Rubberduck Bathrooms Ltd Reviews

Name: Rubberduck Bathrooms Ltd
Address: 148 High Street, Redcar, Redcar and Cleveland
Rating: 4.65

4.7 Rating 12,617 Reviews

92 %

of reviewers recommend Rubberduck Bathrooms Ltd

4.7

Based on 12,617 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Rubberduck Bathrooms Ltd:

Transform your bathroom into a luxury contemporary or traditional bathroom. At Rubberduck Bathrooms we have a huge range of bathroom suites, bathroom wall panelling, ceiling cladding, taps, brassware, showers, shower enclosures, shower trays, wetroom kits, shower screens, lighting, flooring and bathroom accessories from leading bathrooms manufactures including Roman Showers, BushBoard, MultiPanel, Carron Baths, Abacus Wetrooms and many more.

Visit Website

Phone:

01642 913727

Email:

contact@rubberduckbathrooms.co.uk

Location:

148 High Street,
Redcar
Redcar and Cleveland
TS10 3DH

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Rubberduck Bathrooms Ltd 5 star review on 7th March 2025

Ian Higgins

Rubberduck Bathrooms Ltd 5 star review on 6th March 2025

Kinga Osrin

Mr Antonios Antoniades

374

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely shocking experience! Once the order had been placed and our money taken we were supplied with a mis match of product that we can not use and customer service doesn’t want to know! Avoid this company”

Helpful Report

Posted 2 years ago

“I had to reorder my goods as what I originally wanted was not available. I then wanted to amend my order before it got sent out and emailed with plenty of notice to do this. I was then told the order had already been sent and if I wanted the other goods I had to pay delivery, even though it was completely the fault of the person at Rubber Duck bathrooms. Shocking service”

Helpful Report

Posted 3 years ago

Good Morning Emma, We're very sorry to hear about the issues faced here. Looking at the email chains, we can see a request was made to change the boards over to another finish and you looked for more info on the end caps contained in the order. The info was provided as requested at the time and the items were confirmed for dispatch the same day, with email confirmation going out too. It was two days after dispatch confirmation that a request was made for further trims to be sent out with your order. Unfortunately, as the items had already been dispatched, we could not add the extra trims to your order. As these items are fragile and require extra protection in transit, we did need to take further payment for the delivery. We did, however, cover part of the delivery cost as a goodwill gesture. Kind regards, Rubberduck Bathrooms Team

Posted 2 years ago

“Shocking customer service Twice I was told that someone would ring me back and it never happened”

Helpful Report

Posted 3 years ago

Good Morning Mr Swift, We're sorry to hear you've not been too happy with the service. Taking a look at the order notes, we can see that the order was picked up on the afternoon of the 24th Feb and dispatched on a next day service with Royal Mail on the 25th. When you called to say the item had not arrived, our team began investigating the issue. The issue, it turns out, was that an incorrect postcode had been added when you were placing your order. Given the mismatched address, your item was placed on a return to sender notice. Our team was looking for further info from Royal Mail before dispatching your replacement to the correct address. We do rely on 3rd parties when looking for this information and at times it can take longer to come back than we'd like. We do, however, look to come back to all customers when that detail does arrive. We're sorry you feel the service wasn't what you were expecting. Kind regards, Rubberduck Bathrooms Team

Posted 3 years ago

“After sales service is shocking !!!! 3 months to rectify a faulty shower head then think it’s ok to send a substandard poor quality replacement !!! And think it’s acceptable”

Helpful Report

Posted 3 years ago

Good Morning Theresa, We're sorry to hear you've not been too happy with the service. On taking a look in to things at this side we can see that, when the issue of the faulty handset was raised, that our team immediately contacted the manufacturer to request a replacement. Unfortunately, we were made aware that the handset originally purchased was part of a discontinued range and was no longer available to purhcase from the manufacturer. As you're a customer of ours we pushed further for a resolution. The manufacturer has a duty of care to replace or repair the damaged handset. A replacement handset was provided as a result but took longer than we'd hoped. This was simply down to the fact we needed a like for like replacement that would fit the unit installed. Again, we're sorry to hear you were unhappy with the service offered but hope you understand we've done all we can to help here. Kind regards, Rubberduck Bathrooms Team

Posted 3 years ago

“Sorry but I'm afraid your refunds process is pretty bad, it took about 3 weeks for me to receive my refund, I called 4 times, emailed 5 or 6 times with little or delayed reply. Not a great service I'm afraid on that front with slow response. The part was fine though, incorrectly ordered on my side, as long as you don't have to send it back it should be fine.”

