Servicing Stop Reviews

Name: Servicing Stop
Address: Refuge House 9-10,River Front, London
Rating: 1.92

1.9 Rating 3,353 Reviews

23 %

of reviewers recommend Servicing Stop

Company Reviews

Metrics

Info

1.9

Based on 3,353 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 18%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0 800 970 9046

Email:

help@servicingstop.co.uk

Location:

Refuge House 9-10,River Front
London
EN1 3SZ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I wish I'd read these reviews before booking this, every one of them is ringing the same experience. Basically if you want them to take your car, find [non existent] fault and make things up regarding oil etc, then charge an extortionate amount over the odds and actual cost while holding your car hostage in the process then this is the company for you..... Personally lesson learned and NEVER again!!”

Helpful Report

Posted 1 year ago

“Disgusting service. I booked and paid for a full service in advance. They collected my car then rang me a couple of hours later telling me I owed them another £330 to replace the air filter, add ‘premium oil’ and for a ‘lifetime engine flush’ what even is that? I was held hostage to agree, I said I couldn’t afford it and the man on the phone send me a payment monthly plan, he then said ‘I’ll wait on the line until it’s signed’ after I signed i rang my brother, a mechanic in the army. He told me to cancel the work as it was way over priced, I rang them to cancel and they said the work was done IN LESS THAN AN HOUR! I’ve complained to servicing stop, they told me to get a cheaper quote from a dealership, then they’d match it… I got a cheaper quote from Vauxhall, now they won’t match it! I’ve contacted trading standards. AVOID AT ALL COSTS £537.36 for a full service of a Vauxhall grandland X.”

Helpful Report

Posted 1 year ago

“Booked a vehicle for service and MOT. The collection and return went well. SS called me with a few issues, one of which was a split driveshaft boot and offered to replace it for nearly £300 - I declined. They refused to break down the cost other than to tell me the boot was £45 - I then,unnecessarily, bought one for £10.49. Subsequently found the boot was fine - it was the clip that had broken - a £1.20 part. My issue is that I was not told the truth and had a blatant attempt to to overcharge for unnecessary work. Last time they get my vehicles to work on.”

Helpful Report

Posted 1 year ago

“I booked a service and MOT at what looked to be an amazing price. That’s where it ended…. I leave my appointment until the last minute as I don’t want to change the date of the MOT by too much. I booked on 02/08 ahead of its due date on 21/08. Paid the money upfront as there was an enticing offer and thought it was all sorted. 16/08 Two days prior to the appointment I received an email thanking me for booking the appointment with a different date. This date was after my MOT had expired and I would be on holiday. I contacted them by email which was replied to straight away that the original booking was no longer available and would I like to re-book it after my holiday? Given that I needed a car to get to work and for my holiday this was not possible as it’s illegal to drive a car without an MOT. They knew that the MOT would expire, they knew I had paid in advance. I asked to cancel, which they without hesitation did but the refund was not easy. I explained to the woman that I had given them my money so how was I going to pay for a new booking? She said that it took 7-14 working days to refund but she would ask that it was prioritised. 22/08 6 days later I receive an email from the accounts team to say that the refund was being processed and would take 5-7 days to reach my account. 26/08 I received my refund. 24 days they had use of my money. Given that banking is now instant and they received my money on booking, it should have been returned immediately on cancellation. Looking at other reviews, people have been conned into paying extortionate prices for unnecessary repairs so I guess I escaped that, but still they had use of my money far too long. I won’t be making another booking with them. Avoid at all costs.”

Helpful Report

Posted 1 year ago

“Avoid at all costs. Used service stop because they were going to collect my car… from where I was working (half an hour from home) and deliver back same day by 5pm… got to 5pm no car, phoned and phoned no answer place closed… left me stranded in the middle of nowhere until 8pm when I managed to get a lift off a friend. Held me hostage because it had failed MOT, had to have work done to get car back, over priced - £60 for light realignment and said I needed specialised oil, finally got the car back the next day but had to get a taxi to my job that I was working on, overall scammed, the guy was rude and cocky, I was upset about the treatment, never experienced anything like it… NEVER AGAIN!!”

Helpful Report

Posted 1 year ago

“These need to be stopped and reported of which I will be doing conning people left right and centre doubling the price for brakes garage said 288 the said 610 how does that work and the chap on the phone attitude when he said my car needed specialist oil phoned the garage they told me it don't and service stop have been told and they Tey telling ot does keep well away I will be doing the reporting to try and get this company cloesd down”

Helpful Report

Posted 1 year ago

“Absolute worst service I came across with. Overpriced and try their best to get as much money as they can from you. I didn't authorize many of the things they decided to ask the garage to do so they could take their share (which is more than half of the money paid from what I was told). Customer service is the worst I've see, and that explains the rating of 1.1 out of 5. Stay away from these cowboys and contact the garages directly if you don't want to be robbed.”

