Name: SafeContractor
Address: Axys House Heol Crochendy, Nantgarw, Cardiff, Wales
Rating: 4.27

“I find this whole process crazy endless questions al”

Posted 2 years ago

Good afternoon, thank you for your review. I am sorry to hear that you have not had a positive experience. Our question sets are based upon the work categories selected and are designed to ensure that all SSIP requirements are met. You are currently on the standard package with us, there are other packages available that would provide support and assistance throughout the process if this would be of help to you. Please let me know if you would like to arrange this. You are also able to take advantage of some great member benefits, they can be found here https://www.safecontractor.com/benefits/ Kind Regards Vicky

Posted 2 years ago

“Safe contractor or Alcumus are only interested in raising more money for themselves. At one point they ‘required’ us to send them full accounts and when I challenged it they eventually backed down and said it was optional if we ‘wanted’ an extra module. This is typical of their behaviour- even their emails claim they ‘tried to contact you by phone’ when they absolutely have not. The only thing they are interested in is their own income and how the can lever more and more money out of those unlucky enough to be required to use them by our clients. As we are a specialist supplier it is very clear they have no clue as to what it is we do.”

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Posted 2 years ago

Good Morning, thank you for taking the time to leave a review, please accept my apologies that you have been unhappy with the experience this time around. If agreeable, I would be happy to arrange some time to discuss this further? Kind Regards Vicky

Posted 2 years ago

“One of the slowest accreditation services.”

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Posted 2 years ago

Hello, thank you for your review, congratulations on becoming accredited! Our response times in Safecontractor are dependant on the package that you choose to select. I can see that you have chosen a standard package, on which you receive initial contact within 20 working days. The time taken to achieve accreditation will be dependant on the information provided and whether any further documentation is required. We have several packages available dependant on the support that you require and the speed of response that you wish to receive. I would be happy to arrange a call to discuss this further to ensure that we meet your expectations next time around. If this would be of use please let me know. Best Wishes, Vicky

Posted 2 years ago

“Found the experience nit picky”

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Posted 2 years ago

Hello, thank you for taking the time to leave us a review. I am sorry to hear that you haven't had a positive experience with us. Our team will always assess your documentation in line with the most up to date SSIP standards, this is to maintain consistency and to ensure that your business is complaint with the current standards. Please accept our apologies for any frustration caused. If there is any further detail you would like to provide in regards to this I would be more than happy to arrange a call to discuss further. In the meantime, we would like you to get the most out of your accreditation, so please find all the latest member benefits here: https://www.safecontractor.com/benefits/ Kind Regards Vicky

Posted 2 years ago

“I find the accreditation process with Safe Contractor to be long-winded, frustrating and to add to it, extremely expensive for what I feel is a terrible response time to submissions. The fact that you have to pay even more money if you want anything looked at within a week is particularly annoying. It is all about getting more money from customers.”

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Posted 2 years ago

Hi Kim, Thanks for your feedback - I'm really sorry to hear that you've had a negative experience of SafeContractor. SafeContractor is preferred by many of our clients because of the quality and detail of our in house audit, best ensuring their supply chain compliance. With over 35,000 contractors choosing to complete their accreditation with SafeContractor we have to operate with a lead time of up to 20 working days. It may be helpful to know that in future you can complete your questionnaire all year round and then submit 30 days ahead of your expiry which should prevent any gaps in your accreditation. I can see that you are now on our express package, so can expect a response within 2 working days and should not experience any lapses. I'll follow up from my personal e-mail so that we can arrange a call to discuss how we can support better in future and ensure your audit next year is completed without any undue delays. Kind regards, Tom

Posted 2 years ago

“Frustrating!”

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Posted 2 years ago

“Slow to review, we were asked to provide different information when we resubmitted, when we questioned this we were told 'Our Technical Support Officers (TSOs) don’t review the Industry Specific H&S Requirements section of the questionnaire as most of the information contained within it is of a more technical nature from a H&S point of view.' long confusing process”

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Posted 2 years ago

“Double charged me. 6 weeks have gone by and still no refund after countless reminders, emails and questions. Not happy at all. Feel i paid for fast track an did not get any response to my application for several days. So not sure what i actually paid for there? Very unprofessional to refund a customer after so long when the error was on there part taking the payment over the phone, clearly run the transaction twice but falls down to me to pester and take up my time to get my money back. To say im annoyed is an understatement.”