Helpful Report

Posted 3 years ago

Good Morning Jonathan, We're very sorry to hear you've not been overly happy with the service. Typically refunds are issued within 24/48 hours of receipt. Taking a look at things this side, we can see there was an unexpected delay with your refund however. This was due to an error in the warehouse meaning the returns team did not pick up your goods on arrival. We appreciate this wasn't of your making and can only apologise for the error. We can see that as soon as the investigation was complete and the item found, a swift refund was applied to the account that day. Again we're very sorry for the delay Jonathan. Kind regards, Rubberduck Bathrooms Team

Posted 3 years ago

“I ordered from rubber duck as the reviews were good … I have to say I was very disappointed … I placed my order and explained I needed a call on the delivery day to enable me to pop home from my office 5 mins away …I was therefore frustrated when I arrived home to a delivery note explaining they had tried to deliver ! I called rubber duck who explained it would be re-delivered a few days later but they couldn’t guarantee the driver would call me on the day but that I could call on the morning of delivery and they would try and give me a time/contact the driver. I duly called on the morning only to be told they had tried to call the driver but to no avail and that I had no choice but to be at home for 2 hours or I would be charged £40 for another delivery slot ! As a business owner myself this was not possible so I headed home to ask my neighbour to take delivery. Luckily as I was there trying to sort something out the delivery arrived and I was left astounded when he told me of course I would have called you but I have not been asked to do so ! It was impossible to check the items over as it was very windy and wet and the driver left but we later found damage under where a sticker had been conveniently placed Poor service in this day and age and I would not order or recommend rubber duck”

Helpful Report

Posted 3 years ago

Good Morning Jayne, We're very sorry to hear you've not been to happy with your delivery. The items purchased were delivered direct by Multipanel themselves, using their own dedicated courier network. Which is the case for most online sales, regardless of retailer. If you check your order confirmation email, you can see that a call was requested 15 minutes prior to arrival within the notes. If that detail was not passed on to the driver at the Multipanel depot, then we can only apologise. This is exactly why we say that, while we can request it, we can't guarantee a 3rd party will call ahead of delivery. If you have noted any damage on your items, we can of course look to resolve the matter. A member of the customer service team will be in touch today to assist. Again, we're sorry for any inconvinience caused and hope you can see we have done all we can to help. Kind regards, Rubberduck Bathrooms Team

Posted 3 years ago

“Sent wrong splashpanel, not sure how, two identical ordered, 1st ok, the 2nd package is totally different, did someone not question why before loading it? Now no idea when I'll get the right one, and fitters left waiting.”

Helpful Report

Posted 3 years ago

Hi Manjit, We're sorry to hear about the picking error on your panels. We can see in this instance, that the manufacturer had picked/delivered the right finish panel, but in a slightly smaller size than that which was ordered, which we can only apologise for. When we were first made aware on Saturday, Jarred contacted the manufacturer and requested an immediate replacement. Unfortunately, we could not provide a confirmed date for replacement at the time, as the manufacturer was closed for the weekend. We have received that update today however, and your replcement should be with you Wednesday. Again, we're sorry to hear about the picking error on your panels. Kind regards, Rubberduck Bathrooms Team

Posted 3 years ago

“Good product but 5 days late.”

Helpful Report

Posted 3 years ago

Hi Mike, Thanks for taking the time to leave feedback. We do feel there's been some confusion somewhere along the line. We can see from the tracking links provided, that your items were delivered without issue within 5 working days of placing the order. One of the items contained carries a delivery ETA of 3-7 working days, as stated on the website. This is due to the awkward size and method in which they need to be packaged to protect from damage in transit to customers. From our perspective, It's great to see customer orders arrive without issue within the time frames stated across the website. Kind regards, Rubberduck Bathrooms Team

Posted 3 years ago

“I received a bath ordered in error ask if I could change it for a more expensive one and was told no because I had removed packaging but on delivery the only way to inspect the item was to unpack it I would not recommend this company to any of my friends and family.”

