Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.48

4.5 Rating 5,517 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Always very helpful and friendly. Thanks all the staff at Banbury.”

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(Barnsley) - Posted 2 months ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Banbury!

Posted 2 months ago

“Brilliant service Opticians Ajay was very helpful thank you ☺️”

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Posted 2 months ago

Thank you for taking the time to leave us such a positive rating!

Posted 2 months ago

“As usual a visit to local Scrivens a pleasure. The staff friendly and competent and helpful. A cataract op. recently dealt with very promptly. Good service indeed. However I was amazed at the price increase. Last year a price of 140 pounds up a year later to 250. Similar Bi-Focals. No extras. This seems unreasonable.”

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Posted 2 months ago

Thank you for the kind words! We’ll pass your comments on to the appropriate department for you.

Posted 2 months ago

“A great service from the staff at Newark store. Hollie was very friendly and efficient and brought out additional frames that were not on the display. Sam was great helping me decide on which glasses suited me. Steph carried out a very thorough eye test.”

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(Newark) - Posted 2 months ago

Thank you for the excellent review! We’re so happy your visit at Newark went so smoothly!

Posted 2 months ago

“I received very helpful and professional treatment.”

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Posted 2 months ago

Thank you for the kind words!

Posted 2 months ago

“Scrivens Swadlincote . Recently had 2pairs of specs , couldn’t have been better service , from the Optician , nice guy & the lovely girls who helped me choose my frames . Thankyou all”

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(Swadlincote) - Posted 2 months ago

Thank you for taking the time to leave us such a nice review!

Posted 2 months ago

“Scrivens in hedge end provide excellent customer service with very friendly and knowledgeable staff I would highly recommend them”

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(Southampton Hedge End) - Posted 2 months ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Hedge End!

Posted 2 months ago

“I visit Scrivens at my Drs surgery in Barbourne, Worcester. Have just been fitted with new NHS Hearing Aid, delighted with it. Service was excellent.”

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Posted 2 months ago

Thank you for the kind words!

Posted 2 months ago

“Quick & easy test - real proffessionism”

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Posted 2 months ago

Thank you for the kind words!

Posted 2 months ago

“Had an appointment today,the lady was excellent,she talked me through everything,made me feel like a frend.northwalsham today at 1130.”

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Posted 2 months ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in North Walsham!

Posted 2 months ago

“The lady l saw last year, saved my sight. Because if she had not made an appointment with a specialist. They said l would have lost my sight if l didn't receive laser treatment. So thank you very much. Sorry forgot your name. Head like a sieve.”

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Posted 2 months ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 2 months ago

“The branch is a lot bigger and better then the previous but the parking situation is awkward to get in and out especially how the crossing is at the roundabout when its blocked with traffic not easy, shame there wasn’t a one way in and exit only”

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Posted 3 months ago

Thank you for your review. We’ll pass your comments on to the appropriate department for you.

Posted 2 months ago

“Came to Gosport today Monday 11/11/24 great service will come back”

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Posted 3 months ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 3 months ago

“Not happy as did own on line hearing test indicating some hearing loss. Went on line entered gp post code and was given branch in shirley who provide nhs hearing aids and free test however on phoning told they don't take self referral despite web site saying they do. Can't understand the misinformation”

Helpful Report

Posted 3 months ago

Thank you for letting us know about this. Your feedback helps us get better. If you could email customercare@scrivens.com, we will look into this issue.

Posted 3 months ago

“I purchased a pair of Emporio Romani varifocal spectacles in 2003 but after a few weeks the right arm became loose so the local branch tightened it, only for it to happen again and again. They then replaced the item with the same frame but it happened again. Then, the silicone sleeve on the left arm split asunder, leaving a sharp edge to rest on my ear. I asked about another replacement oh to find that the producer had been withdrawn (I wonder why?). Even though it less than a year since the second frame was produced, Scrivens claimed that any warranty related to the first pair and refused to replace them or make a contribution to a different pair. Now, the silicone sleeve to the other arm had failed completely and I am relying on a sticking plaster to stop it cutting into my ear while I am away on holiday. Thanks, Scrivens, for nothing!”

Helpful Report

Posted 3 months ago

Thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 3 months ago

“I had a problem with my right ear so didn't get my aids until February 2024. The service was very good.”

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Posted 3 months ago

Thank you for the kind words!

Posted 3 months ago

“Fast and easy booking”

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Posted 3 months ago

Thank you for taking the time to leave us such a positive rating!

Posted 3 months ago

“Grantham Branch. The service I received from Raj Kurani was outstanding. Professional, thorough, every step was explained and all questions answered in full. Raj was very easy to talk to and took an interest throughout. I would recommend him without doubt. Simone had great product knowledge and helped me throughout the process. Nothing was too much trouble, she went beyond in her service in all aspects. 5+ star service all the way. Thank you very much. Joanne.”

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Posted 3 months ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 3 months ago

“Very good and friendly”

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Posted 3 months ago

Thank you for the kind words!

Posted 3 months ago

“It has changed my life completely. I didn’t realise how bad my hearing had become, now it’s wonderful. Thank you”

Helpful Report

Posted 3 months ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 3 months ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 5,517 reviews