Shiply Reviews

Name: Shiply
Address: Shiply, Floor 3, 207 Regent Street, London, London Borough of Camden
Rating: 4.53

4.5 Rating 44,621 Reviews

100 %

of reviewers recommend Shiply

Company Reviews

Metrics

Info

4.5

Based on 44,621 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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370

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent company even sent me a picture when he loaded my car kept me informed along the way was so helpful getting the car into my drive and at a competitive price would certainly use them again *******”

Helpful Report

Posted 1 month ago

Hi Tony, Thank you for sharing your feedback with us. We're glad to hear that you had a positive experience with the service provider. It's great to know that they were responsible and met your expectations. If you ever need assistance in the future or have any questions, please don't hesitate to email our support team at support@shiply.com. We're here to help! Kind Regards, Anne

Posted 1 month ago

“Avoid avoid. The companies will mess you about to try and fill the transport vehicle for the return journey to make more money. I got fobbed of 3 times with the transporter is broken down and stuck in the garage. That's why they give cheap quotes. And if you cancel you'll get your refund ok. But you are unable to leave a review . Only completed jobs are able to review. Utter bull s..t”

Helpful Report

Posted 1 month ago

Hi Ian, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. Please note that you can still leave a review for your transport provider, even if the job was cancelled. Reviews help other users make informed decisions, so we encourage you to share your experience. If you need any further assistance, feel free to reach out to our support team at support@shiply.com. Kind Regards, Megan

Posted 1 month ago

“Furniture-to-you (433) on SHIPLY are the WORST!!! AVOID THESE GUYS! Total time wasters - Poor Communications, LIARS and EXTREMELY POOR SERVICE!!! Wasted a whole two weeks, costing both sender and recipient countless number of appointments and missed events, just waiting for their consistently failed promises! WORST EXPERIENCE EVER and a RED FLAG for anyone using Shiply for the first time!!!”

Helpful Report

Posted 1 month ago

Hi Anthony, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Steve

Posted 1 month ago

“STOLEN CAR!!!! Worst company ever! My car was STOLEN in transit. Shiply presents itself as a company that services it's customers. They do nothing. The good reviews are simply luck based on getting a good driver. Shiply did nothing for my stolen car. I tried reaching them. You can only e-mail - no contact info. So I am left with a stolen car. 3 DAYS later I get this ridicules response from them saying.... "Please note that we currently do not offer phone support. However, we are fully committed to assisting you in resolving this matter. As a neutral platform facilitating connections between users and transport providers, we are not directly involved in transactions or disputes." After leaving them a terrible honest review they posted...They are looking into the matter. Still no calls or contact. I am left with no car and no company to help.”

Helpful Report

Posted 1 month ago

Hi Danny, We're sorry to hear that you had a negative experience. Shiply takes issues of theft very seriously, and we strive to maintain a secure and reliable platform for all our users. Our team has already contacted the transport provider on your behalf and requested that they reach out to you promptly to address your concerns. We highly encourage you to cooperate fully with the police to address this theft case. Additionally, it's important to keep all relevant documentation and records related to the shipment, as they may be needed for the investigation. Thank you for bringing this to our attention, and we apologise for any inconvenience you may have faced. Kind Regards, Megan

Posted 1 month ago

“Shiply is a rip off....their policy clear state that if you have to cancel within the 1st 28 day you can get a refund for deposit and then when you you cancel and do you everything right by their policy...they try and hit you with use this app called sproofy which is only used on an older device..now my Camara records time, fate and location of whenever you take pictures of..so i explain what was going on and send pictures of camper along with all the details of where the camper is and that it was never moved to Wyoming that I'm still in alabama...which the move wasn't scheduled til April 2025 and my job fell though so im staying and of course they ghosted me....will never use this company and if i know anyone that say they are going to try shiply ...I will tell them how shady they actually are...”

