“I was nervous about ordering glasses/sunglasses online but due to the fact I wanted Chanel frames I ordered through pretavoir. Unfortunately the colour frame I wanted was no longer available, I was contacted straight away offering alternative or a refund, I went with an alternative colour, the customer care team let me try the frames to ensure i was happy with them. Customer care we’re always quick to respond to queries and my glasses/sunglasses are perfect. Will definitely order from Pretavoir again. Fabulous customer satisfaction 😊”
“Great customer service, the best prices I have found for designer sunglasses and quick secure delivery. I am delighted with my purchases and have used Pretavoir more than once.5*”
“What an amazing professional company! This is the second time I've ordered glasses with pret a voir...and the gifts keep coming. I would definitely recommend and buy again. Don't hesitate.”
“I have ordered sunglasses many times and always had great service. But on this occasion I needed fashion lenses fitted in some glasses and I needed it done quickly. I sent the glasses on the Friday and teceived them back on the Wednesday.. with a complimentary cleaning kit! All the staff I spoke to along the way were so knowledgeable, so helpful and you can tell the business is operationally very efficient. Very impressed!”
“Martin was very helpful and ironed out all issues. He called to check on my order just before creating the lenses, which saved me from receiving the wrong ones.”
“I cannot recommend the customer service from Martin M enough. He was so helpful with my order advising me on which lenses to buy for my frames. He was very quick to respond to all my questions. I’ve bought a few glasses from this site and always happy with the product and service.”
“Well managed from ordering to delivery , lots of communication so I new exactly when I was going to receive to item , also very competitive price as more expensive for same item elsewhere , would highly recommend buying from pretavoir”
“It's class company I would recommend buying from.Best prices and great designer sunglasses.5* service and delivery.I'm not on any social media and still able to purchase.”
“I would recommend buying your sunglasses from Pretavoir.Their customer service is first class and their staff are very friendly.The prices are the best I have found whilst searching for a specific pair of Gucci glasses I wanted. Super fast delivery and beautifully packed.Thank you to all the team.”
“I had an amazing experience with Carolina and her whole team while I was ordering my glasses, I even had an issue with them (a screw fell out) and the team at Pretavoir were so helpful and sweet with getting the issue resolved. 10/10 experience and anyone I had come into contact with was very clear, helpful and friendly :)
I would definitely recommend buying glasses here.”
“Fantastic company to buy from. Order placed Thursday evening, delivery Saturday morning. Excellent item, well packaged, no danger of glasses being damaged in transit. Would definitely buy from again”
“I just wanted to say thank you for a fabulous experience with your company.
I placed my order and asked in the ‘Notes’ box if I could have my Ray Ban glasses sent in a brown case, so I could easily distinguish them from my Ray Ban sunglasses that are in a black case. Now I never expected this to happen but I was absolutely delighted when I opened the box yesterday to find out my request had been fulfilled.
You certainly exceeded my expectations and this little touch of ‘Customer Service’ is something that will prompt me to recommend you to all my network.
Well done 👏”
“Ordered cartier frames from this site, the frames faded and turned ashy looking they went from brown to white almost like it was dust on them after about 2 years..”
“The customer service from Eilidh and Jenny was perfect from start to finish. Add to that the efficiency and speed of delivery was as good as I good have wished for. Any worries I had about ordering glasses online were completely put to rest by their professionalism and attention to detail. The quality of the glasses exceeded my expectations, and the entire process was seamless. I wouldn’t hesitate to recommend their service to anyone looking for high-quality glasses and exceptional customer support.”
“Ordered a pair of Oliver Peoples sunglasses..over £100 cheaper than anywhere else. Ordered them on 27th December paid for quicker delivery and they arrived 2 days later and they are perfect.
First Class Service”
“I am absolutely impressed with Pretavoir's products, but even more so with their outstanding service.
Due to an issue with my frame, I had to send it back for inspection and repair. Unfortunately, the returning package was blocked by the shipping company for unexplained reasons. After contacting Pretavoir, they went above and beyond to resolve the situation, working tirelessly to retrieve the package. Despite our combined efforts, DHL proved unhelpful in resolving the issue.
To my surprise and delight, Pretavoir offered to send me a new frame and lenses to compensate for the inconvenience caused by DHL. Their kind communication and exceptional service throughout this process truly stood out.
I highly recommend Pretavoir for anyone looking for quality glasses or prescription eyewear, and I’ll definitely be a returning customer in the future.
Thank you, Pretavoir, for such a fantastic experience!”
