Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.48

4.5 Rating 5,517 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent professional service by at this branch been to this opticians for the last few years , seen by the same Optometrist Sadia Dar-Ahmed loverly professional person.”

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Posted 1 month ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 1 month ago

“Very friendly and helpful service yet still keeping a professional service would recommend to friends and family”

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Posted 1 month ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 1 month ago

“Excellent customer care and service as always.”

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Posted 1 month ago

Thank you for taking the time to leave us such a nice review!

Posted 1 month ago

“Easy to book an appointment online. Staff were so friendly and helpful. Optician did a fantastic job during my eyesight test. Got an audio test as well. Very happy with the service and support.”

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Posted 1 month ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 1 month ago

“Thank you to John and the team for your excellent customer service as always. Veronica the optician was very friendly and knowledgeable and explained everything perfectly. Always a great experience in the Radcliffe branch. I would highly recommend.”

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(Radcliffe) - Posted 1 month ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Radcliffe!

Posted 1 month ago

“I was so pleased with the service I received at Scrivens. They were extremely helpful and kind and I came away feeling that they really understood my issue. Thank you.”

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Posted 1 month ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 1 month ago

“It was a pleasant experience”

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Posted 1 month ago

Thank you for taking the time to leave us a nice review!

Posted 1 month ago

“This company is a disgrace. Not dementia friendly. They have left my grandad with 0 hearing aids for over 3 weeks pending (despite reading other reviews where they replace hearing aids immediately… including spares) and refuse to discuss/ make appointments with family members… even though they have met my grandad so can clearly understand how hard it his for him to do these things himself. He cannot drive, he finds it hard to understand things… and He CANNOT HEAR. Their customer service team are rude. I would avoid if you are looking for somewhere that is capable of respect for the dementia community. On another note… my grandad is now ill and cannot understand/answer doctors questions because he cannot hear… luckily the drs don’t have a problem talking with a patients family.”

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Posted 1 month ago

Thank you for letting us know about this, your feedback helps us get better. We’ll pass your comments on to the appropriate department for you.

Posted 1 month ago

“Nothing is too much trouble and would recommend to friends and family.”

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Posted 1 month ago

Thank you for the kind words!

Posted 1 month ago

“Hello people reading this review, if you need your eyes tested and live in Didcot or near you won't go wrong visiting Scrivens. It's a good clean shop and everyone there is very friendly and helpful. I rarely do reviews but 'seeing' as it was an enjoyable experience (funnily enough, having my eyes tested for the first time) they deserve a 5*”

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Posted 1 month ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Didcot!

Posted 1 month ago

“The help and service I get from my local Gosport branch is excellent, nothing is to much trouble for them. I am thrilled with my new glasses”

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(Gosport) - Posted 1 month ago

Thank you for your wonderful review! We're delighted to hear you are happy with your new glasses. We’ll pass your comments on to your local branch, and we look forward to assisting you again in the future.

Posted 1 month ago

“I would really like to thank all the staff at scrivens for everything they have done for me .helping me to get new glasses and getting my hearing aids it's like a different world being able to see clearer and to hear people and things around me .I would recommend scriven to anyone .on my behalf and my partner James crosses behalf thank you all”

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Posted 1 month ago

Thank you for your wonderful review! We look forward to assisting you again in the future!

Posted 1 month ago

“Excellent service in every respect.”

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Posted 1 month ago

Thank you for taking the time to leave us such a positive rating!

Posted 1 month ago

“Great service even though they were moving to new premises on the same day. Lisa had everything under control as usual. A great place for audio and visual needs.”

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Posted 1 month ago

Thank you for taking the time to leave us such a nice review!

Posted 1 month ago

“Staff very friendly and helpful Explained everything about my present eye condition and precautions to protect my eyes against AMD Very pleased.”

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Posted 1 month ago

Thank you for the kind words!

Posted 1 month ago

“Friendly and helpful staff, comprehensive testing available, prices very reasonable. What's not to like”

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Posted 1 month ago

Thank you for taking the time to leave us such a nice review!

Posted 1 month ago

“Wonderful fist class service at Scrivens in Kentish Town.”

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(Kentish Town) - Posted 1 month ago

Thank you for taking the time to leave us such a positive rating!

Posted 1 month ago

“I have been a Scrivens customer for many years now. I have always found them helpful and efficient. Recently I had a problem with my current pair of specs and I dropped into the Ripon branch where the problem was assessed and corrected there and then. I have always found the staff helpful and cheerful.”

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(Ripon) - Posted 1 month ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Ripon!

Posted 1 month ago

“A friendly reception and good communication skills to obtain the best results to give good service all round. Highly recommended.”

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Posted 1 month ago

Thank you for taking the time to leave us such a nice review!

Posted 1 month ago

“Janette Ryan and Parveen excellent customer service and good advisors when getting my glasses thank you x”

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Posted 1 month ago

Thank you for the kind words!

Posted 1 month ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 5,517 reviews