Pure Cremation Reviews

Name: Pure Cremation
Address: Charlton Park Crematorium Charlton Down, Charlton Park Crematorium Charlton Down, Hampshire
Rating: 4.83

4.8 Rating 4,394 Reviews

96 %

of reviewers recommend Pure Cremation

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Phone:

0800 033 7737

Email:

info@purecremation.co.uk

Location:

Charlton Park Crematorium Charlton Down,
Charlton Park Crematorium Charlton Down
Hampshire
SP11 0TA

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Pure Cremation 5 star review on 11th November 2024

104

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Pure cremation were amazing from start to finish and took great care of my late Father and I was pleased that they delivered my father back to me personally, thank you pure cremation x”

Helpful Report

Posted 2 months ago

Thank you for sharing your feedback with us. It's great to hear that you felt well supported throughout. Kindest regards, Pure Cremation Team

Posted 2 months ago

“Really pleased with the service provided, great communication and dealt with such professionalism and kindness throughout. This gave me the confidence to know my brother was in safe a safe pair of hands. Thank you, I would certainly recommend your company to anyone who wanted a no service cremation.”

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Posted 2 months ago

Thank you for taking the time to leave a review. It's good to know that we gave you the confidence and reassurance that your brother was in safe hands. Best wishes, Pure Cremation Team

Posted 2 months ago

“The family are very happy with the service we recieved from pure cremation.We were treated with respect,and would recommend their service to anyone.Thanks.”

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Posted 2 months ago

Thank you for your kind words, we really appreciate your feedback. All the best, Pure Cremation Team

Posted 2 months ago

“My husbands death was dealt with efficiently and sensitively and I cannot fault the kindness of the private ambulance drivers who came to collect him from our home. I was however distressed and upset when I received my husbands ashes back and there had been an error providing extra pouches which I had rang and requested. On an emotional day when my husband was being returned home my daughter had to ring and sort a solution. An operative will be coming back to the home to separate them, which is upsetting and not something I wished to happen, but the only solution. The matter was dealt with well, however it's not something I would wish on any other family.”

Helpful Report

Posted 2 months ago

Thank you for bringing your experience to our attention. We would be grateful if you would please contact us as soon as possible so we can have the opportunity to understand the situation better. If you are able to contact us at customercare@purecremation.co.uk, providing us with your preferred contact details, a senior manager will look into the points you have raised. However, we are grateful for your kind words for the team that came to look after your husband, they will be greatly appreciated by our caring team who work so hard to provide the kind of support that makes a real difference to the families we serve. Thank you, Pure Cremation Team

Posted 2 months ago

“Truly amazing service. From the moment mum was collected to receiving her ashes. They collected mum and made her bed before leaving. Kept informed every step of the way, helped with chasing Gp for medical certificate. Was kept informed on service date and delivery date. Ashes arrived in a beautiful box. Thank you Pure Cremation.”

Helpful Report

Posted 2 months ago

Thank you for you lovely review highlighting the ways in which we try to demonstrate our respect for the individuals entrusted to our care, and that we recognise that every person is special to their family. It is something that we are quietly proud of. We are glad to have been able to support you in ensuring everything moved forward smoothly, and keep you up to date throughout. Kind regards, Pure Cremation Team