Helpful Report

Posted 2 months ago

Hi, We’re sorry to hear about the issues you faced regarding your cancellation and refund request. Our refund policy does allow for cancellations within the first 28 days, provided all necessary verification steps are completed. We understand your frustration regarding the verification process, but these measures are in place to ensure security and prevent misuse. Please reach out to our support team at support@shiply.com with your case details, and we will be happy to review this matter further. Kind Regards, Anne

Posted 1 month ago

“Shiply did not do anything but provide a platform . They obscure actual charges that you don’t need to pay. I am working on a dispute currently. Brokers are self insured and Shiply does not actually book your shipment. You book it yourself when you make contact with the broker which you don’t need Shiply to do. Just google their name online once you are contacted by the broker after you put in your delivery request.”

Helpful Report

Posted 2 months ago

Hi, Shiply is a platform that connects customers with transport providers, offering a convenient way to compare quotes and choose a provider that suits your needs. All costs and terms should be confirmed directly with the transport provider before booking. If you believe there have been any discrepancies in charges or have an ongoing dispute, please reach out to our support team at support@shiply.com so we can look into it for you. Kind Regards, Steve

Posted 1 month ago

“Found the whole process very confusing and frustrating, , funny how almost every quote was the same and none could give me a defined collection date, not recommended”

Helpful Report

Posted 2 months ago

Hi Arthur, I'm sorry to hear that you found the process confusing and frustrating. Transport providers set their own schedules and availability, so collection dates can sometimes vary. We always recommend confirming pick-up and delivery details directly with the provider before accepting a quote. If you need any help navigating the process, please reach out to us at support@shiply.com. Kind Regards, Megan

Posted 1 month ago

“Paid deposit after agreeing dates for my item to be collected delivered, I was then told he can do the dates and decided to reschedule collection and delivery. I stated this wasn't what we agreed, so I told him that's unacceptable. Had all forms to complete to gain my deposit back. Totally time waster, I wont use shiply or this courier again ever. Good luck If you do.”

Helpful Report

Posted 2 months ago

Hi Tony, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Anne

Posted 1 month ago

“Le prix de base à été repris 600 euros et les 100 euros versé sur shiply sont perdus. Tout à été laissé en vrac sous entendu que c était le premier prix. De belles promesses au départ non réalisées”

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Posted 2 months ago

“The driver who delivered my car wanted me to reverse the car off his transporter van. I explained to him that I was not insured to do that. He got angry and said his 5 year old son can do it blind folded. That was the highest level of incompetence. I don't recommend any one to use this platform. I don't think they vet these drivers at all.”

Helpful Report

Posted 2 months ago

Hi Leny, I am sorry to hear that your recent experience with Shiply and your chosen transporter was not positive. This is not the standard of service we expect from registered transport providers. We make all necessary efforts to reduce the number of unreliable transporters on our site, including a thorough vetting process and continuous monitoring of service delivery standards. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If there is anything we can do to help, don't hesitate to contact our friendly support team at support@shiply.com. Kind Regards, Anne

Posted 2 months ago

“Stay away!! My car has most likely been STOLEN by transport company. Police are involved. I had reached out to Shiply and they offer ZERO support. They have no call in number- you have to e-mail them. It took at least a day for them to respond and tell me they have no support, they cannot call and they are not involved. They do nothing. Their website falsely portrays a company that offers the best drivers- but they do nothing. The transport company is most likely fake and walked into dealership and stole my $150k car. Police are investigating”

Helpful Report

Posted 2 months ago

Hi, We're sorry to hear that you had a negative experience. Shiply takes issues of theft very seriously, and we strive to maintain a secure and reliable platform for all our users. I apologise for any inconvenience caused. Shiply no longer offers phone support. The best way to contact us and get assistance is through email at support@shiply.com. If you believe you experienced theft while using our platform, please report the incident to our support team at support@shiply.com. We will do our best to assist you throughout this process. We highly encourage you to cooperate fully with the police to address this theft case. Additionally, it's important to keep all relevant documentation and records related to the shipment, as they may be needed for the investigation. Thank you for bringing this to our attention, and we apologise for any inconvenience you may have faced. Kind Regards, Steve

