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Rimmers Music Reviews

4.8 Rating 4,202 Reviews
95 %
of reviewers recommend Rimmers Music
4.8
Based on 4,202 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 91%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Read Rimmers Music Reviews

About Rimmers Music:

Rimmers Music (Est.1978) has an excellent reputation and is regarded as one of the best Musical Instrument Retail Company’s in the UK.

We deal with large amounts of goods on a daily basis via our physical stores, established mail order website www.rimmersmusic.co.uk and dedicated education sales division with education catalogue (distributed to over 26,000 schools and Music Services all over the country). 
We also have stores on EBAY and Amazon retailing musical instruments. 

Retailing both new and used equipment Rimmers Music has a reputation for offering competitive prices (always with long guarantees for peace of mind) and excellent part exchange prices. 
We also buy old instruments to recycle and sell, enabling our customers get a refurbished bargain and also help the environment. 

We price check daily to ensure we are giving you the best deal possible. If you find a better deal than we offer we would be very surprised and like to hear about it.

We offer delivery and collection services for all products to make the process of getting your new instrument and part exchanging your old instrument easy. We use next day delivery and collection services for most items, via various courier companies we have accounts with.

Via these couriers we give tracking information for timed delivery slots (in most cases). We also sell specialist items that require an additional level of delivery service, items such as acoustic upright or grand pianos. These specialist delivery items are delivered by our trained team of experts who know how to handle items of this nature, are fully insured, professional and give our customers the installation with the care and attention they deserve.

We sell a huge range of musical instrumentssuch as acoustic guitars, electric guitars, bass guitars, guitar amplifiers, acoustic pianos (upright and grand), electric pianos, acoustic drum kits, electric drum kits, digital keyboards, synthesizers, percussion, DJ equipment, PA systems, World percussion such as Djembes and Cajons, classroom equipment such as glockenspiels and maracas, accessories and much more.  We sell in the region of 350 different musical instrument brands from many distributors and suppliers such as Yamaha, Roland, Korg, Casio, Alesis, Kawai, Mapex, Meinl, Taylor, Takamine, Mahalo, Nord, Blackstar, Fender, Squier, Stentor, Paiste, Steinway, ESP, Vox, Pearl, Tama, Faith, Valencia, Carlsbro, Vintage, Jupiter, Odyssey, Encore, HK Audio, Boss, Peavey, Focusrite, Epiphone by Gibson and many more. We are the one stop music store withmusical instruments for all the family.

Our customer service team are excellent, they are trained daily on the musical instruments we sell and can guide you all the way to the instrument you need, with simple expert advice. We pride ourselves on our knowledge and service we offer our customers. We want you to recommend us to all your friends and family and we can only achieve this by giving you customer care beyond your expectations, we aim to do this each and every time you contact our company.

Offering affordable easy payments with Low Rate Finance companies for many years, we have made it easy for our customers to get the instrument of their dreams. We offer 0% interest free credit and low finance rate options on all orders of £250.00 or over, available both online and in store with usually instant decisions. We aim to make the musical instrument you want as affordable to you as possible, as fast as possible.

We have established Rimmers Music Schools at each of our branches with hundreds of satisfied students of all age groups from 5 years old to 95 years old. Our music studios are purpose built by us and fully stocked with the latest equipment for you to use. We are also London College of Music and Rock School examination centres (and are highly respected by both), although taking exams is optional. We want you to have your lessons and enjoy them, some people like exams some don’t, we will teach you at your pace in the styles you want to learn, or take you through the exams of your choice. All our tuition is via private one to one lessons so you do not have to worry how you look or sound, just have fun. We will help and guide you all the way. Some of our staff also work as College Lecturers, which again re-enforces our background and knowledge in this area. All our teachers are DBS checked for security on a regular basis and many have students that have returned each week for lessons for many years, constantly improving to higher and higher playing standards and improving the knowledge they have. We offer all our customers a Free Lesson in our Rimmers Music School on the instrument of their choice. We currently teach piano, keyboard, acoustic guitar, classical guitar, bass guitar, drums, percussion, singing/vocal coaching, clarinet, saxophone, flute, ukulele, mandolin, banjo, violin and music theory. Basically we can teach you to play to a high standard and all the music theory to go with it. For customers who cannot get to our music school (and customers who can) we allow access to our exclusive online lessons we have created free of charge 24 hours a day.

