Rubberduck Bathrooms Ltd Reviews

Name: Rubberduck Bathrooms Ltd
Address: 148 High Street, Redcar, Redcar and Cleveland
Rating: 4.65

4.7 Rating 12,597 Reviews

92 %

of reviewers recommend Rubberduck Bathrooms Ltd

4.7

Based on 12,597 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Rubberduck Bathrooms Ltd:

Transform your bathroom into a luxury contemporary or traditional bathroom. At Rubberduck Bathrooms we have a huge range of bathroom suites, bathroom wall panelling, ceiling cladding, taps, brassware, showers, shower enclosures, shower trays, wetroom kits, shower screens, lighting, flooring and bathroom accessories from leading bathrooms manufactures including Roman Showers, BushBoard, MultiPanel, Carron Baths, Abacus Wetrooms and many more.

Visit Website

Phone:

01642 913727

Email:

contact@rubberduckbathrooms.co.uk

Location:

148 High Street,
Redcar
Redcar and Cleveland
TS10 3DH

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Rubberduck Bathrooms Ltd 5 star review on 7th March 2025

Ian Higgins

Rubberduck Bathrooms Ltd 5 star review on 6th March 2025

Kinga Osrin

Mr Antonios Antoniades

374

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Horrible customer service & experience. I bought a small item around £85 quid. However after receiving the item i no longer needed it. So I had paid £7 postage to return the item as rubbber duck bathrooms dont cover free returns. However after that they charged me £15 for unopened box by saying I wrote there return address on the package it arrived in Customer service agent Jarred is the most rudest person you will see and I dont understand how they can run a company with people like him in the front.”

Helpful Report

Posted 2 years ago

“Got a damaged product and tried loads of times to get in contact and had no reply. Very poor.”

Helpful Report

Posted 2 years ago

“Terrible customer service”

Helpful Report

Posted 2 years ago

Good afternoon Richard, We're very sorry to hear about the issues faced with your delivery. Typically we rarely see damages reported on the products sent out by the manufacturers we connect to. We try our best to inform customers of the practices and policies we need to adhere to in order to achieve a positive outcome in the rare instance things don’t go to plan with deliveries. Again, we're sorry you've not had the normal Rubberduck experience here. Rubberduck Bathrooms Team

Posted 2 years ago

“A large number of issues resulting in large delays on the job costing me the fitter a large expense. Multiple missing items from the order. Items on the order were incorrect and an item arrived in a battered box, wrapped in clear tape with the word DAMAGED written under the tape in pen. The item had clearly been damaged and returned previously yet was still sent out to me in such a broken state it was laughable. I estimate an entire day was spent on the phone and email to rectify all the issues as they became apparent as all the items showed up on multiple deliveries despite being arranged well in advance to ensure stock was available. Even with the delays items still didn't show up till after the job was/ should have been completed leaving an elderly lady with more inconvenience than should have been necessary. A simple sorry and goodbye was deemed sufficient compensation to both the customer and myself. Subsequently told another customer to order elsewhere. I cannot recommend customers to order from Rubberduck bathrooms with this kind of service.”

Helpful Report

Posted 2 years ago

Good morning Stuart, We're very sorry to hear about the issues faced with your order placed in August last year. Looking at the details, we can see that you had ordered a number of items from several manufacturers. Which is why they were sent across in 3 consignments. Most items were dispatched within timescales stated however, there was an issue with damage during delivery and a picking error on one item which caused a slight delay. We can only apologise for that delay. We can assure you, that returned/damaged items are not knowingly sent out from us or the manufacturers we connect to either. It's good to see that our team reacted in the right way at the time, arranged for replacements immediately and kept you informed every step of the way with tracking links provided. Rubberduck Bathrooms Team

Posted 2 years ago

“Totaly useless. Ordered with 24hr delivery. It arrived TWO WEEKS later. Was told this was due to postal strikes even though my post arrived each and every day and I checked with them each day. By the time it finally arrived the I had ordered the stuff on amazon and the job had been done for a week.”

