Servicing Stop Reviews

Name: Servicing Stop
Address: Refuge House 9-10,River Front, London
Rating: 1.90

1.9 Rating 3,415 Reviews

22 %

of reviewers recommend Servicing Stop

Company Reviews

Metrics

Info

1.9

Based on 3,415 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 18%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0 800 970 9046

Email:

help@servicingstop.co.uk

Location:

Refuge House 9-10,River Front
London
EN1 3SZ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really disappointed. Collection of car was supposed to be between 8 and 10. Nearly an hour later it was collected. I lost a day's pay because of lateness. It is almost impossible to get through on the phone. I had to take their word for the very expensive work done. I am not sure what I paid for as garage was literally 5 minutes away. Will not use again Feel like I have been scammed”

Helpful Report

Posted 2 weeks ago

“Hidden charges, force you to give bank details over the phone on a likely unsecured line, dont arrive on time for collection, demand money before giving car back, car is held like a ransom. I ended up paying more than I would have with my branded dealership purely because I wanted the ease of pickup and drop off.”

Helpful Report

Posted 1 month ago

“Didn't show didn't call. Bring back the old days”

Helpful Report

Posted 5 months ago

“Honestly I’m so gutted this company operate in an awful way…it was a nightmare getting my car booked in and updates, my car got kept longer even when work wasn’t needed. But the worst part is chasing them for months to update my service record…needed really to demonstrate the car has been well maintained. They just don’t do what they say. If your reading this stop servicing please contact me…complete the job I paid you for”

Helpful Report

Posted 7 months ago

“Call centre the gent that called to say my car past mot & service then said it needed some more work but when I said it was OK I would do it myself he just moan and put the phone down. So I didn't get a service stamped.”

Helpful Report

Posted 8 months ago

“First the positive news. Service and MOT were cheap and the car was delivered back by the promised 6pm (by 2 minutes!). Now the not so good. Car wasn't collected until 11:30am although supposed to be by 10am. Driver had gone to Oldham instead of Northwich despite having the postcode. Secondly as mentioned the service is cheap but they will then try to pressure you into having extra work done eg lifetime engine flush and pollen filter replacement. They try to make their money back on these items by charging extortionate amounts for them. I was quoted £99.24 for a pollen filter replacement on my Mazda 3. I can buy the genuine replacement filter on Amazon for £15 and it is literally a 30 second job to replace it. I won't be using them again”

Helpful Report

Posted 8 months ago

“As other reviews total scam paid upfront then hit with another £225, then told to write favourable review on trust pilot to get car back that day quoted £177 for 4 spark plugs elsewhere it is 50 to 90 total scam i will never use again”

Helpful Report

Posted 10 months ago

“There are many issues with them. Just paid almost £2000 for servicing a little Fiat500. Not even sure what was fixed, they were telling me the problems so quickly hardly giving time to understand everything, not to mention the prices. Never receid the normal video about the problems. All of their prices are very high. The first suspicion was when my bank transfer didn't go through. To complain to them it's really not easy. I wish I check the revies before.”

Helpful Report

Posted 11 months ago

“Good afternoon. First as it is not first time that a had a problem with service stop,I thought right Let's book service because it is cheaper compared with others. I booked through to the website.veey quick done My intention was because half term and having one car just getting done today Friday before school start again They supposed to come and pick up my car Friday morning between 8 am and 10 am. What happened the driver didn't turn up so I panicked and start ringing him non stop but not any luck As I'm having a disabled son with Epilepsy have to get an attention 24 hr so I booked day of from my work It turned disaster,they were saying that could not get through my phone.Rubbish . They did not text me or to email me to say what is happening and I will ring straight away the garage.I gad a massive argument with my wife for what happened and it ruined my family weekend half term After 6 hrs someone rang my with fake apology for what happened and I said to him why he want me to book next week which is not possible and also they don't do weekends. That's why I did wanted for Today Friday as specific day I will never go back to these people as they do not have a duty care, basically they treat me like inhumane.That is my conclusion after what happened. So this bad review for 0 Customer service hopefully help others as well.”

