Servicing Stop Reviews

Name: Servicing Stop
Address: Refuge House 9-10,River Front, London
Rating: 1.91

1.9 Rating 3,369 Reviews

22 %

of reviewers recommend Servicing Stop

Company Reviews

Metrics

Info

1.9

Based on 3,369 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 18%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0 800 970 9046

Email:

help@servicingstop.co.uk

Location:

Refuge House 9-10,River Front
London
EN1 3SZ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bandits do not use them. Rip off cowboys”

Helpful Report

Posted 5 months ago

“Collected the car no issues, failed MOT and wanted £180 for one head light bulb and to clean the headlights plus £30 extra for long life oil which I didn’t ask for or want. I’ve been bombarded with emails since giving my email address and also receiving numerous unsolicited cold calls from London numbers since booking. Absolutely would not recommend! *Avoid if possible *”

Helpful Report

Posted 5 months ago

“They are complete scam, no contact number no bills no invoices. I’ll report to consumer court and file with police.”

Helpful Report

Posted 5 months ago

“Hi please to all you young people and put on people do not I repeat do not use servicing stop from Enfield they are a rip off they are a broker they rip you off my car is 3 years old booked it in with them for service and MOT got quote 239 pounds to then a phone call from them to say my vehicle needs 2 thousand five hundred pounds off work doing lol to there surprise the garage that done the service and MOT done report and said my car passed with flying colours warning ⚠️ stay away from servicing stop Enfield ✋️”

Helpful Report

Posted 5 months ago

“NEVER BOOK!! They are clear scammers. The worst thing I have done in my life is booking their service. They just dropped my vehicle on somebody else’s parking bay without information and not handed over my key ( i don’t have a spare key).. when i saw my car, i emailed them asking about, they are saying they sent key in post, WTF.. but why!!!? They got no customer care over phone and no live chat, it’s just a bot. They just call you for money, you cannot call them back. And work is not transparent. I am still waiting for my key😞”

Helpful Report

Posted 5 months ago

“First the positive news. Service and MOT were cheap and the car was delivered back by the promised 6pm (by 2 minutes!). Now the not so good. Car wasn't collected until 11:30am although supposed to be by 10am. Driver had gone to Oldham instead of Northwich despite having the postcode. Secondly as mentioned the service is cheap but they will then try to pressure you into having extra work done eg lifetime engine flush and pollen filter replacement. They try to make their money back on these items by charging extortionate amounts for them. I was quoted £99.24 for a pollen filter replacement on my Mazda 3. I can buy the genuine replacement filter on Amazon for £15 and it is literally a 30 second job to replace it. I won't be using them again”

Helpful Report

Posted 5 months ago

“They get you in offering a cheap service 60% off another once they have your car the true price start coming out they are just a middle man that doubles your bill I ended up paying over a 1000 with changing one small part never again”

Helpful Report

Posted 5 months ago

“Never let them near your car got my cat back after a large bill as I have worked on car before checked ot the car oil is still black after a so-called engine flush and oil change the engine bay is disgusting oil splatter all over the body u have just been scammed dodgy let it happen to you”

Helpful Report

Posted 5 months ago

“Wish I read the comments on here before I used them. Hidden charges over priced on everything. They are very good at extracting money over and beyond the value of work done. Avoid Avoid at all costs”

Helpful Report

Posted 5 months ago

“Wish I could give a negative star rating. Booked service for my car wich i hardly drive and is in prestine condition. i have access to two more cars. Paid them for Serice and then they call me after a day that it needs work on barkes and other few things I pay another £350 on the phone. Get my car back and took it to another garage to get it checked they said no work has been done just a normal services was performed. So clearly the £350 they charged me over the phone once the vehicle was with them went in to Service stops pockets and not the Garage. Their phone number no one picks up and chat is bot.”

Helpful Report

Posted 5 months ago

“I will be conducting a full check on "work" carried out on my car and on the line price of each item. Your charges are astronomical and unacceptable. After reading reviews, I am devasted that I chose Servicing Stop to facilitate my MOT and car service. I am a live in carer, I do not earn much. I am disgusted and angry. Over £2000.00!!!!!”

Helpful Report

Posted 5 months ago

“Do not use them!!!!! Waste of money and time”

Helpful Report

Posted 5 months ago

“Dreadful! Tried to charge me around £1500 for what was in the end a £400 job! When I said I wouldn’t pay that they told me my car would need to be collected on a transporter which would cost even more! Very brusque and wouldn’t tell me where the car was only that it was on the previous email which it wasn’t! Luckily I remembered the name on the shirt of the people who collected it and tracked it down. I then collected it and took it to a Trustpilot rated garage around the corner for the works done for £1100 less than they were trying to bully out of me! Disgraceful!”

