Name: Scrivens Opticians & Hearing Care
Rating: 4.48

“I’ve needed hearing aids since 2018 and the first pair I received were excellent the service I received was also superb, when covid arrived and things were more difficult I received a replacement pair in the post and again had no problem. Then in 2024 having heard nothing from Scrivens I booked for a repeat hearing test as I was aware either the devices were failing or my hearing had deteriorated, I was issued with replacement aids however I needed to book a further appointment as not only could I not hear as clearly as I could with the old ones but they randomly and constantly kept on whistling (loud enough for other people to hear) at that appointment they were tweaked to fix the problem, the problem wasn’t solved so I have been wearing the old aids and I’m just waiting until until I qualify for NHS aids from another provider.”

Helpful Report

Posted 1 month ago

Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. If you could email customercare@scrivens.com with more information, we would love to make things right if you give us another chance.

Posted 1 month ago

“Booked an audiology test at my local surgury because I had a very bad experience 10 years since at another supplier. Chap was quite polite, told me I needed two hearing aids and they would be fitted in three weeks. Showed me the audio gram. NO OTHER INFORMATION SUPPLIED at this meeting. When I got home I called the main contact number and asked for a copy of the audio gram. It was emailed to my correct email address but the email introduction was to someone entirely different. Not impressed. Also the audio gram only has my name , with no other reference, no nhs number, no date of birth. When I presented this to my (then go) he was not impressed, nearly all nhs graphs scans etc etc carry name and dob as a minimum. I will go back for the fitting appt, but I am not happy as after talking to my go I understand that I can no longer be referred to audio services at a hospital the referral has to go to spec savers, and their personnel have lied to me previously about both optical and aural issues.. Not a happy customer, but going to have to give them another go. We shall see.”

Helpful Report

Posted 2 months ago

Thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 2 months ago

“Excellent service by all of the team”

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Posted 4 months ago

Thank you for the kind words!

Posted 3 months ago

“The staff at your Bolton branch were very professional when I visited recently for a check up and replacement lenses 10 out of ten just waiting for the return of my glasses,thank you.”

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Posted 4 months ago

Thank you for taking the time to leave us such a nice review!

Posted 4 months ago

“trying to get a hearing test at St. Marys centre, have booked online twice but never got the confirmation call back.”

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Posted 4 months ago

Thank you for your feedback, it helps improve our services. We have passed this along to our Customer Care team and asked them to get in contact. If you have anymore questions please contact customercare@scrivens.com

Posted 4 months ago

“Not happy as did own on line hearing test indicating some hearing loss. Went on line entered gp post code and was given branch in shirley who provide nhs hearing aids and free test however on phoning told they don't take self referral despite web site saying they do. Can't understand the misinformation”

Helpful Report

Posted 5 months ago

Thank you for letting us know about this. Your feedback helps us get better. If you could email customercare@scrivens.com, we will look into this issue.

Posted 5 months ago

“I walked up to the branch in Clifton (Bristol) this morning, having first checked the opening days & times, only to find it closed. I wanted to go there because I need help with my glasses and I’ve heard great things about the Clifton Scrivens team from a neighbour. It was disappointing to find a notice on the door saying it was closed. I hope it’s not due to sickness, it seems unlikely as I’ve noticed that there are usually several people working there. I guess I’ll have to try elsewhere, which is a shame. I hope your normal good service will be resumed soon. I’ve given 3 stars as I believe the service to normally be good and hopefully this is a rare exception.”

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Posted 6 months ago

Thank you for letting us know about this, your feedback helps us get better. We’ll pass your comments on to the appropriate department for you.

Posted 6 months ago

“Went to the Cheadle store today 21/8/24 to pick up my glasses woman behind the counter was miserable I felt like I was disturbing her she wasn't welcoming at all and when I said I still couldn't read properly or focus with new glass she sighed and said we'll give it a week , wouldn't mind but these glasses have cost me over £220 not a great service, I will give it a week and hopefully I will see a different person who actually wants to deal with me without it being a problem 😕”

Helpful Report

Posted 7 months ago

Thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 7 months ago

“Thank you for helping me with my hearing care. As an elderly woman who lives alone I particularly appreciate the care and support your company provides.Being able to communicate with friends family and the wider world is vital for my happiness- thank you!!”

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Posted 7 months ago

Thank you for taking the time to leave us such a nice review!

Posted 7 months ago

“So I pay £18 a month to lens plan. When I lost a lens they say I’m not covered and need to pay £55 ? But the documents state free lens replacement? Talk about a dodgy contract. People be carful with this company. I’m looking round to go elsewhere.”

