could identify the filters and double check what we had dispatched. The following day we emailed you to say the filters were the correct ones on your order but if you had an older model cooker hood then you had ordered the wrong product. We received no reply and sent another email on 28th April asking you for your comments. Firstly, had you initially called our sales line to place your order we would have been able to specify the correct model for your cooker hood. Secondly, had you simply returned the filters to us within 10 days we would have given you a full refund. You did neither and unfortunately are now leaving a negative review that does not reflect the actual course of events. We take negative feedback very seriously and act upon issues where we have made mistakes or let customers down through bad practice. However, in this instance I'm afraid we did offer help, we did act within 24 hrs and we did chase you for further instruction. Richard Broadbent (Managing Director)

Posted 10 years ago

“I was very unhappy with the information and recommendations for orders that I asked for over the phone… I ordered items and had to have them sent back twice - plus had to pay for the return post to get my money back. I explained clearly what I was looking for and the consultant recommended items that did not work. Not satisfied with the overall experience, would not recommend or use again.”

Helpful Report

Posted 10 years ago

Thank you for your recent feedback. Unfortunately it didn't help that you purchased a sink from another supplier and then attempted to purchase items from ourselves including the waste fitting. We did all we could to advise on a product (over the phone) that was suitable. We have over 20 years experience in sinks and taps and we are certainly not in the habit of giving false information to our customers. We did accept all the products back and give a full refund against the value of the goods.

Posted 10 years ago

“Believe me, you do not want to know what our opinion is of the service we had from your concern. This sink was totally wrong - in the picture online it appeared very different to what arrived. It looked light, clean, sharp and modern in the picture - it was rediculously heavy, cumbersome, old-fashioned, it needed a cradle or it would have crashed through the unit, just completely wrong. We called to return - only to be told we were out of time - some three weeks I think. So we are stuck - literally - with a white elephant - £360 down the drain if you'll forgive the pun - because, quite frankly - nobody wants it, even at half price. I will not be dealing with your concern ever again, no help, no empathy, and it wasn't cheap - we'd have accepted an exchange. I'm afraid if anyone were to ask if I'd recommend my answer would be a resounding 'NO!'.”

Helpful Report

Posted 10 years ago

Hi Anna. Sorry you felt we have in some way let you down. I have checked the sink on our website and when you click on enlarge image it does show a very clear image of the sink fitted and unfitted which I believe is very clear. Our product listing also gives almost every dimension including the overall dimensions, each bowl size, the cut-out dimensions, the bowl depths, the thickness of the sink and even the actual weight (which is 39 kgs). As you have stated the sink does need a cradle underneath - this is standard practice for an undermount ceramic sink that weighs almost 40kgs. Maybe your fitter didn't explain this would be the case before fitting? We do look after customers and take customer service very seriously. We do display our telephone number very clearly on the website and we always have technical staff on hand to discuss any technical issues prior to purchase.

Posted 10 years ago

sinks-taps.com is rated 4.7 based on 5,115 reviews