Helpful Report

Posted 1 year ago

“Absolutely terrible service if your car fails the MOT. Received a call listing every little defect that apparently needed fixing. This was almost £1000 and felt extremely pressured into paying this there and then. In the end it was only the two front tyres it had failed on. Eventually got the price down to £318 with the special oil needed? Anyway I didn’t proceed as he tried again putting the price over £400 so I could pay in instalments and then I failed the credit check luckily. Went and got my car from the garage and have been quoted £106 for both tyres replacing with new. I will never use servicing stop again.”

Helpful Report

Posted 1 year ago

“Great garage service but you get some cocky London person then calling you up from service stop massively inflating the price with extras. Who pays for a service and then gets a phone call with the oil costs as an extra. The garage is great but the company are notorious for trying to squeeze Extra money out. The guy I spoke to was particularly aggressive and rude.”

Helpful Report

Posted 2 years ago

“Booked car in today got phone call saying need things doing 500 pound altogether said no chance when the garage brought the car back said none of the faults had been found just the wiper blade do not use these”

Helpful Report

Posted 2 years ago

“Paid and booked service and MOT and pick up. Telephone call two days before service to tell garaged arranged could not do it but I could drive to a garage 15miles away.”

Helpful Report

Posted 2 years ago

“What a shambles this was; good start, reasonable price and collection of the car too...…that's where it stops, they charge 3 times what the poor garage that collects it would, that's how they get you. My wife had her car go for MOT and full service. They then also tell you that other items need doing, that amount to hundreds of pounds when the garage doesn't mention anything like it. A £100 belt here, a filter there. I'd advise people not to use this platform. Sounds good, the eventual price is far from it..!!”

Helpful Report

Posted 2 years ago

“They told me a lot of work had been done during the service and the bill sent was £551. I enquired and was met with a nasty man. Later, a new bill arrived via email to the tune of around £450 and gave me instructions how to pay. I contacted the garage who did the service and was told the only work done was an oil change. I told them what I had found out and heard no more for over a week. I told them I was not going to pay that for an oil or change. The bill was reduced to £160 so reluctantly paid up. I still have the emails as proof.”

Helpful Report

Posted 3 years ago

“The worst experience ever. Booked a full service and mot and paid up front for a discount (big mistake) the service day came the car was not collected -no phone call text or email to make me aware of this not happening. Spent over 2 hours trying to get my money back, live chats,all phone numbers not answered just a joke. The garage it should have gone to had the same attitude. If it sounds to good to be true this definitely is. Do not waste your time or money with this company.”

Helpful Report

Posted 3 years ago

“I thought it would be great BUT they cancelled twice on 30/8/2021 and again on 2/9/2021 finally pick the car up on the day the Mot runs out they said if didn't pass they ring you up waiting until 5pm they then said that I need work done it would cost £399 Then car had service as will it need different oil an engine flush and lot more ??? I was so wrong unhappy customer”

Helpful Report

Posted 3 years ago

“I had a full service of this company and they charged me £145 for just an oil change no oil filter change just the oil and they charged me 19.99 for a sump plug they said it needed changing I consider that extortionate for a plug with a full service I expected an oil filter and air filter aswell as oil change now I have to change the oil filter myself they are con merchants telling you that you need other work done aswell which I declined absolutely disgusted with what they done”

Helpful Report

Posted 3 years ago

“Complete rip off . Charge me fifty pound for collection, it ends up expensive than manifacture dealer. I will never use them again, they had my car for two day. False advertising. Only to ripp you off.”

Helpful Report

Posted 4 years ago

“Echoing other reviews below. Impossible to get hold of the company. They tried to call while I was busy, then spent an hour on hold. The vehicle had passed MOT and was services, but they tried to push up to £400 on things I didn't need or want, and applied a lot of pressure when I said no. Stick with someone like Fixter.”

Helpful Report

Posted 4 years ago

Servicing Stop is rated 1.9 based on 3,415 reviews