Pure Cremation Reviews

Name: Pure Cremation
Address: Charlton Park Crematorium Charlton Down, Charlton Park Crematorium Charlton Down, Hampshire
Rating: 4.83

4.8 Rating 4,394 Reviews

96 %

of reviewers recommend Pure Cremation

Company Reviews

Metrics

Info

Visit Website

Phone:

0800 033 7737

Email:

info@purecremation.co.uk

Location:

Charlton Park Crematorium Charlton Down,
Charlton Park Crematorium Charlton Down
Hampshire
SP11 0TA

Write Your review

Tell us how Pure Cremation made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Pure Cremation 5 star review on 11th November 2024

104

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Iam happy with everything things have done.sympathy and support and understanding”

Helpful Report

Posted 2 months ago

Thank you for your review. It is good to know that our care made a difference when it really mattered. Best wishes, Pure Cremation Team

Posted 2 months ago

“Pure Cremations have been absolutely amazing! The service can't be faulted and everyone who has been a part of our mother's commital have shown empathy and are passionate about their role. Thank you so much for your care and efficiency xxx”

Helpful Report

Posted 2 months ago

Thank you so much for your heartfelt review, your kind words mean a lot to us. We are truly honoured to have been a part of your mother’s committal and are so pleased to hear that you found our service to be caring and efficient. All the best, Pure Cremation Team

Posted 2 months ago

“They handled the process very well, it alleviated so much stress and worry for me at a very trying time. I had visions of having to do lots of running around ,collecting loads of paperwork etc but no it was seamless and the team had a great phone manner and were always very polite and patient and answered all my questions so thankyou to all at Pure Cremations”

Helpful Report

Posted 2 months ago

Thank you so much for your kind feedback. We’re truly glad to hear that our team was able to alleviate your stress during such a challenging time. It’s important to us that the process is as seamless and worry-free as possible, and we’re pleased that we could handle everything in a way that allowed you to focus on what truly matters. Best wishes, Pure Cremation Team

Posted 2 months ago

“Whilst it is not Pure Cremation's fault, I have struggled with the process as felt the process was like organising car insurance. Pure Cremation should consider issuing the £100 voucher when the account is set up and NOT when arrangements have been made to collect and process the deceased. This I found cold and heartless. However, Pure Cremation was appropriate for what my aunt wanted”

Helpful Report

Posted 2 months ago

Thank you for taking the time to share your experience with us. Your feedback is important, and we appreciate you bringing these points to our attention. A senior manager is personally looking into the points you have raised and they will reach out to you directly at the earliest opportunity. If there's anything else we can assist you with in the meantime, please feel free to contact us at customercare@purecremation.co.uk or by calling us on 0800 033 7737. Kind regards, Pure Cremation Team

Posted 2 months ago

“They made things simple & easy at a difficult time. I would thoroughly recommend this company for anyone who wants a no fuss service.”

Helpful Report

Posted 2 months ago

Thank you for sharing your experience of making arrangements with us and how you were looked after by our team. All the best, Pure Cremation Team

Posted 2 months ago

“It was extremely thoughtful of Pure Cremation to offer a £100 gift card to say thank you for my custom on the early death of my daughter. Unfortunately it never materialized, I have queried the whereabouts of this gift card but have heard nothing. Weazel words Pure Cremation.”

Helpful Report

Posted 2 months ago

Thank you for taking the time to bring this to our attention. A senior manager has been appointed to look into this. We will be in direct contact shortly to provide a full response. If there is anything else that we can do in the meantime, please let us know via email at customercare@purecremation.co.uk or directly at 0800 033 7737. Kind regards, Pure Cremation Team

Posted 2 months ago

“Excellent courteous service . Very respectful at all times. Kept you informed at every stsge.”

Helpful Report

Posted 2 months ago

Thank you for your kind review. We're glad to hear that you found our service respectful and informative throughout. It was our privilege to support you during this time. Best wishes, Pure Cremation Team

Posted 2 months ago

“Thought it took far to long for my mums ashes to come back,then they forgot her rings so had to come back again which was very distressing for us has a family”

Helpful Report

Posted 2 months ago

Thank you for sharing your feedback with us. We are concerned to hear of your experience. We would like to look into this further and would be grateful if you could contact us at customercare@purecremation.co.uk with your loved one's full name and date of birth. Please include "review" in the email subject. Kind regards, Pure Cremation Team

Posted 2 months ago

“An absolutely fantastic company. All the staff are kind , caring, supportive and professional. They kept us up to date with the days things were taking place so we could have our own get together. The lady who brought my mother home was lovely and very caring. This is the second time we have used them as we had such a good experience the first time.”

