SHO Reviews

Name: SHO
Rating: 4.79

4.8 Rating 28,130 Reviews

95 %

of reviewers recommend SHO

4.8

Based on 28,130 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered my SHO bottle on July 15th and have still not received this product and intend to cancel. An absolutely appalling service. My emails have been ignored and no product has been delivered although my payment has been taken.”

Helpful Report

Posted 1 year ago

Hello Karen, I'm really sorry to hear this. I've had a little look into this my end and I can see that we have tried to get back to you but our emails keep bouncing. It looks like there is an issue with the email address you're using. Please contact us via support@shoreusable.com using an alternative email address (if you have one) and we'll get this sorted for you :) Best wishes, Ellie

Posted 1 year ago

“It leaks so disappointed with product”

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Posted 1 year ago

“Very well packaged and attractive however does not keep fluids cold. Tried topping up with ice all that happens is the outside gets very cold with condensation and it is nowhere as good as a much smaller similar bottle that I got as a gift. Very disappointed”

Helpful Report

Posted 1 year ago

Hi Paul, I’m really sorry to hear this. If you pop an email across to support@shoreusable.com, we’ll be able to help :) Best wishes, Ellie

Posted 1 year ago

“I never received my item & didn’t hear back from customer service”

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Posted 1 year ago

“I ordered the kids bottle and it was to come with straw lid .which I had clicked with the colour of my choice . Bottles arrived but only with stew top lid which is not suitable for my toddlers . On order the did not say straw lid was extra cost . Reply I got stated I did not pay for straw lid ? Now you can get a straw lid in the colour . Offer was very miss leading as stated if you click straw lid you get both tops . Advert and offer needs to be clear . Now i bottles my boys can use and I can’t order straw lid as no colours available . First time I have used this company and very disappointed with the customer care and misleading offer , I brought 4 bottles and brush”

Helpful Report

Posted 1 year ago

“Bought 3 items within 3 weeks as Absolutely loved my initial purchase. However, after placing the 2nd order i needed to make a change, I contacted customer service less than 60 seconds after placing the order but was contacted the next day to say there wasn’t anything that could be done. Despite a few attempts to sort it on my part there was flat refusal and then no response to my e mails. I was told they were busy as only 2 staff there and while I can empathise when someone is hard worked it’s tough but equally that’s not my fault. Over £60 spent in 3 weeks and no support. There is a section on here to show how long it took to respond but it was about 24 hrs & that’d not an option Odd that people say the customer service is brilliant as that wasn’t the case for me.”

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Posted 1 year ago

“Haven't received it yet.”

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Posted 1 year ago

“Very disappointed”

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Posted 1 year ago

“Love to leave feedback but not received them yet , 16 /5 they were sent not a sign of tyem”

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Posted 1 year ago

“I have not recieved my order yet?”

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Posted 1 year ago

“Still haven’t received my bottle yet over a month now 🤷🏻‍♂️”

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Posted 1 year ago

“The product looks great and the rating is not due to quality. However it didnt occur to me that the lid would not make the cup spill proof. The cup is therefore not fit for purpose for me...namely it cant be taken to work full which was the point. Not having the time to get to a post office during their opening times to send it back means lve kept it but havent used it and am unlikely to. Pity you dont sell lids separately as l would have bought one. Make it clearer please that the lid doesnt make the cup spill proof so those like me who dont read all the small print, which was my fault,dont make this error and waste money.”

Helpful Report

Posted 1 year ago

Hi Lisa, Thanks for your review. I'm ever so sorry for any confusion caused when ordering the Calix. Unfortunately, at the moment it's not leak proof but we will be releasing a closable splash proof lid within a couple of months time so keep an eye out for this. If you have any questions or queries, please pop us across an email to support@shoreusable.com :) Best wishes, Ellie

Posted 1 year ago

“Still waiting for goods to arrive”

Helpful Report

Posted 1 year ago

Hi Tracy, Thank you so much for taking the time to provide us with your feedback and experience with SHO. We’re sorry to hear that you are yet to receive your order, and that the Sports Bottle pre-orders have been pushed back. We are doing everything possible to receive our delivery as soon as possible and we will keep you informed of any updates. Unfortunately, the review email is automatically sent across to you after a certain time has passed after you've placed your order. We obviously don't expect you to review a product you haven't received yet. Apologies for any inconvenience caused. However, I hope you love your new Sports Bottle when you do receive it and I hope we can turn the 1 star rating into 5 stars :) If you have any questions, please pop us across an email to support@shoreusable.com and we'll be able to help. Best wishes, Ellie

Posted 1 year ago

“I have been told my order will arrive at the end of May. Six weeks from the order. Its a joke!”

