I ordered three panels for our new shower room, they arrived on time but due to the fact that our plumber had to go into hospital our work was delayed by four weeks. The panels sat in our garage unopened and undisturbed. When opened all three had damage. The plumber managed to salvage two due to the fitting size but the third no usr. Contacted Rubberduck and explained this but they refused to provide a replacement so we had to pay for a new panel. They said it would be delivered on the following Tuesday so we arranged for our plumber to be with us on the day. The panel did not arrive. My wife called them and was told they would contact the courier to see where it was. Three calls later Rubberduck said it had only just left their warehouse so was never with the courier in the first place. We have incurred a full days cost for the plumber and will have to pay a further days cost when the panel eventually turns up. On Thursday 1st December I was at work, on return the package was outside set against our house wall. My wife told me there was not knock on the door and first time she knew the package had arrived was when she went outside to put something in the bin then noticed a card fro FedEx in the hall. No signature provided from us and no opportunity to open and inspect the contents. When I returned from work I carefully open the package, thankfully I found no damage but if had, even without a signature, I don’t think Rubberduck would have replaced it. Customer service absolutely ZERO. Understanding customers concerns absolutely ZERO. Responding to customers needs absolutely ZERO. Members of my family have property portfolios in Chester involving many properties and are always refurbishing, there is no way I would ever recommend Rubberduck as a supplier of this product. When a customer has a genuine issue your company should respond by making the fault good no matter what the time frame is. You cost us more cash and your courier company failed to deliver and sign off in the required and expected procedure. Very disappointed customer Norman Roddy