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Posted 2 years ago

“Very poor service, it took 7-8 weeks from submission of documentation to obtain renewal of our certification, which as an existing customer is unacceptable. In the meantime our clients were threatening to stop using us and/or not pay us because our certification had expired. I chased numerous times for updates but was just told there were delays in the audit team. Requests from Safecontractor for additional documents were always responded to immediately. We were offered a fast track service at significant additional cost but I fail to see why we should be required to pay more money on top of an already expensive membership in order for Safecontractor to provide an acceptable turnaround time. I can only assume that other firms did use the fast track service which pushed our application further and further back in the queue.”

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Posted 2 years ago

Hi O Heap & Son (Derby) Ltd, Thank you for your feedback. We truly value the insights we receive from our customers, and in response to your feedback, we've made an improvement. Previously, you could submit the renewal questionnaire 30 days before your expiry date. Now, we've extended that window to 60 days before expiry, giving you an additional 30 days to complete the submission. We hope this change makes a positive difference as you prepare for next year! Best regards, SafeContractor

Posted 1 month ago

“I'm considering canceling Safecontractor. They never seem to be happy with the business we give them and are constantly trying to force us to buy additional products. Charging customers for getting the paperwork done fast, is in my opinion a poor way to increase revenue. In terms of the checking process, common sense has to prevail, and this is sadly lacking sometimes.”

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Posted 2 years ago

“Slow, unprofessional, not delivering on promises, trying to impose penalties contrary to agreed terms and conditions. Stubborn team member refusing to accept mistakes that were made by him and his colleagues. Wasting lots of my time having to challenge what was eventually accepted as their poor service. Only scored one out of five because there isn't a zero. Terrible customer service for an organisation that has been a client for over twenty years.”

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Posted 2 years ago

“Prolonged process. This is a waste of money”

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Posted 2 years ago

“Great for the initial year. Accreditated with SafeContractor for 3 years+. Very shabby, this time around and frustrating to deal with - at best. Requested information on the reason why our subscription was to rise by double on the previous year... but still waiting for the reply to emails. Their Subscription (payment) to accreditation approvals are not date aligned, to their advantage (You will see this after year one). Only when we gave them notice to leave we received a discount more appropriate to the level of service they provide us on an annual basis. We were endlessly prompted that our Main customer could see we were 'At Risk'...as a result, we moved to another body that could provide SSIP. They NEVER forgot to ask for money. Shame on you SafeContractor.”

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Posted 2 years ago

On your Safe Contractor account your membership date and accreditation date will be different. The membership date is the date in which your payment was made and will run from a 12 month of this date each year. The membership itself covers you for being a member of Safe Contractor and gain access to the Safe Contractor membership benefits it doesn’t mean your accredited. Your accreditation date will always be different to your membership date. Reason being the accreditation date will be the date in which your auditor granted you your Accreditation certificate Inline with SSIP Rules and Bylaws. This date has to run with a 12 months period and no more, again as governed by SSIP. This is not to benefit Safe Contractor or any other party. The reason communication may be sent stating that they may be showing as at Risk to a client is to highlight to the customer that they are required to make an action on their account. This is to prevent them possibly showing to a client that they have documents outstanding for audit on their account. This may be for many reasons such the insurances we have on file have expired, a questionnaire may be outstanding for completion etc. Failure to have these up to date documents may result in a client noticing that documents have lapsed and may effect a customer’s ability to work with a client due to not being compliant, so it is a really important process to notify customers when documents have lapsed. Thank you.

Posted 2 years ago

“Complete con. Any proper company has all the appropriate health and safety documentation in place. No need to pay safecontractor money to simply tick a box and pass on to the client.”