To conclude, Rimmers Music is a reliable musical instrument retail company with excellent value for money products from all the top brands and manufacturers and we can also teach you how to play.

Visit Website

Phone:

01772 622111

Email:

marketing@rimmersmusic.co.uk

Location:

Rimmers Music LtdUnit 18 Centurion Ind. EstateFarington,
Rimmers Music LtdUnit 18 Centurion Ind. EstateFarington
Lancashire
PR25 4GU

Write Your review

Rimmers Music 5 star review on 9th December 2024
Angela
Rimmers Music 5 star review on 26th September 2024
Hugh
Rimmers Music 5 star review on 23rd July 2024
Josh
Rimmers Music 5 star review on 2nd July 2024
David
Rimmers Music 5 star review on 2nd July 2024
David
Rimmers Music 5 star review on 30th June 2024
Anonymous
Rimmers Music 5 star review on 27th June 2024
Anonymous
148
Anonymous
Anonymous  // 01/01/2019
I ordered a Kawai CA701 and delivery was quoted as next day. I tracked the order through the TNT system and was disturbed to note that the piano had been returned to store ‘at the customers request’. This was disappointing and I ‘phoned Rimmers to report the issue, requesting a callback. Needless to say, in line with numerous instances of customers complaining that no callback had been received, my request was ignored. I received an email from Rimmers the following day apologising for the non-delivery advising that the carton had been incorrectly routed and sent to the wrong distribution centre. Whether this was in response to my ‘phone call or alternatively, following a non-delivery report from TNT is unclear. The carton arrived the following day on a wooden pallet and I noted that the carton had been placed upside down inspire of clear markings on the carton advising orientation. Luckily, the piano survived the ordeal and arrived in perfect working order. I reported this back to Rimmers and their response indicated that the carton had been passed to TNT the correct way up. I could only assume that rather than lift the carton onto the pallet, it had been rolled on hence it arriving upside down. I have just received a an email from Rimmers requesting a positive review with the caveat that if there had been a problem, they would rather deal with any issues by email rather than me post a negative review. In my opinion, this is completely underhand. You asked for a review so here it is - warts an’ all. So there you have it: 1 point deducted for the delivery issues and another point deducted for the review request. It could be argued that the delivery issues were not directly attributable to Rimmers, but the customer has no control over who Rimmers select to mis-handle their consignments. Perhaps Rimmers need to review their choice of courier and they certainly need to abandon the ‘callback’ approach. Why can’t customers speak directly to Customer Services?
Helpful Report
Posted 1 year ago
Hi I have just tried to call you but haven't managed to reach you. I'm sorry to hear that you piano was mis-routed. This does happen from time to time and is frustrating for us and our customers. We did contact you via email to update you of the situation with the courier and apologised for the delay - which was out of our control. We have a very limited choice of courier for these larger items in order to offer the most competitive prices. We do offer a specialist 2 man delivery service for an additional charge that means you can specify your day and time for delivery. This would also ensure the piano is kept in its correct position, rather than it going through a huge courier network and risking as you point out it being turned over in transit. We are perfectly happy to say please let us deal with any problems as we would like the chance to do so, but if the customer would prefer not to give us that opportunity before writing a review on different platforms, that is their choice. You refer to numerous reviews saying we don't call back... I can see x2 instances on this page where customers have said that. I do know after having personally dealt with one of those 2 customers has since purchased from us as we went out of our way to try and find out why we hadn't got in touch with him as we couldn't understand why that had happened. Customer service is of the utmost importance to us and we have numerous people and reviews who we have called back and responded to emails from. If we don't we may as well all go home and not advertise our company any further as a supplier of musical instruments. In closing we have just ordered a new phone system which means customers will have the ability to call and speak to one of our staff, which is something we always did in the past. Following the changes that covid brought, we were unable to man the phones; however we now can again and see that as another improvement to customer service. If you would like to talk to me directly I can be reached on cathy@rimmersmusic.co.uk or call me back on the number I have tried calling you on this afternoon. Kind regards Cathy