Helpful Report

Posted 2 years ago

Good Morning Carl, We're sorry you didn't receive the small box of screws and washers next day as normal. As you can quite clearly see from the tracking links provided, your items were dispatched using Royal Mail on a next day service only a few hours after you placed your order with us. While we pay for a next day service, it's unfortunate that we can't force the poor posties off the picket line to deliver your £12 box of screws. This may come at an inconvenience to customers and us who are trying to deliver a good service to all our valued customers. That being said, we hope those that need to strike go on to earn a liveable wage and get what they require to provide for their families this Christmas and moving forward in the new year too. We hope you and yours have a great Christmas and a Happy New Year Carl. Rubberduck Bathrooms Team

Posted 2 years ago

“I have ordered a few things from you now and they arrived damaged”

Helpful Report

Posted 2 years ago

Good morning Matthew, We're very sorry to hear you've had damage to a recent order. We haven't had any feedback to suggest any problems with your delivery until reading your review this morning. If we had been notified of an issue with delivery, we could have dispatched free of charge replacements to arrive on a next day service. Typically, we don't see many damages reported on the products that we send out. We are aware that during times of increased demand on courier networks, damages do occur a little more often. We do listen and learn from customer feedback, and we now use extra packaging during those busier periods. Again, we're sorry you've not had the normal Rubberduck experience Matthew. If ever you need anything in the future give us a call and we'll make sure the next one is much better! Rubberduck Bathrooms Team

Posted 2 years ago

“Item went missing, rude courier, slow replacement.”

Helpful Report

Posted 2 years ago

Hi Nicky, We're sorry to hear about the delay in receiving your item. We can see the order was placed with us late afternoon on the 22nd and we provided a dispatch confirmation with tracking links provided the very next day. The item was delivered on the 24th. We have heard nothing since then to suggest any issue occurred until reading your review. The items purchased are distributed direct by the manufacturer and if there has been an issue with delivery, we can only apologise as we were unaware. We'll be raising this matter with said manufacturer, as we rely on 3rd parties such as this to distribute the products we display. Again, we're sorry you haven't had the normal Rubberduck experience here Nicky. Rubberduck Bathrooms Team

Posted 2 years ago

“Really bad service from start to finish. I was mislead and fobbed off plus deliverys were late. Do not use this company.”

Helpful Report

Posted 2 years ago

Hi Phil, We're sorry you feel the service could be improved. Looking across the details, we can see your order was placed late afternoon on the 28th Nov, during the Black Friday sales. We received an email on the 30th from the manufacturer to say the item had a longer lead time than normal as a result of the sale. Rather than simply cancel/refund your order and wash our hands of the matter, our team called you to let you know and then took the time to check available stock on like-for-like alternatives and then sent them over. The alternative item was delivered on the 1st of Dec. Despite the longer lead time given by the manufacturer initially you still received your items within the ETA provided at the point of purchase. This is not misleading, the intention here is to be helpful. We're thankful that most customers can see that our team acts as quickly and efficiently as we can in instances where things don't go to plan. Rubberduck Bathrooms Team

Posted 2 years ago

“Got the same products £100 cheaper,”

Helpful Report

Posted 2 years ago

Good Afternoon Kevin, Thanks for taking time to leave feedback - We find it odd that we have a 1 star service rating however. Looking at the notes, we can see that you had placed your order in the morning and a refund was processed within a matter of hours later that day. The 'cheaper' product you referred to was not a like-for-like item, rather from a completely different manufacturer that uses less expensive materials. When you called back to request a price match, this was explained by the operator but you became rude and aggressive and ended the call. This was all while your client was in discussion with another member of staff, as they were putting together a quote on other items. Unfortunately for your customer we declined to offer that quote based on the call we had prior. We feel it's important to tell the full story when looking to provide info to other potential customers. Rubberduck Bathrooms Team