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Posted 2 years ago

We are disappointed to learn that you have not been satisfied with some of our services. We always pride ourselves on providing excellent service, so please accept our sincere apologies if we fell short of your expectations. Please provide more details about the issues you have mentioned here so that we can ensure this is investigated by our management team: https://www.safecontractor.com/feedback

Posted 2 years ago

“No stars!!! Awful experience this year. We submitted our renewal in ample time, but this was not even looked at for a month. Our renewal date was missed by 4 weeks. I had to call every day to ask someone to look at it, to which I was told each time "We'll email you today" which was lies. Being told you don't have the staff while they also said if I pay £100 or more I could have the application looked at in 2 days... so what? You prioritise those who pay premium and don't care about anyone else??? The accreditation is not cheap to begin with. I had to deal with all of our clients emailing and calling me to ask where our renewed certificate was. I got scrutiny from the directors because clients were chasing them daily too. This created extra work for me when i'm already totally stretched at work and made me look unreliable to my bosses because I had to make excuses for your poor service for a month! The whole process was painful, ridiculous and not at all what we expected from you. When I complained about the timescale all I got told is you were understaffed. Well, if that's the case open the questionnaires sooner for your clients so we have more opportunity to get a response BEFORE our renewal date.”

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Posted 2 years ago

Thank you for providing feedback, and we’re sorry to hear that you felt your experience with our service this year wasn’t to the expected standard. Your feedback is valuable to allow us to improve our processes moving forward and to provide a better service to our customers. I’d firstly like to provide a brief overview of the current renewal process to hopefully clear up any questions you may have with the process: - As you are aware the SafeContractor audit process is an annual audit. The accreditation expiry date runs 12 months from the date you are awarded accreditation. - We allow access to the questionnaire throughout the year to allow contractors the opportunity to upload information to avoid any delays in the audit process. - The questionnaire submit button is then released 30 days prior to the accreditation expiry date. - We recommend that customers submit at the earliest opportunity so if any questions are raised from the audit team, we can deal with the queries as quickly as possible so that your accreditation does not lapse. Although the above process is our current process it’s not to say it cannot be improved and we agree with some of the comments you have raised. We are currently exploring options for releasing the questionnaire earlier than the current 30 days before expiry to aid our customers in uploading the required information and to allow a larger window to reply to any queries the audit team may have. In terms of the package timescales, we offer four different packages to allow our customers to select the most suitable package for their business at the time of registration/renewal. We have listed the packages below: - Standard Package = Initial contact from our technical support officers within 7 working days and an outcome on the application once the file has been passed from a TSO to an auditor within 20 working days. - Express Package = Initial contact from our technical support officers within 2 working days and an outcome on the application once the file has been passed from a TSO to an auditor within 2 working days. - Assisted Package = Initial contact and questionnaire support from our technical support officers within 5 working days and an outcome on the application once the file has been passed from a TSO to an auditor within 5 working days. - Premier Package = Initial contact and questionnaire support from our technical support officers within 1 working day and an outcome on the application once the file has been passed from a TSO to an auditor within 2 working days. Our packages are designed to ensure our customers experience the most suitable service for their business needs at the time, we apologise if this did not translate during conversation with our team this year, as the intended purpose was to simply give you the option of the other services that we do have available and to see if they were more suitable to your business needs for this year’s audit process.

Posted 2 years ago

“Slow & will only process in timeframe if you pay more.”

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Posted 2 years ago

Hi Linnet Technology Ltd, Thank you for your feedback. We truly value the insights we receive from our customers, and in response to your feedback, we've made an improvement. Previously, you could submit the renewal questionnaire 30 days before your expiry date. Now, we've extended that window to 60 days before expiry, giving you an additional 30 days to complete the submission. We hope this change makes a positive difference as you prepare for next year! Best regards, SafeContractor

Posted 1 month ago

“a lot of paperwork, that allows companies to not bother doing their due diligence”

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Posted 2 years ago

“Waiting 2 months for our certificates to come through after submitting audit requirements. Sending emails to various safecontractor addresses to chase the certificates and being ignored. Still waiting for a reply regarding PQQ certificates”

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Posted 2 years ago

“Not happy with the length of time it takes”

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Posted 2 years ago

“Always want more we are a small company treated like a major company which is unfair, price rise of more than 25% WHY?”

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Posted 2 years ago

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

SafeContractor Reviews