Posted 2 months ago

“My experience with Shiply has been nothing short of disastrous. If you're considering using this platform, think twice. They have proven themselves to be a company that facilitates unprofessional and fraudulent behavior while refusing to take accountability for the actions of the service providers they allow on their platform. The provider I hired through Shiply pressured me into paying €200 upfront for dubious "ferry and customs fees," despite Shiply's clear policy against upfront payments. This was requested through an unprofessional Gmail account, with no official documentation, making the entire process feel fraudulent and exploitative. I explicitly arranged for delivery on specific dates, but the provider completely ignored these instructions. They attempted delivery when I was unavailable and eventually showed up late at 10:30 PM, causing immense disruption. The provider harassed and bullied me throughout the process, blaming me for their own mismanagement. To top it off, they accused me of fraud after I complied with their unjustified payment demands. Despite reporting these issues to Shiply, they refused to refund the €80 deposit, citing it as their platform fee. They conveniently ignored their responsibility to ensure that providers operating on their platform meet basic professional standards. Allowing such providers to exploit customers reflects Shiply's lack of oversight and accountability. Shiply’s response to my formal complaint was dismissive, and their solution? Contact their "complaints department" - to which I have had no response (1.5 months, 4 messages ignored), effectively brushing me off. To sum up, Shiply charges fees for a "service" that puts customers at the mercy of shady providers and then washes their hands of any wrongdoing. Their platform is a breeding ground for unprofessionalism, dishonesty, and exploitation. Save yourself the stress and look elsewhere. Do not trust this platform unless you enjoy paying for poor service and enduring blatant disregard for customer care.”

Helpful Report

Posted 2 months ago

Hi Naomi, Thank you for your message, and we’re very sorry to hear about your experience. We’d like to clarify that the deposit paid to Shiply is a platform fee for connecting you with a transport provider. Once the item has been delivered, meaning the transaction has been completed, the deposit becomes non-refundable as per our terms and conditions. Please rest assured that we take all complaints seriously. You can leave a review directly on the transport provider’s profile to help others make informed decisions. At the same time, we closely monitor all providers and take appropriate action, including suspensions, if they fail to meet our standards. Please note that we evaluate both the transport provider’s side and the customer’s side to ensure a fair process before taking action. If you wish to pursue further action against the transport provider, we recommend reporting the matter to the police. If you have additional concerns, please email us at support@shiply.com. Kind Regards, Anne

Posted 2 months ago

“I would strongly advise anyone to steer clear of Shiply. This company has no regard for customer care and offers absolutely no customer service. In my experience, they operate more like a scam. I booked a transport provider through them and was encouraged to buy Shiply's additional insurance. However, the transport provider refused to honor Shiply's insurance policy in the event of damage during transport. Eventually, the provider canceled the booking from their side. I ended up losing the £38 I paid to Shiply — £18 for the deposit and £20 for their so-called insurance. Shiply has made no effort to resolve the issue, and they are impossible to contact. Their phone line always goes to voicemail, and no one ever calls back. I have submitted two support tickets (which I’ve attached as proof), but after three days, I have yet to receive any response. They falsely claim to respond within six hours. This has been a deeply frustrating experience, and I regret ever using Shiply. Do yourself a favor and avoid this company entirely. You’re better off working with a service that values its customers and provides reliable support.”

Helpful Report

Posted 2 months ago

“I want to report that someone contacted me pretending to be a buyer. They said they want to purchase something from me and that they will use your company for delivery. They claimed that I need to approve the process, but in reality, when I approve, they will withdraw money from my account. It seems they are misusing your company to scam people, and I don’t think this is very safe.”

Helpful Report

Posted 2 months ago

Hi, Thank you for bringing this to our attention. We’re sorry to hear about this concerning experience. Please rest assured that Shiply does not contact individuals in this manner or require approvals for transactions outside of our secure platform. It seems that someone is attempting to misuse our name for fraudulent purposes. We strongly recommend that you do not share any personal or financial information with individuals outside of the Shiply platform. If you receive any suspicious messages or requests, please report them to us immediately at support@shiply.com, so we can investigate and take appropriate action. We take these matters very seriously and are committed to ensuring our platform is safe for all users. Kind Regards, Anne

Posted 2 months ago

“Avoid at all costs! The individual is entirely unresponsive and displays a lack of professionalism in communication. The chat was riddled with inappropriate language, making the experience highly unpleasant. I cannot trust someone like this to handle the delivery of my items. If it were possible, I would rate them zero stars.”

