Pure Cremation Reviews

Name: Pure Cremation
Address: Charlton Park Crematorium Charlton Down, Charlton Park Crematorium Charlton Down, Hampshire
Rating: 4.83

4.8 Rating 4,840 Reviews

96 %

of reviewers recommend Pure Cremation

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Phone:

0800 033 7737

Email:

info@purecremation.co.uk

Location:

Charlton Park Crematorium Charlton Down,
Charlton Park Crematorium Charlton Down
Hampshire
SP11 0TA

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Pure Cremation 5 star review on 21st March 2025

114

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Extremely efficient respectful and caring service. We were kept informed at each stage of the process by friendly caring staff. Always available to answer calls and help us through the process at such a difficult and sad time”

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Posted 2 months ago

Thank you for your wonderful feedback. All the best, Pure Cremation Team

Posted 2 months ago

“When times are hard enough, the whole team at pure cremation took all the pressure off me , for that I can't thank them enough”

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Posted 2 months ago

Thank you so much for your kind words. We're truly glad to hear that our team could take that pressure off you, this is exactly what we aim to achieve. Best wishes, Pure Cremation Team

Posted 2 months ago

“Professional, careing took all the pressure of me so I could Mourne my sister but new everything was being arranged highly recommended pure cremation.”

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Posted 2 months ago

Thank you for your heartfelt review, Sharon. We're so glad to hear that our team was able to support you during such a difficult time. Your recommendation means a lot to us. Take care, Pure Cremation Team

Posted 2 months ago

“Very satisfied”

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Posted 2 months ago

Thank you for your valuable feedback. Kindest regards, Pure Cremation Team

Posted 2 months ago

“Brilliant service and friendly helpful and sympathetic staff would definitely recommend to anyone.”

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Posted 2 months ago

Thank you for taking the time to share your kind feedback with us, it is greatly appreciated. All the best, Pure Cremation Team

Posted 2 months ago

“Brilliant support and didnt leave me clueless at all . Would recommend to anyone”

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Posted 2 months ago

Thank you for your kind review and feedback. Best wishes, Pure Cremation Team

Posted 2 months ago

“I found sure Cremation to be very professional very sympathetic and very helpful to me through a very hard time they kept me informed as to where Roger was and made me feel very happy that he wasn’t being forgotten I would recomend them to anyone”

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Posted 2 months ago

Thank you for your delightful feedback. Your recommendations will be greatly appreciated by our entire team. Best wishes, Pure Cremation Team

Posted 2 months ago

“I must say that throughout a very stressful time (wife passed away unexpectedly in hospital and could have been subject to a post-mortem -turned out not the case though) the one element which went extremely smoothly was the involvement of Pure Crematation. From my first call to the office where I was answered very quickly , sympathetically and patiently (it took some time because I couldnt get two words together) until the ashes were delivered -again very sympathetically. All very professional. Thanks to the team”

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Posted 2 months ago

Thank you for your wonderful feedback, Roy. It's good to know we could make this emotional time a little bit easier for you. All the best, Pure Cremation Team

Posted 2 months ago

“Ashes delivered to incorrect address. My father had arranged, when taking the plan out, for his remains to be delivered to me, his daughter, rather than his home. On his death, we changed this so he was returned to his wife. On subsequent calls with Pure Cremation we were told they only return ashes Monday to Friday. I asked what the process was on receipt and was told they would give paperwork, including how to open the container. I decided this would be too upsetting for my mother so asked to change the address back to mine. This is where something went wrong. I was transferred to despatch, spoke to a lovely lady who changed the address and confirmed to expect the driver at 9.30 am as we were first on the route. I was told I would be emailed the day before to confirm delivery. I didn't get this, or any email to confirm the date of return of ashes. On the delivery day, I called after 10am to check where the driver was. Pure Cremation said they would check. The driver called about 10 minutes later to say he would be there in the hour. No mention of why delayed or to confirm address. I then had a message from my mother to say my dad was delivered to her. This was exactly not we wanted. I would not recommend Pure Cremation. Yes, I could have asked the driver to confirm delivery address, I could have asked the call centre person to confirm the address but I am dealing with death adminstration, a bereaved mother and working, it shouldn't fall to the family to ensure there aren't procedural failures. Pure Cremation should have a system in place to check and double check.”

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Posted 2 months ago

Thank you for sharing your feedback with us. We are concerned to hear of your experience. We would like to look into this further and would be grateful if you could contact us at customercare@purecremation.co.uk with your father's full name and your preferred contact details. A senior manager will look into the concerns you have raised and be in direct contact to provide a full response. If there is anything else that we can do in the meantime, please let us know. Kind regards, Pure Cremation Team

Posted 2 months ago

“We had decided to take this route after a very distressing family funeral. We both agreed that we wouldn't put anyone through that again. When Patrick passed as suddenly as he did there was no decision to be made. His wishes were followed to the letter. Pure Cremation couldn't have been a better choice. No fuss. They were ALL respectful. Kind and supportive. Everyone I spoke to couldn't have been kinder. Absolutely I would strongly recommend their services to anyone. I cannot thank them enough for making this very difficult time so stress free.”

