Name: Shiply
Address: Shiply, Floor 3, 207 Regent Street, London, London Borough of Camden
Rating: 4.53

“shipley has 1000's of old unused driver owner accounts and also accounts letting mates do work and are carless and unreliable”

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Posted 1 year ago

Hi, Thank you for bringing this to our attention. We take such matters seriously, as maintaining the quality of our service is paramount. Please be assured that we constantly review and assess our database to ensure active and reliable service providers. Your feedback helps us in this process. If you encounter any specific issues with a transport provider, please report it to us at support@shiply.com, and we will investigate promptly. Your concerns are valued, and we appreciate your trust in Shiply. Kind Regards, Steve

Posted 1 year ago

“Arrived at pick up (piano) said to client “how we going to move that” had no idea what to do even though advertised as piano moving competent. Had no trolley and no lift on transport. Had to be helped by customer to move.”

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Posted 1 year ago

Hi, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Anne

Posted 1 year ago

“They drove my car 86 miles after I checked off flat bed delivery”

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Posted 1 year ago

Hi, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, John

Posted 1 year ago

“Nonostante il trasporto sia stato annullato, sto ancora attendendo da SHIPLY la restituzione del deposito cauzionale versato. Ticket n.7658 del 14/09/2023 e n.7669 del 24/09/2023”

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Posted 1 year ago

“Está genial que te ponga en contacto con múltiples proveedores. Lo que resulta enormemente irritante es que a cualquier mensaje que escribas te responda que están intentando enviar información de contacto al proveedor, o que estás negociando el precio. Al final tienes que estar enviando tu mensaje frase por frase retocando todo lo que escribes para que la web no se queje. Muy irritante.”

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Posted 1 year ago

“no son correctos, tsarifa un poco alta para el servicio que dais, indicais que es precio todo incluido y el iva es independiente, muy mala experiencia con la aplicacion”

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Posted 1 year ago

“Not that happy using Shiply. Here's my story. I posted my job and got about 8-9 quotes pretty quickly but it turned out that not a single one of the companies could (or would) actually help me. I wish they would read the listing first and figure out if they really want the job before promising me "fast friendly solutions" they aren't really prepared to offer. I was trying to transport exercise equipment from near Manchester to near Canterbury, not that heavy (25kg), not even that big (just over 2m tall and basically the dimensions of a medium large sofa). When I first saw all the quotes, I thought for sure I'd get something and went ahead and bought the item on eBay. But then, literally all the companies insisted it wouldn't fit in whatever van they have, even those with a Luton van that it definitely would have fit in. I asked a couple of companies what I should do to avoid irrelevant quotes, one replied (sincere thanks!) and said I need to relist with "need lorry" and the dimensions in the listing title. Which I did. Then - plot twist - ALL THE SAME COMPANIES QUOTED AND MESSAGED ME AGAIN. And when I contacted them, they turned me down again. "We're sorry for any inconvenience, our quote was placed in error". I think the quotes are bots, auto-messaging with text that is supposed to sound friendly but is totally creepy, especially the second time you get it when the company already said they don't want the job. I ended up getting back to a couple of them, asking why they refused the job and arguing that it WOULD fit in the van they say they have. Real people answered, I know because the friendly tone (mostly) disappeared, now I got a load of messages that consisted entirely of grunts like "Too big for van". Two said they would look into it (sincere thanks to them!). I waited a day, but in the meantime, the window was closing on a possible eBay return (thankfully I had bought from a seller that offers returns). I decided it wasn't worth the risk, and maybe not even worth the money if I did get a taker. Quotes started near £190 and gradually went down around £160... but the item cost £100. I'll think hard before doing anything that makes me need Shiply again. Companies, if you can't do it, don't quote on it. If you can do it but it would take up room in your van that you need for other things, FIND A PRICE THAT WOULD MAKE IT WORTH YOUR WHILE and quote that. Then I can decide on an honest basis whether to pay it or not. Finally, after declining the quotes (yes, that was up to me) I got a bunch more bot messages saying I should feel free to contact them for future jobs. I hope I don't need to. Might be an option if I ever need to pay high prices to transport something tiny, that these guys can be 100% sure it will fit in their van.”

