Remland Carpets & Flooring Reviews

Name: Remland Carpets & Flooring
Address: Units 1-3 Kingsmead, Park Farm Industrial Estate, Folkestone, Kent
Rating: 4.76

4.8 Rating 4,606 Reviews

95 %

of reviewers recommend Remland Carpets & Flooring

4.8

Based on 4,606 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0800 246 1099

Email:

help@remland.co.uk

Location:

Units 1-3 Kingsmead,
Park Farm Industrial Estate,
Folkestone
Kent
CT19 5EU

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Remland Carpets & Flooring 5 star review on 8th March 2025

924

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good price, local business, delivered in good time albeit 2 of the 12 boards were damaged and not usable ...didn't advise Remland, could have been the courier company, assumed more hassle than worth to try and return, replace.”

Helpful Report

Posted 1 month ago

“The item is as ordered but the delivery took much longer than the stated time. I had to chase it myself, I got no updates on why it was late.”

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Posted 3 months ago

“Great product but it took a while to get it from the poo t of order to point of delivery. It was damaged but I managed to lay it in away that part ended up outside the visible area.”

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Posted 4 months ago

“When I enquired about stock availability I was told stock was available and would be delivered within 8-10 days. I placed an order on 5/9/24 but didn’t receive the goods until 26/9/24. I was also expecting a confirmation email once my order had gone through but ended up having to phone to ask for details of the order. I was not happy with the delivery method. The goods arrived on a pallet and was left on the pavement. We have 17 steps up to the front door. I would not have expected the delivery man to carry the pallet up the stairs. He could, however, have carried the six relatively small boxes up to the house and taken the pallet back to his van on the trolley he had. Instead my husband and I struggled to take the pallet up the stairs and through to the back garden to be disposed of somehow.”

Helpful Report

Posted 5 months ago

“Although very helpful on telephone there was failure to get the order into the system. Respond to my telephone enquiry when it because apparent that order was not placed with Forbo was rapid and goods did arrive within a few days. Fortunately work for which this was required had been delayed for other reasons.”

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Posted 8 months ago

“Only reason for 3 stars is that it wasn't clear how the order was progressing and when despatched. I was very pleased with the matting, it matched the description perfectly”

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Posted 11 months ago

“Prompt delivery”

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Posted 11 months ago

“Not very happy with the thickness very thin compared to other vinyls I've had in the past”

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Posted 1 year ago

“It's very difficult to write a review when you haven't received the carpet yet.”

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Posted 1 year ago

“The vinyl carpet that we ordered is fine. The colour pattern is a bit smudged at a few places though! And, the delivery was so slow!! We ordered on 21 oct and it arrived on 9 Nov. We almost had to forget that we ordered one.”

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Posted 1 year ago

“Thank you for the prompt delivery, how ever there is no sparkle in the vinyl, and it's quite slippery, that said I would have no problem with using your company again”

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Posted 1 year ago

“Great product and service spoiled by poor delivery. The vinyl is great quality and the samples and ordering process were great but the delivery experience is very poor. I expected a text or for the driver to ring the door bell but instead I found the roll dumped in the front yard with a big bend in it. I understand that it is almost impossible for one person to carry a 5m roll and has to hoick it over their shoulder but this inevitably damages the vinyl in the pinch point. Fortunately the damaged point is close to the edge of the room so hopefully it won’t rip further but not ideal. I’m sure you’re aware of these issues as you very clearly warn customers they can’t complain about damaged goods unless it is pointed out to the driver. No wonder he ran away.”

Helpful Report

Posted 1 year ago

“i FOUND IT DIFFICULT TO GET THE STAFF TO DEAL WITH MY ORDER, ALSO THE SITE IS NOT EASY TO USE FOR AN ORDER”

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Posted 1 year ago

“Delivery a bit slow but arrived after a couple of weeks.”

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Posted 1 year ago

“Basically I am a happy customer. The only thing I would say for improvement is my mat wasn't cut with a straight edge off the roll (see photo) so I had to cut a straight edge myself instead of trusting the machine cut from the template.”

Helpful Report

Posted 1 year ago

“Not a happy experience. Admittedly Remland were the only ones on-line who had the carpet I wanted. Ordered on Fri 10 March, it took Remland 10 days to get round to dispatching the small piece of entrance matting. Remland chose to use DX for the delivery. Sadly DX were particularly inefficient. They said they delivered at 08.30 which was probably true but I heard no door bell and it was left at a neighbour. DX claimed to have left a ‘calling card’ but none was left. One neighbour said that they didn’t have it. It shouldn’t be up to me to chase round all the neighbours, just a simple card with a house number would solve everything. The other neighbour is a nurse and I don’t like disturbing her in case she is sleeping. It was not until the afternoon that she kindly brought the carpet to me. A very poor experience compared to dealing with other on-line retailers. Remland OK if you don’t mind waiting and can put up with DX leaving your purchase who knows where.”

Helpful Report

Posted 1 year ago

“The service and delivery were spot on. The colour however didn’t reflect the images on line when it arrived.”

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Posted 2 years ago

“While the product seems to deliver as described, the service and delivery was poor. I was advised it would arrive within 5 working days. However it was only after a week had passed and I emailed asking that I suddenly received an email saying it had been dispatched.”

Helpful Report

Posted 2 years ago

“Not the best purchase made by us, we have a new hall way carpet, and wanted to protect it so we purchase a Clear PVC type hall way runner. Cut to our specific length. It just keeps moving, the carpet is fairly long pile, but just keeps moving & doubleing up on it's self, Frustrating.”

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Posted 2 years ago

“I do hate getting asked for a review before the product has turned up. Which is taking an age. The samples were sent fast and seem to be of good quality - so good on that front.”

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Posted 2 years ago

Remland Carpets & Flooring is rated 4.8 based on 4,606 reviews