Servicing Stop Reviews

Name: Servicing Stop
Address: Refuge House 9-10,River Front, London
Rating: 1.91

1.9 Rating 3,391 Reviews

22 %

of reviewers recommend Servicing Stop

Company Reviews

Metrics

Info

1.9

Based on 3,391 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 18%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0 800 970 9046

Email:

help@servicingstop.co.uk

Location:

Refuge House 9-10,River Front
London
EN1 3SZ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Complete Con men same old trick quoted £120 for basic service and MOT. Phone call later to say problem with mot needs brake fluid change to pass? Then upgraded oil premium oil now £525. Can’t ring back no evidence the car even had an oil change how do they carry on everyone should now Know they are a complete fraud. Run a mile never worth it. AVOID!!!!!!”

Helpful Report

Posted 8 months ago

“DO NOT USE THEM. Lied to me about advisory work that the garage never even mentioned to them, and hiked the price massively on that too. Charged me 1200% mark up on fuel additive, then claimed the price meant that for the lifetime of the car, it would be free every year, as long as I used them. Not sure how it’s free, if you’ve front loaded the price by that much. I eventually got nearly £400 back from them, but they still had my pants down. They CONTRIBUTE NOTHING, just middle men, get on google and find a list of garages yourself. They were subject to a WATCHDOG investigation and dropped by a “dragon” who initially made an offer. DO NOT USE THEM.”

Helpful Report

Posted 8 months ago

“I have gave 1 star as not allowed to give less. I would not use this company again. They are an absolute rip off. I Didn’t get additional work flagged up at service done due to astronomical cost, and after this point the costumer service plummeted. Save yourself money and go somewhere else!”

Helpful Report

Posted 8 months ago

“This company is a complete joke, really messed me about, lost a days money waiting for them and they didn’t show, and I’m the mug now trying to get a refund for zero works and you have to email and wait like a muppet when they should do the decent thing and refund straight. No number to actually speak to anyone”

Helpful Report

Posted 8 months ago

“Terrible service and a complete rip-off, Avoid at all Costs!”

Helpful Report

Posted 8 months ago

“1. Vehicle collected by driver who was not courteous at all. 2. Car mechanic was insisting I give him a 10 out of 10. what is this? some kind of joke? 3. I have not been given any receipt of the work carried out - neither was my service book stamped!!!!!! 4. I have paid a whopping 450 pounds and that too only for Engine oil flush, oil change and fluids top up - this is ridiculous. I truly regret having fallen a trap to your cheap online price scam - I will ensure I leave a review on every forum. 5. Car screen wash column is empty- which makes me wonder - what have you guys done ? why have you charged me 450 pounds?”

Helpful Report

Posted 8 months ago

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Helpful Report

Posted 8 months ago

“Don't waste your time ..they collect my car midday instead of morning, they charged me 1600 pounds for parts that they have change without notice. When I refuse they said that the garage had already started the work and my debit card was already charged. Zero service..rude behavior.”

Helpful Report

Posted 9 months ago

“Absolute bunch of Cowboys!! Booking a van for an MOT and service. They started off well by picking the vehicle up on time but then it all went wrong. I got a call where they told me there was nearly £1500 Worth of work that needed to be done. After losing my temper with them, they dropped the price to about 1200 which was still a rip off. It was due to be all done in the same day, but I had to chase multiple times to find out what was going on only to find out at the last minute that the car would not be ready for another day by which time service Stop had taken the payment off me Which I only made because they told Me that the car would be ready Avoid this company at all costs”

Helpful Report

Posted 9 months ago

“Avoid completely - rude staff - no contact numbers - my car was two years old and only had done 14ooo miles, and the list of jobs was laughable costing 000s of pounds. 100% scammers someone should stop their practices as the garage i had found the address of had not asked for those jobs to be done. AVOID PLEASE!”

Helpful Report

Posted 9 months ago

“Avoid at all cost, Scammers, Take your car and tell you all sorts are wrong with it”

