Whilst my courier achieved what I had booked them for; to collect an item and deliver an item, it came with challenges which means I would not be recommending the service again. The van allegedly broke down twice in the space of 1 week which meant my collection was cancelled once as was my delivery. The rebooked time and date didn't suggest they had tried to find me a 'soonest' alternative slot, I literally went back into the list and had to accept the details they gave me. Whilst I accept that the delivery was a challenge, my husband was quick to offer an alternative plan - the delivery men were so reluctant to help because it wasn't an 'easy' drop off that at one point my husband believed that they would be leaving the item on the drive. They were 'permitted' by their boss to give my husband an extra 10minutes to help him get it inside but that was done begrudgingly. I have a house with narrow doors however we get furniture in the house all the time - we'd be sitting on the floor if we couldn't get it in but sometimes it needs a couple of minutes to work out the best plan. The courier knew that it was going into a basement kitchen and as it is, it was quickly established that it wouldn't be going down to the basement without a bit of thought so the fact that we asked them to help get it onto the ground floor was a simpler job that what I had originally paid for. This service has been a constant niggle for me for the last 2 weeks and not a smooth service I was seemingly promised.