Helpful Report

Posted 2 months ago

Thank you so much for your heartfelt feedback. It means the world to know that you found our team kind, caring, and supportive during both experiences. All the best, Pure Cremation Team

Posted 2 months ago

“Very considerate and sympathetic to our situation. Every conversation I had with Pure Cremation was so professional and thoughtful. My Fathers ashes were hand delivered by a lovely lady who made my Mother feel very comfortable and her feelings were at the forefront. Couldn't recommend enough.”

Helpful Report

Posted 2 months ago

Thank you for your kind words. We're incredibly grateful that you felt supported throughout. It’s important to us that every interaction is handled with care and understanding, especially in moments as sensitive as these. Kindest regards, Pure Cremation Team

Posted 2 months ago

“I would like to thank everyone for their kind, sympathetic and professional way they treated me on every occation I spoke to them. Also when I received my husbands ashes back. Thank you all so much”

Helpful Report

Posted 2 months ago

Thank you so much for your kind words. It means a great deal to us that you felt well-supported during such a difficult time, especially when returning your husband's ashes to you. Best wishes, Pure Cremation Team

Posted 2 months ago

“Pure cremation dealt with our loved one efficiency and sensitivity. We was kept informed throughout the process. And our loved one was returned to us dignity.”

Helpful Report

Posted 2 months ago

Thank you for sharing your kind feedback with us. We are pleased to hear that you felt well-informed at every stage. All the best, Pure Cremation Team

Posted 2 months ago

“At the saddest of times Pure Cremation treat you with dignity and respect. They provide help and advice at a time when you may not be able to think straight. They are kind and considerate and give you time to express your thoughts and feeling on losing a loved one. They guided me through every stage of my recent bereavment and were at the end of the phone for all questions or queries.”

Helpful Report

Posted 2 months ago

Thank you for this wonderful review, which means a lot to the entire team. It has been an honour to support you during such a difficult time. Best wishes, Pure Cremation Team

Posted 2 months ago

“Informative and kept me involved and made the process easier having lost a loved one. Amazing and would highly recommend”

Helpful Report

Posted 2 months ago

Thank you for taking the time to share your experience. These kind words are greatly appreciated by our dedicated team. Kindest regards, Pure Cremation Team

Posted 2 months ago

“Very pleased with the service provided by pure cremation . The staff were very helpful and compassionate and we felt at ease arranging our mum’s cremation . The whole experience was stress and worry free. We now have Mums ashes back and can arrange our own celebration of Mums life.”

Helpful Report

Posted 2 months ago

Thank you for sharing this very moving account of your family's experience of making arrangements with Pure Cremation and how you were looked after by our team. All the best, Pure Cremation Team

Posted 2 months ago

“No fuss does what it says. Our mother did not want a service or any fuss over her passing. We are glad we chose pure cremation. They kept us upto date from picking mum up from the hospital to delivering her ashes to us. Very professional and compassionate.”

Helpful Report

Posted 2 months ago

Thank you so much for your kind words and for trusting us to carry out your mother’s wishes. We’re glad to hear that our team provided the professionalism and compassion you needed during this time. Best wishes, Pure Cremation Team

Posted 2 months ago

“Pure Cremation dealt with my father’s affairs after his death in a caring and sensitive manner. They are family oriented and the staff who spoke with me were so lovely. Thank you.”

Helpful Report

Posted 2 months ago

Thank you for the heartwarming review and for sharing your experience with others. It has been our privilege to take care of your father. All the best, Pure Cremation Team

Posted 2 months ago

“A very good service undertaken with compassion and due diligence to the relatives needs and questions.Would recommend.”

Helpful Report

Posted 2 months ago

Thank you, your recommendations mean the world to us. Kindest regards, Pure Cremation Team

Posted 2 months ago

“Losing a parent suddenly and Pure Cremation were excellent from making the first difficult telephone call all the way to delivering the ashes. Kept me informed throughout each process. Extremely helpful and compassionate. Thank you special thanks to Nick too.”

Helpful Report

Posted 2 months ago

Thank you for sharing your experience of our care. We are grateful that we could offer the support and care you needed, from the initial call to delivering your loved one’s ashes. We’ll be sure to pass along your special thanks to Nick. Best wishes, Pure Cremation Team

Posted 2 months ago

“Very helpful and caring telephone service. Always helpful and understanding. Bringing mum home to us was very caring and the time spent with us felt genuine.”

Helpful Report

Posted 2 months ago

Thank you for these touching words. It was truly an honour to bring Mum home to you all. Kindest regards, Pure Cremation Team

Posted 2 months ago

Pure Cremation is rated 4.8 based on 4,394 reviews