Pure Cremation Reviews

Name: Pure Cremation
Address: Charlton Park Crematorium Charlton Down, Charlton Park Crematorium Charlton Down, Hampshire
Rating: 4.83

4.8 Rating 4,542 Reviews

96 %

of reviewers recommend Pure Cremation

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Phone:

0800 033 7737

Email:

info@purecremation.co.uk

Location:

Charlton Park Crematorium Charlton Down,
Charlton Park Crematorium Charlton Down
Hampshire
SP11 0TA

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Pure Cremation 5 star review on 13th January 2025

105

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was treated with dignity and understanding during this very difficult time and would like to thank all the team that i dealt with.”

Helpful Report

Posted 3 months ago

Thank you, John. Your feedback means a great deal to us and we are glad you felt well supported from start to finish. Kindest regards, Pure Cremation Team

Posted 3 months ago

“Excellent service start to finish Always kept updated”

Helpful Report

Posted 3 months ago

Thank you for taking the time to share this positive feedback with us. Best wishes, Pure Cremation Team

Posted 3 months ago

“Very smooth and simple process. Kept up to date with the whole process. Thankyou to everyone who cared for my mum whilst in your care.”

Helpful Report

Posted 3 months ago

Thank you for this lovely review which means so much to us. Kindest regards, Pure Cremation Team

Posted 3 months ago

“Pure Cremation has been amazing. Supportive, empathetic and communication throughout was outstanding. I knew exactly what was happening and when my father was ready to come home. I can’t thank them enough.”

Helpful Report

Posted 3 months ago

Thank you for your wonderful review. Your feedback and compliments about the service you received mean so much to us. All the best, Pure Cremation Team

Posted 3 months ago

“Everyone I spoke to or who contacted me were very kind,sympathetic and helpful during, what was for myself and my family, a very sad time. I am extremely grateful to you all. It was a time of my life I had always dreaded. Once I had made my first telephone call to you it was such a relief. Someone was helping me through. Thank you all very much.”

Helpful Report

Posted 3 months ago

Thank you so much for your heartfelt words. We're truly grateful that you entrusted us during such a difficult time for you and your family. It means a great deal to know that our team could offer the kindness, support, and relief you needed. Kindest regards, Pure Cremation Team

Posted 3 months ago

“This service was purchased by my late brother in law. Although I respect his decision and it is what he wanted. Some of the service wasn't good. It was made clear that all phone calls come through me from Pure Cremations as soon as my brother in law passed away. There were occasions that PC contacted my mother in law. They also told me that my brother in law was in their care at one point when in actual fact he was still with the coroner. Also didn't have the correct information of where the ashes were being delivered”

Helpful Report

Posted 3 months ago

Thank you for writing this review, and for bringing your experience to our attention. A senior manager will personally look into the points you have raised and they will reach out to you directly at the earliest opportunity. If there's anything else we can assist you with in the meantime, please feel free to contact us at customercare@purecremation.co.uk or by calling us on 0800 033 7737. Kind regards, Pure Cremation Team

Posted 3 months ago

“Fantastic company who provide a people centred service. They were kind, professional, courteous and dignified in all my interactions with them. We would highly recommend.”

Helpful Report

Posted 3 months ago

Thank you so much for your very kind words. Your recommendations mean the world to us! Best wishes, Pure Cremation Team

Posted 3 months ago

“The whole process was quick and painless. Handled with great consideration for my feelings. Wouldn't hesitate to recommend this service to anyone.”

Helpful Report

Posted 3 months ago

Thank you for taking the time to share your experience and how you were supported by our dedicated team. All the best, Pure Cremation Team

Posted 3 months ago

“From ringing them to my husband's commitall I cannot fault Pure Cremation. The service was compassionate, professional and caring. I had doubts after we'd paid for this but I am glad we chose this way, the service we had was more personal than some I've been to when they were conventional funerals”

Helpful Report

Posted 3 months ago

Thank you for your kind words and for sharing your experience with us. We’re honoured to have been entrusted with the care of your husband and to support you at every stage. All the best, Pure Cremation Team

Posted 3 months ago

“My partner organised his own cremation with Pure, but from my point of view everything has been actioned with the utmost respect and I have been treated with kindness and emathy.”