Posted 2 years ago

“Rude, patronising, sarcastic unprofessional and incompetent. Thankfully I didn't part with any money. I went to the Redcar showroom for a pre-arranged appointment. I was immediately greeted with a "your late and I cant see you as my next customer is due". I wasn't late they messed up my appointment and David who did my survey was double booked but chose to see the other customer. Before he left, he showed me a design of my bathroom on his laptop saying the pipe to the toilet was a problem and they would have to dig the floor up, he had mentioned this as a possibility when he came out to do the survey. I told him I didn't want the floor digging up as it was concrete and because he had also said there would be a risk, I didn't want to take the risk and said I would just like a replacement toilet where the current one is. He said "I assumed you wanted a bathroom in the 21st century" and walked off. I should have walked out at this point. He then left me with an assistant who had no measurements or photographs of my bathroom despite the fact David had taken several and he asked me to describe the plumbing of my toilet! He said he couldn't show me a toilet that would fit and didn't have the measurement of how far the box might be at the back and my door may hit the toilet as it is only a small bathroom. A very odd comment to make as my current toilet isn't hit by the door. He was so patronising I had completely had enough, I thanked him(god knows why I did that but I am a polite person), I said I would be going somewhere else and walked out. My advice is to go somewhere else, they made me feel belittled, upset and completed wasted my time, I had driven from Northallerton.”

Helpful Report

Posted 2 years ago

“4 attempts to receive delivery. Still outstanding one part of it. FedEx very unreliable and everything damaged on more than 1 occasion.”

Helpful Report

Posted 2 years ago

Hi Faye, We're sorry to hear about the issues with damage on delivery. We do our best to make sure orders are delivered ASAP without issue but we're aware that couriers at times can be a little overzealous during the busier periods, however. We listen and learn from customer feedback and we are looking into ways to negate the increase in courier damages during the busier periods. We hope that customers can see that we act as fast and efficiently as we can in the rare instances things don't go to plan. Again, we're sorry you've not had the normal Rubberduck experience here. Rubberduck Bathrooms Team

Posted 2 years ago

“Still waiting for my order”

Helpful Report

Posted 2 years ago

Hi Giovanni, We're very sorry to hear about the delay on your delivery. We can see from the order details that your profiles left us on a FedEx next-day service, with tracking links provided, only a matter of hours after the team picked up your order on Monday morning. Unfortunately, it looks like there was a mix up at the FedEx depot and your items were delivered to the wrong address. We can see our team has since dispatched new profiles to avoid any further delay. We do our best to make sure orders are delivered ASAP without issue. We hope that customers can see that we act as fast and efficiently as we can in the rare instances things don't go to plan. Again, we're sorry you've not had the normal Rubberduck experience here. Rubberduck Bathrooms Team

Posted 2 years ago

“I've tried contacting u on couple occasions to return item that is wrong and had no reply for over a week terable customer service”

Helpful Report

Posted 2 years ago

Good Morning Gary, We're sorry to hear you've not been too happy with your item. We can see from the notes that you had a chat about the issue with the team last week. During that conversation we requested images of your item, so we could send them over to the manufacturer. Until reading your review this morning, we had yet to received those requested images. It's great to see a member of the customer service team has already reached out this morning and we now have the images needed to verify the item with the manufacturer. As soon as the manufacturer comes back to us, we'll be in touch to let you know the outcome. Rubberduck Bathrooms Team

Posted 2 years ago

“I ordered 4 acrylic shower panels & they were delieverd as two packages Yhe first package was obviously damage with a piece of timber sticking out of the middle of the panels. The delivery guy had carefully leant them against a wall with the damage facing the wall The second package was also damaged along the long edge where the package had probably been dropped. This wasnt obvious until I unwrapped the panels completely sometime later. I had two replacements delivered in 5 days which was good and they were ok Then I had another two replacements delivered a few days later & both of the panels were damaged along one edge again. The whole charade has been extremely frustrating & embarassing having to explain to my client why they still cant use their new shower. Fedex who seem to make all the deliveries obviously dont take enough care when handling these packages and it is a lottery whether they arrive undamaged. In my opinion Rubberduck should either change their delivery company of substantially improve the packaging so the panels are protected against mishandling during transportation. I would be very reluctant to oreder any more acrylic panels from Rubberduck in the future. Paul in Surrey”