Helpful Report

Posted 1 year ago

Hi, Thank you for sharing your experience with Shiply. It's important that transport providers on our platform carefully read and assess the job listings to ensure they can fulfill the requirements before placing quotes. We apologize for any inconvenience caused by quotes that did not align with the services offered by these providers. Your feedback regarding the quote process and communication is valuable, and we will use it to improve our platform and enhance the experience for both customers and transport providers. We aim to provide a reliable and efficient service, and your insights will help us achieve this. We hope that, in the future, you'll find a more suitable solution for your transport needs. If you ever decide to use Shiply again, please feel free to contact us at support@shiply.com if you have any questions or concerns. Your satisfaction is important to us. Kind Regards, Anne

Posted 1 year ago

“Shiply needs to do better about sorting out scammers and companies whose bids are not accurate I had success with the company that I used, but it was my second attempt bc the first company, 2 J's Shipping LLC didn't communicate for almost a week, and then asked for more money after I had already accepted and confirmed my bid by calling them.”

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Posted 1 year ago

Hi Kristal, I am sorry to hear your recent experience with Shiply and your first chosen transporter was not positive. This is not the standard of service we expect from registered transport providers. We take all efforts necessary to reduce the number of unreliable transporters on our site, and this includes a thorough vetting process and continuous monitoring of service delivery standards. I would kindly request you to leave some feedback for your transporter on their Shiply profile so that other users can be made more aware of your experience with them. Kind Regards, John

Posted 1 year ago

“Very misleading shiply is just a broker for other brokers once you except a quote from another broker shiply has you pay them a fee then broker searches for a Transporter and with the fee that shiply charges which was over $100 you will end up paying more then just call transportation companies yourself and save yourself MONEY .Shiply has no phone number si once you give them fee you are out of luck.DO NOT USE SHIPLY CALL TRANSPORTERS YOURSELF!!!!!!”

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Posted 1 year ago

Hello Craig, We apologize for any confusion or inconvenience you experienced during your shipping process. Shiply is a platform that connects customers with transport providers, and we do charge a small commission to cover the cost of operating the platform. If you have concerns about pricing or any issues with your shipment, please reach out to our support team at support@shiply.com. We are here to help and address any questions or problems you may have. We appreciate your feedback, and we'll take it into account as we work to improve our services. If you need further assistance, don't hesitate to contact our support team. Best regards, Anne

Posted 1 year ago

“poco intuitivo”

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Posted 1 year ago

“I had an issue with a delivery company on your site the number did not work, nobody has to this day weeks later responded to any email or message on any social media platform, terrible experience”

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Posted 1 year ago

Hi Louisa, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, John

Posted 1 year ago

“I was lied to multiple times about my pick up. The person I bought the car from missed 2 days of work waiting for a pick up. The first (supposed driver) laughed at him and hung up. We were told 3 different stories why the driver wasn’t keeping his pick up appointment. When they FINALLY got a dependable driver, he was waiting at the pick up location at4am ready to go. This driver was the ONLY person that had his stuff together. I DEFINITELY WOULD NOT USE THIS COMPANY again. I felt bad for the person I bought the car from because, they left him hanging and missing work. But my car arrived in good shape, no thanks to the dispatch.”

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Posted 1 year ago

Hi Rick, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, John

Posted 1 year ago

“the courer i paid 11 pounds depost for took 3 weeks to get back to me by that time the custumer wanted there money back and lost the sale not happy and could not get my depost back”

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Posted 1 year ago

Hi Eric, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with your deposit refund, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Megan

Posted 1 year ago

“This was my first time using them! Delivered a day later than promised! Which delayed our get a way break!”

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Posted 1 year ago

Hi Cheryl, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Anne

Posted 1 year ago

“The driver was several hours late on delivery. Had no idea how to drive a manual transmission. Broke the key off in the ignition - literally. Flooded the vehicle to the point of vapor locking it. Blew up the distributor. I helped him push the vehicle off his hauler. He took my money and left me on the side of the road. The vehicle had to be flat bedded to a service garage for a several hundred dollar parts and labor bill. Huge thumbs down.”

