“I opted for free 3 to 4 day delivery only to be informed later it's 3 to 4 days from when you decide to dispatch the items which took you another 4 days ...”
“Always loved Ringtons tea but have had several issue lately - two cup bags not strong enough to do two cups like they used to, bags tearing when separating pairs and they only sell smaller packs making them sooo much more expensive. Not sure how much longer we will be buying”
“I wish ringtons would get deliveries sorted, it takes forever to get your order and stop sending out review requests before your order has been picked, never mind delivered. Ordered 2/12/22 and still not been picked / boxed.”
“After buying Ringtons for the last 8 years i have noticed 1 x 50 pack of the 100 pack is always weaker than the other. Ringtons tea is undoubtedly the best its just a shame im only getting 50% of the tea im paying for. We have decided the last order we had would be our last. SHAME!”
“Great product but let down by the delivery service. Waited in all day for it to arrive at 6.00pm! Suggest you use a more reliable company than Royal Mail.”
“I think its good Ringtons have decided to do less packaging, reducing the plastic they use. However, why have they decided to make Tea more expensive for 50 now than it was for 100. Surely if they reduce the cost of the packing, they're saving money. I would sooner have more packaging and pay less than them charging nearly £2 for 50 tea bags. Feeling ripped off. I think I'll be going back to Yorkshire Tea !!”
“I don't give anyone full marks so don't be too disgruntled. The reason why I marked the Company 3 stars is because I had a Representative call at my property to ask if I would like Ringtons deliveries, after giving him my details he said the 'Van' would be around in about a week and the Driver would take my order and as a gesture of thanks would furnish me with a packet of Ginger Biscuits. Not only did I not have anyone call to take an order from me but I didn't get any Ginger Biscuits which I love. I have since made orders on-line with Ringtons and received my orders within good time. They have informed me at each step of the delivery and if an item was out of stock they e-mailed to say when it was next in stock which is rather efficient in my books. I haven't seen a Ringtons Van in the street since then either, I don't know whether because of the financial situation of Ringtons if this has been stopped now.”
“I?ve done online orders several times with Ringtons but unfortunately this last order was a disaster, why, because they used Hermes, yes the dreaded Hermes, as a delivery courier, and surprise, surprise, the parcel went missing. I had to wait a week before Ringtons would act on it but now the weeks past they?ve sent a replacement by DPD next day delivery and great, normal service resumed and I can enjoy Ringtons delightful Hot Drinking Chocolate, a fantastic product.”
“I’ve been having my tea delivered for over 30 years but when he arrived this time he didn’t have any of my order left as he wasn’t coming for two months and had dished it out too the previous customers so I had to order on line. Wasn’t pleased that I then had to pay for delivery under a certain amount and then had to go without any tea because it took an age to actually come.”
“Not happy with the delivery from Evri. Parcel ended up on doorstep for 7 hours as we were out and hadn't been told it was out for delivery. Luckily it didn't rain. No attempt made to re deliver it although it stated they would make three attempts.”
“I was disappointed with this service as I ordered on the Tuesday before Fathers Day as a gift & it wasn't dispatched until the following Tuesday, for some unknown reason, so didn't arrive until the Thursday after the day. I'd ordered based on some biscuits I was given at Xmas & thought they were excellent.”
“This was a Mother's Day (27th March) gift which I was advised when my order was confirmed would be delivered on 25th or 26th March, but it wasn't delivered until 28th March, so that didn't go down well!”
“If you're struggling to meet demand, don't give innacurate delivery span information on the website. Be honest and transparent about fulfilling the delivery. Dont say it'll be 2 to 3 days if it's going to be a week. You have good products, but your communications could result in a lack of future trust from the consumer.”
“I ordered a gift box and a few other bits as a gift for my parent?s anniversary. I ordered it on 18th October as I needed it delivered by 24th. The delivery took too long and they didn?t receive it until the 26th. I really don?t understand how it took so long to dispatch and deliver”
“The products are amazing, don't get me wrong but there's a couple of things that Ringtons could do when an order is placed for gifts that would make it so much better and more reassuring. We were notified that the item was 'something something dispatched' by both Ringtons and the courier company on Friday, two days after placing the order. Reasonable time frame. So you think, yay! it's on its way! Nope. That apparently was 'we're thinking about dispatching your order' and it wasn't actually dispatched until the following Tuesday. Not so great. Nowhere during the order process is there somewhere to include a message with your gift. This might be reassuring to slightly anxious recipients who are currently being bombarded with text message scams about parcels, especially when Ringtons manages to leave off the recipient's name from the parcel and it looks a little suspect when it arrives. Also they don't give the courier the second (recipient's) email address for tracking, just yours. Not entirely helpful if you're the other end of the country. Gifts aren't meant to give the recipient anxiety attacks. But once there and opened, the biscuits in particular do go down very well. ;)”
