Shiply Reviews

Name: Shiply
Address: Shiply, Floor 3, 207 Regent Street, London, London Borough of Camden
Rating: 4.53

4.5 Rating 44,627 Reviews

100 %

of reviewers recommend Shiply

Company Reviews

Metrics

Info

4.5

Based on 44,627 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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370

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Site très pratique et sérieux”

Helpful Report

Posted 8 months ago

“Andre the driver had a very poor attitude and complained about what he was getting paid. We tried to communicate with him but he got mad while towing out 30' Coleman trailer. Very unprofessional. He blocked our cell phone and would not answer calls or texts. I won't use this company again. Very upset with them”

Helpful Report

Posted 9 months ago

Hi Bernie, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please contact our friendly support team at support@shiply.com. Kind Regards, Anne

Posted 9 months ago

“Got ripped off by fake account, charged to collect a car and then never arrived. You would think Shiply would vet these people before allowing them on here £335 down now😠”

Helpful Report

Posted 9 months ago

Hi Andy, I am sorry to hear that your recent experience with Shiply and your chosen transporter was not positive. This is not the standard of service we expect from registered transport providers. We make all necessary efforts to reduce the number of unreliable transporters on our site, including a thorough vetting process and continuous monitoring of service delivery standards. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with your deposit refund, don't hesitate to contact our friendly support team at support@shiply.com. Kind Regards, Anne

Posted 9 months ago

“New customer, got an offer, accepted the offer. I paid with GiroPay, didn't have to enter any TAN or other verification. Not I can't progress, didn't get any confirmation, and the status is still on "payment pending" with no option to change to other payment services. Due to this my whole shipping contract is on hold and I can't even tell the company because mails are blocked during "payment pending". I am baffled.”

Helpful Report

Posted 9 months ago

Hi, Thank you for bringing this issue to our attention. I'm sorry to hear about the trouble you are experiencing with the payment process. Please rest assured we take these issues seriously. To resolve this, please get in touch with our support team at support@shiply.com with your payment details and contract information. We will prioritise your case and help you get things moving as soon as possible. Kind Regards, Steve

Posted 9 months ago

“Shiply stellt keine Rechnungen für Ihre Provisonen aus...”

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Posted 10 months ago

“The courier was and prompt and the furniture arrived safely. However, on delivery the driver asked that I made the bank transfer on the spot, infront of him. I did, but he wouldn’t leave my doorstep until the funds appeared in his bank account! I’d made the transfer and showed him my bank app on my phone. But he just wouldn’t leave my doorstep! This was scary, intimidating and bizarre. This soured the whole experience.”

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Posted 11 months ago

Hi, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Megan

Posted 11 months ago

“Why do most of your shippers suck? And while I try to add info for a new quote, why will the screen "when would you like the job carried out?" go away after I click "Flexible" and "Submit & Start getting quotes in minutes" ????????”

Helpful Report

Posted 11 months ago

Hi Jeff, We're genuinely sorry to hear about your experience. We strive to provide a platform that connects customers with reliable shippers. However, we understand that sometimes the service may not meet expectations. Regarding the quote submission issue, we apologise for any inconvenience caused by the disappearing screen. This isn't the experience we want for our users. We'll look into this technical issue to ensure it's resolved promptly. Your feedback is valuable to us, and we're committed to improving our platform based on your input. If you continue to experience issues or have further concerns, please email us at support@shiply.com so we can assist you directly. Kind Regards, Megan

Posted 11 months ago

“I posted my need for shipping and got immediate replies asking me for more information, including the weight and dimensions of the packages. My reply was flagged by Shiply as an attempt send my phone number, contrary to their policy. There was no phone number, just weight and dimensions, but Shipley decided I was violating their policy and now every message I send gets a response that they suspect me of trying to violate their policy and will need to hand review my messages. This is insulting and it is ridiculous that their system cannot distinguish dimensions from a phone number.”

Helpful Report

Posted 11 months ago

Hi, We apologise for the inconvenience you've experienced with our messaging system. Our priority is to ensure that all communication on our platform complies with our policies to maintain a safe environment for all users. We understand your frustration and will review our system to improve its accuracy in distinguishing between dimensions and phone numbers. In the meantime, please continue to provide the necessary information for your shipping needs, and we'll ensure that your messages are promptly reviewed so that we can assist you effectively. If you have any further concerns or need assistance, please don't hesitate to contact us at support@shiply.com. We appreciate your understanding. Kind Regards, John

Posted 11 months ago

“Your emailing too much Costs were double palletline”

Helpful Report

Posted 11 months ago

Hi Timothy, We apologise for any inconvenience caused by our email communications. We aim to keep our users informed about their shipments and relevant updates, but we understand that receiving too many emails can be overwhelming. Regarding the costs, we're sorry to hear that you found them to be higher than expected. Our aim is to provide competitive pricing while ensuring quality service. If you have any specific concerns or questions about the pricing, please feel free to reach out to us via email at support@shiply.com, and we'll be happy to assist you further. Thank you for bringing these issues to our attention. We appreciate your feedback, which helps us improve our services. Kind Regards, Anne

Posted 11 months ago

“muy caro por su servicio”

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Posted 1 year ago

“They don’t ship when they say they would. Disappointed with this company”

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Posted 1 year ago

Hi Julie, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, John

Posted 1 year ago

“I had my things delivered today. All good except the driver was a trying to be paid twice. Chanced his luck to see if I was going to pay again when I knew it was already paid by sender Not a good representation for the company.”