Helpful Report

Posted 2 years ago

Hi Paul, We're very sorry to hear about the issues with damage on delivery. These items are packed using heavy cardboard edge protection and plastic wrap to ensure the protection remains in place during transit. We are aware however that, during times of increased demand on courier networks, damages can occur a little more often. It's great to see our team reacted in the right way and dispatched replacements as soon as we were made aware of any issue. We do listen and learn from customer feedback and we are looking into ways to negate the increase in courier damages during the busier periods. Again, we're sorry you've not had the normal Rubberduck experience here. If ever you need anything in the future give us a call and we'll make sure the next one is much better! Rubberduck Bathrooms Team

Posted 2 years ago

“I ordered three panels for our new shower room, they arrived on time but due to the fact that our plumber had to go into hospital our work was delayed by four weeks. The panels sat in our garage unopened and undisturbed. When opened all three had damage. The plumber managed to salvage two due to the fitting size but the third no usr. Contacted Rubberduck and explained this but they refused to provide a replacement so we had to pay for a new panel. They said it would be delivered on the following Tuesday so we arranged for our plumber to be with us on the day. The panel did not arrive. My wife called them and was told they would contact the courier to see where it was. Three calls later Rubberduck said it had only just left their warehouse so was never with the courier in the first place. We have incurred a full days cost for the plumber and will have to pay a further days cost when the panel eventually turns up. On Thursday 1st December I was at work, on return the package was outside set against our house wall. My wife told me there was not knock on the door and first time she knew the package had arrived was when she went outside to put something in the bin then noticed a card fro FedEx in the hall. No signature provided from us and no opportunity to open and inspect the contents. When I returned from work I carefully open the package, thankfully I found no damage but if had, even without a signature, I don’t think Rubberduck would have replaced it. Customer service absolutely ZERO. Understanding customers concerns absolutely ZERO. Responding to customers needs absolutely ZERO. Members of my family have property portfolios in Chester involving many properties and are always refurbishing, there is no way I would ever recommend Rubberduck as a supplier of this product. When a customer has a genuine issue your company should respond by making the fault good no matter what the time frame is. You cost us more cash and your courier company failed to deliver and sign off in the required and expected procedure. Very disappointed customer Norman Roddy”

Helpful Report

Posted 2 years ago

Good Morning Norman, We're sorry to see that you have revised your initial 5 star review of our service. In your initial review, shown below, you mentioned you had opened and inspected all items and everything was in order. We're not sure what happened in between then and this review but it seems something isn't quite right. "Currently refurbing bathroom to shower room and replacing sink, toilet etc. buying all the bits myself and with a friend doing the install. Placed an order with Rubberduck for Aqua panels and found their price very acceptable. Within a day they gave me a delivery date followed next day with delivery details, courier etc. Next day time of delivery. Product arrived exactly on time, well packaged and once opened found a quality item exactly as described on their web site. Very pleased and would recommend." We do try as best we can to inform customers of the polices regarding damage on delivery. Given you had checked the items initially without issue, we could not then accept a damage claim over a month after receiving your delivery. For reference, we replace any damaged item regardless of signature received. So long as were informed within a reasonable timeframe. Rubberduck Bathrooms Team

Posted 2 years ago

“Product good quality. But wrong item was ordered ( my mistake). But return’s policy shocking. Had to arrange my own courier that would have cost more to return than the items price.”

Helpful Report

Posted 2 years ago

Hi Mark, We're sorry to hear you're a little upset about having to pay to return an item ordered in error. We're not quite sure why you feel the returns policy is shocking however. We operate the standard UK returns policy as do 99% of other bathroom retailers. We appreciate that mistakes can be made when purchasing items online. To help all our valued customers, we look to display full product info with product images, specs and details surrounding delivery also. We operate a customer service line 6 days a week for any customers that need anything further too. If we were to offer free returns as suggested, we would have to significantly increase the prices displayed across the entire website to cover the cost. We would also significantly increase waste materials through use of extra packaging. We hope the above helps give clarity to our policies regarding returns. Rubberduck Bathrooms Team

Posted 2 years ago

“It was over 10 days delivery time, I had to email and ask where the parts were. It seemed nobody had ordered them in from your supplier. Its a shame your dropshiping. They never came in time for our installers to fit, having left over 2 weeks for the fitting date. Had to source from elsewhere. Now im stuck with an order I dont need. Will not risk using again.”