Posted 2 months ago

“I cannot recommend Pure Cremation enough. From the initial call with one of their staff called Tom in April to see what options were open to us (my mother was on Palliative Care so I was preparing myself for the time to come), to the lovely lady who handed me my mothers ashes; everyone I spoke to and met were kind and considerate and helpful and professional in equal measure. We opted for the At Need service rather than one of the Pre-paid plans due to my mother's health situation. The only problem I had was when calling to arrange collection of my mother's remains I was told I needed to pay the invoice before a collection could be made. But I explained that I had spoken to Tom previously who said payment can be made after her Life Assurance policy had come through, this was accepted without question so although a problem it wasn't a major one (it's just something to be aware of if you are thinking of going down this route). The two undertakers (I don't know what else to call them) arrived and once they had completed their task they stood at the corner of the vehicle and bowed their heads which was a lovely and unexpected gesture, then drove slowly away with their hazard lights flashing. My mother died on the 1st July 2024 at 7:30pm, her Committal took place on the 17th July and her ashes were hand delivered to me on the 30th July. From start to finish I was kept informed on progress and when I had to call, my call was answered swiftly and dealt with compassionately and with humour that I instigated. The lovely lady who hand delivered mums ashes to me did get lost, but honestly that's our fault for living in the middle of nowhere and sharing our postcode with a number of properties. Honestly my mum would have found it very amusing to know her ashes were handed back to me outside our local garage (It's where I had to fetch the District Nurses from to attest to mum's passing on the night she died as they got lost too). My advice, make sure you give them your What3Words location and that they are able to use it (the undertakers did). I will definitely be recommending this service to others and plan to be cremated in this way too when my time comes. Mum and I both agreed that normal cremations (and crematoriums) are depressing, you feel like you're on a conveyer belt as one funeral ends another is about to pop through the door behind you. As family members you have to stand at the end while people process past you expressing their condolences (again), and then rather than being able to go home you have to join them all for tea and cakes in a local pub/cafe and make small talk. This way, we don't have to mourn mum's death in public we get to celebrate her life, when my dad and brother get around to arranging the scattering of her ashes; I did everything else :) Thank you to everyone I dealt with at Pure Cremation x”

Helpful Report

Posted 2 months ago

Thank you for taking the time to leave such a lovely review of our service. We are truly grateful for your kind words and are pleased to hear that our staff, including Tom, provided you with the support and assistance you needed during such a difficult time. We appreciate all of your feedback and will take note of it to ensure a smoother process for future clients, especially where we do find What3Words to be a helpful and important service. We are very thankful for your trust in our service and for considering Pure Cremation for your own arrangements in the future. Kind regards, Pure Cremation Team

Posted 2 months ago

“Compassionate service from start to finish.”

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Posted 2 months ago

Thank you for sharing your experience - we know this will help others who may be considering Pure Cremation either for themselves or a loved one. Kind regards, Pure Cremation Team

Posted 2 months ago

“From begging to end of this service i could not fault anything, from E.Mails to telephone calls. From them collecting my mother in law from the hospital to bringing her home, the service was very professional and caring. My own parents are with pure cremation, and after dealing with them with my Mother in law, i am now feeling so much at ease and will not have any concerns about my parents when its time .”

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Posted 2 months ago

Your kind words about our professional and caring service mean the world to us. We are honoured to have been able to support you during such a difficult time. It is particularly heartening to hear that your experience with us has given you peace of mind and confidence in our services. Once again, thank you for choosing Pure Cremation and for taking the time to share your positive experience. Kind regards, Pure Cremation Team

Posted 2 months ago

“Great company from start to finish thank you”

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Posted 2 months ago

Thank you for your kind words - they are much appreciated. Kind regards, Pure Cremation Team

Posted 2 months ago

“I had numerous phone calls to reassure me that my wife was being looked after and I also received emails to let is know what was happening. They also returned the ashes with in the week.”

Helpful Report

Posted 2 months ago

Thank you for sharing this lovely account of your experience of making arrangements with Pure Cremation and how you were looked after by our team. We are pleased you felt your wife was in safe hands, and that her ashes were back home with you promptly. Kind regards, Pure Cremation Team

Posted 2 months ago

“Like many people I heard of Pure Cremation through TV ads & also via the post. Reading the details made sense to me so that when my dear husband was pronounced 'end of life care' I rang the number to discuss it. The feedback was first class, very clear & reassuring with questions answered promptly. I decided it was the right thing for us & completed the firm on line & paid the (very reasonable) post straight away. When the sad day arrived I rang the number & the company took over with the utmost compassion respect & efficiency. So it was at every step, exactly as promised. I chose to ask for the ashes to be delivered to me. This was done by Andy a kind friendly man who placed the casket where I wanted it and was happy to chat. The casket was also a pleasant surprise, sensitively decorated and in a linen outer bag. I would totally recommend Pure Cremation & indeed already have to friends. The staff without exception were experienced , properly trained & very respectful. I have every intention of arranging for myself to be cremated by this company and know that my son on a practical level will have nothing to worry about. Celia Leggett Staines”