Posted 1 year ago
Very helpful and friendly staff. I recommend Rimmers Music
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Posted 1 year ago
Perfect! My son loves it, and he said it has lots of features
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Posted 1 year ago
Excellent service, excellent price for an Alvarez Masterworks Parlour guitar, arrived in good time, used but looked brand new, will certainly be using them again
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Posted 1 year ago
Good price, quality and affordable prices
Rimmers Music 5 star review on 16th October 2023
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Posted 1 year ago
Delivery was in good time, it's Birthday present for grandson, I have no idea whatsoever if the box contains what I ordered. I would be happy to review within a reasonable time scale, Dave
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Posted 1 year ago
Excellent service from Rimmer's Music, ordered Friday delivered today, a used Alvarez MPA66SHB acoustic, bought at a very reasonable price, the guitar looks like new. Cannot praise them highly enough
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Posted 1 year ago
Bought a Roland JD-Xi from the Rimmers website in an idle moment - used but good as new, cheaper than eBay and arrived within 48 hours even though I ordered it on a Sunday. Impressed.
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Posted 1 year ago
Excellent service from ordering to receiving goods in perfect condition
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Posted 1 year ago
Product as specified delivery on time excellent supplier
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Posted 1 year ago
I purchased a casio triple pedal unit for my casio cdp-s360 piano at a fantastic price with fast shipping. I would certainly make further purchases from rimmers music in the future.
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Posted 1 year ago
very helpful and fast delivery
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Posted 1 year ago
Beautiful piano, very quick delivery - I'm more than happy
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Posted 1 year ago
Excellent communication with the lovely guys at the customer center. Also, speedy delivery.
Helpful Report
Posted 1 year ago
Phoned a week ago about a keyboard that had just arrived because I was having trouble, got through to message machine and said could someone contact me ASAP. One week later no phone call. That's what happens when they have your money. Gear 4 music for me in the future.
Helpful Report
Posted 1 year ago
Hi We are sorry to hear that you haven't been able to contact us. We check our messages regularly throughout the day. We return all calls so are unsure what has happened on this occasion. If you do need any help, please either email customerservice@rimmersmusic.co.uk or call us on 01772622111. Customer service is really important to us so please do get in touch if you need to. I've looked for your number to call you but due to the payment method used on your order I haven't been able to access that. Kind regards Cathy
Posted 1 year ago
Graham was a great guy to deal with with and sort out my Lowden Guitar purchase. Very happy with the way in which I was treated. I would recommend Rimmers Music if you are looking for a guitar.
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Posted 1 year ago
Quality item, great price & delivered quickly. Superb.
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Posted 1 year ago
Bought a Roland F701 and it was delivered really quickly by our regular Fedex guy. Super fast service, and I love the Piano. I always wanted one, and now I'm doing loads of lessons and making excellent progress. Thanks Rimmers, I love it. I'll be back for any other music related stuff I need.
Rimmers Music 5 star review on 11th September 2023
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Posted 1 year ago
Everything went smoothly , on time and at a good price . Happy customer !
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Posted 1 year ago
Item delivered on the dot, I have bought many items from Rimmers Blackpool in the past with good service but over the counter and by telephone. I know online buying is the future but I still prefer to go into a shop, although the man reviewing the Yamaha PSR Sx600 on YouTube did a good job, (no airs an graces), overall pleased with Rimmers and would use again
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Posted 1 year ago
Rimmers Music is rated 4.8 based on 4,202 reviews