Name: Shiply
Address: Shiply, Floor 3, 207 Regent Street, London, London Borough of Camden
Rating: 4.53

“It all seemed fairly good though I was uncertain on how to stop quotes coming through once I asked for a quote, without only accepting a quote.”

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Posted 1 year ago

Hello, Thank you for your feedback. We're glad to hear that your experience on our platform was mostly positive. Unfortunately, the only way to stop receiving quotes is either by accepting a quote or deleting the listing. Once you have received a quote, our system assumes that you are still interested in receiving quotes from other couriers until you accept one. If you have any further questions or concerns, please don't hesitate to contact our customer support team at support@shiply.com. Best Regards, John

Posted 1 year ago

“Very confusing website”

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Posted 1 year ago

Hi, I'm really sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. Thank you for taking the time to share your feedback with us. We appreciate your thoughts and will use them to continuously improve customer experience. Kind Regards, Anne

Posted 1 year ago

“The idea is good but I had some issues: - messages were restricted/controlled at the beginning because also typing information like weight and nr.of boxes the system recognised it as telephone number. Asked info to the customer care, sharing the screenshots that I didn't add any personal info but they didn't solve the issue but answered on the ticket that was solved. - payment by sepa has been worked only after a week and in the meantime no communication with the choosen moving company was possible. Also here pushed several times with the customer care, asking to elaborate the payment asap but no real help received.”

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Posted 1 year ago

Hi Annalisa, I'm really sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. Thank you for taking the time to share your feedback with us. We appreciate your thoughts and will use them to continuously improve customer experience. Kind Regards, John

Posted 1 year ago

“This is a fantastic service and provided simple shipping when I need it. However, they do not vet all the carriers, and the first service provider scammed me out of $303. Shiply only refunded $50.”

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Posted 1 year ago

Hi, I am sorry to hear your recent experience with Shiply and your chosen transporter was not positive. This is not the standard of service we expect from registered transport providers. We make all necessary efforts to reduce the number of unreliable transporters on our site, including a thorough vetting process and continuous monitoring of service delivery standards. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. Kind Regards, Megan

Posted 1 year ago

“I think the site was useful, provided me with the needed contact and service I required, there is a lot of room for improvement on oversight on this site/service. There are a LOT of profile bids that were clearly not from reputable service, the amout of scam profiles was note worthy.”

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Posted 1 year ago

Hi Bob, I'm really sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. Thank you for taking the time to share your feedback with us. We appreciate your thoughts and will use them to continuously improve customer experience. Kind Regards, John

Posted 1 year ago

“Le service après vente est trop lent. On ne peut pas avoir de réponses rapides . C'est très désagréable.”

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Posted 1 year ago

“Collection and delivery took ages, arrived damaged. Contact details for courier booked are incorrect and couldn’t speak to company directly. Company was called RedCube but emails came from SK logistics….. from instruction to delivery was living nightmare.”

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Posted 1 year ago

Hi, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. Kind Regards, John

Posted 1 year ago

“Communication was lacking initially and took over a month to get a pick up. Driver’s barely spoke English. Pick up was 6 hours later than originally planned. Delivery was late.”

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Posted 1 year ago

Hi Laurie, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. Kind Regards, Steve

Posted 1 year ago

“Shiply itself is kind of expensive”

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Posted 1 year ago

Hi Adrian, Sorry to hear that you feel this way. We feel that our commission rates are fair and reflect good value. However, we understand not all our customers feel the same way, and we appreciate the feedback. Kind Regards, Steve

Posted 1 year ago

“General a Good Plattform. But especially for international transport by far too high commission.”

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Posted 1 year ago

Hi, Sorry to hear that you feel this way. We feel that our commission rates are fair and reflect good value. However, we understand not all our customers feel the same way, and we appreciate the feedback. Kind Regards, Anne

Posted 1 year ago

“Counter-offer is not available”

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Posted 1 year ago

Hi Dean, I'm really sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If your issue is not yet resolved, don't hesitate to contact our friendly support team at support@shiply.com. Kind Regards, Michael

Posted 1 year ago

“Easy to use. There are hidden fees that I didn’t like. When I booked the shipping company I paid a down payment that was suppose to go to the shippers nut was later explained went to Shipley.”

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Posted 1 year ago

Hi Vikki, Thank you for your feedback about our platform being easy to use. However, we apologize for any confusion regarding the down payment and hidden fees associated with your shipment. Please note that this payment is intended to secure your booking and is used to cover the cost of our platform services. We feel that our commission rates are fair and reflect good value. However, we understand not all our customers feel the same way, and we appreciate the feedback. Kind Regards, Megan

Posted 1 year ago

“My impression of Shiply has improved. My prior review was a reflection of my frustration. Shiply has helped me find a reputable shipper and I thank them for that. My only remaining criticisms are: 1) Verification. They tell you how long the shipper has been on the site and how many reviews they have and scores, but there is no other verification to my knowledge. I got fooled by a fraudulent shipper. 2) The customer review process. You can write a favorable review of a shipper right away but you can not write a neutral or bad review until 10 days or so after you have accepted a shipper's bid. Unfortunately, this allows fraudulent shippers more time to scam customers.”

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Posted 1 year ago

Hi Fredric, Thanks for reaching out to us. I am glad to hear the matter has now been resolved with the help of our support team. Thanks for using Shiply. We hope that you will use us again soon. Kind Regards, Anne

Posted 1 year ago

“It is not obvious that the 1st fee is a SHIPLY only fee. The Broker has its own fee + the driver, charges its fare”

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Posted 2 years ago

Hi Sebastian, I'm really sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If your issue is not yet resolved, don't hesitate to contact our friendly support team at support@shiply.com. Kind Regards, Michael

Posted 2 years ago

“Wir hatten ein Problem mit der Anzahlung per Lastschrift. Kommunikation zum Spediteur war somit geblockt. Erst als es verbucht wurde haben wir das Konto zum kommunizieren freigeschaltet bekommen. Ist natürlich schlecht, wenn man einiges im Vorfeld klären muss.”

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Posted 2 years ago

“Hallo Vom Auftrag bis zur Abbuchung dauerte viel zu lange ( 15.-22.03.2023 ) In dieser Zeit ist leider keine Absprache mit dem Transporteur möglich ! Die Ware hätte Di. schon auf dem Wege sein können ! Gruß”

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Posted 2 years ago

“Está bien.”

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Posted 2 years ago

“The driver refused to take items to the 1st floor.”

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Posted 2 years ago

Hi, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. Kind Regards, Anne

Posted 2 years ago

“If something goes wrong you do nothing to help. You also let cowboys work on your platform!”

Helpful Report

Posted 2 years ago

Hi, I am sorry to hear your recent experience with Shiply and your chosen transporter was not positive. This is not the standard of service we expect from registered transport providers. We make all necessary efforts to reduce the number of unreliable transporters on our site, including a thorough vetting process and continuous monitoring of service delivery standards. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If there is anything we can do to help, don't hesitate to contact our friendly support team at support@shiply.com. Kind Regards, Michael

Posted 2 years ago

“is ok. some bugs in the system.”

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Posted 2 years ago

Hello Rene, We appreciate your feedback. Thank you for using Shiply. We hope that you will use us again soon. Kind Regards, Steve

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Shiply Reviews