Helpful Report

Posted 3 months ago

Thank you for sharing your kind feedback with us. Your words mean a lot to all of us here at Pure. Best wishes, Pure Cremation Team

Posted 3 months ago

“Overall felt very supported and kept informed of every step in the process.Felt the delivery of the ashes let things down slightly.”

Helpful Report

Posted 3 months ago

Thank you for taking the time to share your experience with Pure Cremation, we greatly appreciate your kind words about the team's care and support at this difficult time. However, we are concerned to hear your concerns around the return of your loved one's ashes. A senior manager will be look into the points you have raised. If there's anything else we can assist you with in the meantime, please feel free to contact us at customercare@purecremation.co.uk or by calling us on 0800 033 7737. Kind regards, Pure Cremation Team

Posted 3 months ago

“Very professional and informative,thank you”

Helpful Report

Posted 3 months ago

Thank you for your positive feedback and five-star rating. Kindest regards, Pure Cremation Team

Posted 3 months ago

“From the moment I first rang to the moment we got my dear wife back to us, they were very professional and completely competent many thanks”

Helpful Report

Posted 3 months ago

Thank you for sharing your experience - we know this will help others who may be considering Pure Cremation either for themselves or a loved one. All the best, Pure Cremation Team

Posted 3 months ago

“Pure cremation were excellent in taking care of my mother and keeping me informed all the way through”

Helpful Report

Posted 3 months ago

It was our honour, thank you for these lovely words. Best wishes, Pure Cremation Team

Posted 3 months ago

“The concept is a very good idea but we had a few issues. Communication could be more fluent - it was disjointed. Problems with the paperwork resulted in a delay and was stressful, I had to chase it up. Staff were very pleasant though.”

Helpful Report

Posted 3 months ago

Thank you for taking the time to share your feedback about your experience with Pure Cremation. We greatly appreciate your kind words, but we are sorry to hear that you felt the communication was not as up to our usual high standard, and that there were delays in moving forward with the arrangements. A senior manager will be look into the points you have raised. If there's anything else we can assist you with in the meantime, please feel free to contact us at customercare@purecremation.co.uk or by calling us on 0800 033 7737. Kind regards, Pure Cremation Team

Posted 3 months ago

“An enormously kind and empathetic service from being to end. Can't recommend the staff and service enough .”

Helpful Report

Posted 3 months ago

Thank you so much for your kind words and heartfelt recommendation. It means a great deal to the whole team to know that we were able to make a difference. Best wishes, Pure Cremation Team

Posted 3 months ago

“From the first telephone call to the delivery of the ashs , the family have felt included and cared for . A difficult time has been made easier by Pure Cremation and we as a family are thankful for that .”

Helpful Report

Posted 3 months ago

We are so pleased to hear that our lovely team gave you the support you needed. We are thrilled with your review and comments. All the best, Pure Cremation Team

Posted 3 months ago

“Excellent service. Everyone I spoke to was kind, sympathetic and very efficient. I was kept informed during every step of the process. Ashes were hand-delivered in a very dignified way. Highly recommend.”

Helpful Report

Posted 3 months ago

Thank you for taking the time to share your experience of our care. It has been our honour to look after your loved one and to support you. Best wishes, Pure Cremation Team

Posted 3 months ago

“There service was first class from start to finish ,I was kept informed every step of the way that was my choice, my husband was brought back to me very respectably by a very nice lady, I have already booked my own cremation with them highly recommend pure cremation thank you you did an excellent job, regards Pat Mac.”

Helpful Report

Posted 3 months ago

We are truly grateful for your kind words and for taking the time to share your experience with us. We’re honoured that you have chosen us for your own arrangements, and we appreciate your recommendation. All the best, Pure Cremation Team

Posted 3 months ago

“All the team at Pure did a wonderful job of caring and looking after my mother. The service provided was exceptionally.”

Helpful Report

Posted 3 months ago

Thank you for your kind words. It was a privilege to have been asked to care for your mother, and it is heartwarming to hear that we met your needs when it really mattered. All the best, Pure Cremation Team

Posted 3 months ago

Pure Cremation is rated 4.8 based on 4,542 reviews