“I was nervous about ordering glasses/sunglasses online but due to the fact I wanted Chanel frames I ordered through pretavoir. Unfortunately the colour frame I wanted was no longer available, I was contacted straight away offering alternative or a refund, I went with an alternative colour, the customer care team let me try the frames to ensure i was happy with them. Customer care we’re always quick to respond to queries and my glasses/sunglasses are perfect. Will definitely order from Pretavoir again. Fabulous customer satisfaction 😊”
“Ordered cartier frames from this site, the frames faded and turned ashy looking they went from brown to white almost like it was dust on them after about 2 years..”
“The customer service from Eilidh and Jenny was perfect from start to finish. Add to that the efficiency and speed of delivery was as good as I good have wished for. Any worries I had about ordering glasses online were completely put to rest by their professionalism and attention to detail. The quality of the glasses exceeded my expectations, and the entire process was seamless. I wouldn’t hesitate to recommend their service to anyone looking for high-quality glasses and exceptional customer support.”
“Ordered a pair of Oliver Peoples sunglasses..over £100 cheaper than anywhere else. Ordered them on 27th December paid for quicker delivery and they arrived 2 days later and they are perfect.
First Class Service”
“I am absolutely impressed with Pretavoir's products, but even more so with their outstanding service.
Due to an issue with my frame, I had to send it back for inspection and repair. Unfortunately, the returning package was blocked by the shipping company for unexplained reasons. After contacting Pretavoir, they went above and beyond to resolve the situation, working tirelessly to retrieve the package. Despite our combined efforts, DHL proved unhelpful in resolving the issue.
To my surprise and delight, Pretavoir offered to send me a new frame and lenses to compensate for the inconvenience caused by DHL. Their kind communication and exceptional service throughout this process truly stood out.
I highly recommend Pretavoir for anyone looking for quality glasses or prescription eyewear, and I’ll definitely be a returning customer in the future.
Thank you, Pretavoir, for such a fantastic experience!”
“I had an amazing experience with Pretavoir! Their coordination throughout the order process was flawless, and the delivery was incredibly prompt. It’s rare to see such attention to detail and professionalism. The Tom Ford sunglasses I ordered were of outstanding quality—seamless in design, comfort, and craftsmanship. I’m thoroughly impressed and will definitely recommend Pretavoir to anyone looking for premium eyewear and exceptional service.
Regards,
Sarath”
“I was extremely sceptical in purchasing optical glasses online however after my puppy chewed and destroyed my Mui Mui optical frames I explored the net and discovered Pretavoir. It was also a price point purchase.
I had my prescription from 12 months ago as well as the serial details from my old frames. Pretavoir made the whole process so easy after receiving my order everything was perfect.
I’d highly recommend Pretavoir to all my family and friends as the process was smooth and flawless. They exceeded my expectations . Thank you again Pretavoir.”
“Exactly what I wanted....Found a pair of PrshDsgn sunglasses at a great price. The frame's page had all the info I needed and purchase was straight forward. The delivery was quick considering I am in california. The manufacturers box, tags, and typical inserts for PrshDsgn were all intact and included, in addition to a little pretavoir safety tag on the frame, that if removed cannot be returned. In addition, the external packaging was of a company that wants to demonstrate they care about their customers. It was caringly packaged with a strong outer box and lovely card (with my invoice). I will definitely recommend and be a back. Thanks PV! (ps) also had a little question when ordering and the chat staff were very kind and above and beyond helpful.”
“Fantastic experience from start to finish. The site is well set out, the try on function really helped choose the right sunglasses for me and the checkout process was easy, with only a few clicks to complete my purchase.
Customer service is outstanding - big companies pay attention- if you want to know how to do it right, look no further. When I stopped receiving tracking information from the courier I started to worry. When I raised my concerns with Pret-a-Voir, they contacted the courier company requesting an update and stayed with me until my parcel arrived. Package was in perfect condition.
I love my new Tiffany sunglasses, and my experience with Pret-a-Voir has guaranteed them a customer for life. I will be back when I need to update my reading glasses and I've already started telling everyone i know about this site. Superior in every way.”
“Hi, From day one i was so confident with Pretavoir. I love my DITA Statesman glasses.
Further more when I needed an adjustment there was no problem. No questions
Ask. All down to help of your employee Harlie Donaghey. As was the same with her
Colleague when i purchased.
Your,s sincerely
B.Mullan”
“I would like to compliment and thank you for the very good and fast service! I have order a GG14240-005 yesterday 18/11/24 from the Netherlands and today 19/11/24 I just receive my package.
I am very happy.”
“I just wanted to say what a fantastic company you are. Your service has been exemplary from start to finish. You can always gauge a company when they do everything to make sure you are happy with your purchase.
I will be recommending you to all my family and friends and will be using you again in the future.
Thank you for making me feel fab in my new glasses !!”
“Absolutely awesome support and advice, nothing is too much trouble for the team and ongoing help is second to none. Great team to have in your corner.”
“Price : before ordering I did a google search and found Pretavoir has the best deal
Glasses : they original and authentic checking all the marks for an original "Tom Ford" product
Lenses : I'm actually amazed by the lenses, I was skeptic about ordering the lenses online as I always order them locally, but wow the one who crafted my lenses "Optician" was a real professional, superb job!
Customer Service : They fast and helpful to respond with no-generic copy and paste replies
Dispatch Team : I asked them for a specific request and they fulfilled my desire with ease.
Highly recommended.”
“Pretavoir offers reasonable prices for their products and provides regular order updates. The delivery was efficient, and when my product was faulty, my warranty claim was submitted with no problem. Vesile Aycan helped me out with my warranty claim and was super helpful and polite, replied within 10 minutes to my emails and organised my warranty exchanged really quickly.
Thanks for being a professional company with excellent customer service and a good, honest warranty scheme, which can be hard to find :)”
“3rd pair of prescription glasses with this company each time during order prompt communication and attentive service over email or phone and quick secure delivery with pin, will be back for my 4th pair very happy once again.”
“I just wanted to share how pleased I am with my recent purchase from Pretavoir. From start to finish, the experience was fantastic. The website was easy to navigate, and I found exactly what I was looking for in no time. My order arrived quickly, and the quality of the [gucci 1638s 001] exceeded my expectations.
The customer service team was also very helpful and responsive, answering all my questions promptly. I’ll definitely be shopping here again and recommending Pretavoir to friends and family!
Thank you for the wonderful service!
Best regards,”