Helpful Report

Posted 2 months ago

Thank you so much for your wonderful review of Pure Cremation. We are pleased to hear about your positive experience with our services, and that you felt confident in choosing us as the right option for you. We appreciate your kind words about our team's compassion, respect, and efficiency. We understand how important it is to have your loved one's ashes handled with care, and we're glad that Andy delivered them to you with kindness and took the time to chat with you. Your recommendation of Pure Cremation means the world to us, and we're grateful for the trust you've placed in our team. We would also like to thank you for considering Pure Cremation for your own future needs. Thank you, Pure Cremation Team

Posted 2 months ago

“Firstly I would like to say how very helpful you all were in helping me and my family. You called to keep me informed with everything and every step with dad. Very professional service would definitely recommend 100%. So once again thank you for everything you done for us”

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Posted 2 months ago

It is our privilege to have been asked to care for your father. It is heart-warming to hear that we met your needs when it really mattered, and your family felt supported at this time. Thank you, Pure Cremation Team

Posted 2 months ago

“The service we got was really good. We were kept informed at all times as to what was happening with mum's cremation, and to have the ashes returned personally was a lovely touch. All the staff were kind and helpful, including the funeral directors who came to collect mum, and it made the whole experience less traumatic than a funeral would have been.”

Helpful Report

Posted 2 months ago

It has been our honour to look after your mother and to support you. It is heart-warming to hear that our team has given you peace of mind when it really mattered. Thank you, Pure Cremation Team

Posted 2 months ago

“Thank you for your excellent service. I was really impressed with the representative who delivered my mother's ashes to my home. She was very kind and respectful. My husband and I plan to set up our own plans with your company in the near future.”

Helpful Report

Posted 2 months ago

Thank you for highlighting the sensitivity shown by our wonderful people when returning a loved one's ashes. This important moment is often the first point at which families meet our staff face to face, and an opportunity to demonstrate the respect we have given to each special person entrusted to our care. Taking out a plan after experiencing our care is the highest compliment that we can receive. Thank you, Pure Cremation Team

Posted 2 months ago

“I was very impressed by the level of care and compassion the staff at Pure Cremation showed to me and my family. Great levels of sensitivity and efficiency. Much appreciated at this difficult time.”

Helpful Report

Posted 2 months ago

Thank you for sharing your experience, this is so lovely to hear and you have summed up our approach beautifully. We are pleased you felt supported by the team as this difficult time. Many thanks, Pure Cremation Team

Posted 2 months ago

“The customer service team were excellent , our family liason was Rachel she was very nice abd reassuring , The lady that dropped off my mums ashes also excellent the are all compassionate and all have alot of time for us”

Helpful Report

Posted 2 months ago

Thank you for this lovely review. We will pass this on to both members of the team, who will be delighted with this personal recognition of the care they have given. Kind regards, Pure Cremation Team

Posted 2 months ago

“This company is an absolute delight to deal with. Every thing explained in an informative and compassionate manner. Every single person I have had contact with, either on the telephone or in person, have been very supportive and helpful.”

Helpful Report

Posted 2 months ago

Thank you for your review. It is good to know you had the support of the team and that our care made a difference when it really mattered. Kind regards, Pure Cremation Team

Posted 2 months ago

“VERY GOOD SERVICE, VERY POLITE AND UNDERSTANDING WHEN YOU HAVE LOST A LOVED ONE.”

Helpful Report

Posted 2 months ago

These lovely words will be greatly appreciated by our caring team who work so hard to provide the kind of support that makes a real difference to the families we look after. Thank you, Pure Cremation Team

Posted 2 months ago

“Excellent service, community could have been slightly better but overall very good”

Helpful Report

Posted 2 months ago

Thank you for taking the time to share your experience with us. Your feedback is important, and we appreciate you bringing these points to our attention. A manager will personally look into the points you have raised as communication is such an important aspect of our care. If there's anything else we can assist you with in the meantime, please feel free to contact us at customercare@purecremation.co.uk or by calling us on 0800 033 7737. Best wishes, Pure Cremation Team

Posted 2 months ago

“I cannot fault PC in any way at all. The people manning the phones were full of respect and so caring when speaking to you.”

Helpful Report

Posted 2 months ago

Thank you for sharing your experience. We are glad the team were able to support you at this time, and the team will be so pleased to hear your kind words. Many thanks, Pure Cremation Team

Posted 2 months ago

Pure Cremation is rated 4.8 based on 4,394 reviews