Helpful Report

Posted 1 year ago

Hello Angela, Thanks for your review and apologies for any misunderstanding here. The way a pre-order works is that you pay for and reserve an item that is currently out of stock but a future dispatch date is given instead. As we are completely out of stock of the Sports Bottles at the moment, we're unable to have your order sent out until the advised delivery date you were given you upon placing your order. All items under the same order will be sent out together so we advise that you place a separate order for non pre-order items if you need them sooner. Our Sports Bottles will be dispatched on or before the 31st May as soon as we've received our delivery. If you have any questions, please pop us across an email to support@shoruesable.com and we'll able to help. Best wishes, Ellie

Posted 1 year ago

“Doesn't work,cold after 4hrs and yes I did put boiled water in first to make the flask hot”

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Posted 1 year ago

Hi Marion, I'm really sorry to hear this. As long as the Food Flask is being preheated, completely filled to the top and the food is put in as hot as possible, it should be keeping your food hot for up to 10 hours. If you pop an email across to support@shoreusable.com, we’ll get this sorted for you. Best wishes, Ellie

Posted 1 year ago

“Well I've paid for it till now I've not received it, not happy with sho”

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Posted 1 year ago

Hello Charles, Thanks for your review. I can see that you've actually pre-ordered your Sports Bottle so it's not due to be dispatched just yet. Apologies for any confusion caused. We have sent out a couple of email updates to advise you of your dispatch date but it sounds like you may have missed this. If you have any questions, please pop us an email across to support@shoreusable.com and we'll be able to help. Best wishes, Ellie

Posted 1 year ago

“Not received my order yet. Sports bottle release has been pushed back so the rest of my order has been pushed back, at least that’s what I assume. I’m surprised that you sent me a request to review. Not impressed at this time!!”

Helpful Report

Posted 2 years ago

Hi Judith, Thank you so much for taking the time to provide us with your feedback and experience with SHO. We’re sorry to hear that you are yet to receive your order, and that the Sports Bottle pre-orders have been pushed back. We are doing everything possible to receive our delivery as soon as possible and we will keep you informed of any updates. Unfortunately, the review email is automatically sent across to you after a certain time has passed after you've placed your order. We obviously don't expect you to review a product you haven't received yet. Apologies for any inconvenience caused. However, I hope you love your new Sports Bottle when you do receive it and I hope we can turn the 1 star rating into 5 stars :) If you have any questions, please pop us across an email to support@shoreusable.com and we'll be able to help. Best wishes, Ellie

Posted 2 years ago

“I received the order late and when I contacted the customer care team they just dismissed me saying that it takes that long to dispatch. Never admitted or apologised for the wrong information given that the order will reach me in 2-3 days. The calix doesn’t have a sliding closure , so it spills my coffee if I have it in my bag when I go for a walk. Kept it upright in the side pocket, still spills everywhere. Apart from that the calix is alright.”

Helpful Report

Posted 2 years ago

Hi Lekshmi, Thank you so much for your feedback. We are very sorry for any confusion caused with the dispatch and delivery times. We allow up to 1-2 working days for orders to be processed and for our warehouse team to pack and dispatch it and then Royal Mail deliver them within 2-3 working days. We do advise of these times on our website but it sounds like you may have missed this. We understand your concerns about the Calix spilling when it's in your bag, and are in the process of improving the design to make the product more convenient and user-friendly and will be releasing a closable splash proof lid in the near future. We apologise for any inconvenience caused. Best wishes, Ellie

Posted 2 years ago

“The caps are not closing properly”

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Posted 2 years ago

Hi there, Thanks for your review. I'm really sorry to hear this. The Original 2.0 Bottles should be 100% leak proof when the lids are closing correctly. Please pop across an email to support@shoreusable.com and we'll be able to get this sorted for you :) Best wishes, Ellie

Posted 2 years ago

“They never came still waiting on them i missed my friends birthday party i did not want to go without her gift very very disapointed i thought Sho was a good company”

Helpful Report

Posted 2 years ago

Hi Peppard, Thanks for taking the time to leave us a review. I have just tracked your order for you and I can see that your order has now been delivered and we have replied to your email this morning. I'm really sorry about the delay on this, unfortunately Royal Mail are experiencing delays on International orders currently. Best wishes, Katie

Posted 2 years ago

SHO is rated 4.8 based on 28,130 reviews