Helpful Report

Posted 1 year ago

Hi Michael, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, John

Posted 1 year ago

“I want to leave you a higher mark, but I won’t because you tried to blame me for your mistake. There was a change made on my part, and I informed you immediately. You know there was a mistake on your part, and you tried to blame me for the late pick up. I am disappointed in that. The driver seems like a nice person, but he was not good at truthful communication. I called him immediately in the morning (after I received notice that he would pick up that day) trying to find out what time he would be at my house. He said after 4pm, then I informed him I had another meeting and will be home around 6pm. He then said after 7pm as he already decided to pick up another load and didn’t come until 10:30pm. On delivery day, he said after noon, so I asked him for a time range. He refused to answer that and said he can’t give me an exact time. I told him I understand that he needs to make a living by picking up loads, all I need is a time range so that my son doesn’t sit there all day and wait as he has things to do too. I had to push so hard to actually get the answer as the driver finally said 8-9pm. Now can you imagine if that was you waiting at your house from noon to 9pm?”

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Posted 1 year ago

Hi Ben, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Anne

Posted 1 year ago

“My experience for shipping a Harley Roadglide from California to Houston Texas has been a nightmare. After agreeing on price, the contractor company called and said they could pick up but had changed the price by $65.00 more. And had only one hour to get shipment ready. When the shipper arrived, he had no experience with nor could he load a motorcycle. After we loaded it, he only had strap on front. we provided back straps to secure bike. Delivery was to be on Saturday. After several calls to contractor they assured it would be there by 5pm. At 2:30pm the driver called me directly, and only spoke Spanish, he broke down and could I send him $300.00. when I asked where he was, he was in Arizona. I immediately called contractor who stated he will be there on Sunday by 5pm. I also stated I wanted the insurance paperwork promised when bike was picked up but never given. I sent another email to them requesting insurance and where was the bike. I still did not get my bike, the paperwork or honest correspondence as to where the shipment is. 2J's shipping is rude, and never honest on their correspondence. they stated it will get there when it gets there..”

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Posted 1 year ago

Hi Richard, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Megan

Posted 1 year ago

“I like the idea of shiply - a platform that lets you find a carrier quick and easy. My car has been shipped more or less as expected and the price has been OK. But shiply - takes a fee of 20% - requires to pay the fee in advance before actually knowing the potential carrier by name - is obviously not able to send an invoice - doesn't react on my support ticket So shiply currently is a bad implementation of a great idea - too bad. My carrier behaved similarly. Contract? Receipt? Invoice? Reliable communication? No! If you don't need any papers and are very confident that everything will be OK anyway - go ahead, good luck!”

Helpful Report

Posted 1 year ago

Hi Klaus, We appreciate your perspective and apologize for any inconvenience caused. Regarding the fee, Shiply operates on a commission-based model, which allows us to provide a platform for connecting customers with transport providers. The fee helps cover the costs of maintaining and improving the platform's functionality and services. We understand your concern about paying the fee in advance. While we aim to ensure a transparent and reliable process, we acknowledge that the current approach may not meet everyone's preferences. Regarding invoicing, we apologize for any confusion or inconvenience caused. Shiply operates as a platform that facilitates transactions between customers and transport providers, and it is the responsibility of the transport provider to issue invoices or receipts for their services. We recommend contacting your transport provider directly to request the necessary documentation. We appreciate your feedback and will continue working to improve our platform and services. If you have any further concerns or questions, please don't hesitate to contact our support team at support@shiply.com. Kind Regards, John

Posted 1 year ago

“A very frustrating experience from start to finish although shiply came highly recommended. Very difficult to establish collection and delivery dates which once arranged did not happen to much inconvenience for all parties involved. Both collection and delivery dates were rescheduled! The price quoted was inflated a couple of days prior to delivery, not by much but it's the principal that's just not acceptable. The shipping company wanted paying direct to their bank but failed to supply the details. I paid cash on the day to get round this. The chair moved was clearly noy looked after and had been dragged damaging the underside. A good job this will be reupholstered.”

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Posted 1 year ago

Hi Phil, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Steve

Posted 1 year ago

“10 day gap between collection and delivery over a distance of a mere 200 miles. Waited 5 days at destination where only message was ‘We are planning re-planning the route’. Mobile no. provided was useless: ‘you are next in line’, followed by silly recorded message, then cut off. No call back after 3 attempts to find out what was going on. Suspect alternative quote was a fake -it was so ridiculous. Suspect also some of companies mentioned, eg ‘Fast4Easy’ are also fake.This seems to be the conclusion of some other reviewers who are deeply unhappy about the service. Business model seems to be based on kidology.”

Helpful Report

Posted 1 year ago

Hi Bob, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Megan

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Shiply Reviews