Helpful Report

Posted 2 months ago

Hi Waz, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Anne

Posted 2 months ago

“Customer service started of great, but once I agreed to set price that went away. After waiting for 2 weeks of waiting for the car to be picked up the price went up almost $100.00 with no clear reason given. Be careful if you are in a hurry for delivery. I will say the delivery driver was very professional and nice. It seems once they got my deposit I was not important anymore and I would get my car whenever they could get to it. Just my opinion.”

Helpful Report

Posted 2 months ago

Hello Jimmy, Please note we do not allow couriers to charge extra on top of the quote you have accepted unless there are additional items, a change of address, or other things that are stated in their Terms and Conditions. The accepted price is what you are expected to pay and no more. If this happens, you have the option not to proceed, and we can credit your deposit and relist the item/s for you. We're here to assist you, so please feel free to reach out if you have any further concerns at support@shiply.com. Kind Regards, John

Posted 2 months ago

“I was scammed out of 570,700 Euros worth of USDT by a fraudulent broker, and I felt hopeless. Supreme Assets Recovery Agency came to my rescue and successfully recovered my funds. Their team was professional, responsive, and handled everything with care. If you’ve been scammed, I highly recommend contacting them. Email: 𝘴𝘶𝘱𝘳𝘦𝘮𝘦𝘢𝘴𝘴𝘦𝘵7@𝘨𝘮𝘢𝘪𝘭.𝘤𝘰𝘮 or WhatsApp: +44 73-88-69-79-58. They are trustworthy and deliver results!”

Helpful Report

Posted 2 months ago

Hi William, We're truly sorry to hear about your negative experience with our platform. We strive to maintain a safe and reliable environment for all our users, and we take reports of fraudulent activity very seriously. If you've encountered any scammers or fraudulent activity on our platform, please don't hesitate to report it to us immediately. You can email our support team at support@shiply.com with details of the issue, and we'll investigate the matter thoroughly. We sincerely apologise for any inconvenience caused, and we're dedicated to improving our services and ensuring a positive experience for all our users. Kind Regards, Megan

Posted 2 months ago

“After contracting with an auto shipper, they were unable to pick up and deliver my car. I contacted Shiply customer service to have my deposit returned and cancel the shipment. Shiply did not respond to my customer service request. There is no way to contact them other than the customer support form on their website. They ask for 6 hours to respond to your request. It's been 4 days.”

Helpful Report

Posted 2 months ago

Hi Rachel, Our support team is currently processing your refund. Refunds are normally processed within five working days and will be returned to the original payment method. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, John

Posted 2 months ago

“Terrible experience. The courier I selected failed to arrange a collection and delivery within the agreed time slot and did not respond to any of my emails except to say they were still in the process of arranging a slot. When I contacted Shiply through their website and by email to ask for a refund they completely ignored me. My experience chimes with others that have left reviews of Shiply. This firm is scamming people. Avoid at all costs.”

Helpful Report

Posted 2 months ago

Hi Naveed, I'm sorry to hear about your cancelled transaction with one of our transport providers. At Shiply, we aim to provide reliable service and timely communication. To help you with your deposit refund, please get in touch with our friendly support team at support@shiply.com. They will be able to assist you with this one. Kind Regards, Anne

Posted 2 months ago

“Affidarsi a persone poco raccomandabile e non certificate porta purtroppo ad avere recensioni negative, "SECURITY_ITALY" è tra i peggiori trasportatori che si possano incontrare e del resto le sue recensioni "aziendali" non fanno altro che confermarlo. Se prendessero le distanze da certa gente forse salirebbe e non poco la loro media.”

Helpful Report

Posted 2 months ago

Shiply is rated 4.5 based on 44,621 reviews