Helpful Report

Posted 3 years ago

Hi John, We're sorry to hear about your issue here. We do think there's been a miscommunication, however. Most orders can be returned if confirmed with us within 14 days of receipt. The only exception is custom made items or goods that could not be returned due to hygiene purposes. All packaging used to protect the item in transit to you would need to be suitably replaced so that a full refund can be applied on receipt. If the bath was ordered in error, any clear plastic film applied to the surface of the bath to protect against scratches and the like should still be in place. If you would like to confirm any details you can review the returns policy across the website or you can give us a quick call today and we can discuss further no worries. Any return would need to be confirmed by our team before sending any item back to us. Kind regards, Rubberduck Bathrooms Team

Posted 3 years ago

“Awful experience. AVOID BUYING PANELS FROM THIS COMPANY. All t+g panels were damaged, where they had be machined and then beautifully wrapped to hide it all. They said it was my fault for not completely unwrapping on delivery, even though I had to delay my job because of musical delivery dates. RUBBISH SERVICE.”

Helpful Report

Posted 3 years ago

Good Morning John, We're very sorry to hear about the issues with your panels. Looking back at your order, we can see these were purchased back in October last year. A day after ordering, the manufacturer rang to book your delivery on a specified date. They were then delivered by them seemingly without issue shortly thereafter. When we were first notified of any issue, our team looked to process a claim with the manufacturer. It was unfortunate in this instance that the claim was declined due to the timescales involved. We fully appreciate that damages, while rare, can occur when products are in transit to customers. For this reason, we ask all customers to check and report any damage back to us within a reasonable time frame. Again, we're sorry to hear about the issues faced here. Kind regards, Rubberduck Bathrooms Team

Posted 3 years ago

“ordered 29 th december sent wrong coloured items , told me to dispose of those, shocking customer service , sent out more which was lost then turned up wrong colours again ,sent out more , lost again . refused to cancel order , lost two weeks on this job and they don't care at all. Asked my bank to reclaim money so I can get what I need elsewhere. they sent this email yesterday 19/1 "Hi Mark You have had three 2m channels delivered to you, which fulfils your order, on agreement with my colleague rather than 6no 1.2m channels. There are more on the way to you, and unfortunately the courier has experienced delays with these additional channels. I do apologise for the inconvenience of this, but as you have the original channels and replacement ones, as well as the ones that are in transit. You will have nearly three times the product that has been paid for, we would not offer a refund in this case. Kind Regards Karl" They said they fulfilled order after sending wrong items !!!! called this morning to discuss with them, they put me hold 25 mins so i sent the below mail to which they have ignored . These statements are totally false , 1st items disposed of as I was told to do , 2nd delivery turned up with wrong coloured items, 3rd delivery never turned up , was not attempted to be delivered as I have ring cameras every entrance and door of my property. Whilst writing this this you have left me on hold for over 20 mins while you admitted you don’t even know the facts and was going to speak to mike. If you are actually doing this ,you can call me back on 0xxxxxxxxxx has I do not have time for you to leave me on hold just for fun.”

Helpful Report

Posted 3 years ago

Good Afternoon Mark, We're sorry to hear about the inconvenience caused by your order. We do feel there has been a miscommunication somewhere along the line here. The finish on the trims delivered matches that which was ordered, it's just that one part had a slightly different shade to the others provided, likely due to them coming off two production runs. Which we looked to remedy immediately. Your replacement channels were ordered directly through the manufacturer and dispatched using their chosen courier service. As the tracking link provided at the time had not been updated, we chased them for further info. At this point their courier could not locate the consignment and to avoid further delay, the manufacturer agreed to send another batch out. As it is, we can see that you've received the first set of replacements that could not be located at the time we chased. With the second set of replacements already in transit to you. As your items are in transit to you, unfortunately, we cannot cancel and refund your order. We hope the above gives full clarity on the situation. Kind regards, Rubberduck Bathrooms Team