Helpful Report

Posted 9 months ago

“If there was any 0-star rating, that's what I would have given this rip-off company. Lucky enough for Servicing Stop, there is no such star rating in the system. In a nutshell, this company should never be allowed to continue to rob innocent people of their hard-earned cash. I'm considering taking this company to the Financial Ombudsman to investigate its activities. I think all these people who have had similar experiences should take their case to the Financial Ombudsman to get something back from Servicing Stop; otherwise, this company will be making underserved profits to the detriment of the good people of this country. In a manner like what was mentioned in several of the reviews, I got my car booked online for car servicing and was told that if I make payment during the booking, I will get a discounted service cost of about £120 and that they will charge me additional money if my car requires a typical oil type. On the day my car was picked up for servicing, I got a call at about 1 p.m. that the service garage would flush and replace break fluids, coolant, transmission fluid, and wiper fluid, in addition to the usual engine oil change. This guy, I must tell you, is so good at sweet talking you into thinking that your car needs a huge amount of servicing so that you will agree to whatever charges they bring upon you. In a nutshell, I was made to sign an agreement for a total of £529.92 that excludes the initial £130 already paid online. So overall, I was ripped off £659.92 to service just one car. The works Service Stop Ltd. claimed they did on my car that require paying the £529.92 include: an oil surcharge (specialist oil); a brake fluid renewal (service advisory); a check and renew (anti-freeze) (service advisory); and a lifetime fuel treatment and engine flush. The irony of all this was that when the car was returned with the report of the service work done at the garage, none of these were mentioned in the list of the work carried out. Apart from the oil and oil filter change that was listed, all that was done was topping up all the different fluids in the car. Another finding was that they also charged for anti-freeze that I filled up a day before the car was taken out of Servicing Stop Ltd for servicing. There is another sad experience I have not mentioned. After the car was returned in at about 5 p.m., in the process of testing the car, I noticed an engine light on the dashboard of the car. So, I called the company the next day because their office was already closed at the time I made this discovery. When I reported my discovery and my dissatisfaction with the services provided, I was told their customer service would get back to me to discuss my concerns. It's been about a month since I contacted Service Stop Ltd, not even a call from their customer service. My advice to people is to never get involved with this company, as they are a gang of tricksters waiting to rob you of your hard-earned money. So, run! Run! Run! when you see Service Stop Ltd. A word is enough for the wise.”

Helpful Report

Posted 9 months ago

“⛔️⛔️⛔️⛔️⛔️AVOID⛔️⛔️⛔️⛔️⛔️ If you like over paying and being over charged for fluids you know you don’t need then this is the place for you My MOT & Full Service cost over £300 and that’s not including fluids it needed (Coolant fluid and Engine Oil) all together I paid over £400 ALSO… I don’t know if this is allowed but the person on the phone told me if I give him full stars on review then he will put my name up on the queue so I can get my car faster”

Helpful Report

Posted 9 months ago

“Absolutely awful service. Paid for the service and MOT, got told I had to pay an extra £30 before they’d bring the car back. Got quoted over £300 for a brake light, to adjust the windscreen squirted, and replace a £10 drop link. Then dropped the car back with black oil in it and it won’t start. I’ve not driven it an inch. The worst transaction I’ve ever made”

Helpful Report

Posted 9 months ago

“Dont fall for it. Absolute cow boys, told me my car needed a flush and life time oil, when i disputed it and refused they get really aggressive with me and put the phone down, im now £121 out of pocket and no service”

Helpful Report

Posted 9 months ago

“This company is a SCAM! please don't EVER do business with them. change oil for £179 convince you extra work needed if you say NO, they offer instalment and tell you it is needed for the car to be PASSED for MOT charge you £375 for engine flush”

Helpful Report

Posted 9 months ago

“Where do you even start with this company? Probably by calling them shocking and terrible. I booked in for a service with a local garage, only to be then told that it had to be postponed for a week. On the day, the car was collected by someone who didn't speak much english, but was pleasent enough. I was called to say how much the servicing was going to be - just under £1k. I felt held to ransom as I was going away the next day so I reluctantly agreed. Then phoning around other local garages turns out I could save about £350. I rang back to stop the work being done and the servicestop rep said that he would call the garage to find out how far they had got. After a few mins, he came back saying that they had nearly finished as had got 5 members of staff to ensure the work was done quickly. This was around 1.30pm. I found out who the garage was and called them to find out what time the car would be ready only to be told "we are just starting it now". Alarm bells flashed. I rang back service stop to tell them that they needed to do something about the price - the rep told me that he "would go against his managers and give me a 15% discount" and that he would "get in real trouble" if he was found out. I was calmed down by this rep and felt like I had been 'looked after' despite what seemed like being lied to earlier. This is when it all went wrong. I got my car back later and had the itemised bill from the garage. Turns out all the rep had done was to remove the servicing charge that I had previously pre paid (they were charging me twice for it) and didn't charge me for an all change - but turns out they used MY OIL that I had in the boot already. I can't tell you how ripped off and lied to I have felt from this company so if you have skipped to the end, I would definitely NOT recommend this company and feel totally scammed by them.”

Helpful Report

Posted 9 months ago

“COMPLETE IDIOTS SCAMMED ME £600 FOR A FULL SERVICE GOD WILL REAP YOUR HEAD OFF”

Helpful Report

Posted 9 months ago

“Nothing is included in the service. They know what car I have then charge another £25 for oil. Brake fluid, extra, air filter, extra. Apparently my engine oil needed flushing. £70 extra. Advanced a CV clip needed replacing, £170 cos the drive shaft needs to be pulled. That’s a lie. The CV boot is ok, just plastic clip needed replacing. (RAC looked at it). The CV did fail the first time I drove it. I suspect they tampered with it. Picked up my car then used my drive as a carpark for multiple cars while it was gone. Never again. DO NOT use these clowns.”

Helpful Report

Posted 9 months ago

“Scammers need shutting down Gary needs firing this company take Ur car and then demand ridiculous prices if 174 for brake fluid or say you can't have you're car back well this time you have messed with the wrong person as I can do this fir years to make sure no one else gets ripped off like I did absolute disgrace my next stop is trading standards”

Helpful Report

Posted 9 months ago

Servicing Stop is rated 1.9 based on 3,391 reviews