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Posted 2 months ago

Thank you so much for your heartfelt review. It's good to know that we could honour Patrick's wishes with the care and respect he deserved. Your recommendation means a lot to us, and we're grateful to have been able to support you. All the very best, Pure Cremation Team

Posted 2 months ago

“I used pure cremations after speaking to numerous funeral directors and the person that impressed me so much was a young lady here. She was professional kind and put our thoughts and loss int to consideration. She took me through every stage from the start of the paper work to the cremation and how we get the ashes back. I was amazed that the ashes had been returned in person by pure cremation I am giving your service 10/10 Thankyou for M the bishop family”

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Posted 2 months ago

Thank you so much for your wonderful review. We are delighted that you felt supported by our team, especially the person who helped look after the arrangements. We will pass on your kind feedback to them personally. Best wishes, Pure Cremation Team

Posted 2 months ago

“I was extremely impressed with the service and everyone was excellent and treated me with care and respect. The only criticism I have us that as my husband's cremation wad not prepaid and I was waiting for the insurance his Cremation was delayed until the insurance came through. I did ask about this earlier when I was expecting him to pass away and was told that it would not be delayed due to insurance payment being received..I suspect this was a misunderstanding but if I had known I could have borrowed the money and paid you upfront.”

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Posted 2 months ago

Thank you for your kind feedback regarding the care and support you received. We also appreciate you highlighting these additional points. A senior manager will thoroughly review the arrangements, including all correspondence from our team. Any feedback will be communicated to our team to ensure we consistently provide clear and straightforward information at all times. If there's anything else we can assist you with in the meantime, please feel free to contact us at customercare@purecremation.co.uk or by calling us on 0800 033 7737. Kind regards, Pure Cremation Team

Posted 2 months ago

“When my wife passed away suddenly, there had been no provision for a funeral, etc. I called Pure Cremation, and within hours, everything was sorted with empathy, professionalism and care. I would recommend PC to anybody.”

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Posted 2 months ago

Thank you for taking the time to share your experience of our care. We’re so glad to hear that our team could provide the empathy and care you needed during this time. Kindest regards, Pure Cremation Team

Posted 2 months ago

“Very impressed with the service I received after the recent passing of my mother. Very sensitive in every area and efficient, friendly, and compassionate service. I fully recommend.”

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Posted 2 months ago

Thank you for sharing your wonderful feedback. We're pleased that you found our service sensitive and efficient throughout. Your recommendation means a lot to us, and it’s comforting to know we could support you and your family. Best wishes, Pure Cremation Team

Posted 2 months ago

“Kind and caring from start to finish with minimum fuss. Would recommend”

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Posted 2 months ago

Thank you for your lovely feedback and five-star rating. Kindest regards, Pure Cremation Team

Posted 2 months ago

“Pure cremation looked after my dad brilliantly, I would definitely recommend. It was very sad loosing dad and just knowing he was in safe hands was good to know. Thank you very much.”

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Posted 2 months ago

Thank you so much for your heartfelt review. We're truly touched to hear that you felt assured knowing your dad was in safe hands with us. Your recommendation is greatly appreciated by our entire team. Wishing you all the best, Pure Cremation Team

Posted 2 months ago

“Pure cremation have been outstanding from start to finish dealing with me bereavement, the communication was consistent throughout and Laura Earl was fantastic its was like having a should to cry. So I highly recommend.”

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Posted 2 months ago

Thank you so much for your kind words and recommendation. We’re truly delighted that you felt well cared for throughout. Laura and the entire team strive to provide compassion and care in everything they do, and it’s wonderful to know her support made such a difference. All the best, Pure Cremation Team

Posted 2 months ago

“My husband wanted a direct cremation and when he passed away at the end of Nov 24 I contacted Pure cremation. When I said my goodbye to him in ICU they gave me a memory box containing two hearts, one for me and the other was placed on my husbands body and went with him. I knew I had made the right decision when the ashes were hand delivered to me at home by a lovely lady and I was also given the heart back that was placed with him at his passing in ICU in a lovely little bag I never thought I would see it again. So yes very personal and caring company.”

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Posted 2 months ago

Thank you so much for sharing your deeply personal experience. We are truly honoured to have been able to support you during such a profound and emotional time. Knowing that you felt comforted and cared for means the world to us. Best wishes, Pure Cremation Team

Posted 2 months ago

“Pure Cremations arranged everything following my dads death without fuss but with 100% sincerity.”

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Posted 2 months ago

We're honoured to have been there for you, thank you for your kind feedback Best wishes, Pure Cremation Team

Posted 2 months ago

“Probably like many others the sudden loss of wife, was quite frankly the sadest time of my life. We had already agreed on how we wanted to go, which was a simple cremation. I phoned Pure Creamations and found the staff caring and considerate, they made a difficult time a little easier and I thank them for that. The whole process was trouble free and I was properly informed at each stage.”

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Posted 2 months ago

Thank you for sharing your experience of our care, and for your truly touching words. It has been an honour to support you at such a difficult time and lovely to hear that our care made things a little easier for you. Best wishes, Pure Cremation Team

Posted 2 months ago

Pure Cremation is rated 4.8 based on 4,840 reviews