Posted 3 years ago

“I’ve not received my order yet”

Helpful Report

Posted 3 years ago

Hi Tim, Thanks for taking the time to leave feedback on your recent order. We tried to call this afternoon but had no luck getting through. We're a little surprised to see your comments, given that the expected delivery date for your order is not for another 3 days and is currently set for the 20th of Jan. A dispatch notification was sent across last week on the morning of the 11th at 11:54am, the day after you placed your order. We appreciate emails can be missed or at times flagged incorrectly as spam but if you check your inbox, you will find all the details in there. Kind regards, Rubberduck Bathrooms Team

Posted 3 years ago

“Purchased a bathroom mirror that was showing in-stock online. A week later I get an email from this company saying it’s not in stock. I’ve still not received a refund and it’s been more than 3 weeks. They don’t respond to emails and were not apologetic at all. Do not buy from them.”

Helpful Report

Posted 3 years ago

Good Morning Delara, We're sorry to hear you've not been too happy with a recent order. On taking a look we can see you've been in email communication with one of our customer service operatives, with the latest email coming in over the holiday break. The reason for the delayed response to your latest email is simply because it was sent out of hours over the holiday period. You'll be happy to hear that we're back up and running as normal this week and your refund will be with you shortly. Thanks for your understanding, we hope you enjoyed the holidays and Happy New Year! Kind regards, Rubberduck Bathrooms Team

Posted 3 years ago

“AVOID UNLESS YOU CAN CHECK WHOLE ROLL OF VINYL ON DAY 1 Our kitchen/utility refurb has been beset by months of delays because of damaged worktops, missing parts and tradesmen with COVID. On unrolling our vinyl, three months after it had initially been booked to be fitted, the fitter saw it had a number of holes. These were not in the outer rolls of vinyl, but further in – not holes that could have been made in transit or while awaiting fitting. The company has washed its hands of any liability and will not exchange the vinyl. It maintains that we should have unrolled the complete 8m length to check it within 24 hours of receiving it. I am not sure where they think someone would be able to do this. Bearing in mind that until the point of fitting we were surrounded by building materials, white goods and a whole kitchen in boxes, there was no way we could have found a space to unroll a 24sqm piece of vinyl. And how many people are able to receive their vinyl and arrange a fitter to unroll it and lay it within 24 hours? If you think you might need an exchange or refund, Rubberduck Bathrooms should be avoided.”

Helpful Report

Posted 3 years ago

Hi Lynn, We're very sorry to hear about the issues you've had. We completely understand your frustration with the current climate. We fit bathrooms in the local area also and we know full well the issues with delays and having to rearrange fitters due to Covid. On the checking/reporting of any damage to your items, again we understand your frustration here. To help minimise issues such as this, we do ask all customers both pre and post-sale to check items within a reasonable time frame. If your items had been checked and we'd been made aware of any issue closer to the time, we could have replaced the items free of charge. As the reported issue came several months after delivery, unfortunately, we could not have them replaced free of charge in this instance. As a gesture of goodwill, we did offer to replace any damaged items at a heavily reduced price however this was declined. Again, we're sorry to hear about the issues faced. Kind regards, Rubberduck Bathrooms Team

Posted 3 years ago

“Although the product selection and pricing for Rubberduck Bathrooms seemed very good at first, sadly this was the worst purchasing experience I have ever had with the most appalling customer service too. 7 items in my order didn't arrive. I received no replacements nor a refund which is in breach of the Consumer Rights Act. The Office Manager was incredibly rude and refused to escalate my complaint any higher. I have never been treated so badly by a business before and lost a lot of money in the process. Order at your own risk and hope that everything arrives in good nick!”

Helpful Report

Posted 3 years ago

“Ordered an item on the 23rd of November on a 2-5 day delivery. On the 6th day, I called the office and they stated that the problem was with their supplier, I then received a dispatched notice stating it will be delivered on the 3rd of December, I waited all day and it didn't show. I've now been informed that this will be delivered on Wednesday the 8th December, so I've decided to take my business elsewhere. Although this may be a supplier issue I think they could have been better at informing me and keeping me updated, instead, it was left to me to chase for an update.”