Helpful Report

Posted 8 months ago

Thank you for letting us know about this. Your feedback helps us get better. If you could email customercare@scrivens.com, we will look into this issue and hope to resolve it promptly and to your satisfaction.

Posted 8 months ago

“I waited 20 minutes past my appointed time for a hearing aids fitting at the Chipping Norton branch. I was then told that the practitioner "wouldn't be much longer". I had another meeting to attend so I declined to wait any longer and indicated that I would arrange another (hopefully punctual) appointment. The actual service that Scrivens provides is usually first class.”

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Posted 8 months ago

Thank you for letting us know about this, your feedback helps us get better. We’ll pass your comments on to the appropriate department for you.

Posted 8 months ago

“My previous hearing aids were supplied and fitted by the NHS hospital. I expected these to be similar in performance, and asked in particular whether they would connect to my phone as I need this for work. I was told that I could connect them to my phone so thought fine. When I got home I found that I could adjust the aids by my phone, but couldn't listen to calls.This is essential for me yet it was only after phone calls and two repeat visits to Scrivens that I was told that this was not possible with these hearing aids. I tried desperately for help but none was forthcoming over the next two and a half months, making repeated phone calls, and being promised return calls which never happened. I think this is absolutely disgraceful service, the only answer for me is either to go private and buy hearing aids like I previously had, or buy a ' phone clip' which they say will allow me to hear phone calls. This is not cheap, and despite my request, no discount was offered.”

Helpful Report

Posted 9 months ago

Thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 9 months ago

“Most of the staff ok apart from one who was very abrupt and clever attitude. I had to return my glasses twice. I left the there. I will going to another opticians..wont be this place again...😕”

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Posted 1 year ago

Thank you for letting us know about this, your feedback helps us get better. We’ll pass your comments on to the appropriate department for you.

Posted 1 year ago

“Can,t. Get an appointment in a reasonable time”

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Posted 1 year ago

Thank you for letting us know about this. If you could email customercare@scrivens.com, we will look into this issue and hope to resolve it promptly and to your satisfaction.

Posted 1 year ago

“Could not understand ehat the Audiologist was difficult to make out what she was saying.”

Helpful Report

Posted 1 year ago

Thank you for letting us know about this. Your feedback helps us get better. If you could email customercare@scrivens.com, we will look into this issue and hope to resolve it promptly and to your satisfaction.

Posted 1 year ago

“I have found that the tubes tend to flatten and I have problems hearing. I cannot adjust the volume on them”

Helpful Report

Posted 1 year ago

Hi John, thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 1 year ago

“cannot cancel eyetest on line”

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Posted 1 year ago

Hi, thank you for letting us know about this, your feedback helps us get better. We’ll pass your comments on to the appropriate department for you.

Posted 1 year ago

“I was provided a hearing aid and advised to have some investigatory work by my GP as to why I had sudden hearing loss. The hearing aid provided was diffciult to deal with. I had the relevant investigatory work carried out. My GP referred me back to Scrivens to get the right hearding aid for my lifestyle. Apparently....Scrivens only provide one hearing aid on the NHS and I needed to get on with it! But yet their website has 6 different types and styles to suit your lifestyle. The lady was uneducated about the services, wouldnt make me an appointment and now I am left to find a hearing aid privately as she is adamant that Scriven (an NHS led Hearing specialist) cant provide! Shocking. states...https://scrivens.com/hearing-aids/types-hearing-aids/”

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Posted 1 year ago

Hi, thank you for your review. We’re sorry to read you had such a frustrating experience, but we really appreciate you bringing this issue to our attention.

Posted 1 year ago

“I have worn glasses for over 60 years and the eye test that was given was bizzarre. It seemed that the optician had read my notes and decided what my prescription should be. He refused to listen and would not accept my answers. I am so dissatisfied that I am going for another eye test elsewhere.”

Helpful Report

Posted 1 year ago

Hi Angela, thank you for letting us know about this. Your feedback helps us get better. If you could email customercare@scrivens.com, we will look into this issue and hope to resolve it promptly and to your satisfaction.

Posted 1 year ago

“I had a NHS referral, the room where the hearing test was performed, Scrivens Bolton, was not in any way soundproofed, I complained that during the test for one ear I could not concentrate due to the banging about outside the room, I was not offered a retest of that ear. The audiologist was unfamiliar with T setting on the danalogic aids and initially said T was not available, but after 2 phone calls said it was. I however have MT as a program, not T. The processing delay on the high frequencies( my mid and low frequencies are fine) is very disconcerting and I do not think aids intelligibility at all. the background white noise is excessive. Overall very disappointed”

Helpful Report

Posted 1 year ago

Hi, thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 1 year ago

Scrivens Opticians & Hearing Care Reviews