“I was nervous about ordering glasses/sunglasses online but due to the fact I wanted Chanel frames I ordered through pretavoir. Unfortunately the colour frame I wanted was no longer available, I was contacted straight away offering alternative or a refund, I went with an alternative colour, the customer care team let me try the frames to ensure i was happy with them. Customer care we’re always quick to respond to queries and my glasses/sunglasses are perfect. Will definitely order from Pretavoir again. Fabulous customer satisfaction 😊”
“Fantastic experience from start to finish. The site is well set out, the try on function really helped choose the right sunglasses for me and the checkout process was easy, with only a few clicks to complete my purchase.
Customer service is outstanding - big companies pay attention- if you want to know how to do it right, look no further. When I stopped receiving tracking information from the courier I started to worry. When I raised my concerns with Pret-a-Voir, they contacted the courier company requesting an update and stayed with me until my parcel arrived. Package was in perfect condition.
I love my new Tiffany sunglasses, and my experience with Pret-a-Voir has guaranteed them a customer for life. I will be back when I need to update my reading glasses and I've already started telling everyone i know about this site. Superior in every way.”
“Hi, From day one i was so confident with Pretavoir. I love my DITA Statesman glasses.
Further more when I needed an adjustment there was no problem. No questions
Ask. All down to help of your employee Harlie Donaghey. As was the same with her
Colleague when i purchased.
Your,s sincerely
B.Mullan”
“I would like to compliment and thank you for the very good and fast service! I have order a GG14240-005 yesterday 18/11/24 from the Netherlands and today 19/11/24 I just receive my package.
I am very happy.”
“I just wanted to say what a fantastic company you are. Your service has been exemplary from start to finish. You can always gauge a company when they do everything to make sure you are happy with your purchase.
I will be recommending you to all my family and friends and will be using you again in the future.
Thank you for making me feel fab in my new glasses !!”
“Absolutely awesome support and advice, nothing is too much trouble for the team and ongoing help is second to none. Great team to have in your corner.”
“Price : before ordering I did a google search and found Pretavoir has the best deal
Glasses : they original and authentic checking all the marks for an original "Tom Ford" product
Lenses : I'm actually amazed by the lenses, I was skeptic about ordering the lenses online as I always order them locally, but wow the one who crafted my lenses "Optician" was a real professional, superb job!
Customer Service : They fast and helpful to respond with no-generic copy and paste replies
Dispatch Team : I asked them for a specific request and they fulfilled my desire with ease.
Highly recommended.”
“Pretavoir offers reasonable prices for their products and provides regular order updates. The delivery was efficient, and when my product was faulty, my warranty claim was submitted with no problem. Vesile Aycan helped me out with my warranty claim and was super helpful and polite, replied within 10 minutes to my emails and organised my warranty exchanged really quickly.
Thanks for being a professional company with excellent customer service and a good, honest warranty scheme, which can be hard to find :)”
“3rd pair of prescription glasses with this company each time during order prompt communication and attentive service over email or phone and quick secure delivery with pin, will be back for my 4th pair very happy once again.”
“I just wanted to share how pleased I am with my recent purchase from Pretavoir. From start to finish, the experience was fantastic. The website was easy to navigate, and I found exactly what I was looking for in no time. My order arrived quickly, and the quality of the [gucci 1638s 001] exceeded my expectations.
The customer service team was also very helpful and responsive, answering all my questions promptly. I’ll definitely be shopping here again and recommending Pretavoir to friends and family!
Thank you for the wonderful service!
Best regards,”
“The ‘c’ on the top of the Chanel glasses has worn off after wearing the glasses 7 times also the shine has come off the glasses in the same area which I don’t think is good for Chanel I’ve had none branded glasses for years and they have not gone this way. In order to resolve this I have to send the glasses back to them first which I don’t think is great service you can clearly see from photos the fault.”
“I would like to express my deep gratitude for the very well done job.
Aside from the late receiving of my order, which might happen in any overseas online purchase everything is fine.
I admire the gesture of sending the original sunglasses lenses of my persol frame, that was something really nice from your side”
“I ordered 3 pairs of frames to try at home and was happy with 1. I sent them all back to Pretavoir and included details of my perscription so I could have lenses put in the frames I wanted to keep. The whole process was quick and the customer service team kept me informed via email at every stage of the order and return process. Every interaction with the team has been positive and they even honoured my request for a different case.
My only complaint would be that despite the package being clearly labelled (2 x labels to be specific) "do not leave in safe place, hand to resident" and "signature required", Royal Mail still left the parcel in a communal area and didnt attempt to get a signature. Maybe something to consider when placing high value orders but again thats Royal Mail and not the fault of Pretavoir, perhaps some different courier options would be a something to consider.”
“5 star service from Pretavoir and more personally Vesile in aftercare/customer support. Many companies can make it hard to deal with them when you need a replacement, change of product etc but Vesile was always extremely accommodating and helpful with suggestions. Communication was perfect, i was never in the dark and she was super polite. Prices of Pretavoir are amazing, but this isnt at the cost of service...from real people might i add, so to be honest why would you buy elsewhere, i wont be going anywhere else now and thats due to the above. Very impressed and you can feel that they care, that goes a long way.”
“Wearing my Gucci glasses now. Love them have used Pretavoir twice and will use again. Was nervous taking photo for varifocal prescription but was advised what to do. Very good communication and fast delivery. Will use again.”