Helpful Report

Posted 1 year ago

Hi, We're glad to hear that your items were successfully delivered. However, we apologise for the inconvenience caused by the driver attempting to request payment again. This behaviour does not reflect the standards we expect from the transport providers on our platform. We take such matters seriously and will address them appropriately. If you encounter any further issues or have any concerns, please reach out to us at support@shiply.com, and we'll assist you further. Thank you for bringing this to our attention. Kind Regards, Megan

Posted 1 year ago

“Whilst my courier achieved what I had booked them for; to collect an item and deliver an item, it came with challenges which means I would not be recommending the service again. The van allegedly broke down twice in the space of 1 week which meant my collection was cancelled once as was my delivery. The rebooked time and date didn't suggest they had tried to find me a 'soonest' alternative slot, I literally went back into the list and had to accept the details they gave me. Whilst I accept that the delivery was a challenge, my husband was quick to offer an alternative plan - the delivery men were so reluctant to help because it wasn't an 'easy' drop off that at one point my husband believed that they would be leaving the item on the drive. They were 'permitted' by their boss to give my husband an extra 10minutes to help him get it inside but that was done begrudgingly. I have a house with narrow doors however we get furniture in the house all the time - we'd be sitting on the floor if we couldn't get it in but sometimes it needs a couple of minutes to work out the best plan. The courier knew that it was going into a basement kitchen and as it is, it was quickly established that it wouldn't be going down to the basement without a bit of thought so the fact that we asked them to help get it onto the ground floor was a simpler job that what I had originally paid for. This service has been a constant niggle for me for the last 2 weeks and not a smooth service I was seemingly promised.”

Helpful Report

Posted 1 year ago

Hi Joanne, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Steve

Posted 1 year ago

“Difficult to communicate constantly proofing text.”

Helpful Report

Posted 1 year ago

Hi, We apologize for any challenges you've faced with communication. We strive to make our platform user-friendly, and your feedback is crucial for improvement. If you could provide more details or specific issues you've encountered, we'd be happy to address and assist you better. Feel free to share your concerns or suggestions with us at support@shiply.com, and we'll work towards enhancing your experience. Thank you for bringing this to our attention, and we appreciate your understanding. Kind Regards, Anne

Posted 1 year ago

“Request cancelation”

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Posted 1 year ago

Hi, I'm sorry to hear about your cancelled transaction with one of our transport providers. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Steve

Posted 1 year ago

“Confusing payment process. Had no idea Shiply would take the deposit and that it wasn't provided to the company. Wish the payment process was more upfront and clear on the website. Very professional delivery service.”

Helpful Report

Posted 1 year ago

Hi, I apologize for any confusion regarding the commission charges on Shiply. Shiply operates on a commission-based model, and the deposit is part of the commission charged for providing the platform and support services to customers and transport providers. We aim to be transparent about our commission structure, and we understand the importance of clear communication with our users. You can review the Shiply fee structure on our Terms Page (https://www.shiply.com/terms). If you have any further questions or concerns about the commission or any other aspect of our service, please feel free to contact our support team at support@shiply.com. We're here to assist you and provide any information you may need. Kind Regards, Megan

Posted 1 year ago

“Hier Unternehmen hat den Auftrag falsch erfasst somit hat ihr Transporteur Probleme gehabt. Der Transport kostete mich das Doppelte wie von Ihnen angeboten.”

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Posted 1 year ago

“looks like ill have to find somewhere else for delivery no one went below £84 fixing prices by the looks of it bye try some real competition”

Helpful Report

Posted 1 year ago

Hello, Thank you for reaching out to us and sharing your feedback regarding the pricing for your delivery needs. We appreciate your time and consideration. We understand that pricing is a significant factor in your decision-making process, and we regret if the current quotes did not meet your expectations. We strive to create a competitive marketplace, and your input is valuable in this regard. We are continuously working on improving our platform, and your experience plays a crucial role in this journey. If there's anything specific you'd like to share about your pricing concerns or if you have suggestions for improvement, please feel free to email us at support@shiply.com. Your feedback helps us better understand user expectations and enhances our service. Kind Regards, John

Posted 1 year ago

“Accepted quote, submitted card details. Payment failed. Now it says quote accepted, but when I hit "get contact details" I get a "Oops something went wrong" error. Does not instill confidence this operation is good. Let's see if they can fix it quickly or I'm going elsewhere.”

Helpful Report

Posted 1 year ago

Hello, I'm sorry to hear about the issues you're facing with the payment process. We understand the importance of a smooth and reliable experience on Shiply. To resolve this quickly, I recommend reaching out to our support team at support@shiply.com. They can assist you in resolving the payment issue, ensuring that you have a seamless experience on our platform. Thank you for your patience, and we apologize for any inconvenience caused. If you have any other concerns, feel free to let us know. Kind Regards, John

Posted 1 year ago

“Where is my invoice?”

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Posted 1 year ago

Hi, We can only provide you with a receipt for the deposit payment made. Your chosen courier would need to issue a receipt for the outstanding amount, as this payment was made directly to them. Please contact your chosen courier, and they should be able to assist you here. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Steve

Posted 1 year ago

Shiply is rated 4.5 based on 44,627 reviews