Helpful Report

Posted 1 year ago

“Collected late, no communication, came back 4 days later having been held hostage to pay for ‘extras’ before car released. My second bad experience .. of late and cancellations. AVOID DO NOT USE”

Helpful Report

Posted 1 year ago

“SCAM!! Overcharge!! Threaten you!! Also no one to talk to. Keyboard warriors!! The website is dishonest as doesn’t allow you to put reviews seems like they’ve written them themselves!!! Stay WELL AWAY”

Helpful Report

Posted 1 year ago

“service and mot with this lot, never again. Overpriced repairs for MOT, quoted over £300 for a repair that cost £60 in a local garage. Go to a local garage, this lot grab you with what looks like a good price but will sting you if you're not careful....be forceful when you tell them not to carry out the repairs to. The person I spoke to was quite snotty.”

Helpful Report

Posted 1 year ago

“A total scam.keep your money and go local! Costs well over the odds and they try to upsell and convince you you need things you don’t. Was told I need to replace my break fluid every 2 years. Lies and it had been done the year before due to an error from my alloy restoration. Never had any issue with my car and always had a service. and they tried to convince me I needed £1000s done. Promised me car would be back that day ( Friday) it wasn’t and no one update me when it was coming back? I’ve messaged and emailed and no one’s come back to me after 3 days. Then told me I had booked a service for next year and needed to pay for that on top of £70 for a window wiper and £120 for a headlight alignment.. was also additionally charged to put the oil back in my car after a service. Disgusting scam and I will NEVER recommend or use again.”

Helpful Report

Posted 1 year ago

“Booked MOT/Service over a month before. Had text and Email message stating garage would ring to tell me when they would be collecting my car. Heard nothing. So 15 minutes before 10.am (as stated no later to pick up) I rang the number they gave me. The owner was very rude and told me he'd had enough of the company and the arranged collection he had cancelled. I asked why and he said too far to collect and I should take my stupid attitude and complain directly to Service Stop. Asked if in hindsight if he could have just messaged me to let me know and he hung up. Nottingham based is all I am saying. Got in touch with SS and they said there wasn't a local garage; so why did they take my money knowing the only local garage was not operating and hadn't been for 4 months?. Finally got my refund but nevertheless I had to book in with another reputable company for my MOT/Service. Plus side: good customer service is polite but organisation a mess. I'm not the only one been let down by lack of organization.”

Helpful Report

Posted 1 year ago

“Keep away unless your loaded! My just passed MOT with advisory for front disc n pads! They collected the car then rang me to say it was" too dangerous to return to my address!!!" It was advisory 3days prior!! Charged me a total of over £1,000 for 2 front discs n pads, £138 for a diagnostic I got no report on! £110 engine flush £130 for brake fluid!! Can't help thinking I was ripped off!!!?”

Helpful Report

Posted 1 year ago

“Brought in for service, and also because engine management light was on. Two days and 600 pounds later, the engine light came back on within about 1 hour's driving and the car actually drives worse -- it stalls very easily now. Pressured to give 5 star reviews on trustpilot before you even get your car back.”

Helpful Report

Posted 1 year ago

“Absolutely avoid at all costs. They charge more and then lie about how much extra it is too. Someone from their team called (name was Chris) who said I would have to pay an additional £144 to ensure the car was fully serviced when I had already paid for a ‘full service’. Not happy but need my car back so I agreed. Then asked me to leave a positive review based on his phone call and notwhat the garage had quoted. Bad luck because he lied! They send a link to pay and ask you to leave a review on their site before proceeding to the final payment stage and the price had gone up from the quote Chris gave. In all I paid £173.99 in addition to the cost of a full service. Absolute scam!”

Helpful Report

Posted 1 year ago

“Brake fluid change £160 - Kwik fit do same for £44- it's a ripoff no”

Helpful Report

Posted 1 year ago

“Ripped us off for tyres tried to get us to change an auxiliary belt that had been done a couple of months before.”

Helpful Report

Posted 1 year ago

“Absolutely disgusting service. Booked in for a same day pick up and drop of service. Car was picked up on Wednesday and never returned. It's Saturday now! No reply from the company, no way of contacting them that they actually respond to.Was told would be back on Friday and that was a lie. Now having to report the car stolen as not sure what other choice we have.”

Helpful Report

Posted 1 year ago

“Complete scam. Paid in advance due to the claims on their website and collection/delivery of car. Received a text the night before with a collection time, nobody came so I had to spend an hour trying to get hold of them only to be fobbed off and told to expect a call back, which never happened. Chased them one final time later in the day and told there were no appointments at the local garage and they had automatically booked me in for later the following week (although I don't know when they were going to tell me that or ask if I was available - unfortunately my MOT expires before then). Customer service is a joke and I have reported to Trading Standards via CAB.”

Helpful Report

Posted 1 year ago

“Hayley from complaints dept is the worst person I have ever spoken too. She says one thing about getting you a refund then goes back on her word. No 77 point check was carried out on my daughters car. They said they did an engine flush they didn't. Then they doctered some photos to prove it had been done. This is a Mickey Mouse company and needs to be taken out of business. DO NOT USE THIS COMPANY!!”

Helpful Report

Posted 1 year ago

Servicing Stop is rated 1.9 based on 3,353 reviews