Not a good experience ... They said tap was damaged when returned but was sent special delivery and external packaging was not pictured ... Just the original package the taps was in and it arrived to me in that state ... I knew it was going to be problematic sending it back as the process is made to our you off and costs a fortune ... And when asked to send tap back to me they refused saying I could travel to York to pick it up .. Totally rubbish and will never use them again ... You just have to take their word for it that its damaged ... Awful experience and out of pocket for the Tap and the money it cost to return so over a £100 ,.. Royal Mail refused to repay as no evidence of external packing damage ..