Helpful Report

Posted 5 months ago

“This is absolutely fraud company. Please stay away. They will charge you first a good price then ring you again for additional service which they will not do. They charge brake fluid change £159 when actually is done for just £46. Every thing they charge for full service they will charge again as additional work. The worst is this guys are not mechanics they will look for a mechanic company near your location and pay them peanuts and charge u lots. So why use them when u can go to the garage yourself.”

Helpful Report

Posted 6 months ago

“I recently had an appalling experience with Servicing Stop. Here's what happened: Negligent Service: After servicing, the car was returned with a new error on the dashboard, which wasn’t there before. Overcharging for Incomplete Work: Despite being charged substantial amounts, a thorough check revealed no significant repairs were made. MOT Failure Due to Oversights: The car failed its MOT because of a rear control arm and a front drop link—issues that were clearly visible and should have been addressed during the service. This negligence put my life and the lives of other road users at significant risk. Unnecessary Travel: The car was taken to the center of Birmingham city center twice instead of the nearest garage, wasting diesel and time. Poor Customer Service: Despite raising these issues, all I received were automated replies stating the matter would be escalated, but no real response or resolution after more than seven days. I have demanded a full refund and threatened legal action, but the lack of response is unacceptable. I strongly advise avoiding Servicing Stop for any car services. Their negligence and poor customer service are dangerous and costly.”

Helpful Report

Posted 6 months ago

“The worst service ever I have been scammed They quoted me £1200 to do essential work on my car for the service to pass I had to pay £202 to get my car back after refusing to pay for any extra work, they told me £202 was for an oil change and filter change that had already been completed however took my car to another garage who confirmed NO work had took place and I have paid them £202 for nothing!!! Good job I didn’t pay the £1200 they were pushing for me to pay!! Fumin Please do not get scammed by this company go else where!!”

Helpful Report

Posted 6 months ago

“If only I had read the reviews beforehand, usual car needs, special oil, full brake fluid flush, new cambelt, I said the cambelt was replaced 6 months ago!! Apparently it will affect service history with peugeot if I didn't have the brakes flushed bearing in mind it's a 10 year old car. Told them to bring it back and provide an invoice considering I had paid beforehand. DO NOT USE !! Google reviews are false”

Helpful Report

Posted 6 months ago

“AVOID None of the work was done by the garage though the tick list had all boxes ticked for my full service. Bullying tactics on the phone. I had to prove that nothing had been done. Luckily the reputable garage that I used for a second opinion took lot's of photos of the dirty filters etc. Also the oil that had been topped up with far too much oil. Had to have another service. Even the breaks needed doing which I presumed were safe. I managed to get a refund even for the special oil that I did not need.I only gave one star because I had to to leave this review.”

Helpful Report

Posted 6 months ago

“Firstly I had a call while they had the car trying to convince me into changing parts that didn't need changing, then you have to pay AND leave a good review before they will give you your car back. Beware , total rip off”

Helpful Report

Posted 6 months ago

“I have become very worried and physically ill because Servicing Stop (SS) charged me £22287.50 for works to be carried out on my car. The repairs are more than what my car is worth (Toyota Yaris 2005 model). I was so stupid to sign up to them but I felt intimidated and forced into their agreement as my MOT and service had expired (for the first time in my life). I recently have lost my mother, which I explained to them and I needed more time to think about it but I was harassed by Dean all morning on Wednesday last week who spoke extremely fast so I struggled writing down all the costs and he wouldn't repeat the costs either. I felt I was forced into an agreement with SS to carry out the works as they already had my car. I agreed to meet Dean at the garage on Friday so he could explain to me what the repairs were and I kept texting him to return my calls, which he never did. Dean was not at the garage. and when I picked up my car on Friday last week I noticed the handbrake was not working so I had to stay around for 3hrs for them to fix it and my car was still not roadworthy to drive due to damage from the engine that they had caused and I found later damage to my handbrake casing. I called Trading Standards (TS) and they advised me that they (SS) have to repair the car. Regarding any refund TS advised me that it is down to Servicing Stop to see if they will give me some refund. My car is still in for repairs (7 days without it and I use it for work) and I am very concerned that they won't give me a refund as I've not heard from them regarding the expensive costs. I have tried contacting SS today and no one is answering my calls. My advise from this terrible experience is don't make any decisions if you are going through a bereavement, even if you are a like myself, living on their own without no support network in London and don't use Servicing Stop.”

Helpful Report

Posted 6 months ago

Servicing Stop is rated 1.9 based on 3,369 reviews