Helpful Report

Posted 3 years ago

Hi Kraig, We're sorry to hear you've not been too happy with your order. We fully agree with your sentiments, this particular manufacturer did have major supply chain issues at the time. This was largely down to container import issues along with the demand on supply chain services at the time. As a result, our team was proactively chasing delivery info for ALL orders going through them but, as their orders were building up, the passing of information from their side slowed down. Thankfully since the holiday period has come to a close, things have settled down and deliveries are returning to normal. Again, we're sorry for any inconvenience caused. Kind regards, Rubberduck Bathrooms Team

Posted 3 years ago

“We are still waiting ... After being given 2 delivery dates (in last 2 weeks with last one being nearly a week ago) we are being told delivery "failed", whatever that means, despite someone being there to accept delivery on both days no delivery was attempted and despite emails no updated delivery date from company.”

Helpful Report

Posted 3 years ago

Hi Karen, We're sorry to hear your items haven't arrived just yet. We can see from the order that all stocked items from our warehouse have already been dispatched/delivered. The larger item coming from the manufacturer is the only outstanding item left on your order. On speaking with them, they have allocated this for delivery on two separate occasions and we've had the dispatch notification sent over for both these occasions. They haven't provided much in the way of a reason why these deliveries did not take place. Looking at the delivery notes however we can see the address is for a flat without ground floor access to the property. This could well be the reason for the delivery failure and we've stressed the point to the suppliers again to make sure the driver is aware of the fact. Again, we're sorry for the delay here and if you need anything further from us by all means let us know. Kind regards, Rubberduck Bathrooms Team

Posted 3 years ago

“An essential part not sent as promised. I was assured that the part would be posted the next working day but it was not. Caused a delay on a job that had a knock on effect and costs of three times the price of the product which was already massively overpriced. I am now a lost customer.”

Helpful Report

Posted 3 years ago

Good Morning Peter, We're sorry to hear you've not been too happy with your recent purchase. On taking a look at your order, the item contained would typically go out with FedEx on a next day service. Unfortunately, given the sheer volume of orders processed during Black Friday week, the dispatch on your order slipped by 1 day. We can see the item was delivered first thing the following day from dispatch, which is great to see. In terms of the price of the Multipanel Seal Kit, we're the cheapest retailer online when you take into account the item and delivery costs. Again, we're sorry for the slight delay in receiving your product. Kind regards, Rubberduck Bathrooms Team

Posted 3 years ago

“The bath panel I ordered never arrived and I had to chase the company to deliver a new one myself. The replacement arrived completely broken and I was told I couldn’t have a refund or replacement because I notified Rubberduck just over a week after delivery. Unbelievably poor service.”

Helpful Report

Posted 3 years ago

Hi Natasha, We're sorry to hear you've not been too happy with your recent order. We can see from the order status updates that tracking links were provided on dispatch, so you could monitor the item in transit to yourself. Unfortunately, the first order was misplaced at the FedEx depot and a replacement needed to be sent out. On all orders, we ask customers to check items for any damage or discrepancies within a reasonable time frame and any issues are to be reported back to us ASAP. This is so we can file a claim with the manufacturer and look to have replacements sent out immediately without delay. If you did want anything further down the line, we would of course take this situation into account and look to offer something closer to our cost price as a gesture of goodwill. Again, we're sorry you feel the service offered was poor in this instance. Kind regards, Rubberduck Bathrooms Team

Posted 3 years ago

“10 days on Still waiting for satisfactory product shortcomings from start. Not impressed first order with you”

Helpful Report

Posted 3 years ago

Good Morning Mr Simmons, We're sorry to hear you're not too happy with the experience so far. On checking your order we can see the radiator was dispatched within a few days of ordering. Unfortunately, the item picked up a little knock to the corner during transit with FedEx, which we can only apologise for. That being said, we can see a replacement was arranged immediately by our team and will be with you shortly. All the above took place within 8 working days of purchase. Again, we're sorry for the slight delay in completing your order. Kind regards, Rubberduck Bathrooms Team

Posted 3 years ago

Rubberduck Bathrooms Ltd is rated 4.7 based on 12,617 reviews