Helpful Report

Posted 2 years ago

Good Morning Jason, We're very sorry to hear about the initial delay here. We can see the order was placed on the 20th and looking at the tracking links provided the order appears to have been delivered on the 28th. We typically stock and dispatch these items on a next day service however, in this instance, we were waiting on a stock order coming in to us and had to send them direct through the manufacturer instead. The order would normally carry a 2-5 working day ETA and we can only apologise for the extra day that it took to arrive. If you contact us within 14 days of receipt you could always return your items. Once accepted, a full refund will be provided so long as the items arrive back to us within 14 days after we confirm the return. Rubberduck Bathrooms Team

Posted 2 years ago

“Th most difficult and harrowing experience at the hands of nice people on the face if it but systems and incompetence have left a bad taste in the mouth and finally a £700 order has been cancelled and after some heavy pulling if nails out the refund has been agreed. Buyer beware!”

Helpful Report

Posted 2 years ago

Good Morning Scott, We're very sorry you feel the service wasn't as expected. Looking at the details we can see some confusion arose over a quote. Our team sent over a quote and provided an ETA as requested at the time however, as the quote was never paid for as instructed in the email, the order was not placed with the manufacturer. This caused some frustration when you called about the delivery a few days later and found the order was not placed. Our team took payment at this stage and placed the order with the manufacturer immediately. Further delays occurred due to a miscommunication on the contact details provided and a failed delivery attempt. We can see the team cancelled and refunded your order as requested. Again, apologies you feel the service wasn't as expected here. Rubberduck Bathrooms Team

Posted 2 years ago

“This is a company that has highly predatory business practices! I ordered a toilet seat, which had a squared edge on the picture on their website, I received a toilet seat with a round edge. I contacted them for a return and full refund. At first they tried claiming that they did not have to accept a return after 14 days, despite the item being not as described and therefore falling under the consumer right act with a 30 day return. Now they have issued me a refund for the toilet seat but are refusing to issue me a refund for the cost of delivery and return postage. I am now 20 pounds out of pocket! I would have happily kept the toilet seat if it had been the one I ordered. They have tried claiming that their terms and conditions state that there might be small variations to the design, I have informed them that they are not legally capable of excluding themselves from the law, no matter their terms and conditions, which clearly state that I am entitled to be refunded for the cost of delivery and return. I have even spend my time sending them all relevant status as well as practice notes, yet nothing. Trading standards fully agreed and have launched a formal investigation. I highly recommend not wasting your time with this company and placing and order with them. If you still happen to be out of pocket due to their fault, please contact citizen advice, who will pass on all information to trading standards. Its obvious by the reviews that they have done this on a number of occasion, and are trying to get away with it by making false statements. I am sure this has worked on a number of occasions, with people who are not well versed on the law. I will most certainly not be one of them and have already issued a letter of claim and will be going to the county court next if they continue to avoid liability. I truly hope that if you find yourself in a position, like many others according to the reviews, where this company is trying to breach your rights as a consumer, through false and illegal claims you'll do the same. Read up on the consumer rights act 2015 and do not let yourself be fooled into believing they are able to avoid this through their terms and conditions.”

Helpful Report

Posted 2 years ago

“I will give you my feed back, once the product has been delivered, Any news on a delivery date?”

Helpful Report

Posted 2 years ago

Good Morning Matt, We feel you have missed something here. If you take but a minute to check your emails, you will find we sent across your dispatch notification and ETA of the 21st (today) within a matter hours of confirming your order. The panels will arrive within the windows stated across the website before placing your order with full communication provided post-sale, so you know when to expect them also. In light of the above we would appreciate it if you revised your review. Rubberduck Bathrooms Team

Posted 2 years ago

Rubberduck Bathrooms Ltd is rated 4.7 based on 12,597 reviews